Panasonic BB-HNP11CE User Manual

Operating Instructions

93

The camera image 
is not displayed.

• The camera is not powered up.

Turn the camera on.

• The camera IP address is incorrect.

Set the proper IP address at the basic settings on the 
camera registration information page.

• The authentication is required for the camera.

Set the proper user name and password at the basic 
settings on the camera registration page.

• Network to which your PC is connected is not working.

Confirm that the network is working.

• The network is congested.

Pages may not be displayed immediately. Wait for a while.

• The proxy setting is incorrect.

If the camera cannot be accessed without a proxy server, 
the proxy setting should be set on this software. Check 
[Use Proxy Server] and set the proxy settings at 
[Tools]

[Preferences]

[Network Connection] on the 

menu bar.

• More than 4 installations have been connected to the 

camera.

The number of connections from software to the camera 
is limited. Up to 3 connections can be established with the 
camera. 

"Register a license 
key." is displayed on 
the monitoring 
page.

• The license registration is not performed.

Perform the license registration entering registration 
code and license key at [Help]

[License Registration] 

on the menu bar.