Sony BDV-N790W User Manual
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Troubleshooting
If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
Note that if service personnel changes some
parts during repair, these parts may be retained.
In the event of a problem with the wireless
sound function, have a Sony dealer check the
entire system together (main unit and surround
amplifier).
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
Note that if service personnel changes some
parts during repair, these parts may be retained.
In the event of a problem with the wireless
sound function, have a Sony dealer check the
entire system together (main unit and surround
amplifier).
The power does not turn on.
t Check that the AC power cord (mains lead) is
connected securely.
The remote does not function.
t The distance between the remote and the unit is
too far.
t The batteries in the remote are weak.
The disc does not eject and you cannot
remove the disc even after you press Z.
remove the disc even after you press Z.
t Try the following:
1
Press and hold N and Z on the unit for
more than 5 seconds to eject the disc.
more than 5 seconds to eject the disc.
2
Remove the disc.
3
Disconnect the AC power cord (mains
lead) from the wall outlet (mains), then
reconnect after several minutes.
lead) from the wall outlet (mains), then
reconnect after several minutes.
The system does not work normally.
t Disconnect the AC power cord (mains lead)
from the wall outlet (mains), then reconnect
after several minutes.
after several minutes.
[A new software version is available. Please
go to the “Setup” section of the menu and
select “Network Update” to perform the
update.] appears on the TV screen.
go to the “Setup” section of the menu and
select “Network Update” to perform the
update.] appears on the TV screen.
t See [Network Update] (page 42) to update the
system to a newer software version.
“PROTECT” and “PUSH PWR” appear
alternately in the front panel display.
alternately in the front panel display.
t Press "/1 to turn off the system, and check the
following items after “STANDBY”
disappears.
• Are the + and – speaker cords short-
disappears.
• Are the + and – speaker cords short-
circuited?
• Are you using only the specified speakers?
• Is anything blocking the ventilation holes of
• Is anything blocking the ventilation holes of
the system?
• After checking the above items and fixing
any problems, turn on the system. If the cause
of the problem cannot be found even after
checking all the above items, consult your
nearest Sony dealer.
of the problem cannot be found even after
checking all the above items, consult your
nearest Sony dealer.
“LOCKED” appears in the front panel
display.
display.
t Set the child lock function to off (page 38).
“DEMO. LOCK” appears in the front panel
display.
display.
t Contact your nearest Sony dealer or local
authorized Sony service facility.
“Exxxx” appears in the front panel display.
t Contact your nearest Sony dealer or local
authorized Sony service facility and give the
error code.
error code.
appears without any messages on the
entire TV screen.
t Contact your nearest Sony dealer or local
authorized Sony service facility.
There is no picture.
t Check the output method on your system
General
Messages
Picture