Sony HDR-XR100 User Manual

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Techniques
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Troubleshooting
 Troubleshooting
If you run into any problems using your 
camcorder, use the following list to 
troubleshoot the problem. If the problem 
persists, disconnect the power source and 
contact your Sony dealer.
Wireless Remote Commander ....................p. 106
Batteries/power sources  ..............................p. 107
LCD screen ....................................................p. 108
Recording .......................................................p. 108
Playback .........................................................p. 110
 .........................................................................p. 111
Playback on the TV ......................................p. 111
GPS .................................................................p. 112
 .........................................................................p. 112
Notes before sending your camcorder 
for repair
Your camcorder may be required to initialize or 
change the current hard disk of your camcorder, 
depending on the problem. In the event of this, 
the data stored on the hard disk will be deleted. 
Be sure to save the data on the internal hard 
disk on other media (backup) before sending 
your camcorder for repair (p. 66, see Operating 
Guide too). We will not compensate you for any 
loss of hard disk data.
During repair, we may check a minimum 
amount of data stored on the hard disk in order 
to investigate the problem. However, your Sony 
dealer will neither copy nor retain your data.








Overall operations/Easy Handycam 
operation/Wireless Remote 
Commander
The power does not turn on.
Attach a charged battery pack to the 
camcorder (p. 18).
The plug of the AC Adaptor has been 
disconnected from the wall outlet (wall 
socket). Connect it to the wall outlet (wall 
socket) (p. 18).
The camcorder does not operate even 
when the power is set to on.
It takes a few seconds for your camcorder to 
be ready to shoot after the power is turned on. 
This is not a malfunction.
Disconnect the AC Adaptor from the wall 
outlet (wall socket) or remove the battery 
pack, then reconnect it after about 1 minute. 
If the functions still do not work, press the 
RESET button (p. 8) using a pointed object. 
(If you press the RESET button, all settings, 
including the clock setting, are reset.)
The temperature of your camcorder is 
extremely high. Turn off your camcorder and 
leave it for a while in a cool place.
The temperature of your camcorder is 
extremely low. Leave your camcorder with the 
power of your camcorder on. Turn off your 
camcorder and take it to a warm place. Leave 
the camcorder there for a while, then turn on 
your camcorder.
Buttons do not work.
During Easy Handycam operation, the 
following buttons/functions are not available.
Playback zoom (p. 48)
To turn on and off the LCD backlight (p. 38)
The   (OPTION) button is not displayed.
The OPTION MENU cannot be used during 
Easy Handycam operation.