Avaya 2030 User Manual

Page 30 - ACD Working 

ACD on 2050 Phones? 

Your System Manager can provide 2050 phones with some ACD functions. ACD 

(Automatic Call Distribution) is a process widely used in telesales, informal Call 

Centres, departmental Helpdesks, etc. When ACD agents log on from their phone, 

the system automatically starts to direct appropriate incoming calls to them if they 

are free. 

 

To receive ACD calls you must log on. 
To Log On: 

1. Press  LOG ON. 
2.  Enter your agent number. (You may be asked to enter your passcode.) If you 

make a mistake, press  CANCEL and re-enter your agent number. 

3. Press  DONE. 
4.  If not recognised or already in use, either enter your number again or press 

DONE. 

5. A solid  -symbol above the GROUP keys indicates when you are available to 

receive ACD calls. 

 

To temporarily stop receiving ACD calls: 

1.  To indicate that you are at your desk but doing other work, press GROUP. The 

flashing  -symbol above the GROUP key indicates 'busy wrap up' to the ACD 

system. The system can automatically cancel this after a short time. 

2.  To indicate that you are away from your desk, press NO CALLS. The flashing  -

symbol above the NO CALLS key indicates 'busy not available' to the ACD 

system. 

3.  To indicate you are ready to receive ACD calls again, press the GROUP key. A 

solid  -symbol above the GROUP key indicates 'ready' to the ACD system. 

 

To Log Off: 

1. Press  LOG OFF. 

Page 30 - ACD Working 

INDeX 10.0 2030/50/60 User's Guide 

ACD on 2050 Phones? 

38DHB0002UKFN Issue 2 (07/2002)