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Sony DSR-400L User Manual

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128
Troubleshooting
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Troubleshooting
You can use this chart to establish possible causes of an 
apparent problem; always double-check before sending 
the camcorder for repair. If a problem persists, contact 
your Sony dealer.
When the indication “Er00-***” appears in the LCD 
monitor, see “Error code list” on page 127.
Symptoms
Cause
Remedy
The camcorder does not power on 
when you turn the POWER switch 
on.
There is no battery pack loaded. 
Attach a battery pack (page 29).
The battery pack is exhausted.
Replace the battery pack with a fully charged 
one (page 29).
The AC adaptor is not connected, or it is 
not turned on.
Connect the AC adaptor, or turn on the 
POWER switch of the AC adaptor (page 29).
The tape transport does not operate 
when you press either VTR button.
The POWER switch is turned off.
Set the POWER switch to ON.
The camcorder has reached the end of 
tape.
Rewind the tape, or load a new cassette.
The cassette is set record-inhibited. 
Load a new cassette, or release the record-
inhibit (page 48).
The tape transport does not operate 
when you press the PLAY button.
The camcorder has reached the end of 
tape.
Rewind the tape, or load a new cassette.
The power supply cuts while 
operating.
The battery pack is exhausted. 
Replace the battery pack with a fully charged 
one (page 29).
The battery goes dead very quickly. The operating temperature is very low.
Use a BP-GL95 (page 29).
The battery pack is inadequately charged. Recharge the battery pack (page 29).
It is not possible to eject the 
cassette. 
The battery pack is exhausted. 
Replace the battery pack with a fully charged 
one (page 29).
The POWER switch is turned off.
Turn the POWER switch to ON.
The playback picture quality is poor.
The playback picture does not 
appear. 
The playback sound does not hear.
The video heads are dirty. 
Clean the video heads using a DVM-12CLD 
Cleaning Cassette (page 120).
All controls except the EJECT 
button are disabled.
There is condensation.
Remove the cassette and wait with the 
power on until the condensation has 
evaporated(page 119).
Audio recording is not possible.
The AUDIO LEVEL (CH-1/CH-2) knobs 
are set to the minimum level.
Adjust the setting of the AUDIO LEVEL (CH-
1/CH-2) controls (page 14).
Audio recording is not possible (CH-
1 only).
The AUDIO LEVEL knob on the front is set 
to the minimum level.
Adjust the setting of the AUDIO LEVEL knob 
on the front (page 10).
The recorded sound is distorted. 
The audio level is too high.
Adjust the setting of the AUDIO LEVEL (CH-
1/CH-2) knobs, and record again (page 14).
The recorded sound has a high 
noise level.
The audio level is too low. 
Adjust the setting of the AUDIO LEVEL (CH-
1/CH-2) knobs, and record again (page 14).
The cassette is automatically 
ejected. 
An incorrect type of cassette is inserted. 
Insert a correct type of cassette (page 47).
The equipment connected to the 
camcorder via an i.LINK connection 
carries out unintended operations, 
such as recording automatically.
The settings of the camcorder and the 
connected equipment (the VTR TRIGGER 
switch, etc.) are incorrect.