Sony D-NE820 User Manual

Troubleshooting

Should any problem persist after you have checked these symptoms, consult your nearest Sony 
dealer.

Power

The rechargeable battery cannot 

be charged.

 The rechargeable battery is not inserted in the battery 

compartment.  Insert the rechargeable battery ( page 11).

 The terminals of the charging stand are dirty.  Wipe them with a 

soft, dry cloth ( page 35).

 The CD is playing.  Turn it off ( page 17).

 The CD player is not placed correctly on the charging stand.  

Place the player on the stand securely and make sure that the 
OPR lamp lights up ( page 11).

Sound

The volume does not increase 

even if you turn the VOL 

+/– control on the remote in the + 

direction repeatedly (even if you 

press VOL + repeatedly on the 

player).

 “AVLS” is set to “ON.”  Set it to “OFF” ( page 27).

 “AUDIO OUT” is set to “LINE OUT.”  Set it to 

“HEADPHONE” ( page 28).

No sound, or noise is heard.

 Connect the headphones/earphones plugs firmly.
 The plugs are dirty.  Clean the headphones/earphones plugs 

with a dry soft cloth periodically.

The volume cannot be adjusted.

 “AUDIO OUT” is set to “LINE OUT.”  Adjust the volume 

using the volume control on the connected device, or set 
“AUDIO OUT” to “HEADPHONE” ( page 28).

A rustling noise is heard from 

the CD.

 Close the lid of the battery compartment firmly ( page 11).

When using the player with a 

stereo system connected, the 

sound is distorted or noisy.

 “AUDIO OUT” is set to “LINE OUT.”  Adjust the volume of 

the connected device ( page 28).

 “AUDIO OUT” is set to “HEADPHONE.”  Adjust the volume 

on the player ( page 28).

EQUALIZER items cannot be set 

up.

 “POWER SAVE” is set to “2” ( page 28).

Continued 

D-NE820/NE820LS.GB.2-318-334-11(1)