Sony NW-A3000 Series User Manual

Page of 94
NWA1000/NW-A3000.GB.2-659-086-11(1)
Troubleshooting
66
 
66
 
Sound
Symptom
Cause or corrective action
There is no sound.
Noise is heard. 
 The volume level is set to zero. Turn up the volume 
 The headphone plug is not connected properly. 
Connect it firmly to the 
 The headphone plug is dirty. Clean the headphone 
plug with a soft dry cloth.
 No audio data is stored on the hard disk.
The volume does not 
increase.
 “AVLS (Vol. Limit)” is set to “On.” Set it to “Off” 
There is no sound from 
the right channel of the 
headphones.
 The headphone plug is not connected properly. 
Connect it firmly to the 
 (headphones) jack ( 
The volume cannot be 
adjusted.
 “Audio Output” is set to “Line Out.” Adjust the 
volume using the volume control on the connected 
When using the player 
with a stereo system 
connected, the sound is 
distorted or noisy.
 “Audio Output” is set to “Headphone.” Set it to 
Operation/Playback
Symptom
Cause or corrective action
Buttons do not work.
 The buttons are locked. Press and hold the HOLD 
 Press any button other than the HOLD button. 
 The HOLD message appears when you press any 
button other than the HOLD button to turn on the 
player when the player is turned off with HOLD set 
to on. Press and hold the HOLD button while the 
message is displayed to disable the HOLD feature 
and activate the controls.
 Moisture has condensed inside the player if the 
player is brought directly from a cold environment 
to a warm environment. Set the player aside for a 
few hours to allow the moisture to evaporate.
 The remaining battery power is insufficient to 
operate the player. Charge the battery ( page 56).
Continued 
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