Toshiba e-STUDIO350/450 User Manual
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Network Operator’s Guide — TopAccess Errors
TopAccess Errors
This chapter describes the most common TopAccess errors and provides steps to resolve the
conditions. If the problem persists after you have followed all of the steps, make sure to note
what you were trying to do and any error messages appear, etc. — and then contact your service
representative.
conditions. If the problem persists after you have followed all of the steps, make sure to note
what you were trying to do and any error messages appear, etc. — and then contact your service
representative.
TopAccess Error Messages
NOTE:
•
The error messages displayed in the Touch Panel Display are described in the
Operator’s Manual for Basic Function.
Operator’s Manual for Basic Function.
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in the Job
Status tab and Print Log page in the Logs tab.
Status tab and Print Log page in the Logs tab.
Transmission/Reception Journal Status Messages
The result of the transmission and reception is indicated as follows in the Transmission Journal
and Reception Journal pages in the Logs tab.
and Reception Journal pages in the Logs tab.
The following table describes the Error Code.
Error Code
Cause
Corrective Action
402F
PM size error
1200 dpi print jobs cannot be printed
without the optional expansion memory.
Send a print job with a 600 dpi setting.
without the optional expansion memory.
Send a print job with a 600 dpi setting.
4030
Print enable error
Please purchase the Printer Kit or Printer/
Scanner Kit if you want to use the print-
ing function.
Scanner Kit if you want to use the print-
ing function.
4031
HDD full error
Delete unnecessary private print jobs and
invalid department print jobs.
invalid department print jobs.
A221
Job canceled
(Job was canceled.)
A222
Power failure
Check if the power cable is connected
properly and it is inserted securely.
Check if the power voltage is unstable.
properly and it is inserted securely.
Check if the power voltage is unstable.
Error Code
Cause
Corrective Action
0011
Paper jam
Clear the jammed printing paper.
0012
Original jam
Clear the jammed original.
0013
Door open
Firmly close the open door.
0020
Power interruption
Check the power interruption report.
0030
Reset
(The transmission was canceled by
pressing the [FUNCTION CLEAR]
button.)
pressing the [FUNCTION CLEAR]
button.)
0033
Polling Error
Check polling options setup (Security
Code, etc.), and check if the polling
document exists.
Code, etc.), and check if the polling
document exists.
0042
Memory full
Make sure that there is sufficient
memory before making the call again.
memory before making the call again.