Sony 970C Series User Manual

If you are a Windows 2000 Professional user, visit HP’s web site at 

http://www.hp.com/cposupport/eschome.html for more information.

During installation, 

when I connect a USB cable 
between the printer and my 
computer, the “New 
Hardware Wizard” message 
did not appear.

You may not be using 
Windows 98.

Make sure Windows 98 is running and your computer 
is connected using a USB cable. If you do not have 
Windows 98, you need to use a parallel cable.

You may not have USB 
enabled.

1

In Windows 98, click 

   

   

.

2

Double-click the 

 icon.

3

Click the 

 tab.

4

Click the plus ( 

) icon next to the Universal Serial 

Bus Controller option. If you see a USB host 
controller and a USB root hub listed, USB is 
probably enabled. If you do not see these devices 
listed, refer to your computer’s documentation or 
contact the manufacturer for more information 
on enabling and setting up USB.

5

If you cannot enable USB, you can always use a 
parallel cable to connect your printer to your 
computer.

Your USB cable may not 
be connected properly.

1

Disconnect and then reconnect the USB cable 
from your printer.

2

Make sure that it is securely attached.

During installation, 

when I connect a USB cable 
between the printer and my 
computer, an “Unknown 
device” message appears.

• Static electricity has 

built up in the cable 
between your 
computer and printer.

OR
• You may have a 

defective USB cable.

1

Disconnect the USB cable from your printer.

2

Unplug the printer from its power cable.

3

Wait approximately 30 seconds.

4

Plug the power back into the printer.

5

Plug the USB cable back into the printer.

6

If “Unknown device” continues to appear in the 
“New hardware found” dialog, replace the USB 
cable or use a parallel cable.

970C.book  Page 67  Tuesday, February 1, 2000  11:31 PM