Perle Systems 5500174-11 User Manual

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SPEED LE Serial Adaptor  
Windows 2000/XP/Server 2003/Vista
Page 53
General troubleshooting under Windows 2000/XP/Server 2003/Vista 
Windows error messages
In the event of any error messages, check the Windows Event Log. Also open the Windows 
Device Manager and check for warming icons on the installed hardware. See your Windows 
2000, Windows XP, or Windows Server 2003 user documentation or help system for details.
For general problems, see 
Problem
Action required
Machine fails to boot.
1. Turn off your machine, remove SPEED LE card(s) 
and reboot. Se
2. Try installing a different host card in case the one 
currently installed is faulty. See 
.
Windows operating system fails while loading 
and the system hangs.
1. Reboot machine and then switch to the last 
known good configuration.
2. Check for resource conflicts or faulty hardware.
Windows operating system fails while loading 
and displays a blue screen.
1. Note the five hexadecimal numbers at the top line 
of the screen 
2. Reboot your machine and then switch to the last 
known good configuration.
3. Check for resource conflicts or faulty hardware.
Operating system loads OK, but SPEED driver 
or another driver fails to boot
1. Run Windows Device Manager to find available 
IRQ and memory addresses.
SPEED LE ports do not work after installation.
1. Check the Windows Event Log and follow the 
suggested actions. 
SPEED Windows driver fails during normal 
operation, symptom: blue screen
1. Note the five hexadecimal numbers displayed at 
the top line of the screen.
2. Reboot your machine and then switch to the last 
known good configuration.
3. Check for resource conflicts or faulty hardware.
SPEED Windows driver fails during normal 
operation, symptoms either:
 
 
black screen, machine reboots or system hangs
1. Contact Technical Support. See