Samsung SDR5100 User Manual

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troubleShootIng

Symptom

Countermeasures

The system does not turn on and the indicator on the 

front panel does not work at all.

y

Check if the power supply system is properly connected.

y

Check the system for the input voltage from the power source.

y

If the problem persists even after you have taken the above actions, 

check the power supplier and replace it with a new one if neccessary.

Some channels display just a black screen even if 

they receive video sources.

y

Check if the camera connected to the system properly displays the 

image. Sometimes, this problem may occur on a camera that is not 

properly connected to the video source.

y

Check if the camera is properly supplied with power.

y

Sometimes, this problem may occur on a channel with weak video signal 

from a video distributor that is connected to multiple systems. In this 

case, input the video source of the camera directly into the DVR. This 

may find the cause and solve the problem.

If I press the [REC] button on the remote control, nor 

the player start recording.

y

Check if there is a free space on the HDD for the recording.

y

Check if the record mode is set to ON in the record mode setting.

The screen displays the logo image repeatedly.

y

This may occur from a problem with the main board, or the related 

software is corrupt. 

Contact the nearest service center for more information.

The Channel button does not work on the Live screen.  yThe Channel button does not work if the current screen is in the event 

monitoring mode. 

In the event monitoring screen, press the [ALARM] button to exit the 

screen and select a channel.

The cursor will not move to the Start button when I 

start the calendar search.

y

Check if the channel and the date that you want to play are marked with 

the V symbol. 

Both channel and date should be checked before you can start playing 

with the Start button.

When the alarm sounds, I press the [ALARM] button 

on the remote control to release the alarm but it does 

not work. The alarm persists and I could not set it off 

in any way.

y

Press the [MENU] button on the remote control to release the alarm in 

the following way:

1) To release the event monitoring mode : Monitoring Mode – set the 

duration of the event monitoring to Off.

2) To release the alarm sound : Event Record Mode - Alarm (Motion 

Detection/Video Loss) – deactivate the alarm sound.

3) To release the event : Event Record Mode - Alarm (Motion Detection/

Video Loss) – set the mode to Off.

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