Magnavox MBP5120F User Manual

Page of 48
43
OTHERS
 Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit, 
consulting the following checklist.
Problem
Solution
No power.
- Check if the AC cord is properly connected.
-  Unplug the AC cord once, and wait for 5-10 seconds and then plug it 
in again.
No sound or picture.
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
-  Check whether the connected TV or other device supports HDCP. (This 
unit will not output a video signal unless the other device supports 
HDCP.)
-  Check whether the output format of this unit (HDMI FORMAT) matches 
the supported input format of other connected device.
No audio / video signal on the 
display device via HDMI cable.
-  If the unit is connected to the unauthorized display device with an 
HDMI cable, the audio / video signal may not be output.
-  Perform an HDMI cable hotplug, wherein you disconnect the HDMI 
cable from the TV and this unit and then reconnect it to both the 
devices while they are powered on.
- Ensure that your HDMI cable is certified.
Distorted picture.
-  Sometimes a small amount of picture distortion may appear. This is 
not a malfunction.
-  Connect this unit directly to the TV. If the audio / video cables are 
connected to a VCR, pictures may be distorted due to the copy right 
protection system.
Completely distorted picture 
or black / white picture with 
BD / DVD.
- Make sure the disc is compatible with this unit.
No sound or distorted sound.
- Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in “Audio” menu.
Picture freezes momentarily 
during playback.
-  Check the disc for fingerprints / scratches and clean with a soft cloth 
wiping from center to edge.
- Clean the disc.
Disc cannot be played back.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be 
read.
-  The format of the card does not match that accepted by this unit or 
the card is not compatible.
No return to start-up screen 
when disc is removed.
- Reset this unit by turning it off, then on again.
The unit does not respond to 
the remote control.
-  Aim the remote control directly at infrared sensor window on the front 
panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the 
unit stops responding.
-  To completely reset the unit, press and hold [
y STANDBY/ON] on the 
front panel for 10 seconds to shut down the unit or unplug the AC 
cord from the AC outlet for 5-10 seconds.
The unit does not respond to 
some operating commands 
during playback.
-  Operations may not be permitted by the disc. Refer to the instructions 
of the disc.
E5S02_03UD_MBP5120F_F7_OM_EN.indd   43
E5S02_03UD_MBP5120F_F7_OM_EN.indd   43
2010/08/25   10:49:45
2010/08/25   10:49:45