Panasonic KX-TG9391 User Manual
Useful Information
48
For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
Programmable settings
Problem
Cause/solution
The unit does not work.
L
Make sure the batteries are installed correctly (page 15).
L
Fully charge the batteries (page 15).
L
Check the connections (page 12).
L
Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
Reconnect the adaptor and try again.
L
The handset has not been registered to the base unit.
Register the handset (page 32).
Register the handset (page 32).
I cannot hear a dial tone.
L
The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
connected. Check the connections.
L
If you are using a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
L
Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/telephone company.
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/telephone company.
w
is flashing.
L
The handset has not been registered to the base unit.
Register the handset (page 32).
Register the handset (page 32).
L
The handset is too far from the base unit. Move closer.
L
The base unit’s AC adaptor is not connected. Check the
connections.
connections.
L
You are using the base unit or handset in an area with high
electrical interference. Re-position the base unit and use
the handset away from interference sources.
electrical interference. Re-position the base unit and use
the handset away from interference sources.
Problem
Cause/solution
I have changed the display language to
a language I cannot read.
a language I cannot read.
L
Change the display language (page 16).
While programming, the unit starts to
ring.
ring.
L
A call is being received. Answer the call and start again
after hanging up.
after hanging up.
I cannot register a handset to a base
unit.
unit.
L
The maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 32).
registered to the base unit. Cancel unused handset
registrations from the base unit (page 32).
L
Place the handset and the base unit away from other
electrical appliances.
electrical appliances.
TG9391.book Page 48 Tuesday, July 8, 2008 8:01 AM