PQI Multimedia Player User Manual

PQI values your business and always attempts to provide you 

the very best of service. Note the following information when 

requesting assistance from the PQI customer service 

department.

Warranty policy

„

PQI warrants that the mTrix Multimedia Player, under 

normal circumstances of usage, is free from defects in 

material and workmanship for a one-year period from 

the date of purchase. For any unit proved to be 

defective, PQI will, at its discretion, either repair or 

replace the unit, free of charge. The replacement unit 

will be either new or refurbished to be functionally 

equivalent to new, at PQI's option.

„

Willful damage to the product, damage due to neglect or 

ignorance, tampering with the product components will 

void the warranty.

Warranty procedure

To request servicing or repair assistance from PQI, please do 

the following:

„

Contact the PQI customer service department using the 

contact information provided in this manual.

„

Please have the product receipt or serial number ready 

when you contact the PQI customer service department. 

This will be considered as the proof of your purchase and 

will help you to get service more quickly.

„

Our service personnel will provide a return merchandise 

authorization (RMA) number and shipping instructions 

for returning the product. No return will be accepted 

without the pre-authorization and the RMA number 

clearly marked outside the shipping box.

„

Please make sure that you pack the mTrix Multimedia 

Player in a protective package and prevent its damage 

during shipping and handling. Ship the product to our 

customer service department as instructed by our 

personnel.