Avaya 15-601063 User Manual

 The Voice Question action allows you to create a play list where the caller hears a sequence of prompts and their

responses are recorded.

If the play list is completed, a single file containing the recorded responses is created. That file can then be placed into a
specified mailbox or passed to an eMail action.

1. Click the 

 Mailbox Actions icon and select 

 Voice Question.

2. In the  Specific tab questions need to be added to the play list.

3. Click   Add a Prompt. The Wave Editor window opens.

· (Optional) Specify a new file name and then record the new prompt. For more information, see 

.

· (Optional) Select an existing prompt.

4. Click Close. You return to the Specific tab.

5. Click 

 Record a Response. The New action name window opens.

6. Specify the length in seconds of the recorded response.

7. Click OK. You return to the Specific tab.

· A mailbox needs to be specified into which the recorded file of responses are stored. If no mailbox is specified the

.

·

 Edit: - Edit the settings of the currently highlighted item.

·

 Delete: - Deletes the currently highlighted item from the play list. This does not delete the actual prompt file.

·

 Shuffle: - Move the currently highlighted item within the play list.

8. Click OK. The action is updated.

The Next result needs to be connected to an eMail action if no mailbox is selected in the Specific
tab.

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