Avaya 2030 User Manual

 Answering a Callback 

Answering Calls – Page 19 

You can arrange a callback from a busy or ringing extension (see page 13). When 

the callback takes place, your phone displays the call details, "CALLING" and 

CALLBACK. If you do not answer, the callback cancels after a short time (see 

page 36). 
To answer/cancel a call back: 
1.  To continue the callback, press ANSWER/RELEASE. 
2.  To cancel the callback, press  CALLBACK. 

 

You can pickup an incoming call to any other extension regardless of whether or not 

the other extension is in your group. In addition, your extension can store a pickup 

group number (see below). If an extension in your pickup group rings then the 

PICKUP option appears. You can also pickup calls using DSS (see page 27) or 

Soft DSS keys (see page 30). 
To show and pick up any ringing phone:  
1.  When you hear another extension ringing, dial it's number and then press 

 

To pick up external calls in your pickup group: 
1. Press  PICKUP to show the longest ringing call. 
2. Press the  -symbol (if shown) opposite the name to switch between details of 

the caller and called party. 

3.  To show other ringing phones, press  NEXT (if shown). 
4.  To pick up the call shown, press ANSWER/RELEASE. 
5.  To cancel the pickup display, press  CANCEL. 
6.  To repeat the list press  AGAIN. 

 

To set the phone's pickup group:  
1. Press PROGRAM and then SCROLL. Press  PICKUP. 
2.  Enter your passcode (see page 40). 
3.  The display shows PICKUP GROUP and the current pickup group's number (if 

set). 

4. Press  CANCEL and enter a new pickup group number. 
5. Press  DONE and then PROGRAM to finish. 
 

Hotline operation allows a phone to automatically dial a number when left off-hook 

for a set period. Your System Manager or maintainer controls this feature. 

 

The System Manager can set a turret to free flow mode. In this mode, the system 

connects external calls automatically after giving a single tone (but not transferred 

external calls). After ending a call, the system waits 3 seconds before connecting the 

next call. 

 

INDeX 10.0 2030/50/60 User's Guide 

Answering Calls – Page 19 

38DHB0002UKFN Issue 2 (07/2002) 

Answering a Callback