Kodak D1025 User Manual

Page of 36
Troubleshooting and support
www.kodak.com/go/support
 18
Picture frame problems
If...
Try one or more of the following
Frame does not 
turn on.
Make sure the power cable that was included with your frame is 
connected securely (see 
).
Unplug the power cable for 5 seconds, then reconnect the cable. 
Press the power button.
Frame freezes up or 
doesn’t work 
properly.
Unplug the power cable for 5 seconds, then reconnect the cable. 
Press the power button.
Reset the frame. Press the Play and Power buttons (see 
) at 
the same time, and hold for 5 seconds. (Resetting your frame does 
not erase your saved files.)
Nothing happens 
when a memory card 
or USB device is 
connected.
Insert a certified SD/SDHC/MMC/XD Card, with images, into the 
upper designated card slot, then push to seat it (see 
Insert a certified MS/MS Pro Duo Card, with images, into the lower 
designated card slot only, then push to seat it (see 
).
IMPORTANT:  Do not insert an MS Pro or MS Pro Duo card in the 
top slot. It may be difficult to remove.
Make sure the USB device is connected securely (see 
Make sure the file format of your pictures is supported. (See 
).
NOTE:  Pictures may take a longer time to display when the files are large or when 
using a large capacity memory card or other connected device.