Avaya 15-601063 User Manual
Voicemail Pro
Page 337
15-601063 Issue 20l (03 March 2009)
IP Office
Voicemail Pro Examples: IVR: Connecting Voicemail Pro to a Database
8.2.1 Example
8.2.1.1 Database Scenario
In this call flow example, an auto-attendant has been created to allow callers to order books. The book details are held
within a Microsoft Access database. Callers will be able to enter either the ISBN or Author's name. The title and cost of
the item will be looked up allowing the caller to purchase the item if they wish to. If the caller purchases the book they
will be able to enter their credit card details and a contact number.
within a Microsoft Access database. Callers will be able to enter either the ISBN or Author's name. The title and cost of
the item will be looked up allowing the caller to purchase the item if they wish to. If the caller purchases the book they
will be able to enter their credit card details and a contact number.
Example of the database used in the call flow.