Sony 970C Series User Manual

HP DeskJet printers set the standard for quality and 
reliability, so you have made an excellent choice. Should 
you need help, however, HP Customer Care’s award-
winning service and support is nearby to provide expert 
advice on using your HP printer or to answer specific 
questions about a problem you are having. Whether 
online or by phone, you’ll find the support you need—
and you’ll find it fast.

Click your way to a quick solution! 

is a great place to go for answers to questions 

about your HP products. You’ll get instant access to 
everything from helpful printing tips to the latest product 
and software updates—24 hours a day, seven days a 
week, all at no charge to you.

If you have a modem connected to your computer and 
subscribe to an online service or have direct access to the 
Internet, you can obtain a wide variety of information 
about your printer at the following web sites:

 

http://www.hp.com/support/home_products

 

http://www.hp.com/cposupport/fr

 

http://www.hp.com/cposupport/de

 

http://www.jpn.hp.com/CPO_TC/eschome.htm

 

http://www.hp.co.kr/go/support

 

http://www.hp.com/cposupport/pt

 

http://www.hp.com/cposupport/es

 

http://www.hp.com.cn/go/support

 

http://support.hp.com.tw/psd

From HP Customer Care Online you can link to 

 and 

.

They’re friendly. They’re informative. Check out 
our online user forums. Simply review existing messages 
left by other HP users to find the answers you’re looking 
for. You can also post your questions, then check back 
later for ideas and suggestions from knowledgeable 
users and system operators.

Connect with HP via email and receive a personal reply 
from an HP Customer Care service technician. Responses 
are normally provided within 24 hours of receipt 
(excluding holidays). A great option for those non-urgent 
questions.

For fast and simple solutions to commonly asked HP 
DeskJet printer questions, call our toll-free automated 
support line at (877) 283-4684.

Printer software (also referred to as a printer driver) 
allows your printer to talk with your computer. HP 
provides printer software and software updates for 
Windows operating systems. For MS-DOS printer 
software, contact the manufacturer of your software 
program. You have several options for getting printer 
software:

•

Download the printer software by accessing the 

Care Online” on page 42 for the addresses of the HP 
web sites.

•

If you need diskettes rather than a CD, you can copy 
the printer software to diskettes by taking your printer 
software CD to your HP dealer or a friend that has a 
CD-ROM drive. Be sure to take along at least 6 blank 
diskettes. To create the diskettes, begin the printer 
software installation. When the opening screen 
appears, select 

 and follow the on-screen instructions.

970C.book  Page 42  Tuesday, February 1, 2000  11:31 PM