Avaya 15-601063 User Manual

The actions that are added to a start point must be connected before they can be used. The sequence of the connections
determines how the call is routed through voicemail.

Each action can have a number of results (True, False, No Answer, Busy). The types of results depend of the type of
action. For each result, a connection can be added.

·

Most actions only have a Next result, i.e. a single connection to the next action.

·

Other actions may have two results, for example True or False. Each of these results represents a connection point
for different following actions.

·

Some actions may have multiple results. For example, the Assisted Transfer action has results for Next, No Answer
and Busy. Each of these results represents a connection point for different following actions.

·

If a result occurs, for which no connection to a following action has been set, either the call is disconnected or, if it
came from a hunt group queue, it is transferred back to the queue.

·

Within modules, all connections should end in another action or in a Module Return action.

 

1. Click the 

icon.

2. Click and drag the cursor from action's result that triggers the connection to the action that should follow the

connection.

 

1. Click the connection to delete. It is displayed in red.

2. Press Delete. The connection is removed. Alternatively, either select Edit and then Delete or right-click and then

select Delete.