Samsung 1000W User Manual

Appendix

Issue

Resolution

Even when there is only one photo on the 

memory card or Slideshow Mode is set to 

One photo, the slideshow effect is applied 

to the photo.

The effect is applied to protect the panel.

In what order are the photos displayed on a 

memory card?

The photos are arranged by file name, in the order of number – upper case letter – lower case 

letter.

The slideshow will not start automatically.

Verify that Startup Mode is set to Slideshow  in Settings 

→ General (p. 36).

I cannot play a video file.

Verify that the frame supports the video codec (p.

•

If the codec is not supported, convert it with a video codec converter (Optimal video resolution 

•

or codec 

→ p. 44)

I activated the Auto Picture On/Off 

feature, but the screen does not turn on 

automatically.

Verify that the current time is set correctly.

•

If you have touched 

•

p

 to turn the frame off when the Auto Picture On/Off feature is 

activated, the screen does not turn on automatically. The screen turns on automatically only 

when the screen was turned off automatically via the Off Time setting.

I want to reset the frame.

Select Reset in Settings 

→ Support to their factory default, but the time and language settings 

will not be reset.

Troubleshooting  (continued)