Black Box AC1056A-8 User Manual
724-746-5500 | blackbox.com
Page 15
Appendix: Troubleshooting
Appendix. Troubleshooting
A.1 Contacting Black Box
A.1 Contacting Black Box
If you determine that your Compact Video Splitter is malfunctioning, do not attempt
to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at
724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make
to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at
724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make
it worse.
A.2 Shipping and Packaging
If you need to transport or ship your Compact Video Splitter:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Compact Video Splitter for repair, make sure you include
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Compact Video Splitter for repair, make sure you include
everything that came in the original package. Before you ship, contact Black Box
to get a Return Authorization (RA) number.
to get a Return Authorization (RA) number.