Zebra Technologies 45537L-005 User Manual

Troubleshooting the PSII

04/21/2009

ZebraNet PrintServer II User Guide

45537L-005

• If the LED is alternately flashing red and green for longer than 2 minutes, the 

PSII

 is in 

firmware-download mode. This means it is waiting for new firmware data to be sent 
before it continues normal functioning. Perform the following:

•

If the 

PSII

 was purposely put into firmware-download mode, finish the download 

with the proper update utility. Contact the Zebra Web site at

        

http://www.zebra.com

 to download this utility.

•

Contact Technical Support for help recovering this unit.

If you are having problems using the ZebraNet View utility to discover or configure the unit, 
check the following:

• Verify there is not a router between the workstation running ZebraNet View and the 

PSII

. 

Because the 

PSII

 does not have an IP address, TCP/IP communication cannot be started 

across a router. Run ZebraNet View on the same subnet as the 

PSII

. This is not a limitation 

when using ZebraNet View for HP JetAdmin in IPX/SPX Discovery Mode.

• Verify  the 

PSII

 has a solid green light. If the LED shows a rapidly flashing green light, 

check the network cable that is attached.

• If you are having problems printing, verify that there is communication between the 

PSII

 

and the printer. Check the following:

•

Print a configuration label by pressing the test button on the 

PSII

. If a configuration 

label does not print, verify the printer has media and ribbon (if used) and is not 
paused. 

•

If problems persist, contact Technical Support.

To assign an IP address to a ZebraNet 

PSII

 using ZebraNet View, you must be on the same 

subnet. If ZebraNet View has Multicast enabled, you might be able to view the ZebraNet 

PSII

 

on another subnet, but you will not be able to configure the device.

The ZebraNet 

PSII

 might be set up and managed using HP JetAdmin or HP Web JetAdmin 

products.