SVAT Electronics 2CV500 - 4CH User Manual

•  Check the power cord connection to the DVR and the outlet and ensure that the DVR has power

•  The DVR is set to run as long as it is plugged in, if you would like to turn it off you have to 

unplug it

•  Are audio equipped cameras being used?  Please note that audio equipped cameras are not 

included with this DVR system

•  Make sure that the audio cable is properly connected and inserted in the Audio IN and that the 

other end is plugged into a mic or audio supported camera. Please note that only one channel 
can record audio

•  Check the FPS (Frames Per Second) rate for each camera that is recording choppy video. 

Refer to your settings in the Record Menu.  Cameras with a higher FPS (30 is the highest) will 
record more fluid video than cameras set to a lower FPS.  For more information on making 
changes to the Record Menu, see pg.63

•  Check to see if you have the proper time set on your DVR. Refer to the instruction manual under 

Time Setup

•  Double check your schedule record times – you may have it set on the no record function 

•  Verify the channel, protocol, and baud rate with the PTZ camera’s instruction manual or the 

manufacturer of the camera

•  This could be from lost footage due to tampering of cameras, make sure to check all 

connections are secure and set properly

•  The hard drive overwrite may be disabled, this will make the recording stop when the hard 

drive is full. To change this go to the Hard Drive set up and turn Overwrite Enabled on

•  The CV500’s mouse will only work when plugged into USB port in the BACK of the DVR

•  Check your FPS that you are using, if you are using a high number of FPS then the hard drive 

will fill up faster. Try lowering your FPS for some cameras 

•  Check the video quality you are using – If you are using a high video quality then the hard drive 

will fill up quicker

•  Check to see if the Camera is in motion detection mode. If in motion detection move and there 

is no movement happening, no footage no footage will be recorded

•  If there is no symbols or icons in the in the top right corner, it means you have set your schedule 

to have the camera cease recording

•  Try using a different port other then 80. Make sure you change this port on the DVR settings as 

well as port forwarding settings

•  Try going to www.canyouseeme.org to find available open ports that you can adjust for       

your DVR

•  Make sure the router is properly plugged in and setup
•  Make sure the DVR is properly plugged into the router
•  Repeat the steps in the networking guide to make sure everything was properly set up
•  If none of the above steps try contacting your ISP to make sure they are not blocking port 80