Sony NWZ-A828 User Manual

Page of 161
NWZ-A826 / A 828 / A829.GB.3-289-807-11(1)
Troubleshooting
10
 
10
 
Message
Meaning
Remedy
Cannot display folders beyond 
this level. Place songs in folders 
up to the eighth level.
The player cannot play 
songs beyond the 8th 
folder level. ( page 117)
Move the song(s) beyond 
the 8th folder level to a 
lesser folder level using 
Windows Explorer.
Cannot pair more than 8 
Bluetooth devices.
You are trying to pair 
additional Bluetooth 
device when the player 
has been already paired 
with 8 devices.
The player cannot pair 
with more than 8 devices. 
Delete unnecessary device 
from the player.
Cannot play; file format is not 
supported.
 Y
ou are trying to play a 
file that cannot be 
played on the player.
 Y
ou transferred an audio 
file to video folders by 
dragging and dropping.
You cannot play a song in 
an unsupported format 
Place them in folders 
under the “MUSIC” 
folder.
Cannot play; file is damaged. Please 
connect to compliant software or 
device and transfer again.
The file you are trying to 
play is damaged.
Transfer the file to the 
player again.
Cannot play; the license is 
expired.
The playback limitation 
period of the song has 
expired.
Update the license 
information of songs 
using the software used 
for transferring.
Cannot start pairing while 
connected to a Bluetooth device. 
Please disconnect.
The player is trying to 
start pairing while 
Bluetooth connection has 
been established. 
End the Bluetooth 
and then start pairing ( 
Change connected Bluetooth 
device?
You are trying to establish 
another Bluetooth 
connection while ending 
current connection.
Select “Yes” if you want to 
change the device to 
establish the connection.
Could not connect.
The player failed to 
establish Bluetooth 
connection.
Remove obstacles or 
change the location to 
secure Bluetooth 
connection.
Could not find selected device.
The player cannot find the 
Bluetooth device that you 
have selected from the list 
of Bluetooth devices.
Make sure whether there 
no obstacles between the 
player and Bluetooth 
device.
Delete failed.
The player failed to delete 
video files.
Delete the video using the 
software used to transfer 
the video or Windows 
Explorer.
Do not disconnect.
The player is connected to 
a computer or other 
external devices to 
transfer data.
This is not an error 
message. Do not disconnect 
the USB cable until 
transferring completes.
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