Avaya 03-300430 User Manual

Page of 2574
 
Maintenance Alarms for
Avaya Communication Manager 3.0, 
Media Gateways and Servers
03-300430
Issue 1
June 2005

Summary of Contents of user manual for Avaya 03-300430

  • Page 1: Maintenance Alarms for Avaya Communication Manager 3.0, Media Gateways and ServersMaintenance Alarms for Avaya Communication Manager 3.0, Media Gateways and Servers 03-300430 Issue 1 June 2005
  • Page 2Copyright 2005, Avaya Inc. Responsibility for Your Company’s Telecommunications Security All Rights Reserved The final responsibility for securing both this...
  • Page 3Electromagnetic Compatibility (EMC) Standards Means of Connection This product complies with and conforms to the following international Connection of this...
  • Page 4A plug and jack used to connect this equipment to the premises wiring To order copies of this and other...
  • Page 5: Contents Contents About this book . . . . . . . . . . . . . . ....
  • Page 6Contents UPS LEDs . . . . . . . . . . . . . . . . ....
  • Page 7 Contents ANL-LINE (8-Port Analog Line) . . . . . . . . . . . . . ....
  • Page 8Contents BRI-PORT (ISDN-BRI Port) . . . . . . . . . . . . . . . ....
  • Page 9 Contents DTMR-PT (Dual-Tone Multifrequency Receiver Port) . . . . . . . . . . . . ....
  • Page 10Contents LIC-ERR (License-Error Mode) . . . . . . . . . . . . . . . ....
  • Page 11 Contents PLAT-ALM (Platform Alarms) . . . . . . . . . . . . . . ....
  • Page 12Contents SYSTEM (System) . . . . . . . . . . . . . . . . ....
  • Page 13: About this bookAbout this book Overview This document provides procedures to monitor, test, and maintain an Avaya Media Server or Gateway system....
  • Page 14About this book It does not contain information about ● DEFINITY G3R (see 555-233-117: Maintenance for DEFINITY R Servers or...
  • Page 15 Structure of book Chapters or Maintenance Objects (MOs) At the Chapter or MO level, bold names of the server(s)...
  • Page 16About this book Paragraphs or in-line comments At the paragraph level and for comments in-line, the specific media server or...
  • Page 17 Downloading this book and updates from the Web This book is not intended to solve all levels of troubles....
  • Page 18About this book Safety labels and security alert labels Observe all caution, warning, and danger statements to help prevent loss...
  • Page 19 Related resources Related resources Table 1: Additional document resources on page 19 lists additional documentation that is available for...
  • Page 20About this book Table 1: Additional document resources (continued) Document Number Site Preparation, Installation, and Operator’s Manual, 167-405-035 167-405-035 Maintenance...
  • Page 21 Technical assistance Table 1: Additional document resources (continued) Document Number Job Aid: Repacking the S8500 Dual Network Interface, 555-245-760...
  • Page 22About this book Sending us comments Avaya welcomes your comments about this book. To reach us by: ● Mail, send...
  • Page 23 Organization Organization Chapter 1: Server Alarms, contains information on alarms generated on various platforms, including the S8300, S8500, and...
  • Page 24About this book Conventions used in this document Table 2: Typography used in this book on page 24 lists the...
  • Page 25 Conventions used in this document Table 2: Typography used in this book (continued) To represent . . . This...
  • Page 26About this book Useful terms Table 3: Terminology summary on page 26 summarizes some of the terms used in this...
  • Page 27: Chapter 1: Server AlarmsChapter 1: Server Alarms S8700 | 8710 / S8500 / S8300 This chapter provides background information on server alarming. For...
  • Page 28Server Alarms Note: Note: For non-Communication Manager alarms, use the Web Page header "Alarms and Notification" and "Diagnostics: View System...
  • Page 29 Background Terms Background Terms Table 4: Alarming Background Terms on page 29 gives a useful explanation of terms. Table...
  • Page 30Server Alarms Alarm-Related LEDs Table 5: Alarm-Related LEDs on page 30 shows alarm-related LEDs on the faceplate of the G700...
  • Page 31 QOS Alarms QOS Alarms An RTCP monitor using the local SNMP agent generates traps to a pre-administered trap collector....
  • Page 32Server Alarms 2. Enable the modem from the media server Web Interface. In addition, use the Setup Modem Interface under...
  • Page 33 Alarms in Linux Media Servers Media server alarms perform a similar role to Communication Manager alarms in a traditional...
  • Page 34Server Alarms S8300 Alarming on the S8300 Functioning as a Local Survivable Processor The S8300 functioning as a Local Survivable...
  • Page 35 Alarms in Linux Media Servers Backup and Restore Traps The S8300 uses the LAN to backup a copy of...
  • Page 36Server Alarms Server-related alarms Server-related alarms and their troubleshooting procedures are described in the following tables: ● ARB (Arbiter) on...
  • Page 37 Alarms in Linux Media Servers ARB (Arbiter) S8700 | 8710 only The Arbiter process runs on S8700 Media Servers...
  • Page 38Server Alarms Table 8: ARB Alarms in Media Server on page 38 describes the Arbiter’s alarms and their troubleshooting procedures....
  • Page 39 Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 40Server Alarms Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 8 MIN...
  • Page 41 Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 42Server Alarms Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 9 WRN...
  • Page 43 Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 44Server Alarms Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level After the...
  • Page 45 Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 46Server Alarms Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 12 MIN...
  • Page 47 Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 48Server Alarms Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 13 MIN...
  • Page 49 Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 50Server Alarms (Table 13: DAJ1/DAL1 Alarms in Media Server on page 54 describes the Duplication Memory board’s alarms and their...
  • Page 51 Alarms in Linux Media Servers Alarm Log Entries Table 10: DAJ1/DAL1 Alarm Log Entries EVENT Associated Test Alarm On/Off...
  • Page 52Server Alarms System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order shown in. By clearing error codes...
  • Page 53 Alarms in Linux Media Servers Table 11: TEST Read Error Register Test Error Code Test Description / Recommendation Result...
  • Page 54Server Alarms Table 12: TEST DAJ1/DAL1 Local Loop Test Error Code Test Result Description / Recommendation Open failed ABRT The...
  • Page 55 Alarms in Linux Media Servers Table 13: DAJ1/DAL1 Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 56Server Alarms DUP (Duplication Manager) S8700 | 8710 only The Duplication Manager process, via coordination of the Arbiter process, runs...
  • Page 57 Alarms in Linux Media Servers Table 14: DUP Alarms in Media Server Event Alarm Alarm Text, Cause/Description, Recommendation ID...
  • Page 58Server Alarms Table 14: DUP Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 1 MAJ...
  • Page 59 Alarms in Linux Media Servers Table 14: DUP Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 60Server Alarms ENV (Environment) S8700 | 8710 / S8300 / S8500B The ENV MO monitors environmental variables within the server,...
  • Page 61 Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 62Server Alarms Table 15: ENV Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 6 MAJ...
  • Page 63 Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 64Server Alarms Table 15: ENV Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 18 MAJ...
  • Page 65 Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 66Server Alarms Table 15: ENV Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 29 MAJ...
  • Page 67 Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 68Server Alarms Table 16: FSY Alarm in Media Server on page 68 describes the FSY MO’s alarms and their troubleshooting...
  • Page 69 Alarms in Linux Media Servers HDD (Hard Disk Drive) The HDD MO monitors the hard drive via the Self...
  • Page 70Server Alarms Table 17: HDD Alarm in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 21 Num...
  • Page 71 Alarms in Linux Media Servers Table 17: HDD Alarm in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 72Server Alarms Table 17: HDD Alarm in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 21 199...
  • Page 73 Alarms in Linux Media Servers KRN (Kernel) S8700 | 8710 The KRN MO monitors the operating system Kernel. Table...
  • Page 74Server Alarms Login Alarms The Login MO monitors access to the server and alarms suspicious activity. Table 19: Login Alarms...
  • Page 75 Alarms in Linux Media Servers NIC (Network Interface Card) S8700 | 8710 / S8500 This MO supports the NICs...
  • Page 76Server Alarms Table 20: NIC Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 2 MIN...
  • Page 77 Alarms in Linux Media Servers Alarm Log Entries These tests verify that the standby media server’s components are operating...
  • Page 78Server Alarms SME Alarm in S8700 Media Server Table 22: SME Alarm in Media Server on page 78 describes the...
  • Page 79 Alarms in Linux Media Servers SVC_MON (Service Monitor) S8700 | 8710 / S8500 SVC_MON is a media server process,...
  • Page 80Server Alarms Table 23: SVC_MON Alarms in Media Server Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 1 MIN “service...
  • Page 81 Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 82Server Alarms Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 3 MIN...
  • Page 83 Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 84Server Alarms Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 5 MIN...
  • Page 85 Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 86Server Alarms Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 7 MIN...
  • Page 87 Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 88Server Alarms _TM (Translation Manager) S8700 | 8710 / S8500 / S8300 The _TM MO is an S8700 Media Server...
  • Page 89 Alarms in Linux Media Servers UPS (Uninterruptible Power Supply) S8700 | 8710 / S8500 / S8300 The UPS MO...
  • Page 90Server Alarms Table 25: Enterprise-Specific UPS Traps to Server (continued) SNMP Trap from UPS Event Definition of Trap ID Trap...
  • Page 91 Alarms in Linux Media Servers Table 25: Enterprise-Specific UPS Traps to Server (continued) SNMP Trap from UPS Event Definition...
  • Page 92Server Alarms Table 25: Enterprise-Specific UPS Traps to Server (continued) SNMP Trap from UPS Event Definition of Trap ID Trap...
  • Page 93 Alarms in Linux Media Servers Table 26: UPS Alarms to the Media Server (continued) Event Alarm Alarm Text, Cause/Description,...
  • Page 94Server Alarms Table 26: UPS Alarms to the Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 19...
  • Page 95 Alarms in Linux Media Servers Table 26: UPS Alarms to the Media Server (continued) Event Alarm Alarm Text, Cause/Description,...
  • Page 96Server Alarms -t arg Specific test to perform. Possible values for arg are: reset_usb | handshake | off-hook | -?...
  • Page 97 Alarms in Linux Media Servers Handshake Test This test is destructive. This test verifies that modem’s hardware is attached...
  • Page 98Server Alarms This test runs an off-hook test for the modem attached to the USB port on the server. The...
  • Page 99 Alarms in Linux Media Servers _WD (Watchdog) Alarms S8700 | 8710 / S8500 / S8300 The Watchdog MO is...
  • Page 100Server Alarms Table 31: _WD Alarms in Media Server Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 4 MAJ “Application...
  • Page 101 Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 102Server Alarms Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 5 MIN...
  • Page 103 Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 104Server Alarms Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 7 MAJ...
  • Page 105 Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 106Server Alarms Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 13 MIN...
  • Page 107 Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 108Server Alarms Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 18 WRN...
  • Page 109 Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 110Server Alarms Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 20 MAJ...
  • Page 111 Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 112Server Alarms Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 22 WRN...
  • Page 113 Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation...
  • Page 114Server Alarms Table 31: _WD Alarms in Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level 24 MAJ...
  • Page 115 Alarms in Linux Media Servers Login Alarms - S8300 S8300 Table 32: Login Alarms in Media Server on page...
  • Page 116Server Alarms Virtual Alarms S8300 only The Virtual Announcement Media Module faults are managed as server alarms. In the S8300...
  • Page 117 Alarms in Linux Media Servers Note: Note: The S8500 has a set of alarms for the RSA card, which...
  • Page 118Server Alarms Table 34: RMB Alarms in the S8500 Media Server (continued) Event Alarm Alarm Text, Cause/Description, Recommendation ID Level...
  • Page 119 Alarms in Linux Media Servers Table 34: RMB Alarms in the S8500 Media Server (continued) Event Alarm Alarm Text,...
  • Page 120Server Alarms S8500B Augmentix Server Availability Management Processor™ (A+SAMP) Alarms S8500B Only The Augmentix Server Availability Management Processor (A+SAMP) board...
  • Page 121 S8710 Alarms S8710 Alarms S8710 environmental alarms The Environmental maintenance object (ENV-MO) monitors environmental variables within the server, including...
  • Page 122Server Alarms 3. Use the descriptions in Table 36 to interpret the report. Table 36: S8710 Temperature and voltage report...
  • Page 123 S8710 Alarms Table 36: S8710 Temperature and voltage report (continued) Field Description Threshold Temperature: above for which an alarm...
  • Page 124Server Alarms 124 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
  • Page 125: Chapter 2: Denial EventsChapter 2: Denial Events The tables in this chapter define and explain the information listed on the Events Report (display...
  • Page 126Denial Events Event Type number ranges Event Type number ranges help define the type and source of the denial event,...
  • Page 127 Event Data Table 38: Denial Event types and ranges (continued) Number range Type/source of denial event Reference 3400 -...
  • Page 128Denial Events Cause Values and their meanings/interpretations See Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) on...
  • Page 129 Event Data 2. Convert the hexadecimal number provided in Event Data 2 to three binary numbers: put a one...
  • Page 130Denial Events . Table 41: Hexadecimal, decimal, and binary equivalents HEX Decimal Binary Hex Decimal Binary 0 0 0000 8...
  • Page 131 Event Data Table 42: Location Code definitions (continued) Location Definition Code 5 Private Network Serving Remote User (the remote...
  • Page 132Denial Events Table 43: Country Codes and Transmission Protocols (continued) Country Code – Country Protocol Supported B-channel Inter-working Protocol Version...
  • Page 133 Event Data Table 43: Country Codes and Transmission Protocols (continued) Country Code – Country Protocol Supported B-channel Inter-working Protocol...
  • Page 134Denial Events Table 44: Cause Value Classes and Ranges (continued) Number range Cause Value Class 65 to 79 Service or...
  • Page 135 Event Data See also Cause Value 22 on page 143 and Cause Value 56 on page 154. Troubleshooting ●...
  • Page 136Denial Events Troubleshooting ● Check the diagnostic information (DIAG) for the transit network identity of the unreachable network. See Cause...
  • Page 137 Event Data - IXC: The IXC matching pattern is administered incorrectly or not at all on the dial-plan, causing...
  • Page 138Denial Events - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of...
  • Page 139 Event Data - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type...
  • Page 140Denial Events Troubleshooting Wait and try the call again later. Cause Value 09 [0x9/0x89] - Preemption, circuit reserved for reuse/...
  • Page 141 Event Data Cause Value 16 [0x10/0x90] - Normal call clearing/ Requested facility not implemented (1TR6: AT&T ISDN Protocol) Cause...
  • Page 142Denial Events ● Check the Cause Value Information Element (LOC). - If the location information of the Cause Value is...
  • Page 143 Event Data Cause Value 19 [0x13/0x93] - User alerting no answer The remote device returned an alerting [ringing] indication...
  • Page 144Denial Events Cause Value 23 [0x17/0x97] - Redirection to new destination The call has been redirected to a different endpoint....
  • Page 145 Event Data Troubleshooting ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. ● Check...
  • Page 146Denial Events Troubleshooting ● Check the diagnostic information (DIAG) for the facility identifier of the service that was rejected. See...
  • Page 147 Event Data Cause Value 32 [0x20/0xA0] - Outgoing calls barred (1TR6: AT&T ISDN Protocol) The call could not be...
  • Page 148Denial Events Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - B-channels might be assigned off a...
  • Page 149 Event Data Cause Value 40 [0x28/0xA8] - Permanent frame mode connection is operational This appears to be a Q.933...
  • Page 150Denial Events This Cause Value is usually delivered in a STATUS message. Communication Manager generates this Cause Value when: ●...
  • Page 151 Event Data Cause Value 45 [0x2D/0xAD] - Pre-empted The call could not be completed because the equipment sending this...
  • Page 152Denial Events Cause Value 50 [0x32/0xB2] - Requested facility not subscribed The call could not be completed because the user...
  • Page 153 Event Data Cause Value 52 [0x34/0xB4] - Outgoing calls barred The call could not be completed because the network...
  • Page 154Denial Events Cause Value 56 [0x38/0xB8] - Number changed (1TR6: AT&T ISDN Protocol) The called party number indicated has been...
  • Page 155 Event Data - A call tandeming through Communication Manager on a non-ISDN trunk group inter-working to an ISDN trunk...
  • Page 156Denial Events Cause Value 59 [0x3B/0xBB] - User busy (1TR6: AT&T ISDN Protocol) The endpoint called has indicated an inability...
  • Page 157 Event Data This Cause Value has end-to-end significance and should always be passed back through the network to the...
  • Page 158Denial Events Service or Option not Implemented Class Cause Values Cause Value 65 [0x41/0xC1] Bearer capability not implemented The call...
  • Page 159 Event Data Cause Value 69 [0x45/0xC5] - Requested facility not implemented The call could not be completed because the...
  • Page 160Denial Events Cause Value 70 [0x46/0xC6] - Only restricted digital information bearer capability is available The call could not be...
  • Page 161 Event Data Invalid Message Class Cause Values Cause Value 81 [0x51/0xD1] - Invalid call reference value The equipment sending...
  • Page 162Denial Events ● Communication Manager administration that can affect sending this Cause Value: - Communication Manager might have missed assigning...
  • Page 163 Event Data Cause Value 87 [0x57/0xD7] - User not a member of the Closed User Group [CUG] The packet...
  • Page 164Denial Events - A data call attempt tandeming through Communication Manager ISDN trunk group to ISDN trunk group the outgoing...
  • Page 165 Event Data Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - Communication Manager sent the transit...
  • Page 166Denial Events Troubleshooting ● Check that the protocols at each end of the interface match (for example, both sides are...
  • Page 167 Event Data Table 45: Cause Value 96 & 100 Diagnostic Information (continued) Missing IE Identifier Information Element 20 NETWORK...
  • Page 168Denial Events This Cause Value has local significance only. The ISDN network between the user and the equipment generating the...
  • Page 169 Event Data Table 46: Cause Value 97, 98, 101 Diagnostic Information (continued) Message Type Identifier Message 72 FACILITY REJECT...
  • Page 170Denial Events Problems have been revealed with the state machine implementations of some of the CO switches for different protocols,...
  • Page 171 Event Data This Cause Value has local significance only. The ISDN network between the user and the equipment generating...
  • Page 172Denial Events ● Call state problems are reported with STATUS messages. The equipment sending the Cause Value uses the CALL...
  • Page 173 Event Data Table 47: Cause Value 102, Signaling Group Error Type 1, Aux Data information Aux Timer Timer Description...
  • Page 174Denial Events ● the far end never saw the message because the message was corrupted in transmission by noise on...
  • Page 175 Event Data Cause Value 103 [0x67/0xE7] - Parameter not implemented The equipment sending this Cause Value received a message...
  • Page 176Denial Events Cause Value 111 (NI-2) is used in packet mode to be able to map the X.25 Cause Value...
  • Page 177 Denial Event Tables Communication Manager generates this Cause Value for events on tandem calls that have inter-worked from ISDN...
  • Page 178Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation Event Event...
  • Page 179 Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation...
  • Page 180Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation Event Event...
  • Page 181 Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation...
  • Page 182Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation Event Event...
  • Page 183 Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation...
  • Page 184Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation Event Event...
  • Page 185 Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation...
  • Page 186Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation Event Event...
  • Page 187 Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation...
  • Page 188Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation Event Event...
  • Page 189 Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Event Description, as it Explanation...
  • Page 190Denial Events Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) (continued) Event Event Description, as it Explanation...
  • Page 191 Denial Event Tables Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) (continued) Event Event Description, as...
  • Page 192Denial Events Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) (continued) Event Event Description, as it Explanation...
  • Page 193 Denial Event Tables Call processing Denial Events Event Types 1000 - 1899 show denial events generated during call processing,...
  • Page 194Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 195 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 196Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 197 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 198Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 199 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 200Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 201 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 202Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 203 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 204Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 205 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 206Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 207 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 208Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 209 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 210Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 211 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 212Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 213 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 214Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 215 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 216Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 217 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 218Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 219 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 220Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 221 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 222Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 223 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 224Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation Event Event...
  • Page 225 Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Event Description, as it Explanation...
  • Page 226Denial Events User Manager Events Event Types 1900 - 1906 show User Manager-generated denial events, as listed in User Manager...
  • Page 227 Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event...
  • Page 228Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event Data 1...
  • Page 229 Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event...
  • Page 230Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event Data 1...
  • Page 231 Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event...
  • Page 232Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event Data 1...
  • Page 233 Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event...
  • Page 234Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event Data 1...
  • Page 235 Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event...
  • Page 236Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event Data 1...
  • Page 237 Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event...
  • Page 238Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Event Description, as it Explanation Event Data 1...
  • Page 239 Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation...
  • Page 240Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation Event Data...
  • Page 241 Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation...
  • Page 242Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation Event Data...
  • Page 243 Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation...
  • Page 244Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation Event Data...
  • Page 245 Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation...
  • Page 246Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Event Description, as it Explanation Event Data...
  • Page 247 Denial Event Tables Connection Manager Denial Events Event Types 2300 - 2399 show Connection Manager denial events, as listed...
  • Page 248Denial Events Table 54: Connection Manager denial events (2300 - 2399) (continued) Event Event Description, as it Explanation Event Event...
  • Page 249 Denial Event Tables Dial Plan Manager Denial Events Event Types 2400 - 2406 show Dial Plan Manager denial events,...
  • Page 250Denial Events Dial Access Plan Denial Events Event Types 3101 - 3200 show Dial Access Plan denial events, as listed...
  • Page 251 Denial Event Tables Table 58: Meet Me Conference denial events (3201 - 3299) (continued) Event Event Description, as it...
  • Page 252Denial Events LSP Denial Events Event Types 3300 - 3399 show LSP-generated denial events, as listed in LSP denial events...
  • Page 253 Denial Event Tables Table 60: Data Error denial events (3400 - 3499) (continued) Event Event Description, as it Explanation...
  • Page 254Denial Events ESS Denial Events Event Types 3600 - 3604 are ESS-generated denial events, and listed in ESS denial events...
  • Page 255: Chapter 3: LEDsChapter 3: LEDs This chapter describes the meanings of the LEDs on system components and the alarm levels they indicate....
  • Page 256LEDs Alarms are communicated to the system users and technicians by entries in the alarm log and the lighting of...
  • Page 257 Attendant console LEDs Attendant console LEDs The console has two red LEDs, labeled “ALM” and “ACK.” The ALM LED...
  • Page 258LEDs LED alarms without Alarm Log entry or with Error Type 1 Whenever the system or a part of the...
  • Page 259 Circuit pack LEDs 3. Reseat the suspect circuit pack. ! CAUTION: CAUTION: This procedure can cause a partial or...
  • Page 260LEDs Maintenance circuit pack LEDs TN775D PN maintenance circuit packs have seven LEDs on their front panels. The top three...
  • Page 261 Circuit pack LEDs Figure 1: TN775 circuit pack LEDs on faceplate Figure notes: 1. Alarm LED (Red) 4. Latch...
  • Page 262LEDs The yellow LED is used to indicate the state of the fiber interface, the fiber channel, and the DS1...
  • Page 263 Circuit pack LEDs Figure 2: TN574 DS1 Converter circuit pack LEDs Figure notes: 1. Alarm LED (Red) 4. STATUS...
  • Page 264LEDs The yellow LED under firmware control is used to indicate the state of the physical fiber interface, the Fiber...
  • Page 265 Circuit pack LEDs Figure 3: TN1654 DS1CONV circuit pack . INSET 0015_0 RBP 052396 Switch Node Interface LEDs The...
  • Page 266LEDs Table 67: Switch Node Interface (SNI) yellow LED flashing states on page 266 illustrates the SNI yellow LED states....
  • Page 267 Circuit pack LEDs Table 68: TN771D Maintenance/Test Yellow LED States LED State1 TN771D Mode Condition Solid off Normal The...
  • Page 268LEDs Avaya Ethernet Switch LEDs The Avaya Ethernet switch’s LEDs are shown in Figure 4: Avaya Ethernet switch LEDs on...
  • Page 269 UPS LEDs UPS LEDs All Ethernet hubs and UPSs have LEDs to indicate that they are powered on or...
  • Page 270LEDs IPSI LEDs There are four LEDs on the TN2312AP IPSI faceplate, and five LEDs on the TN2312BP IPSI faceplate....
  • Page 271 IPSI LEDs Figure 7: S8700 IP-Connect IPSI display 1 CLK S E R 2 V I C E N...
  • Page 272LEDs Figure 8: S8700 Multi-Connect IPSI Board Display 1 CLK 2 S E R 3 V I C E N...
  • Page 273 650A Power supply LEDs 650A Power supply LEDs Table 70: LED and alarm conditions on page 273 shows the...
  • Page 274LEDs LED indicators of serial bus commands to the power supply Operation of the 655A power supply LED indicators for...
  • Page 275 Duplication memory card LEDs On the active server the Trans Mode LED will be green and the Receive Mode...
  • Page 276LEDs S8710 Media Server LEDs The S8710 Media Server has LEDs on both the front and back panels. Use the...
  • Page 277 S8710 Media Server LEDs Table 74: S8710 front panel LED interpretation Number Description Status 1 Internal health GREEN: normal...
  • Page 278LEDs Figure 10: LEDs on back panel of S8710 Media Server 1 3 2 3 2 4 3 3 100...
  • Page 279 S8700 Media Server LEDs Figure notes:S8710 rear panel LED interpretation (continued) Number Description Status 8 Power supply ON: power...
  • Page 280LEDs Figure 11: S8700 Media Server LEDs—Front and Back 1 2 SERVICE ACTIVE 1 STANDBY U2 3 4 5 6...
  • Page 281 S8700 Media Server LEDs To test the server LEDs: 1. On the main menu, under Diagnostics, click Test Server...
  • Page 282LEDs S8500 Media Server LEDs The S8500 Media Server has: ● Five (5) LEDs on the front panel (Figure 12:...
  • Page 283 S8300 Media Server LEDs Figure 13: S8500 rear panel PCI 1 100-127 -, 3,0A, 50/60 Hz 200-240 -, 1,5A,...
  • Page 284LEDs GREEN “OK-to-Remove” LED The S8300 has a hard drive that must be shut down prior to removal of the...
  • Page 285 S8300 Media Server LEDs Note: Note: For an S8300 configured as an LSP, the converse is true. If a...
  • Page 286LEDs Table 76: Test – Avaya Communication Manager status (green LED) Test – To Be Defined Power On Reset Off...
  • Page 287 S8300 Media Server LEDs Table 78: OK to Remove (green LED) (continued) OK to Remove H.248 Registered Off Shutdown...
  • Page 288LEDs G700 and Media Module LEDs LEDs are important status indicators for technicians during on-site installation, maintenance, troubleshooting, and repair....
  • Page 289 G700 and Media Module LEDs LED panel location on the G700 As shown in Figure 15: G700 LED Panel...
  • Page 290LEDs Figure 16: G700 LED Panel 51 52 53 54 55 56 57 58 ALM PWR CPU MSTR LNK COL...
  • Page 291 G700 and Media Module LEDs Front panel LEDs The front panel includes the following LEDs (Figure 17: G700 Front...
  • Page 292LEDs Navigating using the front panel LEDs Navigation using the front panel LEDs on the G700 is that same as...
  • Page 293 G700 and Media Module LEDs RED ALM or Alarm LED The RED ALM or Alarm LED is on the...
  • Page 294LEDs EXT 1 LED EXT 1 LED appears on the LED Panel (Figure 17: G700 Front Panel LEDs on page...
  • Page 295 G700 and Media Module LEDs Table 81: LED Definitions (continued) No. LED Name Description LED States c Tx Transmit...
  • Page 296LEDs Media Module LEDs Media Gateway physical LEDs provide the technician with information regarding the ability to troubleshoot the Media...
  • Page 297 G700 and Media Module LEDs MM710 T1/E1 Media Module LEDs The T1/E1 Media Module has four LEDs on its...
  • Page 298LEDs The supported portion of the LED control message allows software to change the status of the three standard LEDs...
  • Page 299 G700 and Media Module LEDs Operational control After successful initialization, the T1/E1 Media Module’s LEDs are controlled as follows:...
  • Page 300LEDs 300 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
  • Page 301: Chapter 4: G700 Media Gateway TrapsChapter 4: G700 Media Gateway Traps This chapter applies to the G700 Media Gateway only. SNMP Alarming on the G700...
  • Page 302G700 Media Gateway Traps Add INADS Phone Numbers and Enable Alarms to INADS The following procedure using the primary server’s...
  • Page 303 SNMP Alarming on the G700 To configure an SNMP community string for traps 1. Open the Run dialog box....
  • Page 304G700 Media Gateway Traps G700 Alarm Format G700 Media Gateways (serving either as standalone port networks, or as port networks...
  • Page 305 G700 Traps and Resolutions G700 Traps and Resolutions Although these alarms can be viewed from the primary server, they...
  • Page 306G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 307 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 308G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 309 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 310G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 311 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 312G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 313 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 314G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 315 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 316G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 317 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 318G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 319 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 320G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 321 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 322G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 323 G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm...
  • Page 324G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event Trap Alarm Description...
  • Page 325: Chapter 5: Communication Manager Maintenance-Object Repair ProceduresChapter 5: Communication Manager Maintenance-Object Repair Procedures Note: Note: This chapter does not contain MOs for the DEFINITY Wireless Business...
  • Page 326Communication Manager Maintenance-Object Repair Procedures Figure 21: Display of test board Subsystems Maintained by Communication Manager Communication Manager subsystems are...
  • Page 327 Subsystems Maintained by Communication Manager G700 Subsystems Maintained by Communication Manager The G700 subsystems that are applicable to Communication...
  • Page 328Communication Manager Maintenance-Object Repair Procedures MO Groupings by MM Type Table 85: Media Module Tests on page 328 shows MO...
  • Page 329 Viewing Communication Manager Alarms Table 85: Media Module Tests (continued) Media Module Maintenance Object VOIP Media Module (MM760) Board...
  • Page 330Communication Manager Maintenance-Object Repair Procedures The command syntax for circuit packs is test port location. Variable Definition Platform Range UU...
  • Page 331 Abort Code 1412 Abort Code 1412 Tests that do not run on the G700 abort with Abort Code 1412....
  • Page 332Communication Manager Maintenance-Object Repair Procedures ABRI-PORT (ASAI ISDN-BRI Port) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 333 AC-POWER AC-POWER S8700 | 8710 / S8500 AC Power for AC-Powered Systems MO Name in Alarm Log Alarm Initial...
  • Page 334Communication Manager Maintenance-Object Repair Procedures The AC power supply produces the following DC outputs: +5 VDC, -5 VDC, -48 VDC,...
  • Page 335 AC-POWER System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order shown. By clearing error codes associated...
  • Page 336Communication Manager Maintenance-Object Repair Procedures Table 88: Test #78 Power Query Test Error Test Description / Recommendation Code Result 1000...
  • Page 337 AC-POWER Table 88: Test #78 Power Query Test (continued) Error Test Description / Recommendation Code Result 1 (cont’d) FAIL...
  • Page 338Communication Manager Maintenance-Object Repair Procedures AC-POWER for DC-Powered Systems MO Name in Alarm Log Alarm Initial Command to Run Full...
  • Page 339 AC-POWER System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing error codes associated...
  • Page 340Communication Manager Maintenance-Object Repair Procedures AC Power Query Test (#78) AC Power Query Test (#78) is not valid for DC-powered...
  • Page 341 ADM-CONN (Administered Connection) ADM-CONN (Administered Connection) S8700 | 8710 / S8500 MO Name Alarm Initial Command to Run Full...
  • Page 342Communication Manager Maintenance-Object Repair Procedures Table 92: Administered Connection Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 343 ADM-CONN (Administered Connection) b. Error Types 1, 28: the address of the destination endpoint is: an unassigned number (1),...
  • Page 344Communication Manager Maintenance-Object Repair Procedures ADX8D-BD (AUDIX Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 345 ADX8D-PT (AUDIX Digital Port) ADX8D-PT (AUDIX Digital Port) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 346Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 93: EMBEDDED AUDIX Digital Port Error...
  • Page 347 ADX8D-PT (AUDIX Digital Port) b. Error Type 1, Aux Data 40987: the user may experience a noisy port or...
  • Page 348Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented when you...
  • Page 349 ADX8D-PT (AUDIX Digital Port) Crosstalk testing is performed on both the primary (for voice) and the secondary (for data)...
  • Page 350Communication Manager Maintenance-Object Repair Procedures Table 94: Test #9 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 351 ADX8D-PT (AUDIX Digital Port) While the primary information channel is still looped around, the Control Channel Looparound test is...
  • Page 352Communication Manager Maintenance-Object Repair Procedures Table 95: Test #13 Voice and Control Channel Local Loop Test (continued) Error Test Description...
  • Page 353 ADX16D-B (16-Port AUDIX Circuit Pack) ADX16D-B (16-Port AUDIX Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 354Communication Manager Maintenance-Object Repair Procedures ADX16A-BD (AUDIX Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 355 ADX16D-P (16-Port AUDIX Digital Port) ADX16D-P (16-Port AUDIX Digital Port) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 356Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 96: EMBEDDED AUDIX Digital Port Error...
  • Page 357 ADX16D-P (16-Port AUDIX Digital Port) b. Error Type 1 with Aux Data 40987: The user may experience a noisy...
  • Page 358Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. Order of...
  • Page 359 ADX16D-P (16-Port AUDIX Digital Port) Table 97: Test #9 NPE Crosstalk Test Error Test Description / Recommendation Code Result...
  • Page 360Communication Manager Maintenance-Object Repair Procedures Table 97: Test #9 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 361 ADX16D-P (16-Port AUDIX Digital Port) Voice and Control Channel Local Loop Test (#13) This test checks the information and...
  • Page 362Communication Manager Maintenance-Object Repair Procedures Table 98: Test #13 Voice and Control Channel Local Loop Test (continued) Error Test Description...
  • Page 363 ADX16A-PT (AUDIX Analog Line/Control Link) ADX16A-PT (AUDIX Analog Line/Control Link) S8700 | 8710 S8500 MO Name in Alarm Initial...
  • Page 364Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 99: EMBEDDED AUDIX Analog Line/Control Link...
  • Page 365 ADX16A-PT (AUDIX Analog Line/Control Link) d. Error Type 257 is an in-line error and can only be resolved over...
  • Page 366Communication Manager Maintenance-Object Repair Procedures NPE Crosstalk Test (#6) This test verifies that this port’s NPE channel talks on the...
  • Page 367 ADX16A-PT (AUDIX Analog Line/Control Link) Table 100: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 368Communication Manager Maintenance-Object Repair Procedures Conference Circuit Test (#7) This test verifies that the NPE channel for the port being...
  • Page 369 ADX16A-PT (AUDIX Analog Line/Control Link) Loop-Around Test (#161) This test is designed to check the on-board transmission capabilities of...
  • Page 370Communication Manager Maintenance-Object Repair Procedures Table 102: Test #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 1018...
  • Page 371 AESV-LNK (AE Services Link) AESV-LNK (AE Services Link) S8700 | 8710 / S8500 / S8300 MO Name in Alarm...
  • Page 372Communication Manager Maintenance-Object Repair Procedures b. Error type 769 is a log only error and is displayed when Communication Manager...
  • Page 373 AESV-LNK (AE Services Link) Aux Data Description 208 Communication Manager detected processing the data from the AESVCS Server and...
  • Page 374Communication Manager Maintenance-Object Repair Procedures Table 104: AESVCS Link Heartbeat Test (#1324) (continued) Error Test Description / Recommendation Code Result...
  • Page 375 AESV-SESS (AE Services Session) AESV-SESS (AE Services Session) S8700 | 8710 / S8500 / S8300 MO Name in Alarm...
  • Page 376Communication Manager Maintenance-Object Repair Procedures b. Error type 769 is a log only error and is displayed when Communication Manager...
  • Page 377 AESV-SESS (AE Services Session) AESVCS Link Heartbeat Test (#1324) The AESVCS Link Heartbeat test sends a TCP tunnel connection...
  • Page 378Communication Manager Maintenance-Object Repair Procedures ALARM-PT (Alarm Port) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Log...
  • Page 379 ALARM-PT (Alarm Port) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented in the table...
  • Page 380Communication Manager Maintenance-Object Repair Procedures Table 110: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation Code Result...
  • Page 381 ALARM-PT (Alarm Port) Table 110: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation Code Result 0...
  • Page 382Communication Manager Maintenance-Object Repair Procedures Table 111: Test #36 Station Status and Translation Audits and Updates (continued) Error Test Description...
  • Page 383 ALARM-PT (Alarm Port) Table 111: Test #36 Station Status and Translation Audits and Updates (continued) Error Test Description /...
  • Page 384Communication Manager Maintenance-Object Repair Procedures ANL-16-L (16-Port Analog Line) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 385 ANL-16-L (16-Port Analog Line) Ringing Caused by Maintenance Testing Test #48 may cause some terminal equipment to ring briefly...
  • Page 386Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: Run the short test sequence first. If every test passes,...
  • Page 387 ANL-16-L (16-Port Analog Line) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 388Communication Manager Maintenance-Object Repair Procedures Table 113: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 389 ANL-16-L (16-Port Analog Line) Table 113: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 390Communication Manager Maintenance-Object Repair Procedures Table 113: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 391 ANL-16-L (16-Port Analog Line) Table 114: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 392Communication Manager Maintenance-Object Repair Procedures Table 114: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 393 ANL-16-L (16-Port Analog Line) Table 115: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation Code Result...
  • Page 394Communication Manager Maintenance-Object Repair Procedures Table 115: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation Code Result...
  • Page 395 ANL-16-L (16-Port Analog Line) Station Status and Translation Audits and Updates Test (#36) This test updates the analog port’s...
  • Page 396Communication Manager Maintenance-Object Repair Procedures Table 116: Test #36 Station Status and Translation Audits and Updates (continued) Error Test Description...
  • Page 397 ANL-16-L (16-Port Analog Line) Station Present Test (or Ringing Application Test) (#48) This test applies momentary ringing voltage to...
  • Page 398Communication Manager Maintenance-Object Repair Procedures Table 117: Test #48 Station Present Test (continued) Error Test Description / Recommendation Code Result...
  • Page 399 ANL-16-L (16-Port Analog Line) Table 117: Test #48 Station Present Test (continued) Error Test Description / Recommendation Code Result...
  • Page 400Communication Manager Maintenance-Object Repair Procedures Table 118: Test #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 1002...
  • Page 401 ANL-16-L (16-Port Analog Line) Table 118: Test #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 2000...
  • Page 402Communication Manager Maintenance-Object Repair Procedures Table 118: Test #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 0...
  • Page 403 ANL-BD (Analog Line Circuit Pack) ANL-BD (Analog Line Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 404Communication Manager Maintenance-Object Repair Procedures ANL-LINE (8-Port Analog Line) Error log entries and tests also apply to ANL-NE-L (8-Port Analog...
  • Page 405 ANL-LINE (8-Port Analog Line) Hardware Error Log Entries and Test to Clear Values Table 119: 8-Port Analog Line Error...
  • Page 406Communication Manager Maintenance-Object Repair Procedures b. Error Type 1: These are in-line errors that can only be resolved over time....
  • Page 407 ANL-LINE (8-Port Analog Line) Order of Investigation Short Test Long Test D/ND1 Sequence Sequence Loop Around and Conference test...
  • Page 408Communication Manager Maintenance-Object Repair Procedures Table 120: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 409 ANL-LINE (8-Port Analog Line) Table 120: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 410Communication Manager Maintenance-Object Repair Procedures Table 120: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 411 ANL-LINE (8-Port Analog Line) Battery Feed Test (or Port Diagnostic Test) (#35) The battery feed chip provides power to...
  • Page 412Communication Manager Maintenance-Object Repair Procedures Table 121: Test #35 Battery Feed Test Results (continued) Error Test Description / Recommendation Code...
  • Page 413 ANL-LINE (8-Port Analog Line) Table 121: Test #35 Battery Feed Test Results (continued) Error Test Description / Recommendation Code...
  • Page 414Communication Manager Maintenance-Object Repair Procedures Station Status and Translation Audits and Updates Test (#36) This test updates the analog port’s...
  • Page 415 ANL-LINE (8-Port Analog Line) Table 122: Test #36 Station Status and Translation Audits and Updates Test (continued) Error Test...
  • Page 416Communication Manager Maintenance-Object Repair Procedures Table 122: Test #36 Station Status and Translation Audits and Updates Test (continued) Error Test...
  • Page 417 ANL-LINE (8-Port Analog Line) The Conference Circuit test verifies that the NPE channel for the port being tested can...
  • Page 418Communication Manager Maintenance-Object Repair Procedures Table 123: Test #47 Loop Around and Conference Test (continued) Error Test Description / Recommendation...
  • Page 419 ANL-LINE (8-Port Analog Line) Table 123: Test #47 Loop Around and Conference Test (continued) Error Test Description / Recommendation...
  • Page 420Communication Manager Maintenance-Object Repair Procedures Table 123: Test #47 Loop Around and Conference Test (continued) Error Test Description / Recommendation...
  • Page 421 ANL-LINE (8-Port Analog Line) Table 123: Test #47 Loop Around and Conference Test (continued) Error Test Description / Recommendation...
  • Page 422Communication Manager Maintenance-Object Repair Procedures Table 124: Test #48 Station Present Test Error Test Description / Recommendation Code Result ABRT...
  • Page 423 ANL-LINE (8-Port Analog Line) Table 124: Test #48 Station Present Test (continued) Error Test Description / Recommendation Code Result...
  • Page 424Communication Manager Maintenance-Object Repair Procedures Table 124: Test #48 Station Present Test (continued) Error Test Description / Recommendation Code Result...
  • Page 425 ANL-NE-L (8-Port Analog Line) ANL-NE-L (8-Port Analog Line) See ANL-LINE (8-Port Analog Line) on page 404. S8700 | 8710...
  • Page 426Communication Manager Maintenance-Object Repair Procedures AN-LN-PT (Analog Line Port) S8700 | 8710 / S8500 / S8300 / G700 MO Name...
  • Page 427 AN-LN-PT (Analog Line Port) Error log entries and test to clear values Table 125: Analog line port error log...
  • Page 428Communication Manager Maintenance-Object Repair Procedures ● Aux Data 40975 indicates that the terminal equipment was on-hook when ring-tip was detected...
  • Page 429 AN-LN-PT (Analog Line Port) System technician-demanded tests: descriptions and error codes Investigate tests in the order presented. By clearing...
  • Page 430Communication Manager Maintenance-Object Repair Procedures Table 126: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 431 AN-LN-PT (Analog Line Port) Table 126: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 432Communication Manager Maintenance-Object Repair Procedures Table 126: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 433 AN-LN-PT (Analog Line Port) Table 127: Test #7 Conference Circuit Test Error Test Description / Recommendation Code Result ABRT...
  • Page 434Communication Manager Maintenance-Object Repair Procedures Table 127: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 435 AN-LN-PT (Analog Line Port) Battery Feed Test (or Port Diagnostic Test) (#35) The battery feed chip provides power to...
  • Page 436Communication Manager Maintenance-Object Repair Procedures Table 128: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation Code Result...
  • Page 437 AN-LN-PT (Analog Line Port) Table 128: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation Code Result...
  • Page 438Communication Manager Maintenance-Object Repair Procedures Table 129: Test #36 Station Status and Translation Audit and Update (continued) Error Test Description...
  • Page 439 AN-LN-PT (Analog Line Port) Table 129: Test #36 Station Status and Translation Audit and Update (continued) Error Test Description...
  • Page 440Communication Manager Maintenance-Object Repair Procedures Station Present Test (or Ringing Application Test) (#48) This test applies momentary ringing voltage to...
  • Page 441 AN-LN-PT (Analog Line Port) Table 130: Test #48 Station Present Test (continued) Error Test Description / Recommendation Code Result...
  • Page 442Communication Manager Maintenance-Object Repair Procedures Table 130: Test #48 Station Present Test (continued) Error Test Description / Recommendation Code Result...
  • Page 443 AN-LN-PT (Analog Line Port) Analog Looparound Test (#161) S8300 / G700: This test aborts with Error Code 1412. This...
  • Page 444Communication Manager Maintenance-Object Repair Procedures Table 131: Test #161 Analog Looparound Test (continued) Error Test Description / Recommendation Code Result...
  • Page 445 AN-LN-PT (Analog Line Port) Table 131: Test #161 Analog Looparound Test (continued) Error Test Description / Recommendation Code Result...
  • Page 446Communication Manager Maintenance-Object Repair Procedures Table 131: Test #161 Analog Looparound Test (continued) Error Test Description / Recommendation Code Result...
  • Page 447 ANN-BD (Announcement circuit pack) ANN-BD (Announcement circuit pack) MO Name in Alarm Alarm Initial command to run Full name...
  • Page 448Communication Manager Maintenance-Object Repair Procedures General notes Here are a few important general notes that apply to any problem on...
  • Page 449 ANN-BD (Announcement circuit pack) If the announcement file becomes corrupted, the only solution is to re-record all announcements. To...
  • Page 450Communication Manager Maintenance-Object Repair Procedures Uploading/Downloading announcements Integrated announcements on the TN750 Announcement circuit pack can be uploaded to the...
  • Page 451 ANN-BD (Announcement circuit pack) Table 132: Announcement circuit pack error log entries (continued) Error Aux Associated test Alarm On/...
  • Page 452Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: Run the Short Test Sequence first. If all tests pass,...
  • Page 453 ANN-BD (Announcement circuit pack) i. Error Type 513: when reported with Aux Data in the range of 4352 to...
  • Page 454Communication Manager Maintenance-Object Repair Procedures System technician-demanded tests: descriptions and error codes Investigate tests in the order presented in Table...
  • Page 455 ANN-BD (Announcement circuit pack) Table 134: TEST #208 angel-speech processor (SP) handshake test Error Test Description/ Recommendation code result...
  • Page 456Communication Manager Maintenance-Object Repair Procedures If the test fails, then it returns the total number of defective announcements found. In...
  • Page 457 ANN-BD (Announcement circuit pack) Table 135: TEST #209 announcement checksum test (continued) Error Test Description/ Recommendation code result ABRT...
  • Page 458Communication Manager Maintenance-Object Repair Procedures Table 135: TEST #209 announcement checksum test (continued) Error Test Description/ Recommendation code result PASS...
  • Page 459 ANN-BD (Announcement circuit pack) 140AY loop around test (#210) This test checks the integrity of the record channel on...
  • Page 460Communication Manager Maintenance-Object Repair Procedures Table 136: TEST #210 140AY loop around test (continued) Error Test Description/ Recommendation code result...
  • Page 461 ANN-BD (Announcement circuit pack) Table 136: TEST #210 140AY loop around test (continued) Error Test Description/ Recommendation code result...
  • Page 462Communication Manager Maintenance-Object Repair Procedures 1. When attempting to record an announcement, users hear the proper record tone, but the...
  • Page 463 ANN-BD (Announcement circuit pack) Table 137: TEST #211 super frame match inquiry (continued) Error Test Description/ Recommendation code result...
  • Page 464Communication Manager Maintenance-Object Repair Procedures Table 138: TEST #212 clock match inquiry test (continued) Error Test Description/ Recommendation code result...
  • Page 465 ANN-PT (announcement port) ANN-PT (announcement port) MO Name in Alarm Initial command to run Full name of MO Alarm...
  • Page 466Communication Manager Maintenance-Object Repair Procedures 3. Save announcements replaces the announcement file on the card with the Announcement circuit pack...
  • Page 467 ANN-PT (announcement port) Announcement session Announcements can be recorded, played back, and deleted from an announcement session. A station’s...
  • Page 468Communication Manager Maintenance-Object Repair Procedures Announcement Board Locked Condition The Announcement circuit pack can exhibit a condition that does not...
  • Page 469 ANN-PT (announcement port) Hardware error log entries and test to clear values Table 139: Announcement port error log entries...
  • Page 470Communication Manager Maintenance-Object Repair Procedures System technician-demanded tests: descriptions and error codes Investigate tests in the order presented. By clearing...
  • Page 471 ANN-PT (announcement port) Table 141: TEST #205 channel administration memory array (CAMA) test (continued) Error Test Description/ Recommendation code...
  • Page 472Communication Manager Maintenance-Object Repair Procedures Clear the Announcement circuit pack lock-up remotely by performing a soft reset to the circuit...
  • Page 473 ANN-PT (announcement port) Table 142: TEST #206 playback speech memory array (PSMA) test (continued) Error Test Description/ Recommendation code...
  • Page 474Communication Manager Maintenance-Object Repair Procedures Table 142: TEST #206 playback speech memory array (PSMA) test (continued) Error Test Description/ Recommendation...
  • Page 475 ANN-PT (announcement port) If the circuit pack is locked into this state, the following symptoms are observed: ● When...
  • Page 476Communication Manager Maintenance-Object Repair Procedures Table 143: TEST #222 140AY channel sanity inquiry test (continued) Error Test Description/ Recommendation code...
  • Page 477 ANNOUNCE (announce) ANNOUNCE (announce) MO Name in Alarm Log Alarm Initial command to run Full name of MO level...
  • Page 478Communication Manager Maintenance-Object Repair Procedures Hardware error log entries Table 144: ANNOUNCE error log entries Error Aux Associated test Alarm...
  • Page 479 ANNOUNCE (announce) Table 145: Aux data error codes and recommended repair procedures (continued) Aux data Description/ Recommendation 32001 Internal...
  • Page 480Communication Manager Maintenance-Object Repair Procedures Table 145: Aux data error codes and recommended repair procedures (continued) Aux data Description/ Recommendation...
  • Page 481 ASAI-ADJ (ASAI Adjunct) ASAI-ADJ (ASAI Adjunct) S8700 | 8710 / S8500 Refer to BRI-SET, Various Adjuncts on page 708....
  • Page 482Communication Manager Maintenance-Object Repair Procedures ASAI-BD (Multi-Application Platform Board) S8700 | 8710 / S8500 MO Name in Alarm Initial Command...
  • Page 483 ASAI-BD (Multi-Application Platform Board) ● LED use: The LED Control message 038x requests the Angel to drive the red,...
  • Page 484Communication Manager Maintenance-Object Repair Procedures ASAI-EPT S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Initial Command to...
  • Page 485 ASAI-EPT Table 146: ASAI-EPT Error Log Entries (continued) Error Aux Associated Alarm On/ Off Test to Clear Value Type...
  • Page 486Communication Manager Maintenance-Object Repair Procedures b. Error Type 2: ISDN-BRI signaling protocol violation. Timers associated with layer-3 messages expired before...
  • Page 487 ASAI-EPT Aux ASAI Link State Error Data 102 13-restarting No response to RESTART message 104 13-restarting Invalid response to...
  • Page 488Communication Manager Maintenance-Object Repair Procedures h. Error Type 2562 - 2566: the ASAI message is not transmitted because the transmit...
  • Page 489 ASAI-EPT Table 147: ASAI cause values Code Explanation Recommendation 0 Unrecognized Requested ASAI protocol is not implemented by switch...
  • Page 490Communication Manager Maintenance-Object Repair Procedures Table 147: ASAI cause values (continued) Code Explanation Recommendation 50 Requested Requested facility is implemented,...
  • Page 491 ASAI-EPT Table 147: ASAI cause values (continued) Code Explanation Recommendation 69 Requested Requested service not supported in switch or...
  • Page 492Communication Manager Maintenance-Object Repair Procedures Signaling Link Status Test (#626) This test determines the current status of the signaling link....
  • Page 493 ASAI-EPT Table 148: Test #626 Signaling Link Status Test (continued) Error Test Description / Recommendation Code Result 1113 FAIL...
  • Page 494Communication Manager Maintenance-Object Repair Procedures ASAI-PT S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Initial Command to...
  • Page 495 ASAI-PT Error Log Entries and Test to Clear Values Table 149: ASAI-PT Error Log Entries Error Aux Associated Alarm...
  • Page 496Communication Manager Maintenance-Object Repair Procedures c. Error Type 513: The circuit pack is having problems transmitting data to the packet...
  • Page 497 ASAI-PT System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing error codes associated...
  • Page 498Communication Manager Maintenance-Object Repair Procedures Figure 24: BRI Port Local LAN Loop-Around Path PACKET INTERFACE . . . . ....
  • Page 499 ASAI-PT Table 151: Test #618 BRI Port Local LAN Looparound (continued) Error Test Description / Recommendation Code Result 1139...
  • Page 500Communication Manager Maintenance-Object Repair Procedures The Deactivated state indicates a problem with the ASAI circuit pack. When in this state,...
  • Page 501 ASAI-PT Table 152: Test #621 Level 1 Status Inquiry (continued) Error Test Description / Recommendation Code Result 3 FAIL...
  • Page 502Communication Manager Maintenance-Object Repair Procedures Table 153: Test #623 CRC Error Counter Test Error Test Description / Recommendation Code Result...
  • Page 503 ASAI-PT Table 154: Test #624 Layer 1 Transmission Error Counter Test Error Test Description / Recommendation Code Result 2000...
  • Page 504Communication Manager Maintenance-Object Repair Procedures Table 155: Test #625 Receive FIFO Error Counter Test Error Test Description / Recommendation Code...
  • Page 505 ASAI-PT Clear Error Counters Test (#270) There are various error counters associated with each ASAI-PT. This test clears those...
  • Page 506Communication Manager Maintenance-Object Repair Procedures ASAI-RES (TN800 reserve slot) Error log entries and tests also apply to E-DIG-RES. S8700 |...
  • Page 507 ATM-BCH (ATM B-Channel Trunk) ATM-BCH (ATM B-Channel Trunk) S8700 | 8710 / S8500 MO Name in Alarm Initial Command...
  • Page 508Communication Manager Maintenance-Object Repair Procedures B-Channel Service States The ISDN specification defines two service state categories for B channels as...
  • Page 509 ATM-BCH (ATM B-Channel Trunk) B-Channel Alarms The Maintenance/Far-End and Out-Of-Service/Far-End states generate warning alarms displayed with status trunk grp#/mem#....
  • Page 510Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 159: ATM-BCH Error Log entries Error...
  • Page 511 ATM-BCH (ATM B-Channel Trunk) ● Outgoing call renegotiated by the far end to another B channel in the absence...
  • Page 512Communication Manager Maintenance-Object Repair Procedures i. Error Type 3073: Service State Audit attempt failed. See Service State Audit Test (#256)...
  • Page 513 ATM-BCH (ATM B-Channel Trunk) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. When you...
  • Page 514Communication Manager Maintenance-Object Repair Procedures Table 161: Test #255 Signaling Link State Audit Test (continued) Error Test Description / Recommendation...
  • Page 515 ATM-BCH (ATM B-Channel Trunk) Table 162: Test #256 Service State Audit Test Error Test Description / Recommendation Code Result...
  • Page 516Communication Manager Maintenance-Object Repair Procedures Call State Audit Test (#257) This test audits the internal call state by asking the...
  • Page 517 ATM-BCH (ATM B-Channel Trunk) ISDN Test Call Test (#258) This nondestructive test performs a far-end loop-around test over an...
  • Page 518Communication Manager Maintenance-Object Repair Procedures Table 164: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 519 ATM-BCH (ATM B-Channel Trunk) Table 164: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 520Communication Manager Maintenance-Object Repair Procedures Table 164: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 521 ATM-BCH (ATM B-Channel Trunk) Table 164: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 522Communication Manager Maintenance-Object Repair Procedures ATM-DCH (ATM D-Channel Port) S8700 | 8710 / S8500 MO Name in Alarm Initial Command...
  • Page 523 ATM-DCH (ATM D-Channel Port) Hardware Error Log Entries and Test to Clear Values Table 165: ATM D-channel Error Log...
  • Page 524Communication Manager Maintenance-Object Repair Procedures Signaling Link Board Check (#643) This nondestructive test checks the health of the ATM TN230X...
  • Page 525 ATM-EI (Expansion Interface Circuit Pack) ATM-EI (Expansion Interface Circuit Pack) S8700 MC MO Name in Alarm Log Alarm Initial...
  • Page 526Communication Manager Maintenance-Object Repair Procedures LEDs The ATM Interface circuit pack has three LEDs: ● Red indicates some alarm condition....
  • Page 527 ATM-EI (Expansion Interface Circuit Pack) ATM-EI-Related Commands The following commands can be helpful in resolving ATM-EI problems: add atm...
  • Page 528Communication Manager Maintenance-Object Repair Procedures Critical Reliability There are 2 ATM-EI circuit packs in each PN. 1. Enter status pnc...
  • Page 529 ATM-EI (Expansion Interface Circuit Pack) 3. Enter add atm pnc n (connection number), and administer the circuit pack location...
  • Page 530Communication Manager Maintenance-Object Repair Procedures B-side ATM-EI—Critical Reliability 1. Enter status pnc, and ensure that the A-PNC is active. If...
  • Page 531 ATM-EI (Expansion Interface Circuit Pack) Table 169: ATM-EI Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 532Communication Manager Maintenance-Object Repair Procedures Table 169: ATM-EI Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 533 ATM-EI (Expansion Interface Circuit Pack) f. Error Type 131: An ATM-EI circuit pack has been removed from the slot...
  • Page 534Communication Manager Maintenance-Object Repair Procedures ● Some other ATM-EI board is not receiving the cells properly. ● The intervening ATM...
  • Page 535 ATM-EI (Expansion Interface Circuit Pack) Table 170: ATM Error Types 1024 - 1151 (continued) Error Description General problem Type...
  • Page 536Communication Manager Maintenance-Object Repair Procedures Table 170: ATM Error Types 1024 - 1151 (continued) Error Description General problem Type 1113...
  • Page 537 ATM-EI (Expansion Interface Circuit Pack) Table 171: Error Type 1024-1151 Aux Data values (XXYYY) converted to slot number Slot...
  • Page 538Communication Manager Maintenance-Object Repair Procedures l. Error Type 1281: The loss of high-level signal indicating operational problems of equipment located...
  • Page 539 ATM-EI (Expansion Interface Circuit Pack) Table 172: Error type 1281 Aux Data and repair procedures (continued) Aux Alarm Repair...
  • Page 540Communication Manager Maintenance-Object Repair Procedures Table 172: Error type 1281 Aux Data and repair procedures (continued) Aux Alarm Repair procedure...
  • Page 541 ATM-EI (Expansion Interface Circuit Pack) o. Error Type 1793: LANHO transmit FIFO overflow error (the transmit FIFO RAM buffers...
  • Page 542Communication Manager Maintenance-Object Repair Procedures t. Error Type 3329: The on-board LANHO chip is insane, possibly due to a problem...
  • Page 543 ATM-EI (Expansion Interface Circuit Pack) 1. If the system has duplicated PNC: a. Test the ATM-EI (test board location...
  • Page 544Communication Manager Maintenance-Object Repair Procedures z. Aux Data 32767 for any error log entry indicates that an alarmed ATM-EI was...
  • Page 545 ATM-EI (Expansion Interface Circuit Pack) Expansion Interface 2-Way Transmission Test (#241) This test is nondestructive and applies to every...
  • Page 546Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Test Description / Recommendation Code...
  • Page 547 ATM-EI (Expansion Interface Circuit Pack) Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Test Description / Recommendation...
  • Page 548Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Test Description / Recommendation Code...
  • Page 549 ATM-EI (Expansion Interface Circuit Pack) Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Test Description / Recommendation...
  • Page 550Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Test Description / Recommendation Code...
  • Page 551 ATM-EI (Expansion Interface Circuit Pack) Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Test Description / Recommendation...
  • Page 552Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Test Description / Recommendation Code...
  • Page 553 ATM-EI (Expansion Interface Circuit Pack) Expansion Interface Lock Query Test (#304) This test is nondestructive and is used to...
  • Page 554Communication Manager Maintenance-Object Repair Procedures Table 175: Test #304 Expansion Interface Lock Query Test (#304) (continued) Error Test Description /...
  • Page 555 ATM-EI (Expansion Interface Circuit Pack) Table 176: Expansion Interface Control Channel Test #316 (continued) Error Test Description / Recommendation...
  • Page 556Communication Manager Maintenance-Object Repair Procedures The Packet Interface Looparound test checks the packet-bus interface circuitry on this board. The on-board...
  • Page 557 ATM-EI (Expansion Interface Circuit Pack) ATM Board Error Query Test (#1259) This test is nondestructive. The ATM circuit pack...
  • Page 558Communication Manager Maintenance-Object Repair Procedures Table 179: XX Error Codes, Test #1259 (ATM Board Error Query Test) XX Aux Data...
  • Page 559 ATM-EI (Expansion Interface Circuit Pack) Table 180: YY Error Codes, Test #1259 (ATM Board Error Query Test) YY Aux...
  • Page 560Communication Manager Maintenance-Object Repair Procedures ATM Board Framer Loop-Around Test (#1260) This test is destructive. Note: Note: This test can...
  • Page 561 ATM-EI (Expansion Interface Circuit Pack) Figure 28: ATM Board Framer Loop-Around Test (#1260) (non-EAA, Packet Path) ATM circuit TDM...
  • Page 562Communication Manager Maintenance-Object Repair Procedures Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Test Description / Recommendation Code...
  • Page 563 ATM-EI (Expansion Interface Circuit Pack) Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Test Description / Recommendation...
  • Page 564Communication Manager Maintenance-Object Repair Procedures Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Test Description / Recommendation Code...
  • Page 565 ATM-EI (Expansion Interface Circuit Pack) Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Test Description / Recommendation...
  • Page 566Communication Manager Maintenance-Object Repair Procedures Table 182: ATM Board Time Of Day Update (#1261) (continued) Error Test Description / Recommendation...
  • Page 567 ATM-EI (Expansion Interface Circuit Pack) Table 183: ATM Board Reset (#1256) (continued) Error Test Description / Recommendation Code Result...
  • Page 568Communication Manager Maintenance-Object Repair Procedures ATM Cross Talk Test (#1298) This test is nondestructive. The ATM board Cross Talk test...
  • Page 569 ATM-EI (Expansion Interface Circuit Pack) Table 184: ATM Crosstalk Test (#1298) (continued) Error Test Description / Recommendation Code Result...
  • Page 570Communication Manager Maintenance-Object Repair Procedures ATM Board DSP Test (#1293) This test is nondestructive and is designed to test the...
  • Page 571 ATM-EI (Expansion Interface Circuit Pack) Table 185: ATM Board DSP Test (#1293) (continued) Error Test Description / Recommendation Code...
  • Page 572Communication Manager Maintenance-Object Repair Procedures Table 185: ATM Board DSP Test (#1293) (continued) Error Test Description / Recommendation Code Result...
  • Page 573 ATM-INTF (TN2305/6) ATM-INTF (TN2305/6) S8700 MC MO Name in Alarm Log Alarm Initial Command to Run Full Name of...
  • Page 574Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 23: The ATM expansion interface circuit pack is administered through a...
  • Page 575 ATM-INTF (TN2305/6) Table 188: Test #52: Control Channel Loop-Around (continued) Error Test Description / Recommendation Code Result FAIL The...
  • Page 576Communication Manager Maintenance-Object Repair Procedures ATM-NTWK (ATM Network Error) S8700 MC MO Name in Alarm Log Physical Name in Alarm...
  • Page 577 ATM-NTWK (ATM Network Error) If the ATM-NTWK MO receives more than 6 errors, the most recent are discarded. Table...
  • Page 578Communication Manager Maintenance-Object Repair Procedures Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Aux Cause Codes Description...
  • Page 579 ATM-NTWK (ATM Network Error) Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Aux Cause Codes Description...
  • Page 580Communication Manager Maintenance-Object Repair Procedures Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Aux Cause Codes Description...
  • Page 581 ATM-NTWK (ATM Network Error) Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Aux Cause Codes Description...
  • Page 582Communication Manager Maintenance-Object Repair Procedures Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Aux Cause Codes Description...
  • Page 583 ATM-NTWK (ATM Network Error) Notes: a. Aux Data values for Setup and Add Party (XX = port network, YYY...
  • Page 584Communication Manager Maintenance-Object Repair Procedures d. Error Type 769: ATM CLP (Cell Loss Priority) Bit Errors The ATM cell header...
  • Page 585 ATM-NTWK (ATM Network Error) Possible symptoms include audible artifacts in talk paths and failure of modems over voice lines....
  • Page 586Communication Manager Maintenance-Object Repair Procedures The “lost cells” error can help you diagnose cell underrun problems. When cell underruns are...
  • Page 587 ATM PNC-DUP (ATM PNC Duplication) ATM PNC-DUP (ATM PNC Duplication) S8700 MC MO Name in Alarm Log Alarm Initial...
  • Page 588Communication Manager Maintenance-Object Repair Procedures PNC-DUP Related Commands Table 191: PNC-DUP Commands on page 588 lists the PNC-DUP related commands...
  • Page 589 ATM PNC-DUP (ATM PNC Duplication) Enabling and Removing PNC Duplication To Enable PNC Duplication To enable PNC duplication, perform...
  • Page 590Communication Manager Maintenance-Object Repair Procedures Steady State LEDs The LEDs of PNC components in a stable duplicated system should appear...
  • Page 591 ATM PNC-DUP (ATM PNC Duplication) PNC State-of-Health Indexes The Inter-PN Index screen the state-of-health vector is used to track...
  • Page 592Communication Manager Maintenance-Object Repair Procedures Resolving Poor State of Health When both PNCs do not have an all-zero SOH (perfect...
  • Page 593 ATM PNC-DUP (ATM PNC Duplication) PNC Interchanges PNC spontaneous interchanges occur when PNC duplication software determines that the standby...
  • Page 594Communication Manager Maintenance-Object Repair Procedures Antithrashing and PNC Interchanges Following a spontaneous PNC interchange, subsequent PNC interchanges are prevented for...
  • Page 595 ATM PNC-DUP (ATM PNC Duplication) ● The global refresh from releasing the standby PNC has completed. ● The standby...
  • Page 596Communication Manager Maintenance-Object Repair Procedures TDM bus itself. If TDM bus maintenance tests find no problems with the bus, then...
  • Page 597 ATM PNC-DUP (ATM PNC Duplication) Table 194: Error Log Encode Field Decoding Field Variable Name Values Description c Alarm...
  • Page 598Communication Manager Maintenance-Object Repair Procedures ATM-SGRP (ATM Signaling Group) S8700 | 8710 / S8500 MO Name in Alarm Initial Command...
  • Page 599 ATM-SGRP (ATM Signaling Group) Error Log Entries and Test to Clear Values Table 196: ATM-SGRP Signaling Group Error Log...
  • Page 600Communication Manager Maintenance-Object Repair Procedures c. Error Type 18: the ATM circuit pack has been busied out (either busyout atm...
  • Page 601 ATM-SGRP (ATM Signaling Group) h. Error Type 2305: The Remote Layer 3 Query test (#637) failed. A specific message...
  • Page 602Communication Manager Maintenance-Object Repair Procedures Table 197: Descriptions and repair recommendations (Error Types 3840-3928) (continued) Error Description Recommendation Code 3846...
  • Page 603 ATM-SGRP (ATM Signaling Group) Table 197: Descriptions and repair recommendations (Error Types 3840-3928) (continued) Error Description Recommendation Code 3890...
  • Page 604Communication Manager Maintenance-Object Repair Procedures Table 197: Descriptions and repair recommendations (Error Types 3840-3928) (continued) Error Description Recommendation Code 3894...
  • Page 605 ATM-SGRP (ATM Signaling Group) Table 197: Descriptions and repair recommendations (Error Types 3840-3928) (continued) Error Description Recommendation Code 3928...
  • Page 606Communication Manager Maintenance-Object Repair Procedures Primary Signaling Link Hardware Check (#636) The ATM-SGRP Signaling Group D-channel port depends on the...
  • Page 607 ATM-SGRP (ATM Signaling Group) Table 200: Test #647 Layer 2 Status Query Test Error Test Description / Recommendation Code...
  • Page 608Communication Manager Maintenance-Object Repair Procedures Remote Layer 3 Query (#1291) This test queries the far-end switch or terminal adapter to...
  • Page 609 ATM-SGRP (ATM Signaling Group) Table 201: Test #1291 Remote Layer 3 Query (continued) Error Test Description / Recommendation Code...
  • Page 610Communication Manager Maintenance-Object Repair Procedures ATM-SYNC (ATM Synchronization) S8700 MC MO Name in Alarm Initial Command to Run Full Name...
  • Page 611 ATM-SYNC (ATM Synchronization) Stratum 4 Synchronization Systems may have primary and secondary synchronization references (DS1/UDS1 interface circuit packs or...
  • Page 612Communication Manager Maintenance-Object Repair Procedures Figure 32: Stratum-4 Synchronization with Unduplicated ATM PNC External T1/E1 primary Clock External T1/E1 secondary...
  • Page 613 ATM-SYNC (ATM Synchronization) ATM-SYNC Commands Use the commands in Table 202 to help troubleshoot ATM-SYNC problems: Table 202: ATM-SYNC...
  • Page 614Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: Run the short test sequence first. If every test passes,...
  • Page 615 ATM-SYNC (ATM Synchronization) 2. Test the active Tone-Clock circuit in the master PN with test tone-clock location long. Check...
  • Page 616Communication Manager Maintenance-Object Repair Procedures Test Synchronization Test (#417) This test updates all the Synchronization Maintenance component circuit packs with...
  • Page 617 ATM-TRK (Circuit Emulation Service Circuit Pack) ATM-TRK (Circuit Emulation Service Circuit Pack) S8700 | 8710 / S8500 MO Name...
  • Page 618Communication Manager Maintenance-Object Repair Procedures Note: Note: TN230x circuit packs are not interchangeable. ATM Circuit Emulation Service Under ATM Circuit...
  • Page 619 ATM-TRK (Circuit Emulation Service Circuit Pack) Table 206: ATM-TRK LED interpretation (continued) LEDs Condition LED status Amber One or...
  • Page 620Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 208: ATM-TRK Error Log entries Error...
  • Page 621 ATM-TRK (Circuit Emulation Service Circuit Pack) Table 208: ATM-TRK Error Log entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 622Communication Manager Maintenance-Object Repair Procedures g. Error Type 769, 770: the ATM switch is requesting too many LAPD retransmissions (off-board...
  • Page 623 ATM-TRK (Circuit Emulation Service Circuit Pack) h. Error Type 771: the ATM switch is sending cells with unknown Virtual...
  • Page 624Communication Manager Maintenance-Object Repair Procedures Table 209: Error type 1281 Aux Data and repair procedures (continued) Aux Alarm Repair procedure...
  • Page 625 ATM-TRK (Circuit Emulation Service Circuit Pack) Table 209: Error type 1281 Aux Data and repair procedures (continued) Aux Alarm...
  • Page 626Communication Manager Maintenance-Object Repair Procedures j. Error Type 1537: LANHO bus timeout. The circuit pack is transmitting too many bytes...
  • Page 627 ATM-TRK (Circuit Emulation Service Circuit Pack) 2. Run test board location against the ATM-TRK circuit pack. If Then Test...
  • Page 628Communication Manager Maintenance-Object Repair Procedures 2. Follow the repair procedures suggested for Test #1293. Error Description Type 2818 One or...
  • Page 629 ATM-TRK (Circuit Emulation Service Circuit Pack) r. Error Type 3585: Major board alarm; failure of critical components involved in...
  • Page 630Communication Manager Maintenance-Object Repair Procedures v. Error Type 3999: circuit pack sent a large number of control channel messages to...
  • Page 631 ATM-TRK (Circuit Emulation Service Circuit Pack) Connection Audit Test (#50) Nondestructive (in a sane switch environment). The Connection Audit...
  • Page 632Communication Manager Maintenance-Object Repair Procedures Table 211: Test #50 Connection Audit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 633 ATM-TRK (Circuit Emulation Service Circuit Pack) The test passes if the port circuit pack responds. The test aborts if...
  • Page 634Communication Manager Maintenance-Object Repair Procedures Packet Interface Loop Around Test (#598) This nondestructive test checks the ATM-TRK circuit pack’s packet-bus...
  • Page 635 ATM-TRK (Circuit Emulation Service Circuit Pack) The test aborts if the ATM-TRK circuit pack is supplying synchronization. Table 214:...
  • Page 636Communication Manager Maintenance-Object Repair Procedures Table 214: ATM Board Reset (#1256) (continued) Error Test Description / Recommendation Code Result 1...
  • Page 637 ATM-TRK (Circuit Emulation Service Circuit Pack) ATM Board Error Query Test (#1259) This nondestructive ATM Error Query test retrieves...
  • Page 638Communication Manager Maintenance-Object Repair Procedures Aux Data XX Table 216: Aux Data XXfor ATM Board Error Query Test (#1259) If...
  • Page 639 ATM-TRK (Circuit Emulation Service Circuit Pack) Table 217: Aux Data YY for ATM Board Error Query Test (#1259) (continued)...
  • Page 640Communication Manager Maintenance-Object Repair Procedures ATM Board Framer Loop-Around Test (#1260) This test is destructive. This test verifies the board's...
  • Page 641 ATM-TRK (Circuit Emulation Service Circuit Pack) Table 218: ATM Board Framer Loop-Around Test (#1260) (continued) Error Test Description /...
  • Page 642Communication Manager Maintenance-Object Repair Procedures Table 218: ATM Board Framer Loop-Around Test (#1260) (continued) Error Test Description / Recommendation Code...
  • Page 643 ATM-TRK (Circuit Emulation Service Circuit Pack) Table 218: ATM Board Framer Loop-Around Test (#1260) (continued) Error Test Description /...
  • Page 644Communication Manager Maintenance-Object Repair Procedures ATM Board Time Of Day Update (#1261) The nondestructive ATM-TOD-UPD test updates the system time...
  • Page 645 ATM-TRK (Circuit Emulation Service Circuit Pack) ATM Board DSP Test (#1293) This test is nondestructive. There are three kinds...
  • Page 646Communication Manager Maintenance-Object Repair Procedures Table 220: ATM Board DSP Test (#1293) (continued) Error Test Description / Recommendation Code Result...
  • Page 647 ATM-TRK (Circuit Emulation Service Circuit Pack) Table 220: ATM Board DSP Test (#1293) (continued) Error Test Description / Recommendation...
  • Page 648Communication Manager Maintenance-Object Repair Procedures Table 221: ATM Crosstalk Test (#1298) (continued) Error Test Description / Recommendation Code Result 1003...
  • Page 649 ATM-WSP (ATM WAN Spare Processor) ATM-WSP (ATM WAN Spare Processor) S8700 MC MO Name in Alarm Initial Command to...
  • Page 650Communication Manager Maintenance-Object Repair Procedures Operations of the ATM WAN Spare Processors The WSP has the following operational features: ●...
  • Page 651 ATM-WSP (ATM WAN Spare Processor) Error Log Entries and Test to Clear Values Table 222: ATM-WSP Error Log Entries...
  • Page 652Communication Manager Maintenance-Object Repair Procedures Examples: ● Aux Data 15: the B-PNC link to WSP 5 is down. ● Aux...
  • Page 653 ATM-WSP (ATM WAN Spare Processor) System Technician-Demanded Tests: Descriptions and Error Codes There are no system technician-demanded tests associated...
  • Page 654Communication Manager Maintenance-Object Repair Procedures ATT-ADJ (AvayaAdjunct) S8700 | 8710 / S8500 See BRI-SET, Various Adjuncts on page 708. 654...
  • Page 655 ATTE-AJ (Ethernet Avaya Adjunct) ATTE-AJ (Ethernet Avaya Adjunct) S8700 | 8710 / S8500 See BRI-SET, Various Adjuncts on page...
  • Page 656Communication Manager Maintenance-Object Repair Procedures AUDIX-BD (AUDIX Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 657 AUDIX-PT (AUDIX Port) AUDIX-PT (AUDIX Port) S8700 | 8710 / S8500 MO Name in Alarm Initial Command to Run...
  • Page 658Communication Manager Maintenance-Object Repair Procedures AUX-BD (Auxiliary Trunk Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 659 AUX-TRK (Auxiliary Trunk) AUX-TRK (Auxiliary Trunk) S8700 | 8710 / S8500 MO Name in Alarm Initial Command to Run...
  • Page 660Communication Manager Maintenance-Object Repair Procedures The Loudspeaker Paging feature provides voice and/or code calling chime paging. If multiple paging zones...
  • Page 661 AUX-TRK (Auxiliary Trunk) Table 223: Auxiliary Trunk Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 662Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 663 AUX-TRK (Auxiliary Trunk) Table 224: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result 1001...
  • Page 664Communication Manager Maintenance-Object Repair Procedures Table 224: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 665 AUX-TRK (Auxiliary Trunk) Table 225: Test #33 Looparound and Conference (continued) Error Test Description / Recommendation Code Result 1004...
  • Page 666Communication Manager Maintenance-Object Repair Procedures Table 225: Test #33 Looparound and Conference (continued) Error Test Description / Recommendation Code Result...
  • Page 667 AUX-TRK (Auxiliary Trunk) Table 225: Test #33 Looparound and Conference (continued) Error Test Description / Recommendation Code Result 133...
  • Page 668Communication Manager Maintenance-Object Repair Procedures Audit Update Test (#36) This test sends updates of the auxiliary trunk port translation for...
  • Page 669 AUX-TRK (Auxiliary Trunk) Diagnostic Test—Auxiliary Trunk Test (#114) The system software sends a message to the on-board microprocessor to...
  • Page 670Communication Manager Maintenance-Object Repair Procedures AXA12-BD (AUDIX Circuit Packs) Error log entries and tests also apply to ADX8D-BD and AXD12-BD....
  • Page 671 AXA12-BD (AUDIX Circuit Packs) ADX12-BD The ADX12-BD MO represents a TN568 EMBEDDED AUDIX circuit pack operating in 12-port digital...
  • Page 672Communication Manager Maintenance-Object Repair Procedures ADX8D-BD (Audix Circuit Packs) S8700 MC See AXA12-BD (AUDIX Circuit Packs) on page 670. 672...
  • Page 673 AXD12-BD (Audix Circuit Packs) AXD12-BD (Audix Circuit Packs) S8700 MC See AXA12-BD (AUDIX Circuit Packs) on page 670. Issue...
  • Page 674Communication Manager Maintenance-Object Repair Procedures AXA12-RS (AUDIX Reserve Slots) Error log entries and tests also apply to ADX8D-RD and AXD12-RS....
  • Page 675 ADX8D-RS (AUDIX Reserve Slots) ADX8D-RS (AUDIX Reserve Slots) S8700 MC See AXA12-RS (AUDIX Reserve Slots) on page 674. Issue...
  • Page 676Communication Manager Maintenance-Object Repair Procedures AXD12-RS (AUDIX Reserve Slots) S8700 MC See AXA12-RS (AUDIX Reserve Slots) on page 674. 676...
  • Page 677 BRI-BD (ISDN-BRI Line Circuit Pack) BRI-BD (ISDN-BRI Line Circuit Pack) Error log entries and tests also apply to LGATE-BD....
  • Page 678Communication Manager Maintenance-Object Repair Procedures LEDS The ISDN-BRI Line circuit pack performs extensive initialization tests and lights both the red...
  • Page 679 BRI-BD (ISDN-BRI Line Circuit Pack) Table 228: BRI-BD Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 680Communication Manager Maintenance-Object Repair Procedures g. Error Type 769: reported by the circuit pack when it detects a program logic...
  • Page 681 BRI-BD (ISDN-BRI Line Circuit Pack) l. Error Type 3330: A critical failure has been detected in the packet-bus interface...
  • Page 682Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 683 BRI-BD (ISDN-BRI Line Circuit Pack) These errors may indicate a circuit-pack problem, packet-bus problem, or a problem with another...
  • Page 684Communication Manager Maintenance-Object Repair Procedures BRI-DAT (ISDN-BRI Data Module) S8700 | 8710 / S8500 MO Name in Alarm Initial Command...
  • Page 685 BRI-PORT (ISDN-BRI Port) BRI-PORT (ISDN-BRI Port) Error log entries and tests also apply to ABRI-POR, ATT-PORT, LGATE-PT, and ATTE-PT....
  • Page 686Communication Manager Maintenance-Object Repair Procedures The TN2208 LGATE MFB provides Communication Manager with the interface to Adjunct-Switch Application Interface (ASAI)...
  • Page 687 BRI-PORT (ISDN-BRI Port) and for more information about its endpoints, see: ● ASAI-ADJ (ASAI Adjunct) on page 481 ●...
  • Page 688Communication Manager Maintenance-Object Repair Procedures Table 230: ISDN-BRI Port Error Log Entries (continued) Error Aux Associated Alarm Alarm On/Off Test...
  • Page 689 BRI-PORT (ISDN-BRI Port) c. Error Type 130: the circuit pack has been removed or has been insane for more...
  • Page 690Communication Manager Maintenance-Object Repair Procedures This error is most likely due to a problem with the wiring to the set...
  • Page 691 BRI-PORT (ISDN-BRI Port) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing error...
  • Page 692Communication Manager Maintenance-Object Repair Procedures This test is not executed for ABRI-PORT/ATT-PORT/LGATE-PT/ATTE-PT because the B channels associated with the port...
  • Page 693 BRI-PORT (ISDN-BRI Port) Table 231: Test #617 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result PASS...
  • Page 694Communication Manager Maintenance-Object Repair Procedures Table 232: Test #618 BRI Port Local LAN Loop Around Error Test Description / Recommendation...
  • Page 695 BRI-PORT (ISDN-BRI Port) Table 232: Test #618 BRI Port Local LAN Loop Around (continued) Error Test Description / Recommendation...
  • Page 696Communication Manager Maintenance-Object Repair Procedures The dotted lines in Figure 35: Path of the BRI Port Local TDM Loop Around...
  • Page 697 BRI-PORT (ISDN-BRI Port) Table 233: Test #619 BRI Port Local TDM Loop Around Error Test Description / Recommendation Code...
  • Page 698Communication Manager Maintenance-Object Repair Procedures Table 233: Test #619 BRI Port Local TDM Loop Around (continued) Error Test Description /...
  • Page 699 BRI-PORT (ISDN-BRI Port) Electronic Power Feed Restoral Test (#620) This test attempts to restore the Electronic Power Feed (EPF)...
  • Page 700Communication Manager Maintenance-Object Repair Procedures The Activated state is the correct state for an ISDN-BRI port. In this state the...
  • Page 701 BRI-PORT (ISDN-BRI Port) Table 235: Test #621 Level 1 Status Inquiry (continued) Error Test Description / Recommendation Code Result...
  • Page 702Communication Manager Maintenance-Object Repair Procedures Table 235: Test #621 Level 1 Status Inquiry (continued) Error Test Description / Recommendation Code...
  • Page 703 BRI-PORT (ISDN-BRI Port) Table 235: Test #621 Level 1 Status Inquiry (continued) Error Test Description / Recommendation Code Result...
  • Page 704Communication Manager Maintenance-Object Repair Procedures Table 236: Test #622 Electronic Power Feed Inquiry (continued) Error Test Description / Recommendation Code...
  • Page 705 BRI-PORT (ISDN-BRI Port) Table 237: Test #624 Layer 1 Transmission Error Counter Test Error Test Description / Recommendation Code...
  • Page 706Communication Manager Maintenance-Object Repair Procedures Receive FIFO Overflow Error Counter Test (#625) This test reads and clears the BRI port’s...
  • Page 707 BRI-PORT (ISDN-BRI Port) Clear Error Counters Test (#270) This test is not an actual test in the strict sense...
  • Page 708Communication Manager Maintenance-Object Repair Procedures BRI-SET, Various Adjuncts Error log entries and tests also apply to ATT-ADJ, ATTE-AJ, ASAI-ADJ, BRI-DAT,...
  • Page 709 BRI-SET, Various Adjuncts The TN2208 ESAI MFB provides the system with an Ethernet interface to Adjunct-Switch Application Interface (ASAI)...
  • Page 710Communication Manager Maintenance-Object Repair Procedures Figure 36: ISDN-BRI Set Interactions VOICE BRI Line or DATA Circuit Pack SET D-Channel P...
  • Page 711 BRI-SET, Various Adjuncts Table 240: BRI-SET/ASAI-ADJ Error Log Entries (continued) Error Aux Associated Alarm Alarm On/ Off Test to...
  • Page 712Communication Manager Maintenance-Object Repair Procedures b. Error Type 2: violations of the ISDN-BRI signaling protocol; timers associated with certain layer-3...
  • Page 713 BRI-SET, Various Adjuncts When this error occurs for an ASAI or Avaya adjunct, the Aux Data field indicates the...
  • Page 714Communication Manager Maintenance-Object Repair Procedures h. Error Type 2561: the ASAI-ADJ or ATT-ADJ or LGATE-AJ or ATTE-AJ message is not...
  • Page 715 BRI-SET, Various Adjuncts Table 241: ASAI CAUSE VALUES; (BRI-SET/ASAI-ADJ Error Log Entries Notes) Error Test Result Description / Recommendation...
  • Page 716Communication Manager Maintenance-Object Repair Procedures Table 241: ASAI CAUSE VALUES; (BRI-SET/ASAI-ADJ Error Log Entries Notes) Error Test Result Description /...
  • Page 717 BRI-SET, Various Adjuncts Table 242: ISDN-BRI CAUSE VALUES; (BRI-SET/ASAI-ADJ Error Log Notes) (continued) Error Test Description / Recommendation Code...
  • Page 718Communication Manager Maintenance-Object Repair Procedures Table 242: ISDN-BRI CAUSE VALUES; (BRI-SET/ASAI-ADJ Error Log Notes) (continued) Error Test Description / Recommendation...
  • Page 719 BRI-SET, Various Adjuncts Order of Investigation Short Test Long Test D/ND1 Sequence Sequence BRI Remote Loop Back (#627) X(a)...
  • Page 720Communication Manager Maintenance-Object Repair Procedures Table 243: Test #626 Signaling Link Status Test Error Test Description / Recommendation Code Result...
  • Page 721 BRI-SET, Various Adjuncts Table 243: Test #626 Signaling Link Status Test (continued) Error Test Description / Recommendation Code Result...
  • Page 722Communication Manager Maintenance-Object Repair Procedures This test is not executed for ASAI adjuncts because adjuncts do not support MIMs upon...
  • Page 723 BRI-SET, Various Adjuncts Table 244: Test #627 BRI Remote Loop Back (continued) Error Test Description / Recommendation Code Result...
  • Page 724Communication Manager Maintenance-Object Repair Procedures Table 244: Test #627 BRI Remote Loop Back (continued) Error Test Description / Recommendation Code...
  • Page 725 BRI-SET, Various Adjuncts BRI XID Test (#628) This test checks the D-channel connection between the server and an endpoint...
  • Page 726Communication Manager Maintenance-Object Repair Procedures Table 245: Test #628 BRI XID (continued) Error Test Description / Recommendation Code Result 1141...
  • Page 727 BRI-SET, Various Adjuncts Table 245: Test #628 BRI XID (continued) Error Test Description / Recommendation Code Result 2000 FAIL...
  • Page 728Communication Manager Maintenance-Object Repair Procedures Table 246: Test #629 BRI Layer 3 Query (continued) Error Test Description / Recommendation Code...
  • Page 729 BRI-SET, Various Adjuncts Table 246: Test #629 BRI Layer 3 Query (continued) Error Test Description / Recommendation Code Result...
  • Page 730Communication Manager Maintenance-Object Repair Procedures Table 246: Test #629 BRI Layer 3 Query (continued) Error Test Description / Recommendation Code...
  • Page 731 BRI-SET, Various Adjuncts BRI Set Audits Test (#630) This is a series of two tests that are classified as...
  • Page 732Communication Manager Maintenance-Object Repair Procedures Table 247: Test #630 BRI Set Audits (continued) Error Test Description / Recommendation Code Result...
  • Page 733 BRI-SET, Various Adjuncts SPID Facility Test This test is used to verify the wiring and operation of the signaling...
  • Page 734Communication Manager Maintenance-Object Repair Procedures Table 248: SPID Facility Test (continued) Test Description / Recommendation Result PASS Display matches administered...
  • Page 735 BRI-SET, Various Adjuncts Table 249: Service SPID Display (continued) Restricted Service starting 8 14 25 31 display column Bound...
  • Page 736Communication Manager Maintenance-Object Repair Procedures BRI-DAT S8700 | 8710 / S8500 See BRI-SET, Various Adjuncts on page 708 736 Maintenance...
  • Page 737 CAB-CALM (Customer alarm) CAB-CALM (Customer alarm) G650 MO name in alarm Alarm Initial SAT command to run Full name...
  • Page 738Communication Manager Maintenance-Object Repair Procedures Table 250: Test 115 Customer provided alarming device Error Test Description / Recommendations Code Result...
  • Page 739 CAB-EXFR (emergency transfer) CAB-EXFR (emergency transfer) G650 MOs name in Alarm Initial SAT command to run Full name of...
  • Page 740Communication Manager Maintenance-Object Repair Procedures Error log entries and test-to-clear values Table 251: CAB-EXFR Error Log Entries Error Aux Associated...
  • Page 741 CAB-EXFR (emergency transfer) Emergency Transfer Query test (#1532) There is only one test associated with the MO CAB-EXFR. The...
  • Page 742Communication Manager Maintenance-Object Repair Procedures Table 252: Test 1532 Emergency transfer query (continued) Error Test Description and recommendation code result...
  • Page 743 CAB-EXFR (emergency transfer) Table 252: Test 1532 Emergency transfer query (continued) Error Test Description and recommendation code result PASS...
  • Page 744Communication Manager Maintenance-Object Repair Procedures CAB-MTCE (Media Gateway Maintenance) G650 MO name in Alarm Initial SAT command to run Full...
  • Page 745 CAB-MTCE (Media Gateway Maintenance) When a TN2312BP IPSI is inserted in a G650, Communication Manager sends the following messages...
  • Page 746Communication Manager Maintenance-Object Repair Procedures d. Error Type 769—This error indicates that a message with a valid op-code was received...
  • Page 747 CAB-MTCE (Media Gateway Maintenance) Table 254: Test #1545 Reset test (continued) Error Test Description and recommendation code result 1982...
  • Page 748Communication Manager Maintenance-Object Repair Procedures Correct Board test (#1546) The TN2312BP IPSI board is required for the environmental functions to...
  • Page 749 CAB-PFL (Power Fan Lead) CAB-PFL (Power Fan Lead) G650 MOs name (in Alarm Initial SAT command to run Full...
  • Page 750Communication Manager Maintenance-Object Repair Procedures System technician-demanded tests: Descriptions and error codes S8700 | 8710 Order of Investigation Short test...
  • Page 751 CAB-PFL (Power Fan Lead) Table 258: Test 1533 Power/Fan lead query (continued) Error Test Description and recommendation code result...
  • Page 752Communication Manager Maintenance-Object Repair Procedures Table 258: Test 1533 Power/Fan lead query (continued) Error Test Description and recommendation code result...
  • Page 753 CAB-TEMP (Cabinet Temperature) CAB-TEMP (Cabinet Temperature) G650 MO name (in Alarm Initial SAT command to Full name of MO...
  • Page 754Communication Manager Maintenance-Object Repair Procedures Table 259: CAB-TEMP Error Log Entries Error Aux Associated test Alarm On/Off Test-to-clear value Type...
  • Page 755 CAB-TEMP (Cabinet Temperature) Table 260: Test #1537 Power Supply Temperature Error Test Description and recommendation code result 1000 ABRT...
  • Page 756Communication Manager Maintenance-Object Repair Procedures Table 260: Test #1537 Power Supply Temperature (continued) Error Test Description and recommendation code result...
  • Page 757 CAB-TEMP (Cabinet Temperature) Power supply fan test (#1538) The power supply fan test verifies that the fan alarm lead...
  • Page 758Communication Manager Maintenance-Object Repair Procedures CABINET (Cabinet Sensors) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Initial...
  • Page 759 CABINET (Cabinet Sensors) Variable-Speed Fans A variable-speed fan is identified by the following features: ● A fan and air...
  • Page 760Communication Manager Maintenance-Object Repair Procedures CMC1 Table 263: CMC1: Cabinet sensors error log entries Error Aux Associated Test Alarm On/Off...
  • Page 761 CABINET (Cabinet Sensors) Note: Note: An out-of-tolerance voltage condition may be caused by transient conditions (e.g. board insertion or...
  • Page 762Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes S8700 | 8710 / S8500 Investigate tests in...
  • Page 763 CABINET (Cabinet Sensors) CMC1 Order of Investigation Short Test Long Test D/ND1 Sequence Sequence Cabinet Test (#122) X X...
  • Page 764Communication Manager Maintenance-Object Repair Procedures Table 264: Test #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code...
  • Page 765 CABINET (Cabinet Sensors) Table 264: Test #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 766Communication Manager Maintenance-Object Repair Procedures Table 264: Test #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code...
  • Page 767 CABINET (Cabinet Sensors) Table 264: Test #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 768Communication Manager Maintenance-Object Repair Procedures Table 264: Test #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code...
  • Page 769 CABINET (Cabinet Sensors) Table 264: Test #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 770Communication Manager Maintenance-Object Repair Procedures CARR-POW (Carrier Power Supply) S8700 MC MO Name in Alarm Initial Command to Run Full...
  • Page 771 CARR-POW (Carrier Power Supply) Cycling Power Supplies When a port carrier power supply problem is reported by hardware, the...
  • Page 772Communication Manager Maintenance-Object Repair Procedures AC-Powered Cabinets AC Power-Distribution Unit and Battery Charger (J58890CE-2) Figure 37: AC Power-Distribution Unit (J58890CE-2):...
  • Page 773 CARR-POW (Carrier Power Supply) Figure 38: Battery Charger (Optional Part of J58890CE-2): Front Battery Charger Batteries battchar RBP 031996...
  • Page 774Communication Manager Maintenance-Object Repair Procedures Figure 39: AC Power Distribution in Multicarrier Cabinets "C" Position Carrier "B" Position Carrier "A"...
  • Page 775 CARR-POW (Carrier Power Supply) J58890CH-1 In AC-powered cabinets, the power-distribution unit (J58890CH-1), distributes 170 to 264 VAC from a...
  • Page 776Communication Manager Maintenance-Object Repair Procedures Figure 41: Power-Distribution Unit (J58890CH-1) Power Backup The small battery is at the center rear...
  • Page 777 CARR-POW (Carrier Power Supply) Figure 42: Small Battery Assembly Fuse Battery Connector 0064_0 RBP 071596 Issue 1 June 2005...
  • Page 778Communication Manager Maintenance-Object Repair Procedures DC-Powered Cabinets DC Power-Distribution Unit (J58890CF-2) Figure 43: DC Power-Distribution Unit (J58890CF-2): Front on page...
  • Page 779 CARR-POW (Carrier Power Supply) Figure 44: Typical Multicarrier Cabinet with 649A Power Units The table below shows what carriers...
  • Page 780Communication Manager Maintenance-Object Repair Procedures The table below shows what carriers are protected by each circuit breaker on the J58890CH-1....
  • Page 781 CARR-POW (Carrier Power Supply) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 782Communication Manager Maintenance-Object Repair Procedures OLS Recycle Test (#126) This test is destructive. This test removes power from the specified...
  • Page 783 CARR-POW (Carrier Power Supply) Table 267: Test #126 OLS Recycle Test (continued) Error Test Description / Recommendation Code Result...
  • Page 784Communication Manager Maintenance-Object Repair Procedures Table 268: Test #127 OLS Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 785 CARR-POW (Carrier Power Supply) Table 268: Test #127 OLS Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 786Communication Manager Maintenance-Object Repair Procedures Table 268: Test #127 OLS Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 787 CARR-POW (Carrier Power Supply) Table 268: Test #127 OLS Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 788Communication Manager Maintenance-Object Repair Procedures CDR-LNK (Call Detail Recording Link) MO Name in Alarm Initial Command to Run Full Name...
  • Page 789 CLAN-BD (Control LAN Circuit Pack) CLAN-BD (Control LAN Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 790Communication Manager Maintenance-Object Repair Procedures Socket counts will include H.245 and H.248 endpoints but the load-balancing algorithm will not be...
  • Page 791 CLAN-BD (Control LAN Circuit Pack) C-LAN congestion controls The switch activates congestion controls on a C-LAN when it detects...
  • Page 792Communication Manager Maintenance-Object Repair Procedures Table 269: CLAN-BD Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 793 CLAN-BD (Control LAN Circuit Pack) Table 269: CLAN-BD Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 794Communication Manager Maintenance-Object Repair Procedures g. Error Type 1293-1297: Critical hardware or firmware error. If the switch detects: Then the...
  • Page 795 CLAN-BD (Control LAN Circuit Pack) 3. Reset circuit pack with the busyout board location, reset board location, and release...
  • Page 796Communication Manager Maintenance-Object Repair Procedures Note: Note: 2561 - 2668 is a range of reserved numbers for future applications. 2570...
  • Page 797 CLAN-BD (Control LAN Circuit Pack) s. Error Type 3586 and 3999: Switch removed hyperactive circuit pack that reported threshold...
  • Page 798Communication Manager Maintenance-Object Repair Procedures u. Error Type 3841-3843: errors do not affect service. Below, Error Types correspond to descriptions....
  • Page 799 CLAN-BD (Control LAN Circuit Pack) System Technician-Demanded Tests: Descriptions and Error Codes Investigate errors in the order they appear...
  • Page 800Communication Manager Maintenance-Object Repair Procedures Control Channel Loop-Around Test (#52) This nondestructive test fails if the circuit pack does not...
  • Page 801 CLAN-BD (Control LAN Circuit Pack) Circuit Pack Restart Test (#252) This test is destructive. Execute this test (not part...
  • Page 802Communication Manager Maintenance-Object Repair Procedures PPE/LANBIC Receive Parity Error Counter Test (#595) This test is nondestructive. When the C-LAN circuit...
  • Page 803 CLAN-BD (Control LAN Circuit Pack) Receive FIFO Overflow Error Counter Test (#596) This test is nondestructive. When the C-LAN...
  • Page 804Communication Manager Maintenance-Object Repair Procedures Invalid LAPD Frame Error Counter Test (#597) This test is nondestructive. A C-LAN detects an...
  • Page 805 CLAN-BD (Control LAN Circuit Pack) Table 274: Test #597 Invalid LAPD Frame Error Counter Test (continued) Error Test Description...
  • Page 806Communication Manager Maintenance-Object Repair Procedures Table 275: Test #598 Packet Interface Test (continued) Error Test Description / Recommendation Code Result...
  • Page 807 CLAN-BD (Control LAN Circuit Pack) Table 276: Test #600 Congestion Query Test (continued) Error Test Description / Recommendation Code...
  • Page 808Communication Manager Maintenance-Object Repair Procedures Link Status Test (#601) This nondestructive test determines the state of the call-control signaling link...
  • Page 809 CLAN-BD (Control LAN Circuit Pack) Table 277: Test #601 Link Status Test (continued) Error Test Description / Recommendation Code...
  • Page 810Communication Manager Maintenance-Object Repair Procedures CLSFY-BD (Call Classifier Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 811 CLSFY-PT (Call Classifier Port) CLSFY-PT (Call Classifier Port) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 812Communication Manager Maintenance-Object Repair Procedures 1. Enter these commands in order: busyout board, reset board, release board. The board reset...
  • Page 813 CLSFY-PT (Call Classifier Port) Table 279: Test #42 Tone Detection Verification Test Error Test Description / Recommendation Code Result...
  • Page 814Communication Manager Maintenance-Object Repair Procedures Table 279: Test #42 Tone Detection Verification Test (continued) Error Test Description / Recommendation Code...
  • Page 815 CLSFY-PT (Call Classifier Port) Tone Detector Audit/Update Test (#43) This test performs a sanity audit on the CLSFY-PT (Call...
  • Page 816Communication Manager Maintenance-Object Repair Procedures CO-BD (Central Office Trunk Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 817 CO-DS1 (DS1 CO Trunk) CO-DS1 (DS1 CO Trunk) S8700 | 8710 / S8500 / S8300 MO Name in Alarm...
  • Page 818Communication Manager Maintenance-Object Repair Procedures S8300 / G700 The MM710 supports T1/E1, and delivers the same functionality as the TN464...
  • Page 819 CO-DS1 (DS1 CO Trunk) Table 281: DS1 CO Trunk Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 820Communication Manager Maintenance-Object Repair Procedures g. Error Type 513: The DS1 Interface circuit pack detects a hardware fault. Aux Data...
  • Page 821 CO-DS1 (DS1 CO Trunk) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order they are presented....
  • Page 822Communication Manager Maintenance-Object Repair Procedures Table 282: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 823 CO-DS1 (DS1 CO Trunk) Table 282: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 824Communication Manager Maintenance-Object Repair Procedures Table 282: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 825 CO-DS1 (DS1 CO Trunk) Table 283: Test #7 Conference Circuit Test Error Test Description / Recommendation Code Result ABRT...
  • Page 826Communication Manager Maintenance-Object Repair Procedures Table 283: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 827 CO-DS1 (DS1 CO Trunk) Table 283: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 828Communication Manager Maintenance-Object Repair Procedures Table 283: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 829 CO-DS1 (DS1 CO Trunk) Port Audit and Update Test (#36) This test sends port level translation data from switch...
  • Page 830Communication Manager Maintenance-Object Repair Procedures Table 284: Test #36 Port Audit and Update Test (continued) Error Test Description / Recommendation...
  • Page 831 CO-DS1 (DS1 CO Trunk) DS1 CO Dial Tone Seizure Test (#314) Note: Note: S8300 / G700: This test aborts...
  • Page 832Communication Manager Maintenance-Object Repair Procedures Table 285: Test #314 DS1 CO Dial Tone Seizure Test (continued) Error Test Description /...
  • Page 833 CO-DS1 (DS1 CO Trunk) Table 285: Test #314 DS1 CO Dial Tone Seizure Test (continued) Error Test Description /...
  • Page 834Communication Manager Maintenance-Object Repair Procedures Table 285: Test #314 DS1 CO Dial Tone Seizure Test (continued) Error Test Description /...
  • Page 835 CO-TRK (Analog CO Trunk) CO-TRK (Analog CO Trunk) S8700 | 8710 / S8500 / S8300 MO Name in Alarm...
  • Page 836Communication Manager Maintenance-Object Repair Procedures S8300 / G700 For systems supporting Media Modules: Analog CO trunks are 2-wire analog lines...
  • Page 837 CO-TRK (Analog CO Trunk) Ground Start Operation Idle state: Tip = open, Ring = CO Battery Outgoing Call: 1....
  • Page 838Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 286: CO Trunk Error Log Entries...
  • Page 839 CO-TRK (Analog CO Trunk) Table 286: CO Trunk Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 840Communication Manager Maintenance-Object Repair Procedures If error count associated with this error type is very high (i.e., 255) and if...
  • Page 841 CO-TRK (Analog CO Trunk) Table 287: CO Trunk Errors with No Tests (continued) Error Aux Error Description and Repair...
  • Page 842Communication Manager Maintenance-Object Repair Procedures Table 287: CO Trunk Errors with No Tests (continued) Error Aux Error Description and Repair...
  • Page 843 CO-TRK (Analog CO Trunk) Order of Investigation Short Test Long Test D/ND1 Sequence Sequence Audit Update test (#36) X...
  • Page 844Communication Manager Maintenance-Object Repair Procedures Table 288: Test #0 Dial Tone Test (continued) Error Test Description / Recommendation Code Result...
  • Page 845 CO-TRK (Analog CO Trunk) Table 288: Test #0 Dial Tone Test (continued) Error Test Description / Recommendation Code Result...
  • Page 846Communication Manager Maintenance-Object Repair Procedures Table 288: Test #0 Dial Tone Test (continued) Error Test Description / Recommendation Code Result...
  • Page 847 CO-TRK (Analog CO Trunk) Table 289: Test #3 CO Demand Diagnostic Test (continued) Error Test Description / Recommendation Code...
  • Page 848Communication Manager Maintenance-Object Repair Procedures Table 289: Test #3 CO Demand Diagnostic Test (continued) Error Test Description / Recommendation Code...
  • Page 849 CO-TRK (Analog CO Trunk) Table 289: Test #3 CO Demand Diagnostic Test (continued) Error Test Description / Recommendation Code...
  • Page 850Communication Manager Maintenance-Object Repair Procedures Table 290: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 851 CO-TRK (Analog CO Trunk) Table 290: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 852Communication Manager Maintenance-Object Repair Procedures Looparound and Conference Circuit Test (#33) Note: Note: S8300 / G700: This test aborts with...
  • Page 853 CO-TRK (Analog CO Trunk) Table 291: Test #33 Looparound and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 854Communication Manager Maintenance-Object Repair Procedures Table 291: Test #33 Looparound and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 855 CO-TRK (Analog CO Trunk) Table 291: Test #33 Looparound and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 856Communication Manager Maintenance-Object Repair Procedures Port Audit Update Test (#36) This test will send updates of the CO port translation...
  • Page 857 CO-TRK (Analog CO Trunk) Table 292: Test #36 Port Audit Update Test (continued) Error Test Description / Recommendation Code...
  • Page 858Communication Manager Maintenance-Object Repair Procedures Table 293: Test #844-848 Transmission Test Error Test Description / Recommendation Code Result 1000 ABRT...
  • Page 859 CO-TRK (Analog CO Trunk) Table 293: Test #844-848 Transmission Test (continued) Error Test Description / Recommendation Code Result 1905...
  • Page 860Communication Manager Maintenance-Object Repair Procedures Table 293: Test #844-848 Transmission Test (continued) Error Test Description / Recommendation Code Result 1922...
  • Page 861 CO-TRK (Analog CO Trunk) Table 293: Test #844-848 Transmission Test (continued) Error Test Description / Recommendation Code Result 1947...
  • Page 862Communication Manager Maintenance-Object Repair Procedures CONFIG (System Configuration) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Initial...
  • Page 863 CONFIG (System Configuration) d. Error Types 1001 - 1119: a port circuit pack in the system did not respond...
  • Page 864Communication Manager Maintenance-Object Repair Procedures If the Error Type is greater than 1000, subtract 1000 from the Error Type field...
  • Page 865 CONFIG (System Configuration) Table 295: Converting Error Types To Carrier Locations (continued) Error Type Carrier Location 22 E00 (d)...
  • Page 866Communication Manager Maintenance-Object Repair Procedures Table 295: Converting Error Types To Carrier Locations (continued) Error Type Carrier Location 49 D16...
  • Page 867 CONFIG (System Configuration) Table 295: Converting Error Types To Carrier Locations (continued) Error Type Carrier Location 76 B11 77...
  • Page 868Communication Manager Maintenance-Object Repair Procedures Table 295: Converting Error Types To Carrier Locations (continued) Error Type Carrier Location 103 C06...
  • Page 869 CUST-ALM (Customer-Provided Alarming Device) CUST-ALM (Customer-Provided Alarming Device) S8700 | 8710 / S8500 See MAINT (PN’s Maintenance Circuit Pack)...
  • Page 870Communication Manager Maintenance-Object Repair Procedures DAT-LINE (Data Line Port) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 871 DAT-LINE (Data Line Port) Table 296: Data Line Port Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 872Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 873 DAT-LINE (Data Line Port) Table 297: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 874Communication Manager Maintenance-Object Repair Procedures Conference Circuit Test (#7) The Conference Circuit test verifies that the NPE channel for the...
  • Page 875 DAT-LINE (Data Line Port) Audit Update Test (#36) This audit verifies that the hardware state of the data line...
  • Page 876Communication Manager Maintenance-Object Repair Procedures Digital Loop-Around Test (#171) The Digital Looparound test checks the data line port’s ability to...
  • Page 877 DAT-LINE (Data Line Port) Table 300: Test #171 Digital Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 878Communication Manager Maintenance-Object Repair Procedures Table 300: Test #171 Digital Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 879 DAT-LINE (Data Line Port) Table 300: Test #171 Digital Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 880Communication Manager Maintenance-Object Repair Procedures DC-POWER (Single-Carrier Cabinet Environment) S8700 MC only MO Name in Alarm Initial SAT Command to...
  • Page 881 DC-POWER (Single-Carrier Cabinet Environment) If a Carrier Port Power Supply is physically removed from a carrier in a single-carrier...
  • Page 882Communication Manager Maintenance-Object Repair Procedures Notes: a. See EMG-XFER (Emergency Transfer) on page 1134 for a description. b. See EXT-DEV...
  • Page 883 DC-POWER (Single-Carrier Cabinet Environment) Table 302: Test #79 Single-Carrier Cabinet Power Query Test (continued) Error Test Description / Recommendation...
  • Page 884Communication Manager Maintenance-Object Repair Procedures DETR-BD (Tone Detector Circuit) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 885 DID-BD (Direct Inward Dial Trunk Circuit Pack) DID-BD (Direct Inward Dial Trunk Circuit Pack) S8700 | 8710 / S8500...
  • Page 886Communication Manager Maintenance-Object Repair Procedures DID-DS1 (Direct Inward Dial Trunk) S8700 | 8710 / S8500 / S8300 MO Name in...
  • Page 887 DID-DS1 (Direct Inward Dial Trunk) Error Log Entries and Test to Clear Values Table 303: DID-DS1 Trunk Error Log...
  • Page 888Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: Run the short test sequence first. If every test passes,...
  • Page 889 DID-DS1 (Direct Inward Dial Trunk) j. Error Type 2305 indicates that a signaling change was detected by the PBX...
  • Page 890Communication Manager Maintenance-Object Repair Procedures Table 304: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 891 DID-DS1 (Direct Inward Dial Trunk) Table 304: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 892Communication Manager Maintenance-Object Repair Procedures Table 304: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 893 DID-DS1 (Direct Inward Dial Trunk) Table 305: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code...
  • Page 894Communication Manager Maintenance-Object Repair Procedures Table 305: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 895 DID-DS1 (Direct Inward Dial Trunk) Table 305: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code...
  • Page 896Communication Manager Maintenance-Object Repair Procedures Port Audit and Update Test (#36) This test sends port-level translation data from the switch...
  • Page 897 DID-DS1 (Direct Inward Dial Trunk) Table 306: Test #36 Port Audit and Update Test (continued) Error Test Description /...
  • Page 898Communication Manager Maintenance-Object Repair Procedures DID-TRK (Direct Inward Dial Trunk) S8700 | 8710 / S8500 / S8300 MO Name in...
  • Page 899 DID-TRK (Direct Inward Dial Trunk) DID Trunk Operation The DID port receives three to seven digits from the CO...
  • Page 900Communication Manager Maintenance-Object Repair Procedures Table 307: DID Trunk Error Log Entries (continued) Error Aux Associated Alarm On/Off Test to...
  • Page 901 DID-TRK (Direct Inward Dial Trunk) Notes: a. Error Type 0: Run the short test sequence first. If every test...
  • Page 902Communication Manager Maintenance-Object Repair Procedures j. Error Type 257; Aux Data - 57474: Rotary dial rate above 12 pulses/sec, less...
  • Page 903 DID-TRK (Direct Inward Dial Trunk) Order of Investigation Short Test Long Test D/ND1 Sequence Sequence Looparound and Conference Circuit...
  • Page 904Communication Manager Maintenance-Object Repair Procedures Table 308: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 905 DID-TRK (Direct Inward Dial Trunk) Table 308: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 906Communication Manager Maintenance-Object Repair Procedures Table 309: Test #33 Loop-Around and Conference Circuit Test Error Test Description / Recommendation Code...
  • Page 907 DID-TRK (Direct Inward Dial Trunk) Table 309: Test #33 Loop-Around and Conference Circuit Test (continued) Error Test Description /...
  • Page 908Communication Manager Maintenance-Object Repair Procedures Table 309: Test #33 Loop-Around and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 909 DID-TRK (Direct Inward Dial Trunk) Table 309: Test #33 Loop-Around and Conference Circuit Test (continued) Error Test Description /...
  • Page 910Communication Manager Maintenance-Object Repair Procedures Table 309: Test #33 Loop-Around and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 911 DID-TRK (Direct Inward Dial Trunk) Port Diagnostic Test (#35) This test checks a port’s battery feed circuitry for on-/off-hook...
  • Page 912Communication Manager Maintenance-Object Repair Procedures Table 310: Test #35 Port Diagnostic Test (continued) Error Test Description / Recommendation Code Result...
  • Page 913 DID-TRK (Direct Inward Dial Trunk) Table 310: Test #35 Port Diagnostic Test (continued) Error Test Description / Recommendation Code...
  • Page 914Communication Manager Maintenance-Object Repair Procedures Table 311: Test #36 Port Audit Update Test (continued) Error Test Description / Recommendation Code...
  • Page 915 DIG-BD (Digital Line Circuit Pack) DIG-BD (Digital Line Circuit Pack) S8700 | 8710 / S8500 / S8300 MO Name...
  • Page 916Communication Manager Maintenance-Object Repair Procedures DIG-IP-STN (Digital IP Station) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 917 DIG-IP-STN (Digital IP Station) Table 312: DIG-IP-STN Digital IP Station Error Log Entries (continued) Error Aux Associated Test Alarm...
  • Page 918Communication Manager Maintenance-Object Repair Procedures g. Error Type 1281 indicates that the terminal is reporting a bad state of health...
  • Page 919 DIG-IP-STN (Digital IP Station) Registration Status Inquiry (#1372) The Registration status inquiry reports the H.323 registration status of the...
  • Page 920Communication Manager Maintenance-Object Repair Procedures Note: Note: Multiple failures of this test can take the Digital IP Station out of...
  • Page 921 DIG-IP-STN (Digital IP Station) Digital Terminal Lamp Update (#16) This test updates internal lamp states that can or cannot...
  • Page 922Communication Manager Maintenance-Object Repair Procedures Digital Terminal Audits Test (#17) This is a series of tests that are classified as...
  • Page 923 DIG-IP-STN (Digital IP Station) Table 316: Test #17 Station (Digital) Audits Test (continued) Error Test Description / Recommendation Code...
  • Page 924Communication Manager Maintenance-Object Repair Procedures DIG-LINE (Digital Line) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Initial...
  • Page 925 DIG-LINE (Digital Line) Each digital line port supports two 64 kbps information channels (primary and secondary) and one 8kbps...
  • Page 926Communication Manager Maintenance-Object Repair Procedures Figure 46: Digital Line Connections TN2136 Digital Line Circuit Pack Port Digital Line ............................................................................................................ ....
  • Page 927 DIG-LINE (Digital Line) Service States Digital line maintenance interacts with digital line circuit pack (DIG-BD), or with digital line...
  • Page 928Communication Manager Maintenance-Object Repair Procedures Circuit Packs: ● 8400x, 302B1 Terminals ● TN754 (4-wire, mu-law) Note: Note: Minimum usable vintage...
  • Page 929 DIG-LINE (Digital Line) Nonvolatile Memory Nonvolatile memory stores downloadable parameters in programmable terminals. Once the terminal is downloaded, it...
  • Page 930Communication Manager Maintenance-Object Repair Procedures Note: Note: It may take more than 1 hour for periodic tests to reach the...
  • Page 931 DIG-LINE (Digital Line) Demand Download Actions Busyout/Release Command A maintenance demand busyout/release request for a station causes the terminal...
  • Page 932Communication Manager Maintenance-Object Repair Procedures Possible reasons for a terminal not being downloaded include: ● Terminal is off-hook. ● Terminal...
  • Page 933 DIG-LINE (Digital Line) Table 319: Digital Line Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 934Communication Manager Maintenance-Object Repair Procedures e. Error Type 130 indicates that the circuit pack or media module has been removed...
  • Page 935 DIG-LINE (Digital Line) m. Error Type 2305; Aux Data - 32770: This indicates that the station went off-hook while...
  • Page 936Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 937 DIG-LINE (Digital Line) 2. If the primary information channel test is successful, the loop-around test for the secondary information...
  • Page 938Communication Manager Maintenance-Object Repair Procedures Table 320: Test #1201 Digital Terminal Remote Loop-around Test (continued) Error Test Description / Recommendation...
  • Page 939 DIG-LINE (Digital Line) Table 320: Test #1201 Digital Terminal Remote Loop-around Test (continued) Error Test Description / Recommendation Code...
  • Page 940Communication Manager Maintenance-Object Repair Procedures Crosstalk testing is performed on both the primary information channel (voice) and the secondary information...
  • Page 941 DIG-LINE (Digital Line) Table 321: Test #9 Digital Line NPE Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 942Communication Manager Maintenance-Object Repair Procedures Digital Line Electronic Power Feed/Positive Temperature Coefficient/PPF Test (#11) S8700 | 8710 / S8500 For...
  • Page 943 DIG-LINE (Digital Line) Table 322: Test #11 Digital Line Electronic Power Feed Test (continued) Error Test Description / Recommendation...
  • Page 944Communication Manager Maintenance-Object Repair Procedures Voice and Control Channel Local Loop Test (#13) Note: Note: S8300 / G700: This test...
  • Page 945 DIG-LINE (Digital Line) Table 323: Test #13 Voice and Control Channel Local Loop Test (continued) Error Test Description /...
  • Page 946Communication Manager Maintenance-Object Repair Procedures Table 323: Test #13 Voice and Control Channel Local Loop Test (continued) Error Test Description...
  • Page 947 DIG-LINE (Digital Line) Table 324: Test #16 DIG-LINE Station Lamp Updates Test (continued) Error Test Description / Recommendation Code...
  • Page 948Communication Manager Maintenance-Object Repair Procedures Table 324: Test #16 DIG-LINE Station Lamp Updates Test (continued) Error Test Description / Recommendation...
  • Page 949 DIG-LINE (Digital Line) S8300 / G700 ● For the MM712 Media Module, the status of the EPF is sent...
  • Page 950Communication Manager Maintenance-Object Repair Procedures Table 325: Test #17 Station (Digital) Audits Test (continued) Error Test Description / Recommendation Code...
  • Page 951 DIOD-BD (DIOD Trunk Circuit Pack) DIOD-BD (DIOD Trunk Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 952Communication Manager Maintenance-Object Repair Procedures DIOD-DS1 (DS1 DIOD Trunk) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 953 DIOD-DS1 (DS1 DIOD Trunk) Three trunk service states are specified by DS1 DIOD trunk maintenance: out-of-service The trunk is...
  • Page 954Communication Manager Maintenance-Object Repair Procedures Table 326: DS1 DIOD Trunk Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 955 DIOD-DS1 (DS1 DIOD Trunk) c. Error Type 15 is a software audit error that does not indicate any hardware...
  • Page 956Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order they are presented....
  • Page 957 DIOD-DS1 (DS1 DIOD Trunk) Table 328: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 958Communication Manager Maintenance-Object Repair Procedures Table 328: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 959 DIOD-DS1 (DS1 DIOD Trunk) Table 329: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 960Communication Manager Maintenance-Object Repair Procedures Table 329: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 961 DIOD-DS1 (DS1 DIOD Trunk) Table 330: Test #36 Port Audit and Update Test (continued) Error Test Description / Recommendation...
  • Page 962Communication Manager Maintenance-Object Repair Procedures Table 331: Test #314 DS1 CO Dial Tone Seizure Test (continued) Error Test Description /...
  • Page 963 DIOD-DS1 (DS1 DIOD Trunk) Table 331: Test #314 DS1 CO Dial Tone Seizure Test (continued) Error Test Description /...
  • Page 964Communication Manager Maintenance-Object Repair Procedures DIOD-TRK (DIOD Trunk) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Initial...
  • Page 965 DIOD-TRK (DIOD Trunk) Outgoing Call 1. PBX Off-Hook (Seize Message): Closes the Tip-Ring Loop CO Response: DC loop current...
  • Page 966Communication Manager Maintenance-Object Repair Procedures Table 332: DIOD Trunk Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 967 DIOD-TRK (DIOD Trunk) e. Error Type 2817 Aux Data 57393 is an in-line error that has no specific test...
  • Page 968Communication Manager Maintenance-Object Repair Procedures Dial Tone Test (#0) Note: Note: S8300 / G700: This test aborts with Error Code...
  • Page 969 DIOD-TRK (DIOD Trunk) Table 333: Test #0 Dial Tone Test (continued) Error Test Description / Recommendation Code Result 1005...
  • Page 970Communication Manager Maintenance-Object Repair Procedures NPE Crosstalk Test (#6) Note: Note: S8300 / G700: This test aborts with Error Code...
  • Page 971 DIOD-TRK (DIOD Trunk) Table 334: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result 1004...
  • Page 972Communication Manager Maintenance-Object Repair Procedures Looparound and Conference Circuit Test (#33) Note: Note: S8300 / G700: This test aborts with...
  • Page 973 DIOD-TRK (DIOD Trunk) Table 335: Test #33 Looparound and Conference Circuit Test (continued) Error Test Description / Recommendation Code...
  • Page 974Communication Manager Maintenance-Object Repair Procedures Port Audit Update Test (#36) This test sends updates of the CO port translation for...
  • Page 975 DLY-MTCE (MO-DAILY) DLY-MTCE (MO-DAILY) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to...
  • Page 976Communication Manager Maintenance-Object Repair Procedures Other command actions can also interfere with daily maintenance when certain qualifiers are used in...
  • Page 977 DLY-MTCE (MO-DAILY) Figure 47: Maintenance-Related System Parameters (change system-parameters maintenance) change system-parameters maintenance Page 1 of 3 MAINTENANCE-RELATED SYSTEM...
  • Page 978Communication Manager Maintenance-Object Repair Procedures DS1-BD (DS1 Interface Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 979 DS1-BD (DS1 Interface Circuit Pack) Combined with a TN767E circuit pack, Avaya’s 120A1 Integrated CSU module becomes an enhanced...
  • Page 980Communication Manager Maintenance-Object Repair Procedures Figure 49: High-Level Overview Of Loop-Back Points NETWORK ENVIRONMENT CPE NET NET- NET CPE DS1...
  • Page 981 DS1-BD (DS1 Interface Circuit Pack) Table 338: DS1 Interface Circuit Pack Maintenance Error Log Entries (continued) Error Aux Associated...
  • Page 982Communication Manager Maintenance-Object Repair Procedures Table 338: DS1 Interface Circuit Pack Maintenance Error Log Entries (continued) Error Aux Associated Test...
  • Page 983 DS1-BD (DS1 Interface Circuit Pack) Table 338: DS1 Interface Circuit Pack Maintenance Error Log Entries (continued) Error Aux Associated...
  • Page 984Communication Manager Maintenance-Object Repair Procedures If the circuit pack has an entry in the circuit plan and either of the...
  • Page 985 DS1-BD (DS1 Interface Circuit Pack) Otherwise, change the Near-End CSU Type field using the change ds1 screen to other....
  • Page 986Communication Manager Maintenance-Object Repair Procedures Attempt to clear the alarm with busyout board location, test ds1-loop location ds1/csu-loopback-tests, and release...
  • Page 987 DS1-BD (DS1 Interface Circuit Pack) w. Error Type 3901: gives status information about a Far CSU Loopback test. The...
  • Page 988Communication Manager Maintenance-Object Repair Procedures Table 339: System Technician-Demanded Tests: DS1-BD (continued) Order of Investigation Short Test Long Test Reset...
  • Page 989 DS1-BD (DS1 Interface Circuit Pack) NPE Connection Audit Test (#50): The system sends a message to the on-board microprocessor...
  • Page 990Communication Manager Maintenance-Object Repair Procedures Control Channel Loop-around Test (#52) This test queries the circuit pack for its circuit pack...
  • Page 991 DS1-BD (DS1 Interface Circuit Pack) Table 341: Test #52 Control Channel Loop-around Test (continued) Error Test Description / Recommendation...
  • Page 992Communication Manager Maintenance-Object Repair Procedures SAKI Sanity Test (#53) This test is destructive. This test resets the circuit pack. Table...
  • Page 993 DS1-BD (DS1 Interface Circuit Pack) Table 342: Test #53 SAKI Sanity Test (continued) Error Test Description / Recommendation Code...
  • Page 994Communication Manager Maintenance-Object Repair Procedures Table 343: Test #135 Internal Loop-Around Test Error Test Description / Recommendation Code Result 2012...
  • Page 995 DS1-BD (DS1 Interface Circuit Pack) Table 343: Test #135 Internal Loop-Around Test (continued) Error Test Description / Recommendation Code...
  • Page 996Communication Manager Maintenance-Object Repair Procedures Table 343: Test #135 Internal Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 997 DS1-BD (DS1 Interface Circuit Pack) S8700 MC This test is also used to maintain the 120A CSU module and...
  • Page 998Communication Manager Maintenance-Object Repair Procedures Table 344: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description /...
  • Page 999 DS1-BD (DS1 Interface Circuit Pack) Table 344: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description...
  • Page 1000Communication Manager Maintenance-Object Repair Procedures Table 344: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description /...
  • Page 1001 DS1-BD (DS1 Interface Circuit Pack) Table 344: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description...
  • Page 1002Communication Manager Maintenance-Object Repair Procedures Table 344: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description /...
  • Page 1003 DS1-BD (DS1 Interface Circuit Pack) Table 344: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description...
  • Page 1004Communication Manager Maintenance-Object Repair Procedures For blue alarms, a DS1 Interface circuit pack takes much longer to recognize and report...
  • Page 1005 DS1-BD (DS1 Interface Circuit Pack) Table 345: Test #139 Blue Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 1006Communication Manager Maintenance-Object Repair Procedures Table 345: Test #139 Blue Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 1007 DS1-BD (DS1 Interface Circuit Pack) When the Red alarm is cleared, the DS1 Interface circuit pack will stop transmitting...
  • Page 1008Communication Manager Maintenance-Object Repair Procedures Table 346: Test #140 Red Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 1009 DS1-BD (DS1 Interface Circuit Pack) Table 346: Test #140 Red Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 1010Communication Manager Maintenance-Object Repair Procedures This Yellow Alarm corresponds to the yellow F2 state documented in CCITT recommendation I.431. Remote...
  • Page 1011 DS1-BD (DS1 Interface Circuit Pack) Table 347: Test #141 Yellow Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 1012Communication Manager Maintenance-Object Repair Procedures Table 347: Test #141 Yellow Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 1013 DS1-BD (DS1 Interface Circuit Pack) When the Major alarm is cleared, the maintenance software restores all trunks on the...
  • Page 1014Communication Manager Maintenance-Object Repair Procedures Table 348: Test #142 Major Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 1015 DS1-BD (DS1 Interface Circuit Pack) Minor Alarm Inquiry Test (#143) The Minor alarm raised by a DS1 Interface circuit...
  • Page 1016Communication Manager Maintenance-Object Repair Procedures Table 349: Test #143 Minor Alarm Inquiry Tests (continued) Error Test Description / Recommendation Code...
  • Page 1017 DS1-BD (DS1 Interface Circuit Pack) Table 349: Test #143 Minor Alarm Inquiry Tests (continued) Error Test Description / Recommendation...
  • Page 1018Communication Manager Maintenance-Object Repair Procedures Table 350: Test #144 Slip Alarm Inquiry Test Error Test Description / Recommendation Code Result...
  • Page 1019 DS1-BD (DS1 Interface Circuit Pack) Table 350: Test #144 Slip Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 1020Communication Manager Maintenance-Object Repair Procedures Table 350: Test #144 Slip Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 1021 DS1-BD (DS1 Interface Circuit Pack) Table 351: Test #145 Misframe Alarm Inquiry Test Error Test Description / Recommendation Code...
  • Page 1022Communication Manager Maintenance-Object Repair Procedures Table 351: Test #145 Misframe Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 1023 DS1-BD (DS1 Interface Circuit Pack) Table 351: Test #145 Misframe Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 1024Communication Manager Maintenance-Object Repair Procedures Table 352: Test #146 Translation Update Test Error Test Description / Recommendation Code Result ABRT...
  • Page 1025 DS1-BD (DS1 Interface Circuit Pack) When the BLB test is initiated, maintenance software sends a message to the TN767E...
  • Page 1026Communication Manager Maintenance-Object Repair Procedures Table 353: Test #1209 DS1 Board Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 1027 DS1-BD (DS1 Interface Circuit Pack) Table 353: Test #1209 DS1 Board Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 1028Communication Manager Maintenance-Object Repair Procedures The DS1 circuit pack hardware applies a DC current while the test is running in...
  • Page 1029 DS1-BD (DS1 Interface Circuit Pack) Table 354: Test #1210 CSU Equipment Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 1030Communication Manager Maintenance-Object Repair Procedures Table 354: Test #1210 CSU Equipment Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 1031 DS1-BD (DS1 Interface Circuit Pack) CSU Repeater Loop-Back Test (#1211) This test is destructive. The CSU RLB (Repeater Loopback)...
  • Page 1032Communication Manager Maintenance-Object Repair Procedures Table 355: Test #1211 CSU Repeater Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 1033 DS1-BD (DS1 Interface Circuit Pack) Table 355: Test #1211 CSU Repeater Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 1034Communication Manager Maintenance-Object Repair Procedures Table 355: Test #1211 CSU Repeater Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 1035 DS1-BD (DS1 Interface Circuit Pack) The status of the CPE Loopback Jack test appears in the hardware error log...
  • Page 1036Communication Manager Maintenance-Object Repair Procedures Table 356: Test #1212 CPE Loopback Jack Test (continued) Error Test Description / Recommendation Code...
  • Page 1037 DS1-BD (DS1 Interface Circuit Pack) Table 356: Test #1212 CPE Loopback Jack Test (continued) Error Test Description / Recommendation...
  • Page 1038Communication Manager Maintenance-Object Repair Procedures Table 356: Test #1212 CPE Loopback Jack Test (continued) Error Test Description / Recommendation Code...
  • Page 1039 DS1-BD (DS1 Interface Circuit Pack) The status of the Far CSU Loopback test appears in the hardware error log...
  • Page 1040Communication Manager Maintenance-Object Repair Procedures Table 357: Test #1213 Far CSU Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 1041 DS1-BD (DS1 Interface Circuit Pack) Table 357: Test #1213 Far CSU Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 1042Communication Manager Maintenance-Object Repair Procedures One-Way Span Test (#1214) This test is destructive. The One-Way Span test allows 1-way span...
  • Page 1043 DS1-BD (DS1 Interface Circuit Pack) Table 358: Test #1214 One-Way Span Test (continued) Error Test Description / Recommendation Code...
  • Page 1044Communication Manager Maintenance-Object Repair Procedures Table 358: Test #1214 One-Way Span Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1045 DS1-BD (DS1 Interface Circuit Pack) Table 358: Test #1214 One-Way Span Test (continued) Error Test Description / Recommendation Code...
  • Page 1046Communication Manager Maintenance-Object Repair Procedures Use release board to restore the trunks or ports on the TN767E DS1 Interface circuit...
  • Page 1047 DS1-BD (DS1 Interface Circuit Pack) Table 359: Test #1215 Inject Single Bit Error Test (continued) Error Test Description /...
  • Page 1048Communication Manager Maintenance-Object Repair Procedures Use list measurements ds1 summary to show the length of time the test ran (Test...
  • Page 1049 DS1-BD (DS1 Interface Circuit Pack) Table 360: Test #1216 End Loopback/Span Test (continued) Error Test Description / Recommendation Code...
  • Page 1050Communication Manager Maintenance-Object Repair Procedures Table 360: Test #1216 End Loopback/Span Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1051 DS1-BD (DS1 Interface Circuit Pack) Table 361: Test #1227 ICSU Status LEDs Test Error Test Description / Recommendation Code...
  • Page 1052Communication Manager Maintenance-Object Repair Procedures Table 361: Test #1227 ICSU Status LEDs Test (continued) Error Test Description / Recommendation Code...
  • Page 1053 DS1-FAC (DS1 Facility) DS1-FAC (DS1 Facility) S8700 MC MO Name in Alarm Initial SAT Command to Run Full Name...
  • Page 1054Communication Manager Maintenance-Object Repair Procedures Figure 50: DS1 Converter Complex and the DS1 Facilities DS1 Facilities Metallic or Fiber Connection...
  • Page 1055 DS1-FAC (DS1 Facility) The TN574 DS1 converter has seven LEDs that provide an indication of the state of the...
  • Page 1056Communication Manager Maintenance-Object Repair Procedures DS1 facility administration is explained in the following sections. These descriptions do not provide complete...
  • Page 1057 DS1-FAC (DS1 Facility) Removing a DS1 Facility Removing a DS1 facility is service disrupting in any system configuration, because...
  • Page 1058Communication Manager Maintenance-Object Repair Procedures Table 362: DS1 Interface Options administration (continued) Field Description Bit Rate Select domestic T1 operation...
  • Page 1059 DS1-FAC (DS1 Facility) Table 362: DS1 Interface Options administration (continued) Field Description Line Coding Administer the line coding for...
  • Page 1060Communication Manager Maintenance-Object Repair Procedures Table 363: DS1 Facility Line Signal Equalization Values DS1 Converter-1 and Equalizer Distance to Network...
  • Page 1061 DS1-FAC (DS1 Facility) Clearing Firmware Errors DS1 converter error reports are generated by firmware autonomously. DS1 converter error reports...
  • Page 1062Communication Manager Maintenance-Object Repair Procedures Notes: When problems persist, use reset board to reset the DS1 converter circuit pack. This...
  • Page 1063 DS1-FAC (DS1 Facility) f. Error Type 856: More than 88 negative and/or positive slip errors occurred. This error clears...
  • Page 1064Communication Manager Maintenance-Object Repair Procedures 4. If Test #799 passes, run the Far-End Internal Loopback test (#797) via test ds1-facility...
  • Page 1065 DS1-FAC (DS1 Facility) Aux Data 2: indicates that the facility is detecting a yellow F5 state alarm. This error...
  • Page 1066Communication Manager Maintenance-Object Repair Procedures facility is attached. If the NI does not occur at this point, then any cabling...
  • Page 1067 DS1-FAC (DS1 Facility) 4. Enter display errors and follow the associated repair procedures for any EXP-INTF, and SNI-BD errors...
  • Page 1068Communication Manager Maintenance-Object Repair Procedures Figure 51: DS1 Facility Connections Network Interface at CSU T T R R DS1CONV CSU...
  • Page 1069 DS1-FAC (DS1 Facility) System Technician-Demanded Tests: Descriptions And Error Codes Investigate tests in the order presented. By clearing error...
  • Page 1070Communication Manager Maintenance-Object Repair Procedures Figure 53: Far-End Internal Loop-Back Test (#797) Loop at internal interface for the DS1 facility...
  • Page 1071 DS1-FAC (DS1 Facility) Table 365: Test #797 Far-End Internal Loop-Back Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1072Communication Manager Maintenance-Object Repair Procedures DS1 Interface Options Audit Test (#798) This test is nondestructive. This test sends the administered...
  • Page 1073 DS1-FAC (DS1 Facility) Near-End External Loop-Back Test (#799) This test is destructive. This test starts at the DS1 converter...
  • Page 1074Communication Manager Maintenance-Object Repair Procedures Figure 54: Loopback Points for Test #799 LB 1 LB 2 DS1CONV DS1CONV A CSU...
  • Page 1075 DS1-FAC (DS1 Facility) Table 367: Test #799 Near-End External Loop-Back Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1076Communication Manager Maintenance-Object Repair Procedures Failure Audit (#949) This test is nondestructive. This test queries the DS1 converter circuit pack...
  • Page 1077 DS1C-BD DS1C-BD S8700 MC only Also called DS1 Converter MO Name in Alarm Initial SAT Command to Run Full...
  • Page 1078Communication Manager Maintenance-Object Repair Procedures The DS1 converter circuit pack can be placed in any regular slot in a PN...
  • Page 1079 DS1C-BD Figure 56: DS1 converter Complex in Direct Connect PNC Metallic or Fiber Connection PPN D S E 1...
  • Page 1080Communication Manager Maintenance-Object Repair Procedures Figure 57: DS1 Converter Complex in Duplicated PNC with 1 SN PPN E E I...
  • Page 1081 DS1C-BD To administer a standard-, duplex-, or high-reliability system (no PNC duplication): 1. Administer carriers via add/change cabinet. 2....
  • Page 1082Communication Manager Maintenance-Object Repair Procedures The red and green LEDs have the traditional use where red means an alarm condition...
  • Page 1083 DS1C-BD Clear Firmware-Counters Command DS1 converter firmware generates error reports autonomously. This takes place independently of technician-demanded tests. The...
  • Page 1084Communication Manager Maintenance-Object Repair Procedures Replacing a DS1 Converter Circuit Pack with the Same Type DS1 Converter Circuit Pack —...
  • Page 1085 DS1C-BD Replacing a DS1 Converter Circuit Pack with the Same Type DS1 Converter Circuit Pack—Duplicated PNC ! WARNING: WARNING:...
  • Page 1086Communication Manager Maintenance-Object Repair Procedures ! WARNING: WARNING: Replacing a Switch Node Interface, Switch Node Clock, Expansion Interface or DS1...
  • Page 1087 DS1C-BD Steps Comments Enter change circuit-packs Cabinet # represents the cabinet associated with a cabinet #. Update the screen...
  • Page 1088Communication Manager Maintenance-Object Repair Procedures Table 369: Upgrading TN574 DS1 Converter Circuit Packs in a fiber-link to TN1654s — Duplicated...
  • Page 1089 DS1C-BD Table 369: Upgrading TN574 DS1 Converter Circuit Packs in a fiber-link to TN1654s — Duplicated PNC (continued) Steps...
  • Page 1090Communication Manager Maintenance-Object Repair Procedures Converting DS1-CONV Complex to Direct- Connect Fiber (duplicated PNC) Note: Note: The following procedure is...
  • Page 1091 DS1C-BD Table 370: Convert from DS1-CONV to direct-connect fiber in a duplicated PNC Step Command/Step Description 8. Remove the...
  • Page 1092Communication Manager Maintenance-Object Repair Procedures Removing Fiber Connectivity to an PN This procedure covers removing the connectivity to an PN...
  • Page 1093 DS1C-BD Table 371: Removing Fiber Connectivity from a PN (continued) Step Command/Step Description 8. change system-parameters Enable PNC duplication...
  • Page 1094Communication Manager Maintenance-Object Repair Procedures Table 372: Downgrading from Critical to High Reliability (continued) Step # Command/Step Description 6. change...
  • Page 1095 DS1C-BD Error Log Entries and Test to Clear Values Table 373: DS1 Converter Board Error Log Entries Error Aux...
  • Page 1096Communication Manager Maintenance-Object Repair Procedures Table 373: DS1 Converter Board Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 1097 DS1C-BD d. Error Type 25: The 24/32-channel option switch setting on the TN1654 circuit pack does not match the...
  • Page 1098Communication Manager Maintenance-Object Repair Procedures m. Error Type 769, Aux Data 2: This error only applies to TN574 DS1 converter...
  • Page 1099 DS1C-BD q. Error Type 769, Aux Data 7: A minor on-board hardware failure exists on the processor/ control hardware...
  • Page 1100Communication Manager Maintenance-Object Repair Procedures 5. If the problem still persists, replace connectors and the cable between the neighbor DS1...
  • Page 1101 DS1C-BD System Technician-Demanded Tests: Descriptions And Error Codes Investigate tests in the order presented. By clearing error codes associated...
  • Page 1102Communication Manager Maintenance-Object Repair Procedures The reset sequence will take about one minute to complete. Table 374: Test #787 Reset...
  • Page 1103 DS1C-BD Far-End DS1 Converter Circuit Pack Loopback Test (#788) This test is destructive. This test is executed by the...
  • Page 1104Communication Manager Maintenance-Object Repair Procedures Table 375: Test #788 Far-End DS1 Converter Board Loop-Back Test (continued) Error Test Description /...
  • Page 1105 DS1C-BD Table 375: Test #788 Far-End DS1 Converter Board Loop-Back Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1106Communication Manager Maintenance-Object Repair Procedures Every part of this test is executed under firmware control and the result is sent...
  • Page 1107 DS1C-BD Table 376: Test #789 Far-End FOT (Lightwave Transceiver) Loop-Back Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1108Communication Manager Maintenance-Object Repair Procedures Table 376: Test #789 Far-End FOT (Lightwave Transceiver) Loop-Back Test (continued) Error Test Description /...
  • Page 1109 DS1C-BD DS1 Facilities Connectivity Test (#790) This test is destructive. The DS1 facilities connectivity test will check the correct...
  • Page 1110Communication Manager Maintenance-Object Repair Procedures Table 377: Test #790 DS1 Facilities Connectivity Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 1111 DS1C-BD Table 377: Test #790 DS1 Facilities Connectivity Loop-Back Test (continued) Error Test Description / Recommendation Code Result 55...
  • Page 1112Communication Manager Maintenance-Object Repair Procedures Board Options Audit (#795) This test is nondestructive. This test sends the administered circuit pack...
  • Page 1113 DS1C-BD This test operates on both MOs DS1C-BD and DS1-FAC. Error counts of both MOs (DS1C-BD and DS1-FAC) that...
  • Page 1114Communication Manager Maintenance-Object Repair Procedures DT-LN-BD (Data Line Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1115 DTMR-PT (Dual-Tone Multifrequency Receiver Port) DTMR-PT (Dual-Tone Multifrequency Receiver Port) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1116Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 379: Dual-Tone Multifrequency Receiver Port (TTR)...
  • Page 1117 DTMR-PT (Dual-Tone Multifrequency Receiver Port) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. Order...
  • Page 1118Communication Manager Maintenance-Object Repair Procedures Table 380: Test #42 Tone Detection Verification Test (continued) Error Test Description / Recommendation Code...
  • Page 1119 DTMR-PT (Dual-Tone Multifrequency Receiver Port) Tone Detector Audit/Update Test (#43) The DTMR port is refreshed with all time-slot information,...
  • Page 1120Communication Manager Maintenance-Object Repair Procedures 1120 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
  • Page 1121 E-DIG-BD (Multi Application Platform Board) E-DIG-BD (Multi Application Platform Board) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1122Communication Manager Maintenance-Object Repair Procedures LED Use The LED Control message 038x requests the Angel to drive the red, yellow,...
  • Page 1123 E-DIG-RES (TN800 reserve slot) E-DIG-RES (TN800 reserve slot) S8700 | 8710 / S8500 See ASAI-RES (TN800 reserve slot) on...
  • Page 1124Communication Manager Maintenance-Object Repair Procedures E-DIG-STA (Emulated Digital Line) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1125 E-DIG-STA (Emulated Digital Line) Table 382: Digital Line Error Log Entries – E-DIG-STA (continued) Error Aux Associated Alarm On/Off...
  • Page 1126Communication Manager Maintenance-Object Repair Procedures h. Error Type 2305: The station went off-hook while it was in the ready-for-service state....
  • Page 1127 E-DIG-STA (Emulated Digital Line) Table 383: Test #9 Digital Line NPE Crosstalk Test Error Test Description / Recommendation Code...
  • Page 1128Communication Manager Maintenance-Object Repair Procedures Table 383: Test #9 Digital Line NPE Crosstalk Test (continued) Error Test Description / Recommendation...
  • Page 1129 E-DIG-STA (Emulated Digital Line) Voice and Control Channel Local Loop Test (#13) These tests check the information and control...
  • Page 1130Communication Manager Maintenance-Object Repair Procedures Table 384: Test #13 Voice and Control Channel Local Loop Test (continued) Error Test Description...
  • Page 1131 E-DIG-STA (Emulated Digital Line) Table 384: Test #13 Voice and Control Channel Local Loop Test (continued) Error Test Description...
  • Page 1132Communication Manager Maintenance-Object Repair Procedures Station Lamp Updates Test (#16) This test lights every lamp on the terminal as specified....
  • Page 1133 E-DIG-STA (Emulated Digital Line) Table 385: Test #16 DIG-LINE Station Lamp Updates Test (continued) Error Test Description / Recommendation...
  • Page 1134Communication Manager Maintenance-Object Repair Procedures EMG-XFER (Emergency Transfer) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command...
  • Page 1135 EMG-XFER (Emergency Transfer) Notes: a. Error Type 1 indicates that the Emergency Transfer switch located on the Processor circuit...
  • Page 1136Communication Manager Maintenance-Object Repair Procedures Emergency Transfer Query Test (#124) This test queries the hardware for the state of the...
  • Page 1137 EMG-XFER (Emergency Transfer) Table 389: Test #124 Error Log Entries That Cause Emergency Transfer MO Name Error Type Aux...
  • Page 1138Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 390: EMG-XFER Error Log Entries Error...
  • Page 1139 EMG-XFER (Emergency Transfer) Table 391: System Technician-Demanded Tests: EMG-XFER (Multicarrier Cabinets) Order of Investigation Short Test Long Test D/ND1...
  • Page 1140Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes (Single-Carrier) Investigate tests in the order presented. By...
  • Page 1141 EMG-XFER (Emergency Transfer) Emergency Transfer Query Test (#124) The Emergency Transfer Query test queries the hardware for the state...
  • Page 1142Communication Manager Maintenance-Object Repair Procedures Table 392: Test #124 Emergency Transfer Query Test (continued) Error Test Description / Recommendation Code...
  • Page 1143 EPN-SNTY (PN Sanity Audit) EPN-SNTY (PN Sanity Audit) S8700 | 8710 / S8500 MO Name in Alarm Initial Command...
  • Page 1144Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 393: EPN-SNTY Error Log Entries Error...
  • Page 1145 ERR-LOG (Error Log) ERR-LOG (Error Log) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial...
  • Page 1146Communication Manager Maintenance-Object Repair Procedures ESS (Enterprise Survivable Server) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT...
  • Page 1147 ESS (Enterprise Survivable Server) Table 394: ESS Error Log Entries Error Aux Associated Test Alarm On/Off Test to Clear...
  • Page 1148Communication Manager Maintenance-Object Repair Procedures ! CAUTION: CAUTION: Issuing the commands below will cause a service interruption. When Port Networks...
  • Page 1149 ESS (Enterprise Survivable Server) At the Main: 1. Use display system-parameters ess to verify that the ESS server is...
  • Page 1150Communication Manager Maintenance-Object Repair Procedures 8. On the Maintenance WEB Interface Configure Server pages: ● Verify on the Set Identities...
  • Page 1151 ESS (Enterprise Survivable Server) 2. From the Maintenance Web Interface pages of the ESS server that is not connecting,...
  • Page 1152Communication Manager Maintenance-Object Repair Procedures 5. Resolve network fragmentation and outage issues per local practice. 6. Use the SAT command...
  • Page 1153 ETH-PT (Control LAN Ethernet) ETH-PT (Control LAN Ethernet) S8700 | 8710 / S8500 / S8300 MO Name in Alarm...
  • Page 1154Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Value Table 395: ETH-PT Error Log Entries Error...
  • Page 1155 ETH-PT (Control LAN Ethernet) d. Error Type 769: Port received invalid frame. Invalid Ethernet frame errors occur when the...
  • Page 1156Communication Manager Maintenance-Object Repair Procedures h. Error Type 2305–2816: System software detected a session is down. Aux Data indicates the...
  • Page 1157 ETH-PT (Control LAN Ethernet) Table 397: Test #1278 Ethernet Local Loop-Around Test Error Test Description / Recommendation Code Result...
  • Page 1158Communication Manager Maintenance-Object Repair Procedures TCP/IP Ping Test (#1281) This nondestructive test fails if every endpoint fails to respond. Use...
  • Page 1159 ETH-PT (Control LAN Ethernet) Table 398: Test #1281 TCP/IP Ping Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1160Communication Manager Maintenance-Object Repair Procedures Table 398: Test #1281 TCP/IP Ping Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1161 ETH-PT (Control LAN Ethernet) Table 399: Test #1282 Link Integrity Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 1162Communication Manager Maintenance-Object Repair Procedures Session Status Test (#1286) This nondestructive test determines the status of every Ethernet port session....
  • Page 1163 ETH-PT (Control LAN Ethernet) Table 400: Test #1286 Session Status Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1164Communication Manager Maintenance-Object Repair Procedures Verify NIC Options Test (#1511) This test is non-destructive. This test verifies if the NIC...
  • Page 1165 ETH-PT (Control LAN Ethernet) Table 401: Verify NIC Options Test (#1511) (continued) Error Test Description / Recommendation Code Result...
  • Page 1166Communication Manager Maintenance-Object Repair Procedures Table 401: Verify NIC Options Test (#1511) (continued) Error Test Description / Recommendation Code Result...
  • Page 1167 ETR-PT (Enhanced Tone Receiver Port) ETR-PT (Enhanced Tone Receiver Port) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1168Communication Manager Maintenance-Object Repair Procedures TN2182 Tone-Clock Circuit Pack (for Non IPSI Connected PNs) A TN2182 is a combined Tone...
  • Page 1169 ETR-PT (Enhanced Tone Receiver Port) 1. Use list configuration carrier to get the board type and location. If the...
  • Page 1170Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. Order of...
  • Page 1171 ETR-PT (Enhanced Tone Receiver Port) Table 403: Test #42 Tone Detection Verification Test (continued) Error Test Description / Recommendation...
  • Page 1172Communication Manager Maintenance-Object Repair Procedures Table 403: Test #42 Tone Detection Verification Test (continued) Error Test Description / Recommendation Code...
  • Page 1173 ETR-PT (Enhanced Tone Receiver Port) Tone Detector Audit/Update Test (#43) A Digital Signal processor sanity audit is performed on...
  • Page 1174Communication Manager Maintenance-Object Repair Procedures Table 404: Test #43 Tone Detector Audit/Update Test (continued) Error Test Description / Recommendation Code...
  • Page 1175 ETR-PT (Enhanced Tone Receiver Port) Table 404: Test #43 Tone Detector Audit/Update Test (continued) Error Test Description / Recommendation...
  • Page 1176Communication Manager Maintenance-Object Repair Procedures EXP-INTF (Expansion Interface Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1177 EXP-INTF (Expansion Interface Circuit Pack) In a CSS configuration with duplicated Port Network Connectivity (PNC), EI circuit packs reside...
  • Page 1178Communication Manager Maintenance-Object Repair Procedures Each PN in a direct-connect configuration must be connected to the other PNs through a...
  • Page 1179 EXP-INTF (Expansion Interface Circuit Pack) Figure 63 shows the location of EIs in a typical center stage switch configuration...
  • Page 1180Communication Manager Maintenance-Object Repair Procedures Figure 64: Center Stage Switch Configuration with Duplicated PNC B-PNC FIBER SN #1 E S...
  • Page 1181 EXP-INTF (Expansion Interface Circuit Pack) Figure 65: Fiber Link with DS1 Converter Complex METALLIC CABLE or METALLIC CABLE or...
  • Page 1182Communication Manager Maintenance-Object Repair Procedures Survivable Remote EPN The Survivable Remote EPN (SREPN) feature allows a S8700 Multi-Connect EPN (either...
  • Page 1183 EXP-INTF (Expansion Interface Circuit Pack) Restoring Normal Service to the SREPN ! WARNING: WARNING: Every call within the SREPN...
  • Page 1184Communication Manager Maintenance-Object Repair Procedures Another way to determine which PNC (and therefore, which EIs in an EPN) is active...
  • Page 1185 EXP-INTF (Expansion Interface Circuit Pack) The link between two active EI circuit packs or between an active EI circuit...
  • Page 1186Communication Manager Maintenance-Object Repair Procedures c. This is the normal state for an active PN EI circuit pack that is...
  • Page 1187 EXP-INTF (Expansion Interface Circuit Pack) The symptoms of the problem in which an invalid system clock causes an Expansion...
  • Page 1188Communication Manager Maintenance-Object Repair Procedures the problem was probably that the synchronization on-line reference became invalid. Since reference switching was...
  • Page 1189 EXP-INTF (Expansion Interface Circuit Pack) ! CAUTION: CAUTION: If, after every link is restored, you suspect the problem might...
  • Page 1190Communication Manager Maintenance-Object Repair Procedures Step Action Explanation / Caution 1. Enter busyout board location = cabinet-carrier-slot location of the...
  • Page 1191 EXP-INTF (Expansion Interface Circuit Pack) Step Action Explanation / Caution 7. Wait 5 minutes for SNI-BD, SNI-PEER, Use the...
  • Page 1192Communication Manager Maintenance-Object Repair Procedures 4. Go to the front of the cabinet and inspect the amber LED. ● If...
  • Page 1193 EXP-INTF (Expansion Interface Circuit Pack) Error Log Entries and Test to Clear Values Table 407: EXP-INTF Error Log Entries...
  • Page 1194Communication Manager Maintenance-Object Repair Procedures Table 407: EXP-INTF Error Log Entries (continued) Error Aux Associated Alarm On/Off Test to Clear...
  • Page 1195 EXP-INTF (Expansion Interface Circuit Pack) b. Error Type 23: EI circuit pack has been administered on the Circuit Pack...
  • Page 1196Communication Manager Maintenance-Object Repair Procedures i. Error Type 1538 indicates a hyperactive EI circuit pack that is generating an abnormal...
  • Page 1197 EXP-INTF (Expansion Interface Circuit Pack) o. Error Type 3073: Perform the following steps for Error Type 3073: 1. Execute...
  • Page 1198Communication Manager Maintenance-Object Repair Procedures t. Error Type 3842 indicates that the test that queries the EI for the state...
  • Page 1199 EXP-INTF (Expansion Interface Circuit Pack) When testing of the EI is not possible, (for example, when the PN is...
  • Page 1200Communication Manager Maintenance-Object Repair Procedures Table 409: Test #237 Expansion Interface Neighbor Query Test (continued) Error Test Description / Recommendation...
  • Page 1201 EXP-INTF (Expansion Interface Circuit Pack) Expansion Interface Fiber Out-of-Frame (FOOF) Query Test (#238) This test is nondestructive. This test...
  • Page 1202Communication Manager Maintenance-Object Repair Procedures Table 410: Test #238 Expansion Interface Fiber Out-of-Frame Query Test (continued) Error Test Description /...
  • Page 1203 EXP-INTF (Expansion Interface Circuit Pack) Table 411: Test #240 Expansion Interface Local Looparound (continued) Error Test Description / Recommendation...
  • Page 1204Communication Manager Maintenance-Object Repair Procedures Table 411: Test #240 Expansion Interface Local Looparound (continued) Error Test Description / Recommendation Code...
  • Page 1205 EXP-INTF (Expansion Interface Circuit Pack) Table 411: Test #240 Expansion Interface Local Looparound (continued) Error Test Description / Recommendation...
  • Page 1206Communication Manager Maintenance-Object Repair Procedures Expansion Interface 2-Way Transmission Test (#241) This test is nondestructive. The EI 2-way transmission test...
  • Page 1207 EXP-INTF (Expansion Interface Circuit Pack) Table 412: Test #241 Expansion Interface 2-Way Transmission Test (continued) Error Test Description /...
  • Page 1208Communication Manager Maintenance-Object Repair Procedures Table 412: Test #241 Expansion Interface 2-Way Transmission Test (continued) Error Test Description / Recommendation...
  • Page 1209 EXP-INTF (Expansion Interface Circuit Pack) Table 412: Test #241 Expansion Interface 2-Way Transmission Test (continued) Error Test Description /...
  • Page 1210Communication Manager Maintenance-Object Repair Procedures Table 412: Test #241 Expansion Interface 2-Way Transmission Test (continued) Error Test Description / Recommendation...
  • Page 1211 EXP-INTF (Expansion Interface Circuit Pack) This is a 2-part connectivity test. In the first part of the test, a...
  • Page 1212Communication Manager Maintenance-Object Repair Procedures Figure 69: Packet Bus Lightwave Transceiver Looparound—PN only lightwave TDMBUS (PN X) transceiver EXP_INTF Packet...
  • Page 1213 EXP-INTF (Expansion Interface Circuit Pack) Table 413: Test #242 Expansion Interface Lightwave Transceiver Looparound (continued) Error Test Description /...
  • Page 1214Communication Manager Maintenance-Object Repair Procedures Table 413: Test #242 Expansion Interface Lightwave Transceiver Looparound (continued) Error Test Description / Recommendation...
  • Page 1215 EXP-INTF (Expansion Interface Circuit Pack) Table 413: Test #242 Expansion Interface Lightwave Transceiver Looparound (continued) Error Test Description /...
  • Page 1216Communication Manager Maintenance-Object Repair Procedures Table 413: Test #242 Expansion Interface Lightwave Transceiver Looparound (continued) Error Test Description / Recommendation...
  • Page 1217 EXP-INTF (Expansion Interface Circuit Pack) Table 413: Test #242 Expansion Interface Lightwave Transceiver Looparound (continued) Error Test Description /...
  • Page 1218Communication Manager Maintenance-Object Repair Procedures Table 414: Test #316 Expansion Interface Control Channel Test (continued) Error Test Description / Recommendation...
  • Page 1219 EXP-INTF (Expansion Interface Circuit Pack) Expansion Interface Reset Test (#336) This test is destructive. This test is potentially very...
  • Page 1220Communication Manager Maintenance-Object Repair Procedures Table 415: Test #336 Expansion Interface Reset Test Error Test Description / Recommendation Code Result...
  • Page 1221 EXP-INTF (Expansion Interface Circuit Pack) Table 415: Test #336 Expansion Interface Reset Test (continued) Error Test Description / Recommendation...
  • Page 1222Communication Manager Maintenance-Object Repair Procedures Table 415: Test #336 Expansion Interface Reset Test (continued) Error Test Description / Recommendation Code...
  • Page 1223 EXP-INTF (Expansion Interface Circuit Pack) Figure 72: Expansion Interface Packet Interface Test, PN-to-PN loop Packet Bus (PPN) Packet Bus...
  • Page 1224Communication Manager Maintenance-Object Repair Procedures Figure 74: Expansion Interface Packet Interface Test, PN-to-PN link Packet Bus ( PPN ) Packet...
  • Page 1225 EXP-INTF (Expansion Interface Circuit Pack) Table 416: Test #589 Expansion Interface Packet Interface Test Error Test Description / Recommendation...
  • Page 1226Communication Manager Maintenance-Object Repair Procedures Table 416: Test #589 Expansion Interface Packet Interface Test (continued) Error Test Description / Recommendation...
  • Page 1227 EXP-INTF (Expansion Interface Circuit Pack) Table 416: Test #589 Expansion Interface Packet Interface Test (continued) Error Test Description /...
  • Page 1228Communication Manager Maintenance-Object Repair Procedures Table 416: Test #589 Expansion Interface Packet Interface Test (continued) Error Test Description / Recommendation...
  • Page 1229 EXP-INTF (Expansion Interface Circuit Pack) Table 416: Test #589 Expansion Interface Packet Interface Test (continued) Error Test Description /...
  • Page 1230Communication Manager Maintenance-Object Repair Procedures Expansion Interface Test (#244) This test is potentially very destructive and requires the EI circuit...
  • Page 1231 EXP-INTF (Expansion Interface Circuit Pack) Table 417: Test #224 Expansion Interface Test (continued) Error Test Description / Recommendation Code...
  • Page 1232Communication Manager Maintenance-Object Repair Procedures Table 417: Test #224 Expansion Interface Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1233 EXP-INTF (Expansion Interface Circuit Pack) Table 417: Test #224 Expansion Interface Test (continued) Error Test Description / Recommendation Code...
  • Page 1234Communication Manager Maintenance-Object Repair Procedures Table 417: Test #224 Expansion Interface Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1235 EXP-PN (Expansion Port Network) EXP-PN (Expansion Port Network) S8700 MC MO Name in Alarm Initial SAT Command to Run1...
  • Page 1236Communication Manager Maintenance-Object Repair Procedures If the Expansion Archangel Link (EAL) is recovered quickly, the PN Warm Restart returns the...
  • Page 1237 EXP-PN (Expansion Port Network) Error Log Entries and Test to Clear Values Table 418: Expansion Port Network (EXP-PN) Error...
  • Page 1238Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions And Error Codes EXP-PN does not support demand testing. A demand...
  • Page 1239 EXP-PN (Expansion Port Network) PN Warm Restart (#956) The PN Warm Restart, or PN Reset Level 1, reset port-network...
  • Page 1240Communication Manager Maintenance-Object Repair Procedures EXT-DEV (External device alarm) G650 MO name in Alarm Initial SAT command to run Full...
  • Page 1241 EXT-DEV (External device alarm) System technician-demanded test: Descriptions and error codes Order of investigation Short test Long test D/ND...
  • Page 1242Communication Manager Maintenance-Object Repair Procedures Table 423: Test #120 Alarm query (continued) Error Test Description and Recommendation code result ANY...
  • Page 1243 EXT-DEV ADMIN? N (External Device Alarm) EXT-DEV ADMIN? N (External Device Alarm) S8700 | 8710 / S8500 MO Name...
  • Page 1244Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Always investigate tests in the order presented in...
  • Page 1245 EXT-DEV ADMIN? N (External Device Alarm) External Device Alarm Test (#120) The External Device Alarm Test requests the state...
  • Page 1246Communication Manager Maintenance-Object Repair Procedures EXT-DEV ADMIN? Y (External Device Alarm) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1247 EXT-DEV ADMIN? Y (External Device Alarm) Error Log Entries and Test to Clear Values Error Aux Associated Test Alarm...
  • Page 1248Communication Manager Maintenance-Object Repair Procedures External Device Alarm Test (#120) The External Device Alarm Test requests the state of the...
  • Page 1249 EXT-DEV ADMIN? Y (External Device Alarm) Table 427: Test #120 External Device Alarm Test (continued) Error Test Description /...
  • Page 1250Communication Manager Maintenance-Object Repair Procedures FIBER-LK (Fiber Link) MO Name in Alarm Initial Command to Run1 Full Name of MO...
  • Page 1251 FIBER-LK (Fiber Link) The following terms are used in the error descriptions: Control Path The path between the two...
  • Page 1252Communication Manager Maintenance-Object Repair Procedures Table 429: Expansion Interface Circuit Pack Amber LED Flashing Codes Condition LED on LED off...
  • Page 1253 FIBER-LK (Fiber Link) d. The media server is not acknowledging messages from the DS1 converter circuit pack or the...
  • Page 1254Communication Manager Maintenance-Object Repair Procedures c. Error Type 18: indicates that the fiber link has been busied out via busyout...
  • Page 1255 FIBER-LK (Fiber Link) System Technician-Demanded Tests: Descriptions and Error Codes Always investigate tests in the following order when inspecting...
  • Page 1256Communication Manager Maintenance-Object Repair Procedures Table 435: Tests Run for an SNI-to-SNI Fiber Link Order of Investigation Short Test Long...
  • Page 1257 FIBER-LK (Fiber Link) Table 436: Test #237 Expansion Interface Neighbor Query Test (continued) Error Test Description / Recommendation Code...
  • Page 1258Communication Manager Maintenance-Object Repair Procedures Expansion Interface Fiber Out-of-Frame (FOOF) Query Test (#238) This test is nondestructive. This test is...
  • Page 1259 FIBER-LK (Fiber Link) Table 437: Test #238 Expansion Interface Fiber Out-of-Frame Query Test (continued) Error Test Description / Recommendation...
  • Page 1260Communication Manager Maintenance-Object Repair Procedures Table 438: Test #756 SNI Off-Board Destructive Facility Test Error Test Description / Recommendation Code...
  • Page 1261 FIBER-LK (Fiber Link) Table 438: Test #756 SNI Off-Board Destructive Facility Test (continued) Error Test Description / Recommendation Code...
  • Page 1262Communication Manager Maintenance-Object Repair Procedures Table 438: Test #756 SNI Off-Board Destructive Facility Test (continued) Error Test Description / Recommendation...
  • Page 1263 FIBER-LK (Fiber Link) Table 439: Test #757 SNI Destructive Facility Test Error Test Description / Recommendation Code Result 1015...
  • Page 1264Communication Manager Maintenance-Object Repair Procedures Table 439: Test #757 SNI Destructive Facility Test (continued) Error Test Description / Recommendation Code...
  • Page 1265 FIBER-LK (Fiber Link) 2. Run test led switch-node for each administered switch node carrier (SNC), and verify that the...
  • Page 1266Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 2306...
  • Page 1267 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 103 FAIL...
  • Page 1268Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 105...
  • Page 1269 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 107 FAIL...
  • Page 1270Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 109...
  • Page 1271 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 114 FAIL...
  • Page 1272Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 116...
  • Page 1273 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 118 FAIL...
  • Page 1274Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 120...
  • Page 1275 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 137 FAIL...
  • Page 1276Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 140...
  • Page 1277 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 203 FAIL...
  • Page 1278Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 205...
  • Page 1279 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 207 FAIL...
  • Page 1280Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 209...
  • Page 1281 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 214 FAIL...
  • Page 1282Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 216...
  • Page 1283 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 218 FAIL...
  • Page 1284Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 220...
  • Page 1285 FIBER-LK (Fiber Link) Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 236 FAIL...
  • Page 1286Communication Manager Maintenance-Object Repair Procedures Table 440: Test #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 240...
  • Page 1287 FIBER-LK (Fiber Link) When an EI endpoint is reset, the Expansion Interface Reset test (#336) is executed. When an...
  • Page 1288Communication Manager Maintenance-Object Repair Procedures For EI-to-EI fiber links, this test is not run. For EI-to-SNI fiber links, this test...
  • Page 1289 FIBER-LK (Fiber Link) Table 442: Test #777 Failure Audit (continued) Error Test Description / Recommendation Code Result FAIL The...
  • Page 1290Communication Manager Maintenance-Object Repair Procedures Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 1291 FIBER-LK (Fiber Link) Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description / Recommendation...
  • Page 1292Communication Manager Maintenance-Object Repair Procedures Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 1293 FIBER-LK (Fiber Link) Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description / Recommendation...
  • Page 1294Communication Manager Maintenance-Object Repair Procedures Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 1295 FIBER-LK (Fiber Link) Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description / Recommendation...
  • Page 1296Communication Manager Maintenance-Object Repair Procedures Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 1297 FIBER-LK (Fiber Link) Table 443: Test #989 SNI Fiber Out of Frame Query (continued) Error Test Description / Recommendation...
  • Page 1298Communication Manager Maintenance-Object Repair Procedures FW-DWNLD (Firmware Download) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level...
  • Page 1299 FW-DWNLD (Firmware Download) Notes: a. Error Type 257 — A log-only error indicating that a certain software resource was...
  • Page 1300Communication Manager Maintenance-Object Repair Procedures b. Error Type 258 — A log-only error indicating that a source board-related error occurred....
  • Page 1301 FW-DWNLD (Firmware Download) c. Error Type 259 — A log-only error indicating that the target board failed to download....
  • Page 1302Communication Manager Maintenance-Object Repair Procedures Table 447: Aux Data for Error Type 259 (continued) Aux Data Description of Failure 21...
  • Page 1303 FW-DWNLD (Firmware Download) Table 448: Error Type 513 Aux Data (continued) Aux Description of Failure Data 2 Source board-related...
  • Page 1304Communication Manager Maintenance-Object Repair Procedures Table 449: Converting an angel number into carrier and slot (continued) Carrier A B C...
  • Page 1305 FW-DWNLD (Firmware Download) Test Firmware Download (#1413) This test is destructive. This test has two functions and can only...
  • Page 1306Communication Manager Maintenance-Object Repair Procedures Table 450: TEST #1413 Firmware Download Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1307 FW-DWNLD (Firmware Download) Table 450: TEST #1413 Firmware Download Test (continued) Error Test Description / Recommendation Code Result 7...
  • Page 1308Communication Manager Maintenance-Object Repair Procedures GPTD-PT (General-Purpose Tone Detector Port) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1309 GPTD-PT (General-Purpose Tone Detector Port) Table 451: General-Purpose Tone Detector Port (CPTR) Error Log Entries (continued) Error Aux Associated...
  • Page 1310Communication Manager Maintenance-Object Repair Procedures Tone Detection Verification Test (#42) This test verifies that the call-progress tone-detection and the tone-level...
  • Page 1311 GPTD-PT (General-Purpose Tone Detector Port) Table 452: Test #42 Tone Detection Verification Test (continued) Error Test Description / Recommendation...
  • Page 1312Communication Manager Maintenance-Object Repair Procedures Tone Detector Audit/Update Test (#43) The GPTD port is refreshed with all time-slot information, and...
  • Page 1313 H323-BCH (H.323 B Channel) H323-BCH (H.323 B Channel) S8700 | 8710 / S8500 / S8300 No maintenance diagnostic tests...
  • Page 1314Communication Manager Maintenance-Object Repair Procedures System Technician Commands The following commands are available to the system technician: ● busyout port...
  • Page 1315 H323-SGRP (H.323 Signaling Group) H323-SGRP (H.323 Signaling Group) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1316Communication Manager Maintenance-Object Repair Procedures Table 455: H323-SGRP Signaling Group Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 1317 H323-SGRP (H.323 Signaling Group) i. Error Type 1537: Indicates that the far end of the signaling group is not...
  • Page 1318Communication Manager Maintenance-Object Repair Procedures CLAN Ethernet Status Test (#1386) This test is nondestructive. This test checks the status of...
  • Page 1319 H323-SGRP (H.323 Signaling Group) Table 456: Test #1386 CLAN Ethernet Status Test (continued) Error Test Description / Recommendation Code...
  • Page 1320Communication Manager Maintenance-Object Repair Procedures Table 457: Test #1387 H.323 Signaling Group Ping Test (continued) Error Test Description / Recommendation...
  • Page 1321 H323-SGRP (H.323 Signaling Group) Table 457: Test #1387 H.323 Signaling Group Ping Test (continued) Error Test Description / Recommendation...
  • Page 1322Communication Manager Maintenance-Object Repair Procedures MedPro Status Test (#1392) This test is nondestructive. This test determines if at least one...
  • Page 1323 H323-STN (H.323 IP Station) H323-STN (H.323 IP Station) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1324Communication Manager Maintenance-Object Repair Procedures b. Error Type 257 tracks failures of the signaling path PING test. The test attempts...
  • Page 1325 H323-STN (H.323 IP Station) A registered extension has a port type SNNNNN, where N is a digit from 0–9....
  • Page 1326Communication Manager Maintenance-Object Repair Procedures This nondestructive test runs due to in-line errors, during periodic and schedule maintenance, and on...
  • Page 1327 H323-STN (H.323 IP Station) Media Path PING Test (#1374) This test is nondestructive. The test selects a Media Processor...
  • Page 1328Communication Manager Maintenance-Object Repair Procedures HYB-BD (Hybrid Line Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1329 HYB-LINE (Hybrid Line) HYB-LINE (Hybrid Line) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command to...
  • Page 1330Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 463: Hybrid Line Error Log Entries...
  • Page 1331 HYB-LINE (Hybrid Line) Notes: a. Error Type 1: The data link between the port and the terminal is not...
  • Page 1332Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 1333 HYB-LINE (Hybrid Line) Table 465: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result 1000...
  • Page 1334Communication Manager Maintenance-Object Repair Procedures Table 465: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1335 HYB-LINE (Hybrid Line) Table 465: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result 0...
  • Page 1336Communication Manager Maintenance-Object Repair Procedures Table 466: Test #56 Hybrid Electronic Power Feed Test (continued) Error Test Description / Recommendation...
  • Page 1337 HYB-LINE (Hybrid Line) Table 466: Test #56 Hybrid Electronic Power Feed Test (continued) Error Test Description / Recommendation Code...
  • Page 1338Communication Manager Maintenance-Object Repair Procedures Table 467: Test #57 Hybrid Circuit and Conference Circuit Test (continued) Error Test Description /...
  • Page 1339 HYB-LINE (Hybrid Line) Table 467: Test #57 Hybrid Circuit and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 1340Communication Manager Maintenance-Object Repair Procedures Table 467: Test #57 Hybrid Circuit and Conference Circuit Test (continued) Error Test Description /...
  • Page 1341 HYB-LINE (Hybrid Line) Hybrid Line Local Digital Loop-Around Test (#58) This test checks the control channel between the media...
  • Page 1342Communication Manager Maintenance-Object Repair Procedures Table 468: Test #58 Hybrid Line Local Digital Loop-Around Test (continued) Error Test Description /...
  • Page 1343 HYB-LINE (Hybrid Line) Hybrid Line Remote Digital Looparound Test (#59) This test checks the digital control pair from the...
  • Page 1344Communication Manager Maintenance-Object Repair Procedures Table 469: Test #59 Hybrid Line Remote Digital Loop-Around Test (continued) Error Test Description /...
  • Page 1345 HYB-LINE (Hybrid Line) Hybrid Line Lamp Updates Test (#60) For this test, the software lights the lamps on the...
  • Page 1346Communication Manager Maintenance-Object Repair Procedures Table 470: Test #60 Hybrid Line Lamp Updates Test (continued) Error Test Description / Recommendation...
  • Page 1347 HYB-LINE (Hybrid Line) Table 471: Test #61 Hybrid Line Audits Test Error Test Description / Recommendation Code Result ABRT...
  • Page 1348Communication Manager Maintenance-Object Repair Procedures Table 471: Test #61 Hybrid Line Audits Test (continued) Error Test Description / Recommendation Code...
  • Page 1349 HYB-LINE (Hybrid Line) Hybrid Line Ringer Update Test (#62) In this update, a ‘‘ringer on’’ or a ‘‘ringer off’’...
  • Page 1350Communication Manager Maintenance-Object Repair Procedures Table 472: Test #62 Hybrid Line Ringer Update Test (continued) Error Test Description / Recommendation...
  • Page 1351 INADS (INADS Link) INADS (INADS Link) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Log Alarm...
  • Page 1352Communication Manager Maintenance-Object Repair Procedures The “Command successfully completed” message means the switch will attempt to call the alarm receiver...
  • Page 1353 INADS (INADS Link) Table 473: INADS Link Test Error Log Entries (continued) Error Test Description / Recommendation Code Result...
  • Page 1354Communication Manager Maintenance-Object Repair Procedures Table 473: INADS Link Test Error Log Entries (continued) Error Test Description / Recommendation Code...
  • Page 1355 IPMEDPRO IPMEDPRO The IPMEDPRO Maintenance Object applies to the TN2302 IP Media Processor and the TN2602AP IP Media Resource...
  • Page 1356Communication Manager Maintenance-Object Repair Procedures IPMEDPRO (TN2302 IP Media Processor) S8700 | 8710 / S8500 The IPMEDPRO Maintenance Object applies...
  • Page 1357 IPMEDPRO (TN2302 IP Media Processor) Table 474: TN2302 IPMEDPRO Circuit Pack Maintenance Error Log Entries (continued) Error Aux Associated...
  • Page 1358Communication Manager Maintenance-Object Repair Procedures Table 474: TN2302 IPMEDPRO Circuit Pack Maintenance Error Log Entries (continued) Error Aux Associated Test...
  • Page 1359 IPMEDPRO (TN2302 IP Media Processor) ● Make sure every condition for administration is met, and that a functioning MedPro...
  • Page 1360Communication Manager Maintenance-Object Repair Procedures resources associated with every DSP out of service, and then attempt to reset the TSI....
  • Page 1361 IPMEDPRO (TN2302 IP Media Processor) s. Error Type 3841: Aux Data = None: Inconsistent downlink message. The board was...
  • Page 1362Communication Manager Maintenance-Object Repair Procedures Control Channel Loop-around Test (#52) This test queries the circuit pack for its circuit pack...
  • Page 1363 IPMEDPRO (TN2302 IP Media Processor) A reset of this circuit pack takes about 3½ minutes. Table 477: Test #53...
  • Page 1364Communication Manager Maintenance-Object Repair Procedures IP Address Update Test #1371 This test is destructive. This test queries the media processor...
  • Page 1365 IPMEDPRO (TN2302 IP Media Processor) Network Connectivity Query Test (#1383) This test is nondestructive. This test passes if the...
  • Page 1366Communication Manager Maintenance-Object Repair Procedures Ping Test (#1379) This test is nondestructive. This test verifies that the MedPro circuit pack...
  • Page 1367 IPMEDPRO (TN2302 IP Media Processor) Table 480: Test #1379 Ping Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1368Communication Manager Maintenance-Object Repair Procedures FPGA Query This test verifies the status of the FPGA device on the TN2302 circuit...
  • Page 1369 IPMEDPRO (TN2302 IP Media Processor) Table 481: Test #1406 MP Diagnostic Test (continued) Error Test Description / Recommendation Code...
  • Page 1370Communication Manager Maintenance-Object Repair Procedures Table 481: Test #1406 MP Diagnostic Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1371 IPMEDPRO (TN2302 IP Media Processor) An audio channel using G.711 is setup between both boards. A 1004-Hz test tone...
  • Page 1372Communication Manager Maintenance-Object Repair Procedures Table 482: Short IP 2-Way Transmission Test (#1505) (continued) Error Test Description / Recommendation Code...
  • Page 1373 IPMEDPRO (TN2302 IP Media Processor) Table 482: Short IP 2-Way Transmission Test (#1505) (continued) Error Test Description / Recommendation...
  • Page 1374Communication Manager Maintenance-Object Repair Procedures A 1004-Hz test tone is transmitted from the source PN to the destination PN over...
  • Page 1375 IPMEDPRO (TN2302 IP Media Processor) Table 483: Long IP 2-Way Transmission Test (#1506) (continued) Error Test Description / Recommendation...
  • Page 1376Communication Manager Maintenance-Object Repair Procedures Table 483: Long IP 2-Way Transmission Test (#1506) (continued) Error Test Description / Recommendation Code...
  • Page 1377 IPMEDPRO (TN2302 IP Media Processor) Verify NIC Options Test (#1511) This test is nondestructive. This test verifies if the...
  • Page 1378Communication Manager Maintenance-Object Repair Procedures Table 484: Verify NIC Options Test (#1511) (continued) Error Test Description / Recommendation Code Result...
  • Page 1379 IPMEDPRO (TN2302 IP Media Processor) Table 484: Verify NIC Options Test (#1511) (continued) Error Test Description / Recommendation Code...
  • Page 1380Communication Manager Maintenance-Object Repair Procedures IPMEDPRO (TN2602AP IP Media Resource 320) S8700 | 8710 / S8500 The IPMEDPRO Maintenance Object...
  • Page 1381 IPMEDPRO (TN2602AP IP Media Resource 320) ● 320 voice channels, considered the standard IP Media Resource 320 ● 80...
  • Page 1382Communication Manager Maintenance-Object Repair Procedures Table 485: TN2602AP IP Media Resource Maintenance Error Log Entries (continued) Error Aux Associated Test...
  • Page 1383 IPMEDPRO (TN2602AP IP Media Resource 320) Table 485: TN2602AP IP Media Resource Maintenance Error Log Entries (continued) Error Aux...
  • Page 1384Communication Manager Maintenance-Object Repair Procedures b. Physically remove the circuit pack from the slot. b. Error Type 18: The IP...
  • Page 1385 IPMEDPRO (TN2602AP IP Media Resource 320) m. Error Type 2561: the ping test has failed. The diagnostics that are...
  • Page 1386Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order they are presented....
  • Page 1387 IPMEDPRO (TN2602AP IP Media Resource 320) Table 487: Test #52 Control Channel Loop-around Test (continued) Error Test Description /...
  • Page 1388Communication Manager Maintenance-Object Repair Procedures Table 488: Test #53 SAKI Sanity Test Error Test Description / Recommendation Code Result None...
  • Page 1389 IPMEDPRO (TN2602AP IP Media Resource 320) IP Address Update Test #1371 This test is conditionally destructive. This test queries...
  • Page 1390Communication Manager Maintenance-Object Repair Procedures Network Connectivity (#1383) This test is nondestructive. This test passes if the Ethernet port is...
  • Page 1391 IPMEDPRO (TN2602AP IP Media Resource 320) Ping Test (#1379) This test is nondestructive. This test verifies that the IP...
  • Page 1392Communication Manager Maintenance-Object Repair Procedures Table 491: Test #1379 Ping Test (continued) Error Test Description / Recommendation Code Result 2100...
  • Page 1393 IPMEDPRO (TN2602AP IP Media Resource 320) For logged failures reseat the board to run the test again. If the...
  • Page 1394Communication Manager Maintenance-Object Repair Procedures An audio channel using G.711 is setup between both boards. A 1004-Hz test tone is...
  • Page 1395 IPMEDPRO (TN2602AP IP Media Resource 320) Table 493: Short IP 2-Way Transmission Test (#1505) (continued) Error Test Description /...
  • Page 1396Communication Manager Maintenance-Object Repair Procedures Table 493: Short IP 2-Way Transmission Test (#1505) (continued) Error Test Description / Recommendation Code...
  • Page 1397 IPMEDPRO (TN2602AP IP Media Resource 320) test tone is transmitted from the source PN to the destination PN over...
  • Page 1398Communication Manager Maintenance-Object Repair Procedures Table 494: Long IP 2-Way Transmission Test (#1506) (continued) Error Test Description / Recommendation Code...
  • Page 1399 IPMEDPRO (TN2602AP IP Media Resource 320) Table 494: Long IP 2-Way Transmission Test (#1506) (continued) Error Test Description /...
  • Page 1400Communication Manager Maintenance-Object Repair Procedures Table 495: Test #1511 Verify NIC Options (continued) Error Test Description / Recommendation Code Result...
  • Page 1401 IPMEDPRO (TN2602AP IP Media Resource 320) Table 495: Test #1511 Verify NIC Options (continued) Error Test Description / Recommendation...
  • Page 1402Communication Manager Maintenance-Object Repair Procedures Table 495: Test #1511 Verify NIC Options (continued) Error Test Description / Recommendation Code Result...
  • Page 1403 IPMEDPRO (TN2602AP IP Media Resource 320) If the status is bad, the DSPs are taken out-of-service. A reset of...
  • Page 1404Communication Manager Maintenance-Object Repair Procedures Table 497: Test #1630 Packet Count Query (continued) Error Test Description / Recommendation Code Result...
  • Page 1405 IPSV-CTL (Ipserver Interface Control) IPSV-CTL (Ipserver Interface Control) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1406Communication Manager Maintenance-Object Repair Procedures The active media server’s maintenance software is responsible for maintaining the SOH of both the...
  • Page 1407 IPSV-CTL (Ipserver Interface Control) Table 499: IPSI A is Active Function IPSI A IPSI B EI IPSI in Another...
  • Page 1408Communication Manager Maintenance-Object Repair Procedures System Configurations with Duplicated IPSIs Figure 76 shows a critical-reliability system with duplicated IPSIs and...
  • Page 1409 IPSV-CTL (Ipserver Interface Control) Figure 77: Duplicated IPSI Duplicated PNC with Center Stage Switch Connectivity PN IPSI A T/C...
  • Page 1410Communication Manager Maintenance-Object Repair Procedures Table 503: Cabinets that support IPSI and IPSI duplication (continued) Cabinet type Supported IPSI Duplication...
  • Page 1411 IPSV-CTL (Ipserver Interface Control) Error Log Entries Whenever an IPSI interchange takes place, an error is logged against IPSV-CTL...
  • Page 1412Communication Manager Maintenance-Object Repair Procedures Table 505: Encoding of Error Codes for Software Requested IPSI interchange (continued) Field Variable Name...
  • Page 1413 IPSV-CTL (Ipserver Interface Control) IPSI Interchange (Duplicated IPSIs) Software will take action upon any fault that affects the IPSI...
  • Page 1414Communication Manager Maintenance-Object Repair Procedures An example of the output of the list ipserver-interface command is: list ipserver-interface IP SERVER...
  • Page 1415 IP-SVR (IP Server Interface) IP-SVR (IP Server Interface) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1416Communication Manager Maintenance-Object Repair Procedures Table 508: IPSI state-of-health components Fault Class Circuit pack function that is monitored Priority Clock...
  • Page 1417 IP-SVR (IP Server Interface) Control Network Interface This is a 10/100 BaseT Ethernet interface used to connect to the...
  • Page 1418Communication Manager Maintenance-Object Repair Procedures The TN2312BP and the 655A power supply provide the following information to the G650: ●...
  • Page 1419 IP-SVR (IP Server Interface) You can use the following Communication Manager SAT commands for emergency transfer: - set emergency-transfer...
  • Page 1420Communication Manager Maintenance-Object Repair Procedures IPSI Circuit Pack Faceplate The faceplate view of the TN2312AP IPSI is shown in Figure...
  • Page 1421 IP-SVR (IP Server Interface) Table 509: IPSI LEDs (continued) Function LED State Description Clock status Amber Flashing Active: Master...
  • Page 1422Communication Manager Maintenance-Object Repair Procedures 4-Character LED The 4-character LED is used to display the circuit pack status related to...
  • Page 1423 ISDN-PLK (ISDN-PRI Signaling Link Port) ISDN-PLK (ISDN-PRI Signaling Link Port) S8700 | 8710 / S8500 / S8300 MO Name...
  • Page 1424Communication Manager Maintenance-Object Repair Procedures In a 24-channel system, the DS1 ISDN Trunk or PRI endpoint port (B-channels) may use...
  • Page 1425 ISDN-PLK (ISDN-PRI Signaling Link Port) Notes: a. Error Type 0: run the short test sequence first. If every test...
  • Page 1426Communication Manager Maintenance-Object Repair Procedures h. Error Type 3842: Receive FIFO Overflow error. This error occurs when the circuit pack...
  • Page 1427 ISDN-PLK (ISDN-PRI Signaling Link Port) Table 512: Test #643 Signaling Link Board Check (continued) Error Test Description / Recommendation...
  • Page 1428Communication Manager Maintenance-Object Repair Procedures Table 513: Test #939 Signaling Port LAN Loop back Error Test Description / Recommendation Code...
  • Page 1429 ISDN-SGR (ISDN-PRI Signaling Group) ISDN-SGR (ISDN-PRI Signaling Group) S8700 | 8710 / S8500 / S8300 MO Name in Alarm...
  • Page 1430Communication Manager Maintenance-Object Repair Procedures ISDN-PRI D-channel signaling can be combined with a group of B channels in three basic...
  • Page 1431 ISDN-SGR (ISDN-PRI Signaling Group) Table 514: ISDN-PRI Signaling Group Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 1432Communication Manager Maintenance-Object Repair Procedures does recover, the B channels will be negotiated back to the In-Service state and their...
  • Page 1433 ISDN-SGR (ISDN-PRI Signaling Group) Table 515: Descriptions and Recommendations for Error Types 3842-3942 Error Description Recommendation Code 3842 A...
  • Page 1434Communication Manager Maintenance-Object Repair Procedures Table 515: Descriptions and Recommendations for Error Types 3842-3942 (continued) Error Description Recommendation Code 3878...
  • Page 1435 ISDN-SGR (ISDN-PRI Signaling Group) Table 515: Descriptions and Recommendations for Error Types 3842-3942 (continued) Error Description Recommendation Code 3894...
  • Page 1436Communication Manager Maintenance-Object Repair Procedures Table 515: Descriptions and Recommendations for Error Types 3842-3942 (continued) Error Description Recommendation Code 3910...
  • Page 1437 ISDN-SGR (ISDN-PRI Signaling Group) Primary Signaling Link Hardware Check (#636) The ISDN-PRI Signaling Group D-channel port depends on the...
  • Page 1438Communication Manager Maintenance-Object Repair Procedures Table 516: Test #636 Primary Signaling Link Hardware Check (continued) Error Test Description / Recommendation...
  • Page 1439 ISDN-SGR (ISDN-PRI Signaling Group) Figure 79: Remote Layer 3 Query Test (#637) PKTINT UDS1 CIRCUIT INTERFACE PROCESSOR PACKET TO...
  • Page 1440Communication Manager Maintenance-Object Repair Procedures Table 517: Test #637 Remote Layer 3 Query (continued) Error Test Description / Recommendation Code...
  • Page 1441 ISDN-SGR (ISDN-PRI Signaling Group) Table 517: Test #637 Remote Layer 3 Query (continued) Error Test Description / Recommendation Code...
  • Page 1442Communication Manager Maintenance-Object Repair Procedures Table 518: Test #639 Secondary Signaling Link Hardware Check (continued) Error Test Description / Recommendation...
  • Page 1443 ISDN-SGR (ISDN-PRI Signaling Group) Layer 2 Status Test (#647) The Layer 2 Status Test checks the layer-2 status of...
  • Page 1444Communication Manager Maintenance-Object Repair Procedures Table 519: Test #647 Layer 2 Status Query Test (continued) Error Test Description / Recommendation...
  • Page 1445 ISDN-SGR (ISDN-PRI Signaling Group) Table 519: Test #647 Layer 2 Status Query Test (continued) Error Test Description / Recommendation...
  • Page 1446Communication Manager Maintenance-Object Repair Procedures ISDN-TRK (DS1 ISDN Trunk) S8700 | 8710 / S8500 / S8300 MO Name in Alarm...
  • Page 1447 ISDN-TRK (DS1 ISDN Trunk) Two types of DS1 interfaces exist: ● 24 DS0 channels on a 1.544-Mbps link ●...
  • Page 1448Communication Manager Maintenance-Object Repair Procedures Alarming Based on Service States A warning alarm is logged against a DS1 ISDN B-channel...
  • Page 1449 ISDN-TRK (DS1 ISDN Trunk) ● Maintenance/Far-End (MTC/FE) This state is reached when the far end does not respond after...
  • Page 1450Communication Manager Maintenance-Object Repair Procedures Figure 80: Common Progressions in Service States Out-of- Service Maintenance Near End Near End Craft...
  • Page 1451 ISDN-TRK (DS1 ISDN Trunk) ISDN-PRI Trunk Service States Use status trunk grp#/mem# to see DS1 ISDN Trunk service states,...
  • Page 1452Communication Manager Maintenance-Object Repair Procedures Table 520: Service States (continued) Service State Alarm1 Possible Cause Possible Solution maint/FE WRN Signaling...
  • Page 1453 ISDN-TRK (DS1 ISDN Trunk) Table 521: DS1 ISDN Trunk Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 1454Communication Manager Maintenance-Object Repair Procedures f. Error Type 130: The circuit pack or media module has been removed or has...
  • Page 1455 ISDN-TRK (DS1 ISDN Trunk) The meanings of Aux Data values are shown below; ignore any others. Table 522: ISDN...
  • Page 1456Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 1457 ISDN-TRK (DS1 ISDN Trunk) Table 524: Test #6 NPE Crosstalk Test Error Test Description / Recommendation Code Result ABRT...
  • Page 1458Communication Manager Maintenance-Object Repair Procedures Table 524: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1459 ISDN-TRK (DS1 ISDN Trunk) Table 525: Test #7 Conference Circuit Test Error Test Description / Recommendation Code Result ABRT...
  • Page 1460Communication Manager Maintenance-Object Repair Procedures Audit and Update Test (#36) This test sends port level translation data from the switch...
  • Page 1461 ISDN-TRK (DS1 ISDN Trunk) Table 526: Test #36 Audit and Update Test (continued) Error Test Description / Recommendation Code...
  • Page 1462Communication Manager Maintenance-Object Repair Procedures Table 527: Test #255 Signaling Link State Check Test (continued) Error Test Description / Recommendation...
  • Page 1463 ISDN-TRK (DS1 ISDN Trunk) was initially in service, it is placed in the maintenance/far-end state. No outgoing calls will...
  • Page 1464Communication Manager Maintenance-Object Repair Procedures Table 528: Test #256 Service State Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 1465 ISDN-TRK (DS1 ISDN Trunk) Call State Audit Test (#257) If a call is active on the trunk, the switches...
  • Page 1466Communication Manager Maintenance-Object Repair Procedures Table 529: Test #257 Call State Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 1467 ISDN-TRK (DS1 ISDN Trunk) Figure 81: Outgoing ISDN-PRI Test Call ....................................................... . . . . . . . ....
  • Page 1468Communication Manager Maintenance-Object Repair Procedures Figure 82: ISDN-PRI Outgoing Test Call PI (TN765) or PACCON NETCON SPE (TN778) B-channel D-channel...
  • Page 1469 ISDN-TRK (DS1 ISDN Trunk) ● clear isdn-testcall grp#/mem# This command terminates an outgoing test call already in progress. Measurements...
  • Page 1470Communication Manager Maintenance-Object Repair Procedures Table 530: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 1471 ISDN-TRK (DS1 ISDN Trunk) Table 530: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 1472Communication Manager Maintenance-Object Repair Procedures Table 530: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 1473 ISDN-TRK (DS1 ISDN Trunk) Table 530: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 1474Communication Manager Maintenance-Object Repair Procedures Table 530: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 1475 JNL-PRNT (Journal Printer Link) JNL-PRNT (Journal Printer Link) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm...
  • Page 1476Communication Manager Maintenance-Object Repair Procedures LGATE-AJ S8700 | 8710 / S8500 See BRI-SET, Various Adjuncts on page 708. 1476 Maintenance...
  • Page 1477 LGATE-BD (ISDN-BRI Line Circuit Pack) LGATE-BD (ISDN-BRI Line Circuit Pack) S8700 | 8710 / S8500 See BRI-BD (ISDN-BRI Line...
  • Page 1478Communication Manager Maintenance-Object Repair Procedures LGATE-PT S8700 | 8710 / S8500 See BRI-PORT (ISDN-BRI Port) on page 685. 1478 Maintenance...
  • Page 1479 LIC-ERR (License-Error Mode) LIC-ERR (License-Error Mode) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Log Alarm...
  • Page 1480Communication Manager Maintenance-Object Repair Procedures The License File is loaded onto a server during initialization of Communication Manager software, restoration...
  • Page 1481 LIC-ERR (License-Error Mode) b. Error Type 513: the license has expired, and the 30-day timer has started. When the...
  • Page 1482Communication Manager Maintenance-Object Repair Procedures Table 531: Test #1484 and Test #19 License File Test (continued) Error Test Description /...
  • Page 1483 LIC-ERR (License-Error Mode) - Feature use exceeded prescribed limits - License expired - After a system had a valid...
  • Page 1484Communication Manager Maintenance-Object Repair Procedures Table 532: Error messages and repair procedures (continued) License Description Explanation and repair procedure Mode...
  • Page 1485 LIC-ERR (License-Error Mode) ● Type III: includes the product ID (license serial identification number), release number, and capacities. Type...
  • Page 1486Communication Manager Maintenance-Object Repair Procedures Table 533: License error messages (continued) If the system And reports this It means that......
  • Page 1487 LOG-SVN (Login Security Violation) LOG-SVN (Login Security Violation) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1488Communication Manager Maintenance-Object Repair Procedures 4. The affected login ID will be disabled as a result of detection of the...
  • Page 1489 LOG-SVN (Login Security Violation) Procedure to Retire SVN Alarm To retire a SVN alarm: 1. Enter the enable login...
  • Page 1490Communication Manager Maintenance-Object Repair Procedures MAINT (PN’s Maintenance Circuit Pack) S8700 MC MO Name in Alarm Initial SAT Command to...
  • Page 1491 MAINT (PN’s Maintenance Circuit Pack) closing the relay on either the PN’s Maintenance circuit pack (whichever is specified) for...
  • Page 1492Communication Manager Maintenance-Object Repair Procedures TN775D Maintenance Circuit Pack Used with a TN2312AP IPSI Circuit Pack Connectivity when installed in...
  • Page 1493 MAINT (PN’s Maintenance Circuit Pack) Table 535: PN’s Maintenance Circuit Pack Error Log Entries (continued) Error Aux Associated Test...
  • Page 1494Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1495 MAINT (PN’s Maintenance Circuit Pack) Table 536: Test #106 Sanity Handshake Test Error Test Description / Recommendation Code Result...
  • Page 1496Communication Manager Maintenance-Object Repair Procedures Table 536: Test #106 Sanity Handshake Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1497 MAINT (PN’s Maintenance Circuit Pack) Management Terminal Channel Local Loop-Around Test (#228) This test is destructive. This test checks...
  • Page 1498Communication Manager Maintenance-Object Repair Procedures Table 537: Test #228 Management Terminal Channel Local Loop-Around Test (continued) Error Test Description /...
  • Page 1499 MAINT (PN’s Maintenance Circuit Pack) Table 538: Test #229 Serial Channel Local Loop-Around Test (continued) Error Test Description /...
  • Page 1500Communication Manager Maintenance-Object Repair Procedures Table 538: Test #229 Serial Channel Local Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1501 MAINT (PN’s Maintenance Circuit Pack) Table 539: Test #303 PN’s Maintenance Circuit Pack Sanity Maze Test (continued) Error Test...
  • Page 1502Communication Manager Maintenance-Object Repair Procedures Table 540: Test #306 PN Maintenance Circuit Pack Reset Test (continued) Error Test Description /...
  • Page 1503 MAINT (PN’s Maintenance Circuit Pack) Table 540: Test #306 PN Maintenance Circuit Pack Reset Test (continued) Error Test Description...
  • Page 1504Communication Manager Maintenance-Object Repair Procedures Table 540: Test #306 PN Maintenance Circuit Pack Reset Test (continued) Error Test Description /...
  • Page 1505 MAINT (PN’s Maintenance Circuit Pack) Table 541: TEST #303 PN Maintenance Circuit Pack Sanity Maze Test (continued) Error Test...
  • Page 1506Communication Manager Maintenance-Object Repair Procedures Table 542: Test #337 PN Maintenance Circuit Pack Serial Link Test (continued) Error Test Description...
  • Page 1507 MAINT (PN’s Maintenance Circuit Pack) However, when the repeat option is used, the results for Test #115 come back...
  • Page 1508Communication Manager Maintenance-Object Repair Procedures MAPD-BD (MAPD Interface Circuit Pack TN802) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1509 MAPD-BD (MAPD Interface Circuit Pack TN802) Table 544: IP trunk feature/performance limitations on page 1509 describes the feature limitations...
  • Page 1510Communication Manager Maintenance-Object Repair Procedures Table 544: IP trunk feature/performance limitations (continued) Feature/ Description Recommendation Performance ISDN IP trunking has...
  • Page 1511 MAPD-BD (MAPD Interface Circuit Pack TN802) Table 545: Backing up TN802 administration data (continued) Step Description Comments 5. Wait...
  • Page 1512Communication Manager Maintenance-Object Repair Procedures PSTN Fallback Public Switched Telephone Network (PSTN) fallback is available on the Internet trunk application...
  • Page 1513 MAPD-BD (MAPD Interface Circuit Pack TN802) Figure 84: TN802 faceplate 1 2 3 4 5 fpdfmapd KLC 030899 Figure...
  • Page 1514Communication Manager Maintenance-Object Repair Procedures Table 547: TN802 LCD messages for IP trunks (continued) Display Explanation IML DWN # Internal...
  • Page 1515 MAPD-BD (MAPD Interface Circuit Pack TN802) 5. Click on Details and configure the settings (Table 548: Remote connection settings...
  • Page 1516Communication Manager Maintenance-Object Repair Procedures S8700 | 8710 / S8500 Directly-Connected Keyboard, Monitor, Mouse You need 2 power sources for...
  • Page 1517 MAPD-BD (MAPD Interface Circuit Pack TN802) 3. At the command prompt, type ping nnn.nn.nn.nn (the external IP trunk server’s...
  • Page 1518Communication Manager Maintenance-Object Repair Procedures 3. At the command prompt, type ping 10.32.64.97 (the internal IP trunk server’s address), and...
  • Page 1519 MAPD-BD (MAPD Interface Circuit Pack TN802) Board Assembly and Cables Figure 86 shows the circuit pack with the two...
  • Page 1520Communication Manager Maintenance-Object Repair Procedures Figure 87: TN802 board assembly and cables (side view) 1 2 3 4 5 6...
  • Page 1521 MAPD-BD (MAPD Interface Circuit Pack TN802) Figure 88: TN802 board assembly and cables (end view) 1 4 2 ckdfmap3...
  • Page 1522Communication Manager Maintenance-Object Repair Procedures Table 549: Replacing the TN802 hard drive (continued) Step Description Comments 5. Replace the circuit...
  • Page 1523 MAPD-BD (MAPD Interface Circuit Pack TN802) Table 550: MAPD (TN802) Error Log entries (continued) Error Aux Associated Test Alarm...
  • Page 1524Communication Manager Maintenance-Object Repair Procedures Table 550: MAPD (TN802) Error Log entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 1525 MAPD-BD (MAPD Interface Circuit Pack TN802) If the circuit pack is properly administered and the red LED is still...
  • Page 1526Communication Manager Maintenance-Object Repair Procedures j. Error Type 769: Transmit FIFO Underflow (threshold is 3 errors within 10 minutes); the...
  • Page 1527 MAPD-BD (MAPD Interface Circuit Pack TN802) m. Error Type 1538: Hyperactive circuit pack is out-of-service and may exhibit one...
  • Page 1528Communication Manager Maintenance-Object Repair Procedures 4098 Bad data 4099 Bad sub-qualifier 4100 State inconsistency 4101 Bad logical link 2 of...
  • Page 1529 MAPD-BD (MAPD Interface Circuit Pack TN802) Shutting Down NT on the TN802 Before removing the TN802 circuit pack from...
  • Page 1530Communication Manager Maintenance-Object Repair Procedures Order of Investigation Apply to Short Test Long Test Reset D/ND2 TN802?1 Sequence Sequence Board...
  • Page 1531 MAPD-BD (MAPD Interface Circuit Pack TN802) Table 552: Test #50 NPE Connection Audit Test (continued) Error Test Description /...
  • Page 1532Communication Manager Maintenance-Object Repair Procedures Control Channel Loop-Around Test (#52) This test queries the circuit pack for its circuit pack...
  • Page 1533 MAPD-BD (MAPD Interface Circuit Pack TN802) SAKI Sanity Test (#53) This test is destructive. This test resets the circuit...
  • Page 1534Communication Manager Maintenance-Object Repair Procedures Loss of Signal Alarm Inquiry Test (#138) This test is meaningless for the TN802 MAPD...
  • Page 1535 MAPD-BD (MAPD Interface Circuit Pack TN802) Red Alarm Inquiry Test (#140) This test is meaningless for the TN802 MAPD...
  • Page 1536Communication Manager Maintenance-Object Repair Procedures Minor Alarm Inquiry Test (#143) This test is meaningless for the TN802 MAPD circuit pack....
  • Page 1537 MAPD-BD (MAPD Interface Circuit Pack TN802) Translation Update Test (#146) The Translation Update test sends the circuit pack-level information...
  • Page 1538Communication Manager Maintenance-Object Repair Procedures Table 563: Test #146 Translation Update Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1539 MEDPRO (Media Processor MAPD Circuit Pack) MEDPRO (Media Processor MAPD Circuit Pack) S8700 | 8710 / S8500 MO Name...
  • Page 1540Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 564: Media Processor MAPD Circuit Pack...
  • Page 1541 MEDPRO (Media Processor MAPD Circuit Pack) Notes: a. Error Type 0: run the short test sequence first. If every...
  • Page 1542Communication Manager Maintenance-Object Repair Procedures e. Error Type 125: No Aux Data: The wrong circuit pack is inserted in the...
  • Page 1543 MEDPRO (Media Processor MAPD Circuit Pack) Order of Investigation Short Test Long Test Reset Board D/ND1 Sequence Sequence Sequence...
  • Page 1544Communication Manager Maintenance-Object Repair Procedures Table 565: Test #52 Control Channel Loop-Around Test (continued) Error Test Description / Recommendation Code...
  • Page 1545 MEDPRO (Media Processor MAPD Circuit Pack) Table 566: Test #53 SAKI Sanity Test Error Test Description / Recommendation Code...
  • Page 1546Communication Manager Maintenance-Object Repair Procedures IP Address Query Test #1371 This test is destructive. A Media Processor has two administration...
  • Page 1547 MEDPRO (Media Processor MAPD Circuit Pack) Ping Test (#1379) This test is a nondestructive test. It runs because of...
  • Page 1548Communication Manager Maintenance-Object Repair Procedures Table 568: Test #1379 Ping Test (continued) Error Test Description / Recommendation Code Result 2801...
  • Page 1549 MEDPRO (Media Processor MAPD Circuit Pack) Table 569: Test #1381 NT Reset Test (continued) Error Test Description / Recommendation...
  • Page 1550Communication Manager Maintenance-Object Repair Procedures NIC Query Test (#1383) This test is nondestructive. The test passes if the Ethernet port...
  • Page 1551 MEDPRO-C (Media-Processor Control) MEDPRO-C (Media-Processor Control) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command to...
  • Page 1552Communication Manager Maintenance-Object Repair Procedures ● Be physically inserted into the correct slot If the circuit pack has an entry...
  • Page 1553 MEDPROPT (TN802/TN2302/TN2602 MED PRO DSP PORT) MEDPROPT (TN802/TN2302/TN2602 MED PRO DSP PORT) S8700 | 8710 / S8500 MO Name...
  • Page 1554Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 572: MEDPROPT Error Log Entries Error...
  • Page 1555 MEDPROPT (TN802/TN2302/TN2602 MED PRO DSP PORT) f. Error Type 515: For the TN802B only, this error type indicates that...
  • Page 1556Communication Manager Maintenance-Object Repair Procedures For the TN2302 and TN2602 When using the TN2302 or TN2602, this test polls the...
  • Page 1557 MEDPROPT (TN802/TN2302/TN2602 MED PRO DSP PORT) DSP Port TDM Loop-Around Test (#1380) This test is nondestructive. This test sets...
  • Page 1558Communication Manager Maintenance-Object Repair Procedures Table 574: DSP PORT TDM Loop-Around Test (#1380) (continued) Error Test Description / Recommendation Code...
  • Page 1559 MEDPROPT (TN802/TN2302/TN2602 MED PRO DSP PORT) DSP Port Status Query Test (#1407) This test is nondestructive. This test queries...
  • Page 1560Communication Manager Maintenance-Object Repair Procedures MET-BD (MET Line Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1561 MET-LINE (MET Line) MET-LINE (MET Line) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command to...
  • Page 1562Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 576: MET Line Error Log Entries...
  • Page 1563 MET-LINE (MET Line) b. Error Type 1: the data link between the port and the terminal is not operational...
  • Page 1564Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1565 MET-LINE (MET Line) Table 578: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result 1000...
  • Page 1566Communication Manager Maintenance-Object Repair Procedures Table 578: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1567 MET-LINE (MET Line) Table 578: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result 0...
  • Page 1568Communication Manager Maintenance-Object Repair Procedures Table 579: Test #35 Port Diagnostic Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1569 MET-LINE (MET Line) Table 579: Test #35 Port Diagnostic Test (continued) Error Test Description / Recommendation Code Result FAIL...
  • Page 1570Communication Manager Maintenance-Object Repair Procedures Table 580: Test #56 MFAT Electronic Power Feed Test Error Test Description / Recommendation Code...
  • Page 1571 MET-LINE (MET Line) Table 580: Test #56 MFAT Electronic Power Feed Test (continued) Error Test Description / Recommendation Code...
  • Page 1572Communication Manager Maintenance-Object Repair Procedures Table 581: Test #57 Hybrid Circuit and Conference Circuit Test Error Test Description / Recommendation...
  • Page 1573 MET-LINE (MET Line) Table 581: Test #57 Hybrid Circuit and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 1574Communication Manager Maintenance-Object Repair Procedures Table 581: Test #57 Hybrid Circuit and Conference Circuit Test (continued) Error Test Description /...
  • Page 1575 MET-LINE (MET Line) MET Line Station Lamp Updates Test (#60) For this test, the software lights the lamps on...
  • Page 1576Communication Manager Maintenance-Object Repair Procedures Table 582: Test #60 MET Line Station Lamp Updates Test (continued) Error Test Description /...
  • Page 1577 MET-LINE (MET Line) Table 583: Test #61 MET Line Station Audits Test Error Test Description / Recommendation Code Result...
  • Page 1578Communication Manager Maintenance-Object Repair Procedures Table 583: Test #61 MET Line Station Audits Test (continued) Error Test Description / Recommendation...
  • Page 1579 MET-LINE (MET Line) MET Line Ringer Update Test (#62) In this update, a “ringer on” or a “ringer off”...
  • Page 1580Communication Manager Maintenance-Object Repair Procedures Table 584: Test #62 MET Line Ringer Update Test (continued) Error Test Description / Recommendation...
  • Page 1581 MED-GTWY (MEDIA GATEWAY) MED-GTWY (MEDIA GATEWAY) S8700 | 8710 / S8500 / S8300 / G700 MO Name in Alarm...
  • Page 1582Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Order of Investigation Short Test Long Test D/ND1...
  • Page 1583 MG-ANA (ANALOG MM711) MG-ANA (ANALOG MM711) S8700 | 8710 / S8500 / S8300 / G700 MO Name in Alarm...
  • Page 1584Communication Manager Maintenance-Object Repair Procedures Analog modems are supported on the G700 only in limited configurations, in which the modem...
  • Page 1585 MG-ANN (Voice Announcements) MG-ANN (Voice Announcements) S8700 | 8710 / S8500 / S8300 / G700 Voice Announcements over the...
  • Page 1586Communication Manager Maintenance-Object Repair Procedures MG-BRI (BRI Trunk Media Module MM720) S8700 | 8710 / S8500 / S8300 / G350...
  • Page 1587 MG-BRI (BRI Trunk Media Module MM720) ISDN Interface Reference Points Figure 89: Integrated Trunk-Side BRI, ISDN Interface Reference Points...
  • Page 1588Communication Manager Maintenance-Object Repair Procedures Figure 89: Integrated Trunk-Side BRI, ISDN Interface Reference Points S PBX NT2 CO TE V...
  • Page 1589 MG-BRI (BRI Trunk Media Module MM720) Table 587: ISDN Interface Reference Point definitions (continued) U Basic Rate network-side 2-wire...
  • Page 1590Communication Manager Maintenance-Object Repair Procedures Table 588: MG-BRI Error Log Entries and Test to Clear Values (continued) Error Aux Associated...
  • Page 1591 MG-BRI (BRI Trunk Media Module MM720) e. Error Type 769: the circuit pack detects a program logic error. While...
  • Page 1592Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1593 MG-DCP (Digital Line Media Module) MG-DCP (Digital Line Media Module) S8700 | 8710 / S8500 / S8300 / G700...
  • Page 1594Communication Manager Maintenance-Object Repair Procedures MG-DS1 (DS1 Interface Media Module) S8700 | 8710 / S8500 / S8300 / G700 MO...
  • Page 1595 MG-DS1 (DS1 Interface Media Module) Echo Cancellation The MM710 Media Module features an integrated echo canceller. Echo cancellation supports...
  • Page 1596Communication Manager Maintenance-Object Repair Procedures Echo cancellation on the MM710 is selectable per channel, even though it is administrable on...
  • Page 1597 MG-DS1 (DS1 Interface Media Module) Table 589: DS1 Interface Media Module Maintenance Error Log Entries (continued) Error Aux Associated...
  • Page 1598Communication Manager Maintenance-Object Repair Procedures Table 589: DS1 Interface Media Module Maintenance Error Log Entries (continued) Error Aux Associated Test...
  • Page 1599 MG-DS1 (DS1 Interface Media Module) Notes: a. Error Type 0: run the Short Test Sequence first. If all tests...
  • Page 1600Communication Manager Maintenance-Object Repair Procedures f. Error Type 257: associated with the Common Port Media Module Maintenance Test. Refer to...
  • Page 1601 MG-DS1 (DS1 Interface Media Module) Echo Cancellation is no longer being supplied by the board. Clear the alarm using...
  • Page 1602Communication Manager Maintenance-Object Repair Procedures p. Error Type 3840: is not service-affecting. No action is required. These errors are reported...
  • Page 1603 MG-DS1 (DS1 Interface Media Module) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order they are...
  • Page 1604Communication Manager Maintenance-Object Repair Procedures Control Channel Looparound Test (#52) This test queries the Media Module for its Media Module...
  • Page 1605 MG-DS1 (DS1 Interface Media Module) SAKI Sanity Test (#53) ! CAUTION: CAUTION: This test resets the Media Module. The...
  • Page 1606Communication Manager Maintenance-Object Repair Procedures Table 591: Test #53 SAKI Sanity Test (continued) Error Test Description/ Recommendation Code Result PASS...
  • Page 1607 MG-DS1 (DS1 Interface Media Module) Echo Cancellation If the MM710 firmware detects a serious echo canceller hardware error, it...
  • Page 1608Communication Manager Maintenance-Object Repair Procedures Table 592: TEST #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description/ Recommendation...
  • Page 1609 MG-DS1 (DS1 Interface Media Module) Table 592: TEST #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description/...
  • Page 1610Communication Manager Maintenance-Object Repair Procedures Table 592: TEST #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description/ Recommendation...
  • Page 1611 MG-DS1 (DS1 Interface Media Module) Line Loopback Alarm The Line Loopback (LLB) is used by the remote DS1 endpoint...
  • Page 1612Communication Manager Maintenance-Object Repair Procedures Table 593: TEST #139 Blue Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1613 MG-DS1 (DS1 Interface Media Module) Table 593: TEST #139 Blue Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1614Communication Manager Maintenance-Object Repair Procedures Table 593: TEST #139 Blue Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1615 MG-DS1 (DS1 Interface Media Module) Loss of Multiframe Alarm If the MM710 Interface Media Module is administered using DMI-BOS...
  • Page 1616Communication Manager Maintenance-Object Repair Procedures Table 594: TEST #140 Red Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1617 MG-DS1 (DS1 Interface Media Module) Table 594: TEST #140 Red Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1618Communication Manager Maintenance-Object Repair Procedures Table 594: TEST #140 Red Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1619 MG-DS1 (DS1 Interface Media Module) When the Yellow alarm is cleared, the maintenance software restores all trunks or ports...
  • Page 1620Communication Manager Maintenance-Object Repair Procedures Table 595: TEST #141 Yellow Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1621 MG-DS1 (DS1 Interface Media Module) Table 595: TEST #141 Yellow Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1622Communication Manager Maintenance-Object Repair Procedures Table 595: TEST #141 Yellow Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1623 MG-DS1 (DS1 Interface Media Module) Table 595: TEST #141 Yellow Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1624Communication Manager Maintenance-Object Repair Procedures Table 595: TEST #141 Yellow Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1625 MG-DS1 (DS1 Interface Media Module) When the Major alarm is cleared, the maintenance software restores all trunks or ports...
  • Page 1626Communication Manager Maintenance-Object Repair Procedures Table 596: TEST #142 Major Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1627 MG-DS1 (DS1 Interface Media Module) Table 596: TEST #142 Major Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1628Communication Manager Maintenance-Object Repair Procedures Table 597: TEST #143 Minor Alarm Inquiry Test Error Test Description/ Recommendation Code Result ABRT...
  • Page 1629 MG-DS1 (DS1 Interface Media Module) Table 597: TEST #143 Minor Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1630Communication Manager Maintenance-Object Repair Procedures Table 597: TEST #143 Minor Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1631 MG-DS1 (DS1 Interface Media Module) If the count of slips is over the threshold, a Minor alarm is raised...
  • Page 1632Communication Manager Maintenance-Object Repair Procedures Table 598: TEST #144 Slip Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1633 MG-DS1 (DS1 Interface Media Module) Table 598: TEST #144 Slip Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1634Communication Manager Maintenance-Object Repair Procedures Table 598: TEST #144 Slip Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1635 MG-DS1 (DS1 Interface Media Module) A Minor alarm against the MM710 Interface Media Module is raised, but all trunks...
  • Page 1636Communication Manager Maintenance-Object Repair Procedures Table 599: TEST #145 Misframe Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1637 MG-DS1 (DS1 Interface Media Module) Table 599: TEST #145 Misframe Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code...
  • Page 1638Communication Manager Maintenance-Object Repair Procedures Table 599: TEST #145 Misframe Alarm Inquiry Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1639 MG-DS1 (DS1 Interface Media Module) Translation Update Test (#146) The Translation Update Test sends the circuit-pack-level information specified by...
  • Page 1640Communication Manager Maintenance-Object Repair Procedures Echo Canceller Test (#1420) ! CAUTION: CAUTION: This test is executed only for MM710 Media...
  • Page 1641 MG-DS1 (DS1 Interface Media Module) Table 601: Test #1420 Echo Canceller Test (continued) Error Test Description/ Recommendation Code Result...
  • Page 1642Communication Manager Maintenance-Object Repair Procedures Table 601: Test #1420 Echo Canceller Test (continued) Error Test Description/ Recommendation Code Result 1400,...
  • Page 1643 MG-IAMM (Integrated Analog Media Module) MG-IAMM (Integrated Analog Media Module) S8700 | 8710 / S8500 / S8300 - G250...
  • Page 1644Communication Manager Maintenance-Object Repair Procedures G250, G250-BRI, G350 See XXX-BD (Common Port Circuit Pack/Media Module) on page 2539 for media...
  • Page 1645 MG-IAMM (Integrated Analog Media Module) media module or the SAKI Sanity Test fails. NOTE: The IAMM is not removable,...
  • Page 1646Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1647 MG-IAMM (Integrated Analog Media Module) Ringing Application Test (#51) This test is not applicable to media modules and will...
  • Page 1648Communication Manager Maintenance-Object Repair Procedures SAKI Sanity Test (#53) This test is destructive. This test resets the circuit pack or...
  • Page 1649 MG-IAMM (Integrated Analog Media Module) Flow Control Update Test (#1) This test is not applicable to media modules and...
  • Page 1650Communication Manager Maintenance-Object Repair Procedures MG-ICC (Internal Call Controller) S8700 | 8710 / S8500 / S8300 / G700 MO Name...
  • Page 1651 MG-VOIP (MM760 MED PRO DSP PORT) MG-VOIP (MM760 MED PRO DSP PORT) S8700 | 8710 / S8500 / S8300...
  • Page 1652Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Order of Investigation Short Test Long Test D/ND...
  • Page 1653 MG-VOIP (MM760 MED PRO DSP PORT) Table 611: TEST #52 Control Channel Looparound Test (continued) Error Test Description/ Recommendation...
  • Page 1654Communication Manager Maintenance-Object Repair Procedures MIS (Management Information System) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1655 MMI-BD MMI-BD S8700 | 8710 / S8500 MO Name Alarm Initial SAT Command to Run Full Name of MO...
  • Page 1656Communication Manager Maintenance-Object Repair Procedures Figure 90: TN787 Multimedia Interface (MMI) Circuit Pack TN2207/Expansion Services Module The TN2207 circuit pack...
  • Page 1657 MMI-BD Figure 91: Typical ESM connections 6 8 1 2 3 7 5 4 cydf012 KLC 092801 Figure notes:...
  • Page 1658Communication Manager Maintenance-Object Repair Procedures Table 613: MMI-BD Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 1659 MMI-BD f. Error Type 513: the circuit pack detected an Angel on-board hardware failure. The reported Aux Data values...
  • Page 1660Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Code Investigate tests in the order presented when inspecting...
  • Page 1661 MMI-BD Table 614: Test #6 TSI Crosstalk Test Error Test Description / Recommendation Code Result ABRT Internal system error....
  • Page 1662Communication Manager Maintenance-Object Repair Procedures TSI Loop-Around Test (#1108) This test is nondestructive. During this test, the MMI’s Time Slot...
  • Page 1663 MMI-BD Table 615: Test #1108 TSI Loop-Around Test (continued) Error Test Description / Recommendation Code Result 2100 ABRT Could...
  • Page 1664Communication Manager Maintenance-Object Repair Procedures Table 616: Test #1122/1123 MMI Synchronization Status Test Error Test Description / Recommendation Code Result...
  • Page 1665 MMI-BD Control Channel Loop-Around Test (#52) Refer to the repair procedure described in XXX-BD (Common Port Circuit Pack) as...
  • Page 1666Communication Manager Maintenance-Object Repair Procedures MMI-LEV (Multimedia Interface Resource Level) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1667 MMI-LEV (Multimedia Interface Resource Level) exists, yet no alarms have been raised against MMI-BD or MMI-PT MOs, a MMI...
  • Page 1668Communication Manager Maintenance-Object Repair Procedures available for service to be equal to or more than the calculated port capacity. See...
  • Page 1669 MMI-PT MMI-PT S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command to Run Full Name of...
  • Page 1670Communication Manager Maintenance-Object Repair Procedures Figure 92: TN787 MMI (MULTIMEDIA INTERFACE) CIRCUIT PACK Error Log Entries and Test to Clear...
  • Page 1671 MMI-PT Table 618: MMI-PT Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to Clear Value Type...
  • Page 1672Communication Manager Maintenance-Object Repair Procedures h. Error Types 3841 - 3844: are not related to VSP-MCU. They could be caused...
  • Page 1673 MMI-PT Table 619: Test #1111 Resource Loop-Around Test Error Test Description / Recommendation Code Result 1000 ABRT System resources...
  • Page 1674Communication Manager Maintenance-Object Repair Procedures Table 619: Test #1111 Resource Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1675 MMI-SYNC MMI-SYNC S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command to Run Full Name of...
  • Page 1676Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 620: MMI-SYNC Error Log Entries Error...
  • Page 1677 MODEM-BD (Modem Pool Circuit Pack) MODEM-BD (Modem Pool Circuit Pack) S8700 | 8710 / S8500 MO Name Alarm Initial...
  • Page 1678Communication Manager Maintenance-Object Repair Procedures MODEM-PT (Modem Pool Port) S8700 | 8710 / S8500 MO Name Alarm Initial SAT Command...
  • Page 1679 MODEM-PT (Modem Pool Port) Figure 93: Typical Modem Pool Switched Connection with Integrated Pooled Modem TERMINAL DATA MODULE DCP...
  • Page 1680Communication Manager Maintenance-Object Repair Procedures Figure 94: Typical Modem Pool Switched Connection with Combined Modem Pool DCP TERMINAL DATA MODULE...
  • Page 1681 MODEM-PT (Modem Pool Port) Troubleshooting Modem-Pool Symptoms Certain customer-reported troubles may provide important information for troubleshooting Modem Pool problems....
  • Page 1682Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 621: Modem Pool Port Error Log...
  • Page 1683 MODEM-PT (Modem Pool Port) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1684Communication Manager Maintenance-Object Repair Procedures Table 622: Test #96 Modem Pool NPE Crosstalk Test (continued) Error Test Description / Recommendation...
  • Page 1685 MODEM-PT (Modem Pool Port) Table 622: Test #96 Modem Pool NPE Crosstalk Test (continued) Error Test Description / Recommendation...
  • Page 1686Communication Manager Maintenance-Object Repair Procedures Modem Pool Conference Test (#97) This test is destructive. The Modem Pool Conference test checks...
  • Page 1687 MODEM-PT (Modem Pool Port) Table 623: Test #97 Modem Pool Conference Test (continued) Error Test Description / Recommendation Code...
  • Page 1688Communication Manager Maintenance-Object Repair Procedures Table 623: Test #97 Modem Pool Conference Test (continued) Error Test Description / Recommendation Code...
  • Page 1689 MODEM-PT (Modem Pool Port) Test data patterns are transmitted from a Maintenance/Test board’s digital port over network time slot...
  • Page 1690Communication Manager Maintenance-Object Repair Procedures Table 624: Test #98 Modem Pool Conversion Resource Loop-Around Test (continued) Error Test Description /...
  • Page 1691 MODEM-PT (Modem Pool Port) Table 624: Test #98 Modem Pool Conversion Resource Loop-Around Test (continued) Error Test Description /...
  • Page 1692Communication Manager Maintenance-Object Repair Procedures Table 624: Test #98 Modem Pool Conversion Resource Loop-Around Test (continued) Error Test Description /...
  • Page 1693 MODEM-PT (Modem Pool Port) Table 624: Test #98 Modem Pool Conversion Resource Loop-Around Test (continued) Error Test Description /...
  • Page 1694Communication Manager Maintenance-Object Repair Procedures Table 624: Test #98 Modem Pool Conversion Resource Loop-Around Test (continued) Error Test Description /...
  • Page 1695 MODEM-PT (Modem Pool Port) Modem Pool Audit Test (#99) This audit updates the Modem Pool conversion resource status contained...
  • Page 1696Communication Manager Maintenance-Object Repair Procedures M/T-ANL (Maintenance/Test Analog Port) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1697 M/T-ANL (Maintenance/Test Analog Port) Error Log Entries and Test to Clear Values Table 626: M/T-ANL Error Log Entries Error...
  • Page 1698Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing...
  • Page 1699 M/T-ANL (Maintenance/Test Analog Port) Table 627: Test #9 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1700Communication Manager Maintenance-Object Repair Procedures Table 627: Test #9 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1701 M/T-ANL (Maintenance/Test Analog Port) Table 628: Test #13 Analog Port Digital Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1702Communication Manager Maintenance-Object Repair Procedures Table 628: Test #13 Analog Port Digital Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1703 M/T-ANL (Maintenance/Test Analog Port) counter, so that if the port continues to fail during or after Communication Manager demands...
  • Page 1704Communication Manager Maintenance-Object Repair Procedures Analog Port Sanity Test (#963) This test verifies that the port circuitry involved in the...
  • Page 1705 M/T-BD (Maintenance/Test Circuit Pack) M/T-BD (Maintenance/Test Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1706Communication Manager Maintenance-Object Repair Procedures Hardware Error Log Entries and Test to Clear Values Maintenance/Test Board Error Log Entries Error...
  • Page 1707 M/T-BD (Maintenance/Test Circuit Pack) c. Error Type 18: the circuit pack has been busied out by the command busyout...
  • Page 1708Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1709 M/T-DIG (Maintenance/Test Digital Port) M/T-DIG (Maintenance/Test Digital Port) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1710Communication Manager Maintenance-Object Repair Procedures Figure 97: ISDN-PRI Outgoing Test Call PBX Equipment SPE UN332 TN1655 MSSNET PKT-INT Packet Looped-back...
  • Page 1711 M/T-DIG (Maintenance/Test Digital Port) Table 632: M/T-DIG Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 1712Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1713 M/T-DIG (Maintenance/Test Digital Port) Table 633: Test #9 NPE Crosstalk Test Error Test Description / Recommendation Code Result 1000...
  • Page 1714Communication Manager Maintenance-Object Repair Procedures Table 633: Test #9 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1715 M/T-DIG (Maintenance/Test Digital Port) Only one value (Pass, Fail, or Abort) is generated as a result of the two...
  • Page 1716Communication Manager Maintenance-Object Repair Procedures Table 634: Test #13 Digital Port Loop-Around Test (continued) Error Test Description / Recommendation Code...
  • Page 1717 M/T-DIG (Maintenance/Test Digital Port) Clear Error Counters (#270) This test is not an actual test in the strict sense...
  • Page 1718Communication Manager Maintenance-Object Repair Procedures The test passes if all four self-tests are successful. The test stops when any one...
  • Page 1719 M/T-DIG (Maintenance/Test Digital Port) Table 636: Test #565 Digital Port Sanity Test (continued) Error Test Description / Recommendation Code...
  • Page 1720Communication Manager Maintenance-Object Repair Procedures Table 636: Test #565 Digital Port Sanity Test (continued) Error Test Description / Recommendation Code...
  • Page 1721 M/T-DIG (Maintenance/Test Digital Port) Hook State Inquiry (#566) This test ensures that the Maintenance/Test digital port maintenance software and...
  • Page 1722Communication Manager Maintenance-Object Repair Procedures M/T-PKT (Maintenance/Test Packet Bus Port) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1723 M/T-PKT (Maintenance/Test Packet Bus Port) Table 638: M/T-PKT Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 1724Communication Manager Maintenance-Object Repair Procedures 3. If the error recurs, replace the Maintenance/Test circuit pack. When this alarm is active,...
  • Page 1725 M/T-PKT (Maintenance/Test Packet Bus Port) Clear Error Counters (#270) This test is not an actual test in the strict...
  • Page 1726Communication Manager Maintenance-Object Repair Procedures Packet Bus Port Health Inquiry Test (#567) This test verifies that the packet-bus fault-detection and...
  • Page 1727 NO-LIC (No License) NO-LIC (No License) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Initial Command...
  • Page 1728Communication Manager Maintenance-Object Repair Procedures Figure 98: License mode algorithm System initialization 1 License-Error No present? Yes Timer No value...
  • Page 1729 NO-LIC (No License) Error Log Entries and Test to Clear Values Error Aux Associated Alarm On/Off Test to Clear...
  • Page 1730Communication Manager Maintenance-Object Repair Procedures f. Error Type 1793: a Software Version Mismatch has occurred. The system enters No-License mode....
  • Page 1731 NR-CONN (Network-Region Connect) NR-CONN (Network-Region Connect) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command to...
  • Page 1732Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 641: NR-CONN Error Log Entries Error...
  • Page 1733 NR-CONN (Network-Region Connect) Network Region Interconnectivity Test (#1417) This test is nondestructive. Test #1417 is a nonstandard test, since...
  • Page 1734Communication Manager Maintenance-Object Repair Procedures Table 642: Test #1417 Network Region Interconnectivity Test (continued) Error Test Description / Recommendation Code...
  • Page 1735 NR-CONN (Network-Region Connect) Table 642: Test #1417 Network Region Interconnectivity Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1736Communication Manager Maintenance-Object Repair Procedures OPS-LINE (DS1 Off-Premises Station Line) S8700 | 8710 / S8500 MO Name in Alarm Initial...
  • Page 1737 OPS-LINE (DS1 Off-Premises Station Line) Error Log Entries and Test to Clear Values Table 643: DS1 OPS Maintenance Error...
  • Page 1738Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1739 OPS-LINE (DS1 Off-Premises Station Line) Table 644: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 1740Communication Manager Maintenance-Object Repair Procedures Table 644: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1741 OPS-LINE (DS1 Off-Premises Station Line) Table 644: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 1742Communication Manager Maintenance-Object Repair Procedures Table 645: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1743 OPS-LINE (DS1 Off-Premises Station Line) Table 645: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code...
  • Page 1744Communication Manager Maintenance-Object Repair Procedures Table 645: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1745 OPS-LINE (DS1 Off-Premises Station Line) Table 645: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code...
  • Page 1746Communication Manager Maintenance-Object Repair Procedures Table 646: Test #36 Audit and Update Test (continued) Error Test Description / Recommendation Code...
  • Page 1747 OPS-LINE (DS1 Off-Premises Station Line) Table 646: Test #36 Audit and Update Test (continued) Error Test Description / Recommendation...
  • Page 1748Communication Manager Maintenance-Object Repair Procedures DS1 OPS Switchhook Inquiry Test (#312) This test initiates the Switchhook Audit test. The test...
  • Page 1749 OPS-LINE (DS1 Off-Premises Station Line) Table 647: Test #312 DS1 OPS Switchhook Inquiry Test (continued) Error Test Description /...
  • Page 1750Communication Manager Maintenance-Object Repair Procedures Table 647: Test #312 DS1 OPS Switchhook Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 1751 PDMODULE (Processor Data Module) PDMODULE (Processor Data Module) Error log entries and tests also apply to TDMODULE. S8700 |...
  • Page 1752Communication Manager Maintenance-Object Repair Procedures Stand-Alone DCP Data Modules There are two types of stand-alone DCP data modules as shown...
  • Page 1753 PDMODULE (Processor Data Module) Configurations and Maintenance The MPDM provides an interface for Data Terminal Equipment (terminals), and the...
  • Page 1754Communication Manager Maintenance-Object Repair Procedures Disconnected The port is administered but the associated digital link does not respond. An administered...
  • Page 1755 PDMODULE (Processor Data Module) Error Log Entries and Test to Clear Values Table 650: PDMODULE, TDMODULE Error Log Entries...
  • Page 1756Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0 appears in the Error Log only if a Digital Line...
  • Page 1757 PDMODULE (Processor Data Module) determine the state of the data module. The off-hook should have changed the service state...
  • Page 1758Communication Manager Maintenance-Object Repair Procedures Order of Investigation Short Test Long Test D/ND1 Sequence Sequence Port Circuit Information Channel and...
  • Page 1759 PDMODULE (Processor Data Module) Table 651: Test #9 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1760Communication Manager Maintenance-Object Repair Procedures Table 651: Test #9 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1761 PDMODULE (Processor Data Module) Information and Control Channel Local Loop Test (#13) This is a set of four tests...
  • Page 1762Communication Manager Maintenance-Object Repair Procedures Table 652: Information and Control Channel Local Loop Test (continued) Error Test Description / Recommendation...
  • Page 1763 PDMODULE (Processor Data Module) Table 652: Information and Control Channel Local Loop Test (continued) Error Test Description / Recommendation...
  • Page 1764Communication Manager Maintenance-Object Repair Procedures ● EPF inquiry: The status of the Electronic Power Feed is sent uplink. EPF is...
  • Page 1765 PDMODULE (Processor Data Module) Table 653: Test #17 Data Module Audits Test (continued) Error Test Description / Recommendation Code...
  • Page 1766Communication Manager Maintenance-Object Repair Procedures Data Module Internal Loop-Around Test (#175) This test verifies that a data message can be...
  • Page 1767 PDMODULE (Processor Data Module) Table 654: Test #175 Data Module Internal Loop-Around Test Error Test Description / Recommendation Code...
  • Page 1768Communication Manager Maintenance-Object Repair Procedures Table 654: Test #175 Data Module Internal Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1769 PDMODULE (Processor Data Module) Table 654: Test #175 Data Module Internal Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1770Communication Manager Maintenance-Object Repair Procedures Table 654: Test #175 Data Module Internal Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1771 PDMODULE (Processor Data Module) Table 654: Test #175 Data Module Internal Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1772Communication Manager Maintenance-Object Repair Procedures Table 654: Test #175 Data Module Internal Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 1773 PE-BCHL (PRI Endpoint Port) PE-BCHL (PRI Endpoint Port) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1774Communication Manager Maintenance-Object Repair Procedures Multiple PRI endpoints on one line-side facility are separate and distinct within the facility. Non-overlapping...
  • Page 1775 PE-BCHL (PRI Endpoint Port) Figure 102: PRI Endpoint Port Interactions Packet Bus Signaling PKTINT ISDN-LNK (Port 24) Circuit UDS1...
  • Page 1776Communication Manager Maintenance-Object Repair Procedures ports in the PRI endpoint can still be used for incoming and outgoing calls. No...
  • Page 1777 PE-BCHL (PRI Endpoint Port) Table 655: PRI Endpoint Port Service States (continued) Service Alarm Possible Cause Possible Solution State...
  • Page 1778Communication Manager Maintenance-Object Repair Procedures Figure 103: Common Progressions in PRI Endpoint Service States OUT-OF- SERVICE MAINTENANCE NEAR END CRAFT...
  • Page 1779 PE-BCHL (PRI Endpoint Port) Table 656: PRI endpoint port Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 1780Communication Manager Maintenance-Object Repair Procedures d. Error Type 18: the PRI endpoint port has been busied out by busyout pri-endpoint...
  • Page 1781 PE-BCHL (PRI Endpoint Port) Table 657: PE-BCHL - Error 3585 Aux Data Values Aux Meaning Data 10 A call...
  • Page 1782Communication Manager Maintenance-Object Repair Procedures NPE Crosstalk Test (#6) The NPE Crosstalk test verifies that this port’s NPE channel talks...
  • Page 1783 PE-BCHL (PRI Endpoint Port) Table 658: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1784Communication Manager Maintenance-Object Repair Procedures Conference Circuit Test (#7) The Conference Circuit test verifies that the NPE channel for the...
  • Page 1785 PE-BCHL (PRI Endpoint Port) Audit and Update Test (#36) This test sends port level translation data from switch processor...
  • Page 1786Communication Manager Maintenance-Object Repair Procedures Signaling Link State Check Test (#255) As noted in the preceding general description, operation of...
  • Page 1787 PE-BCHL (PRI Endpoint Port) port, but incoming calls will be accepted. The service state of this port does not...
  • Page 1788Communication Manager Maintenance-Object Repair Procedures Call State Audit Test (#257) If a call is active on the port, the switches...
  • Page 1789 PE-BCHL (PRI Endpoint Port) Table 663: Test #257 Call State Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 1790Communication Manager Maintenance-Object Repair Procedures PKT-BUS (Packet Bus) S8700 | 8710 / S8500 MO Name in Alarm Alarm Initial Command...
  • Page 1791 PKT-BUS (Packet Bus) This section on the PKT-BUS MO is limited to a description of the Error and Alarm...
  • Page 1792Communication Manager Maintenance-Object Repair Procedures Hardware Error Log Entries and Test to Clear Value Table 664: PKT-BUS Error Log Entries...
  • Page 1793 PKT-BUS (Packet Bus) e. Error Type 2049: S8700 MC: The Maintenance/Test packet bus port (M/T-PKT) has detected a Packet...
  • Page 1794Communication Manager Maintenance-Object Repair Procedures ● The packet bus port has been busied out (indicated by Error Type 18), and...
  • Page 1795 PKT-BUS (Packet Bus) Table 665: Test #572 Maintenance/Test Circuit Pack Query Test Error Test Description / Recommendation Code Result...
  • Page 1796Communication Manager Maintenance-Object Repair Procedures Table 665: Test #572 Maintenance/Test Circuit Pack Query Test (continued) Error Test Description / Recommendation...
  • Page 1797 PKT-BUS (Packet Bus) Table 665: Test #572 Maintenance/Test Circuit Pack Query Test (continued) Error Test Description / Recommendation Code...
  • Page 1798Communication Manager Maintenance-Object Repair Procedures Packet Circuit Pack Audit Test (#573) This test determines whether Packet circuit packs have reported...
  • Page 1799 PKT-INT (Packet Interface) PKT-INT (Packet Interface) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command to...
  • Page 1800Communication Manager Maintenance-Object Repair Procedures S8700 | 8710: If the active IPSI’s Packet Interface module causes a MAJOR alarm in...
  • Page 1801 PKT-INT (Packet Interface) S8700 IP: All port networks must have IPSI/PKT-INTs. They can be all simplex (one IPSI per...
  • Page 1802Communication Manager Maintenance-Object Repair Procedures the standby PKT-INT. In S8700 Multi-Connect, the active media server communicates directly with both active...
  • Page 1803 PKT-INT (Packet Interface) Planned PKT-INT Interchange (Link Migration) A planned interchange of PKT-INTs uses link migration to assure that...
  • Page 1804Communication Manager Maintenance-Object Repair Procedures PKT-INT and System Reliability S8700 IP A PKT-INT module resides on each IPSI board. On...
  • Page 1805 PKT-INT (Packet Interface) Figure 105: IP Connect Duplex Reliability - Simplex Control Network 1 2 4 3 4 1...
  • Page 1806Communication Manager Maintenance-Object Repair Procedures S8700 MC On S8700 Multi-Connect, a PKT-INT module resides on each IPSI board. LAPD links...
  • Page 1807 PKT-INT (Packet Interface) Figure 106: Duplex-Reliability Configuration Server A Server B Control Network A IPSI IPSI PN 1 PN...
  • Page 1808Communication Manager Maintenance-Object Repair Procedures Figure 107: High-Reliability Configuration - Multi-Connect Server A Server B Control Network A Control Network...
  • Page 1809 PKT-INT (Packet Interface) Critical-Reliability Configuration - Multi-Connect The critical-reliability configuration shown in Figure 109: Critical-Reliability Configuration - Multi-Connect on...
  • Page 1810Communication Manager Maintenance-Object Repair Procedures Administration PKT-INT modules are automatically administered as a component of an IPSI circuit pack. See...
  • Page 1811 PKT-INT (Packet Interface) S8700 | 8710 If the circuit pack’s diagnostic tests do not pass in a standard- or...
  • Page 1812Communication Manager Maintenance-Object Repair Procedures Maintenance-Object Interactions ● Packet Bus maintenance A Packet Interface physically interacts with the PKT-BUS. It...
  • Page 1813 PKT-INT (Packet Interface) For a case where not every link appears in the Failed Links category, examine the alarm...
  • Page 1814Communication Manager Maintenance-Object Repair Procedures Table 668: Packet Interface Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 1815 PKT-INT (Packet Interface) When 3 of these errors occur in 15 minutes, maintenance places the Packet Interface into an...
  • Page 1816Communication Manager Maintenance-Object Repair Procedures g. Error Type 769 and 770: failure in the Packet Loop-Around test. A maintenance loop-around...
  • Page 1817 PKT-INT (Packet Interface) m. Error Type 2305: parity failure was detected by the packet-bus interface. The Packet Interface received...
  • Page 1818Communication Manager Maintenance-Object Repair Procedures q. Error Type 3585: a packet-bus failure has been detected and that the packet bus...
  • Page 1819 PKT-INT (Packet Interface) Memory Checksum Test (#884) This test involves sending a message to the Packet Interface module to...
  • Page 1820Communication Manager Maintenance-Object Repair Procedures Table 669: Test #884 Memory Checksum Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1821 PKT-INT (Packet Interface) Table 669: Test #884 Memory Checksum Test (continued) Error Test Description / Recommendation Code Result 2...
  • Page 1822Communication Manager Maintenance-Object Repair Procedures ● Broadcast Link Loop Around Each ISDN-BRI port has two associated broadcast signaling links, one...
  • Page 1823 PKT-INT (Packet Interface) Table 670: Test #885 Private Loop-Around Tests (continued) Error Test Description / Recommendation Code Result NO...
  • Page 1824Communication Manager Maintenance-Object Repair Procedures Table 670: Test #885 Private Loop-Around Tests (continued) Error Test Description / Recommendation Code Result...
  • Page 1825 PKT-INT (Packet Interface) Maintenance Loop-Around Test (#886) This test checks whether an IPSI circuit pack’s Packet Interface module correctly...
  • Page 1826Communication Manager Maintenance-Object Repair Procedures Table 671: Test #886 Maintenance Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1827 PKT-INT (Packet Interface) Table 671: Test #886 Maintenance Loop-Around Test (continued) Error Test Description / Recommendation Code Result 1–5...
  • Page 1828Communication Manager Maintenance-Object Repair Procedures Table 671: Test #886 Maintenance Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1829 PKT-INT (Packet Interface) Running this test on the active IPSI circuit pack’s Packet Interface module reads and clears the...
  • Page 1830Communication Manager Maintenance-Object Repair Procedures Table 672: Test #887 Read and Clear Board Counters (continued) Error Test Description / Recommendation...
  • Page 1831 PKT-INT (Packet Interface) Table 672: Test #887 Read and Clear Board Counters (continued) Error Test Description / Recommendation Code...
  • Page 1832Communication Manager Maintenance-Object Repair Procedures Table 672: Test #887 Read and Clear Board Counters (continued) Error Test Description / Recommendation...
  • Page 1833 PKT-INT (Packet Interface) S8700 MC Active-Standby Peer Link Test (#888) The Active-Standby Peer Link test is run only in...
  • Page 1834Communication Manager Maintenance-Object Repair Procedures Table 673: Test #888 Active-Standby Peer Link Test (continued) Error Test Description / Recommendation Code...
  • Page 1835 PKT-INT (Packet Interface) Table 673: Test #888 Active-Standby Peer Link Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1836Communication Manager Maintenance-Object Repair Procedures Reset Test (#889) The reset action initializes the Packet Interface firmware on the IPSI circuit...
  • Page 1837 PKT-INT (Packet Interface) Table 674: Test #889 Reset Test (continued) Error Test Description / Recommendation Code Result NO The...
  • Page 1838Communication Manager Maintenance-Object Repair Procedures PLAT-ALM (Platform Alarms) S8700 | 8710 / S8500 / S8300 The PLAT-ALM is a virtual...
  • Page 1839 PMS-LINK (Property Management System Link) PMS-LINK (Property Management System Link) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1840Communication Manager Maintenance-Object Repair Procedures Procedures for Restoring the PMS Link 1. Determine the status of the PMS Link. Enter...
  • Page 1841 PMS-LINK (Property Management System Link) Table 675: PMS Link Maintenance Error Log Entries (continued) Error Aux Associated Test Alarm...
  • Page 1842Communication Manager Maintenance-Object Repair Procedures e. Error Type 769: there has been no communication between the switch and the PMS...
  • Page 1843 PMS-LINK (Property Management System Link) l. Error Type 2561: the PMS Link is physically established, but the protocol has...
  • Page 1844Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1845 PMS-LINK (Property Management System Link) Link Retry Test (#215) This test sends a message to the PMS software process...
  • Page 1846Communication Manager Maintenance-Object Repair Procedures PMS-PRNT/JNL-PRNT (PMS Printer Link) S8700 | 8710 / S8500 MO Name in Alarm Alarm Initial...
  • Page 1847 PMS-PRNT/JNL-PRNT (PMS Printer Link) PMS Printer Link Maintenance does not cover the maintenance of the elements composing the journal...
  • Page 1848Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 678: PMS-PRNT/JNL-PRNT Link Maintenance Error Log...
  • Page 1849 PMS-PRNT/JNL-PRNT (PMS Printer Link) e. Error Type 769: link idle timer; link comes down. The printer device is in...
  • Page 1850Communication Manager Maintenance-Object Repair Procedures Table 679: Test #213 Link Tear Down Test (continued) Error Test Description / Recommendation Code...
  • Page 1851 PNC-DUP (PNC Duplication) PNC-DUP (PNC Duplication) S8700 MC only MO Name in Alarm Initial Command to Run Full Name...
  • Page 1852Communication Manager Maintenance-Object Repair Procedures PNC-DUP Related Commands The following commands are described in Maintenance Commands Reference (03-300191). status pnc...
  • Page 1853 PNC-DUP (PNC Duplication) Figure 110: Duplicated Direct Connect PNC Connectivity EPN 1 EPN 2 EPN 3 IPSI A T/C...
  • Page 1854Communication Manager Maintenance-Object Repair Procedures Figure 111: Duplicated PNC with Center Stage Switch Connectivity EPN IPSI A T/C AA PKT-INT...
  • Page 1855 PNC-DUP (PNC Duplication) Enabling and Removing PNC Duplication Note: Note: PNC duplication requires IPSI duplication. To Enable PNC Duplication...
  • Page 1856Communication Manager Maintenance-Object Repair Procedures 4. Remove the B-PNC fibers by removing the Endpoint Board Locations on the change fiber-link...
  • Page 1857 PNC-DUP (PNC Duplication) ● Standby DS1Cs amber LEDs are off. ● DS1C facility green LEDs are on if the...
  • Page 1858Communication Manager Maintenance-Object Repair Procedures The Inter-PN Index contains six fields (XX.XX.XX.XX.XX.XX), and the Inter-SN Index has two (XX.XX). The...
  • Page 1859 PNC-DUP (PNC Duplication) In multi-node CSS configurations FC_DS1 is considered less critical that FC_SNINL since DS1C constraints affect only...
  • Page 1860Communication Manager Maintenance-Object Repair Procedures PNC Interchanges PNC spontaneous interchanges occur when PNC duplication software determines that the SOH of...
  • Page 1861 PNC-DUP (PNC Duplication) Antithrashing and PNC Interchanges Following a spontaneous PNC interchange, subsequent PNC interchanges are prevented for 5...
  • Page 1862Communication Manager Maintenance-Object Repair Procedures 3. At this point, the faulty component is on the standby PNC, and the PNCs...
  • Page 1863 PNC-DUP (PNC Duplication) - If it is not clear which port board may be at fault, or maintenance is...
  • Page 1864Communication Manager Maintenance-Object Repair Procedures Error Type Aux Data Error Code Aux Data 1 1 11701 – 11764 (p) 53000...
  • Page 1865 PNC-DUP (PNC Duplication) f. Error Type 10400-10463: a spontaneous PNC interchange took place in response to the retiring of...
  • Page 1866Communication Manager Maintenance-Object Repair Procedures m. Error Type 11300 – 11363: a spontaneous PNC interchange took place in response to...
  • Page 1867 PNC-DUP (PNC Duplication) t. Error Type 20300 – 20363: a spontaneous PNC interchange took place in response to the...
  • Page 1868Communication Manager Maintenance-Object Repair Procedures aa. Error Type 21200-21263: a spontaneous PNC interchange took place in response to the occurrence...
  • Page 1869 POWER POWER S8700 MC This MO covers maintenance for: ● Battery and Charger for AC-Powered Systems on page 1869...
  • Page 1870Communication Manager Maintenance-Object Repair Procedures In a multicarrier-cabinet system, the Battery and Battery Charger MO represents the battery charger and...
  • Page 1871 POWER 7. Close the cover and secure it with the screw. 8. Reconnect the cord and move the power...
  • Page 1872Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1873 POWER Battery and Battery Charger Query Test (#5) This test queries the PN’s Maintenance circuit pack for the status...
  • Page 1874Communication Manager Maintenance-Object Repair Procedures Table 684: Test #5 Battery and Battery Charger Query Test (continued) Error Test Description /...
  • Page 1875 POWER Table 684: Test #5 Battery and Battery Charger Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1876Communication Manager Maintenance-Object Repair Procedures Table 684: Test #5 Battery and Battery Charger Query Test (continued) Error Test Description /...
  • Page 1877 POWER Table 684: Test #5 Battery and Battery Charger Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1878Communication Manager Maintenance-Object Repair Procedures Battery and Charger for DC-Powered Systems MO Name in Alarm Initial SAT Command to Run...
  • Page 1879 POWER Battery Holdover (Large Batteries) The large batteries are mounted inside a separate battery cabinet and can supply holdover...
  • Page 1880Communication Manager Maintenance-Object Repair Procedures c. See EMG-XFER (Emergency Transfer) on page 1134 for a description of this test. d....
  • Page 1881 POW-SUP (power supply) POW-SUP (power supply) G650 MO name in Alarm level1 Initial SAT command to Full name of...
  • Page 1882Communication Manager Maintenance-Object Repair Procedures Recycle carrier (demand only, Test #1534) The recycle carrier command is useful for three different...
  • Page 1883 POW-SUP (power supply) Error log entries and test-to-clear values Table 687: POW-SUP Hardware Error Log Error Aux Associated test...
  • Page 1884Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 1: power supply not detected. b. Error Type 23: the power...
  • Page 1885 POW-SUP (power supply) 1. Run test board location. Aux Data Description 1 Analog-to-digital converter failure 2 Digital-to-analog converter failure...
  • Page 1886Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1887 POW-SUP (power supply) Table 688: Power supply recycle test (#1534) (continued) Error Test Description and recommendation code result 1973...
  • Page 1888Communication Manager Maintenance-Object Repair Procedures Table 688: Power supply recycle test (#1534) (continued) Error Test Description and recommendation code result...
  • Page 1889 POW-SUP (power supply) Table 689: Test 1535 power supply detection test (continued) Error Test Description and recommendation code result...
  • Page 1890Communication Manager Maintenance-Object Repair Procedures Table 689: Test 1535 power supply detection test (continued) Error Test Description and recommendation code...
  • Page 1891 POW-SUP (power supply) Table 690: Test #1536 power supply voltage (continued) Error Test Description and recommendation code result 2500...
  • Page 1892Communication Manager Maintenance-Object Repair Procedures Table 690: Test #1536 power supply voltage (continued) Error Test Description and recommendation code result...
  • Page 1893 PPP-PT (Control LAN Packet/Port) PPP-PT (Control LAN Packet/Port) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1894Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Value Table 691: PPP-PT Error Log Entries Error...
  • Page 1895 PPP-PT (Control LAN Packet/Port) 2. See SCOTCH Synchronous Loop-Around Test (#1275) on page 1898 for repair procedures to verify...
  • Page 1896Communication Manager Maintenance-Object Repair Procedures i. Error Type 2305-2816: a session is down. Aux Data indicates the session number. These...
  • Page 1897 PPP-PT (Control LAN Packet/Port) TDM Loop-Around Test (#1285) This test is destructive. This test verifies whether the C-LAN PPP...
  • Page 1898Communication Manager Maintenance-Object Repair Procedures Table 692: Test #1285 TDM Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1899 PPP-PT (Control LAN Packet/Port) Table 693: Test #1275 SCOTCH Synchronous Loop-Around Test Error Test Description / Recommendation Code Result...
  • Page 1900Communication Manager Maintenance-Object Repair Procedures TCP/IP Ping Test (#1281) This nondestructive test fails if the endpoint fails to respond. Use...
  • Page 1901 PPP-PT (Control LAN Packet/Port) Table 694: Test #1281 TCP/IP Ping Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1902Communication Manager Maintenance-Object Repair Procedures Session Status Test (#1286) This nondestructive test determines the status of every PPP port session....
  • Page 1903 PPP-PT (Control LAN Packet/Port) Table 695: Test #1286 Session Status Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1904Communication Manager Maintenance-Object Repair Procedures Table 696: Test #1279 PPP Link Status Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 1905 PRI-CDR (Call Detail Recording Link) PRI-CDR (Call Detail Recording Link) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1906Communication Manager Maintenance-Object Repair Procedures CDR Link Maintenance does not cover the maintenance of the elements composing the CDR physical...
  • Page 1907 PRI-CDR (Call Detail Recording Link) Error Log Entries and Test to Clear Values Table 697: CDR Link Maintenance Error...
  • Page 1908Communication Manager Maintenance-Object Repair Procedures 3. Use display system-parameters maintenance to see the start time of daily maintenance. 4. If...
  • Page 1909 PRI-CDR (Call Detail Recording Link) Link Tear Down Test (#213) This test is destructive. This test disconnects the existing...
  • Page 1910Communication Manager Maintenance-Object Repair Procedures Link Retry Test (#215) This test sends a message to the CDR software process to...
  • Page 1911 PROC-SAN (Process Sanity Audits) PROC-SAN (Process Sanity Audits) S8700 | 8710 / S8500 MO Name in Alarm Initial Command...
  • Page 1912Communication Manager Maintenance-Object Repair Procedures PS-RGEN (Power supply ring generator) G650 MOs name in Alarm Initial SAT command to run...
  • Page 1913 PS-RGEN (Power supply ring generator) Table 701: PS-RGEN Error Log Entries (continued) Error Aux Associated test Alarm On/Off Test-to-clear...
  • Page 1914Communication Manager Maintenance-Object Repair Procedures System technician-demanded tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1915 PS-RGEN (Power supply ring generator) Table 702: Test #1539 Ring generator interchange (continued) Error Test Description and recommendation Code...
  • Page 1916Communication Manager Maintenance-Object Repair Procedures Ring Generator Status Test (#1540) The ring generator status test verifies that: 1. The power...
  • Page 1917 PS-RGEN (Power supply ring generator) Table 703: Test 1540 Ring generator status (continued) Error Test Description / Recommendation Code...
  • Page 1918Communication Manager Maintenance-Object Repair Procedures RANL-STA (Remote Analog Line (Station) Port) S8700 | 8710 / S8500 MO Name in Alarm...
  • Page 1919 RANL-STA (Remote Analog Line (Station) Port) Table 704: Analog Line Error Log Entries (continued) Error Aux Associated Test Alarm...
  • Page 1920Communication Manager Maintenance-Object Repair Procedures e. Error Type 513: Test #48 may cause some terminal equipment to ring briefly during...
  • Page 1921 RANL-STA (Remote Analog Line (Station) Port) Table 705: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation...
  • Page 1922Communication Manager Maintenance-Object Repair Procedures Table 705: Test #35 Battery Feed Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1923 RANL-STA (Remote Analog Line (Station) Port) Table 706: Test #36 Station Status and Translation Audits and Updates (continued) Error...
  • Page 1924Communication Manager Maintenance-Object Repair Procedures Station Present Test (or Ringing Application Test) (#48) This test applies momentary ringing voltage to...
  • Page 1925 RANL-STA (Remote Analog Line (Station) Port) Table 707: Test #48 Station Present Test (continued) Error Test Description / Recommendation...
  • Page 1926Communication Manager Maintenance-Object Repair Procedures RDIG-STA (Remote Digital Station) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT...
  • Page 1927 RDIG-STA (Remote Digital Station) Downloading of Terminal Parameters Programmable Terminals The following information describes how maintenance software interacts with...
  • Page 1928Communication Manager Maintenance-Object Repair Procedures Nonvolatile Memory Nonvolatile memory stores downloadable parameters in programmable terminals. Once the terminal is downloaded,...
  • Page 1929 RDIG-STA (Remote Digital Station) 3. Terminal Administration A downloadable terminal is automatically downloaded when translation changes associated with downloadable...
  • Page 1930Communication Manager Maintenance-Object Repair Procedures Demand Download Actions 1. Busyout/Release Command A maintenance demand busyout/release request for a station will...
  • Page 1931 RDIG-STA (Remote Digital Station) Possible reasons for no terminal download include: ● Terminal is off-hook. ● Terminal detected a...
  • Page 1932Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: run the short test sequence first. If every test passes,...
  • Page 1933 RDIG-STA (Remote Digital Station) j. Error Type 2304: internal system error. No action is necessary. k. Error Type 2305...
  • Page 1934Communication Manager Maintenance-Object Repair Procedures Digital Line Electronic Power Feed/Positive Temperature Coefficient/PPF Test (#11) This is an Electronic Power Feed...
  • Page 1935 RDIG-STA (Remote Digital Station) Table 710: Test #11 Digital Line Electronic Power Feed Test (continued) Error Test Description /...
  • Page 1936Communication Manager Maintenance-Object Repair Procedures Table 711: Test #16 DIG-LINE Station Lamp Updates Test (continued) Error Test Description / Recommendation...
  • Page 1937 RDIG-STA (Remote Digital Station) Table 711: Test #16 DIG-LINE Station Lamp Updates Test (continued) Error Test Description / Recommendation...
  • Page 1938Communication Manager Maintenance-Object Repair Procedures Table 712: Test #17 Station (Digital) Audits Test Error Test Description / Recommendation Code Result...
  • Page 1939 RDIG-STA (Remote Digital Station) Table 712: Test #17 Station (Digital) Audits Test (continued) Error Test Description / Recommendation Code...
  • Page 1940Communication Manager Maintenance-Object Repair Procedures REM-OFF (Remote Office) S8700 | 8710 / S8500 MO Name in Alarm Initial SAT Command...
  • Page 1941 REM-OFF (Remote Office) The aux data associated with this error indicates whether the endpoint that failed to respond was...
  • Page 1942Communication Manager Maintenance-Object Repair Procedures RING-GEN (Analog Ring Generator) S8700 | 8710 MO Name in Alarm Initial SAT Command to...
  • Page 1943 RING-GEN (Analog Ring Generator) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1944Communication Manager Maintenance-Object Repair Procedures e. See EXT-DEV (External device alarm) on page 1240 for a description of this test....
  • Page 1945 RING-GEN (Analog Ring Generator) Table 715: Test #117 Analog Ring Generator Initialization Test (continued) Error Test Description / Recommendation...
  • Page 1946Communication Manager Maintenance-Object Repair Procedures Table 716: Test #118 Analog Ring Generator Query Test (continued) Error Test Description / Recommendation...
  • Page 1947 RING-GEN (Analog Ring Generator) Table 716: Test #118 Analog Ring Generator Query Test (continued) Error Test Description / Recommendation...
  • Page 1948Communication Manager Maintenance-Object Repair Procedures Table 716: Test #118 Analog Ring Generator Query Test (continued) Error Test Description / Recommendation...
  • Page 1949 RMB (Remote Maintenance Board) RMB (Remote Maintenance Board) MO Name in Alarm Initial SAT Command to Run Full Name...
  • Page 1950Communication Manager Maintenance-Object Repair Procedures RMB-REPORT (Remote Maintenance Board - Report) MO Name in Alarm Alarm Initial SAT Full Name...
  • Page 1951 RMC-ENV (Power/Fan Sensors) RMC-ENV (Power/Fan Sensors) G600 only MO Name in Alarm Initial Command to Run Full Name of...
  • Page 1952Communication Manager Maintenance-Object Repair Procedures Figure 113: Fan Removal fndpremv LJK 102600 Hardware Error Log Entries and Test to Clear...
  • Page 1953 RMC-ENV (Power/Fan Sensors) (e.g., fan blockage), a single event may be an anomaly that eventually clears. However, a repeating...
  • Page 1954Communication Manager Maintenance-Object Repair Procedures Table 719: TEST #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code...
  • Page 1955 RMC-ENV (Power/Fan Sensors) Table 719: TEST #122 Cabinet Temperature Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1956Communication Manager Maintenance-Object Repair Procedures SEC-CDR (Call Detail Recording Link) S8700 | 8710 / S8500 See PRI-CDR (Call Detail Recording...
  • Page 1957 SER-BUS (Serial communication bus) SER-BUS (Serial communication bus) G650 MO name Alarm level Initial SAT command to run Full...
  • Page 1958Communication Manager Maintenance-Object Repair Procedures Figure 114: Wiring diagram for serial bus data and clock leads 1958 Maintenance Procedures for...
  • Page 1959 SER-BUS (Serial communication bus) Figure 115: G650 Cabinet Environmental Hardware Components Use status environment to obtain: ● Inlet temperature...
  • Page 1960Communication Manager Maintenance-Object Repair Procedures ● Source of input power - AC, DC, or both ● Input power - Indicates...
  • Page 1961 SER-BUS (Serial communication bus) Serial Bus problem appeared.) Also examine which power supplies the system is unable to show...
  • Page 1962Communication Manager Maintenance-Object Repair Procedures After cabling changes are made and verified, power must be restored to the port network....
  • Page 1963 SER-BUS (Serial communication bus) Serial bus communications test (#1531) The TN2312BP IPSI requests status information from the power supplies...
  • Page 1964Communication Manager Maintenance-Object Repair Procedures Table 720: Test 1531 Serial bus status (continued) Error Test Description and recommendation code result...
  • Page 1965 SER-BUS (Serial communication bus) Table 720: Test 1531 Serial bus status (continued) Error Test Description and recommendation code result...
  • Page 1966Communication Manager Maintenance-Object Repair Procedures Table 720: Test 1531 Serial bus status (continued) Error Test Description and recommendation code result...
  • Page 1967 SER-BUS (Serial communication bus) Table 720: Test 1531 Serial bus status (continued) Error Test Description and recommendation code result...
  • Page 1968Communication Manager Maintenance-Object Repair Procedures SIP-BCH (SIP B Channel) S8700 | 8710 / S8500 / S8300 No maintenance diagnostic tests...
  • Page 1969 SIP-BCH (SIP B Channel) Notes: a. Error Type 18: Indicates that this specific SIP trunk group member has been...
  • Page 1970Communication Manager Maintenance-Object Repair Procedures SIP-SGRP (SIP Signaling Group) S8700 | 8710 / S8500 / S8300 MO Name Alarm Initial...
  • Page 1971 SIP-SGRP (SIP Signaling Group) Table 721: SIP-SGRP Signaling Group Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 1972Communication Manager Maintenance-Object Repair Procedures g. Error Type 1025: the signaling group has been placed into a BYPASS condition because...
  • Page 1973 SIP-SGRP (SIP Signaling Group) System Technician-Demanded Tests: Descriptions and Error Codes Always Investigate tests in the order presented in...
  • Page 1974Communication Manager Maintenance-Object Repair Procedures Table 722: Test #1386 CLAN Ethernet Status Test (continued) Error Test Description / Recommendation Code...
  • Page 1975 SIP-SGRP (SIP Signaling Group) If the PING is successful, this test looks at the PING round-trip delay. If a...
  • Page 1976Communication Manager Maintenance-Object Repair Procedures Table 723: Test #1387 SIP Signaling Group Ping Test (continued) Error Test Description / Recommendation...
  • Page 1977 SIP-SGRP (SIP Signaling Group) MedPro Status Test (#1392) This test is nondestructive. This test determines if at least one...
  • Page 1978Communication Manager Maintenance-Object Repair Procedures S-SYN-BD (Speech Synthesis Circuit Pack) S8700 | 8710 / S8500 MO name Alarm Level Initial...
  • Page 1979 S-SYN-PT (Speech Synthesis Port) S-SYN-PT (Speech Synthesis Port) S8700 | 8710 / S8500 MO name Alarm Level Initial SAT...
  • Page 1980Communication Manager Maintenance-Object Repair Procedures Table 725: Speech Synthesis Port Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 1981 S-SYN-PT (Speech Synthesis Port) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 1982Communication Manager Maintenance-Object Repair Procedures Table 727: TEST #6 NPE Crosstalk Test Error Test Description / Recommendation Code Result ABRT...
  • Page 1983 S-SYN-PT (Speech Synthesis Port) Table 727: TEST #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1984Communication Manager Maintenance-Object Repair Procedures Table 728: TEST #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 1985 S-SYN-PT (Speech Synthesis Port) Speech Synthesis DTMF Receiver Test (#163) A series of dual-tone multifrequency (DTMF) tones are conferenced...
  • Page 1986Communication Manager Maintenance-Object Repair Procedures Speech Synthesis DTMF Receiver Inquiry Test (#164) This test determines the sanity of the port’s...
  • Page 1987 S-SYN-PT (Speech Synthesis Port) Table 731: TEST #165 Speech Synthesis DSP Tone Test Error Test Description / Recommendation Code...
  • Page 1988Communication Manager Maintenance-Object Repair Procedures Speech Synthesis Memory Test (#166) The encoded speech for the Speech Synthesis circuit pack is...
  • Page 1989 S-SYN-PT (Speech Synthesis Port) Table 732: TEST #166 Speech Synthesis Memory Test (continued) Error Test Description / Recommendation Code...
  • Page 1990Communication Manager Maintenance-Object Repair Procedures Speech Synthesis PSS Handshake Test (#168) This test verifies control functionality between the on-board microprocessor...
  • Page 1991 S-SYN-PT (Speech Synthesis Port) Speech Synthesis Parameter Update Test (#169) This test updates the dual-tone multifrequency (DTMF) interdigit time-out...
  • Page 1992Communication Manager Maintenance-Object Repair Procedures SN-CONF (Switch Node Configuration) S8700 MC only MO Name Alarm Level Initial SAT Command to...
  • Page 1993 SN-CONF (Switch Node Configuration) Error Log Entries and Test to Clear Values Table 736: SN-CONF Error Log Entries Error...
  • Page 1994Communication Manager Maintenance-Object Repair Procedures c. Error Type 6000: no neighbor link is administered, but the SNI has one. If...
  • Page 1995 SN-CONF (Switch Node Configuration) Aux Data Test 759 (slot no.) FAIL Code 15 115 16 116 17 117 18...
  • Page 1996Communication Manager Maintenance-Object Repair Procedures Configuration Audit (#759) This test is nondestructive. Note: Note: For descriptions of result codes for...
  • Page 1997 SN-CONF (Switch Node Configuration) 2. If they are not lit, check that the fiber connections to the port network...
  • Page 1998Communication Manager Maintenance-Object Repair Procedures 4. If the PN’s LEDs are lit and there are multiple fibers to the distant...
  • Page 1999 SN-CONF (Switch Node Configuration) Table 737: TEST #760 Processor Route Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 2000Communication Manager Maintenance-Object Repair Procedures SNC-BD (Switch Node Clock Circuit Pack) S8700 MC MO Name Alarm Level Initial SAT Command...
  • Page 2001 SNC-BD (Switch Node Clock Circuit Pack) Figure 116: A Center Stage Switch Configuration EPN EPN EPN EPN EPN EPN...
  • Page 2002Communication Manager Maintenance-Object Repair Procedures SNC LEDs SNC circuit packs have the standard red, green, and yellow LEDs. The red...
  • Page 2003 SNC-BD (Switch Node Clock Circuit Pack) 4. Use test alarm long clear category exp-intf. Do not busyout the Expansion...
  • Page 2004Communication Manager Maintenance-Object Repair Procedures 7. Wait 5 minutes for SNI-BD, SNI-PEER, FIBER-LK, and DS1C alarms to clear, or enter...
  • Page 2005 SNC-BD (Switch Node Clock Circuit Pack) c. Error Type 18: the SNC circuit pack was busied out using busyout...
  • Page 2006Communication Manager Maintenance-Object Repair Procedures f. Error Type 769: the standby SNC determined that there is a problem communicating with...
  • Page 2007 SNC-BD (Switch Node Clock Circuit Pack) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented...
  • Page 2008Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit Error Test Description / Recommendation Code Result 2100 ABRT...
  • Page 2009 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2010Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 103...
  • Page 2011 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2012Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 105...
  • Page 2013 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2014Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 107...
  • Page 2015 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2016Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 109...
  • Page 2017 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2018Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 113...
  • Page 2019 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2020Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 115...
  • Page 2021 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2022Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 117...
  • Page 2023 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2024Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 119...
  • Page 2025 SNC-BD (Switch Node Clock Circuit Pack) Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code...
  • Page 2026Communication Manager Maintenance-Object Repair Procedures Table 739: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 0...
  • Page 2027 SNC-BD (Switch Node Clock Circuit Pack) Table 740: TEST #760 Processor Route Audit Test (continued) Error Test Description /...
  • Page 2028Communication Manager Maintenance-Object Repair Procedures Table 740: TEST #760 Processor Route Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 2029 SNC-BD (Switch Node Clock Circuit Pack) Failure Audit (#777) This test is nondestructive. This test queries an SNC for...
  • Page 2030Communication Manager Maintenance-Object Repair Procedures Table 741: TEST #777 Failure Audit (continued) Error Test Description / Recommendation Code Result 2306...
  • Page 2031 SNC-BD (Switch Node Clock Circuit Pack) Table 741: TEST #777 Failure Audit (continued) Error Test Description / Recommendation Code...
  • Page 2032Communication Manager Maintenance-Object Repair Procedures Table 742: TEST #778 SNC On-Board Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2033 SNC-BD (Switch Node Clock Circuit Pack) Table 742: TEST #778 SNC On-Board Test (continued) Error Test Description / Recommendation...
  • Page 2034Communication Manager Maintenance-Object Repair Procedures TPN Test (#779) This test is nondestructive. This test queries the SNC circuit pack for...
  • Page 2035 SNC-BD (Switch Node Clock Circuit Pack) Table 743: TEST #779 TPN Test (continued) Error Test Description / Recommendation Code...
  • Page 2036Communication Manager Maintenance-Object Repair Procedures Switch Node Clock Reset Test (#780) This test is destructive. This test resets the SNC...
  • Page 2037 SNC-BD (Switch Node Clock Circuit Pack) Table 744: TEST #780 Switch Node Clock Reset Test (continued) Error Test Description...
  • Page 2038Communication Manager Maintenance-Object Repair Procedures Table 744: TEST #780 Switch Node Clock Reset Test (continued) Error Test Description / Recommendation...
  • Page 2039 SNC-LINK (Switch Node Clock Link) SNC-LINK (Switch Node Clock Link) S8700 MC MO Name Alarm Level Initial SAT Command...
  • Page 2040Communication Manager Maintenance-Object Repair Procedures Table 745: SNC-LINK Hardware Error Log Entries (continued) Error Aux SNI Associated Test Alarm On/Off...
  • Page 2041 SNC-LINK (Switch Node Clock Link) 1. Use display errors to check the error log. 2. If a SNI-PEER error...
  • Page 2042Communication Manager Maintenance-Object Repair Procedures c. If the problem persists, replace the active SNC circuit pack. Otherwise: d. Insert an...
  • Page 2043 SNC-REF (Switch Node Clock Reference) SNC-REF (Switch Node Clock Reference) S8700 MC MO Name Alarm Level Initial SAT Command...
  • Page 2044Communication Manager Maintenance-Object Repair Procedures Table 746: SNC Reference Error Log Entries (continued) Error Aux SNI Associated Test Alarm On/Off...
  • Page 2045 SNC-REF (Switch Node Clock Reference) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below....
  • Page 2046Communication Manager Maintenance-Object Repair Procedures SNI-BD (SNI Circuit Pack) S8700 MC MO Name Alarm Level Initial SAT Command to Run...
  • Page 2047 SNI-BD (SNI Circuit Pack) Figure 118: CSS Configuration with Unduplicated PNC and 1 Switch Node Carrier TN Numbers: EPN...
  • Page 2048Communication Manager Maintenance-Object Repair Procedures Figure 119: CSS Configuration with Duplicated PNC and 4 Switch Node Carriers EPN EPN EPN...
  • Page 2049 SNI-BD (SNI Circuit Pack) Remote PNs A DS1 converter complex can used to provide connectivity to a remotely located...
  • Page 2050Communication Manager Maintenance-Object Repair Procedures SNI Administration and SNI Board Insertion The circuit packs in the switch node carrier will...
  • Page 2051 SNI-BD (SNI Circuit Pack) Clear Firmware-Counters Command SNI firmware generates error reports autonomously. This takes place independently of technician-demanded...
  • Page 2052Communication Manager Maintenance-Object Repair Procedures Replacing an SNI Circuit Pack— Duplicated PNC ! WARNING: WARNING: On a system with duplicated...
  • Page 2053 SNI-BD (SNI Circuit Pack) Switch Node Interface Manual Loop Back Procedure This procedure is destructive. Use this procedure when...
  • Page 2054Communication Manager Maintenance-Object Repair Procedures If this procedure is run on both endpoints on a fiber link (Expansion Interface circuit...
  • Page 2055 SNI-BD (SNI Circuit Pack) Figure 121: Interconnection of Lightwave Transceiver Transmit/Receive Jacks Back Skin of Cabinet Lightwave Transceiver Rx...
  • Page 2056Communication Manager Maintenance-Object Repair Procedures Table 748: SNI Board Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 2057 SNI-BD (SNI Circuit Pack) d. Error Type 18: the SNI circuit pack was busied out using busyout board location....
  • Page 2058Communication Manager Maintenance-Object Repair Procedures 1. Enter display alarms and display errors and follow the procedures for any on-board SNI-BD...
  • Page 2059 SNI-BD (SNI Circuit Pack) k. Error Type 1537: excessive slips have occurred. Follow the steps for diagnosing synchronization problems...
  • Page 2060Communication Manager Maintenance-Object Repair Procedures SNI Circuit Path Test (#755) This test is nondestructive test of the circuit path. Table...
  • Page 2061 SNI-BD (SNI Circuit Pack) Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2062Communication Manager Maintenance-Object Repair Procedures Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2063 SNI-BD (SNI Circuit Pack) Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2064Communication Manager Maintenance-Object Repair Procedures Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2065 SNI-BD (SNI Circuit Pack) Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2066Communication Manager Maintenance-Object Repair Procedures Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2067 SNI-BD (SNI Circuit Pack) Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2068Communication Manager Maintenance-Object Repair Procedures Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2069 SNI-BD (SNI Circuit Pack) Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2070Communication Manager Maintenance-Object Repair Procedures Table 749: TEST #755 SNI Circuit Path Test (continued) Error Test Description / Recommendation Code...
  • Page 2071 SNI-BD (SNI Circuit Pack) SNI Off-Board Destructive Facility Test (#756) This test is destructive. The SNI runs a destructive...
  • Page 2072Communication Manager Maintenance-Object Repair Procedures Table 750: TEST #756 SNI Off-Board Destructive Facility Test (continued) Error Test Description / Recommendation...
  • Page 2073 SNI-BD (SNI Circuit Pack) Table 750: TEST #756 SNI Off-Board Destructive Facility Test (continued) Error Test Description / Recommendation...
  • Page 2074Communication Manager Maintenance-Object Repair Procedures Table 751: TEST #757 SNI Destructive Facility Test (continued) Error Test Description / Recommendation Code...
  • Page 2075 SNI-BD (SNI Circuit Pack) Table 751: TEST #757 SNI Destructive Facility Test (continued) Error Test Description / Recommendation Code...
  • Page 2076Communication Manager Maintenance-Object Repair Procedures Incorrectly Connected Administered Fibers Some physically connected fibers that do not match fiber administration can...
  • Page 2077 SNI-BD (SNI Circuit Pack) 2. Run test led to a port network as described above to verify this fiber...
  • Page 2078Communication Manager Maintenance-Object Repair Procedures Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 2306...
  • Page 2079 SNI-BD (SNI Circuit Pack) Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 102...
  • Page 2080Communication Manager Maintenance-Object Repair Procedures Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 104...
  • Page 2081 SNI-BD (SNI Circuit Pack) Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 106...
  • Page 2082Communication Manager Maintenance-Object Repair Procedures Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 108...
  • Page 2083 SNI-BD (SNI Circuit Pack) Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 112...
  • Page 2084Communication Manager Maintenance-Object Repair Procedures Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 114...
  • Page 2085 SNI-BD (SNI Circuit Pack) Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 116...
  • Page 2086Communication Manager Maintenance-Object Repair Procedures Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 118...
  • Page 2087 SNI-BD (SNI Circuit Pack) Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 120...
  • Page 2088Communication Manager Maintenance-Object Repair Procedures Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 137...
  • Page 2089 SNI-BD (SNI Circuit Pack) Table 752: TEST #759 Configuration Audit (continued) Error Test Description / Recommendation Code Result 140...
  • Page 2090Communication Manager Maintenance-Object Repair Procedures Switch Node Interface Reset Test (#761) This test is destructive. This test resets the SNI...
  • Page 2091 SNI-BD (SNI Circuit Pack) Table 753: TEST #761 Switch Node Interface Reset Test (continued) Error Test Description / Recommendation...
  • Page 2092Communication Manager Maintenance-Object Repair Procedures Table 753: TEST #761 Switch Node Interface Reset Test (continued) Error Test Description / Recommendation...
  • Page 2093 SNI-BD (SNI Circuit Pack) Packet Neighbor Link Test (#767) This test is nondestructive. This test checks the packet path...
  • Page 2094Communication Manager Maintenance-Object Repair Procedures Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2095 SNI-BD (SNI Circuit Pack) Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2096Communication Manager Maintenance-Object Repair Procedures Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2097 SNI-BD (SNI Circuit Pack) Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2098Communication Manager Maintenance-Object Repair Procedures Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2099 SNI-BD (SNI Circuit Pack) Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2100Communication Manager Maintenance-Object Repair Procedures Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2101 SNI-BD (SNI Circuit Pack) Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2102Communication Manager Maintenance-Object Repair Procedures Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2103 SNI-BD (SNI Circuit Pack) Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2104Communication Manager Maintenance-Object Repair Procedures Table 754: TEST #767 Packet Neighbor Link Test (continued) Error Test Description / Recommendation Code...
  • Page 2105 SNI-BD (SNI Circuit Pack) Table 755: TEST #777 Failure Audit (continued) Error Test Description / Recommendation Code Result 2100...
  • Page 2106Communication Manager Maintenance-Object Repair Procedures Table 755: TEST #777 Failure Audit (continued) Error Test Description / Recommendation Code Result FAIL...
  • Page 2107 SNI-BD (SNI Circuit Pack) SNI Fiber Out of Frame Query (#989) This test is nondestructive. The SNI circuit pack...
  • Page 2108Communication Manager Maintenance-Object Repair Procedures Table 756: TEST #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 2109 SNI-BD (SNI Circuit Pack) Table 756: TEST #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 2110Communication Manager Maintenance-Object Repair Procedures Table 756: TEST #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 2111 SNI-BD (SNI Circuit Pack) Table 756: TEST #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 2112Communication Manager Maintenance-Object Repair Procedures Table 756: TEST #989 SNI Fiber Out of Frame Query (continued) Error Test Description /...
  • Page 2113 SNI-PEER (SNI Peer Link) SNI-PEER (SNI Peer Link) S8700 MC only MO Name Alarm Level Initial SAT Command to...
  • Page 2114Communication Manager Maintenance-Object Repair Procedures Table 757: SNI-PEER Hardware Error Log Entries (continued) Error Aux SNI Associated Test Alarm On/Off...
  • Page 2115 SNI-PEER (SNI Peer Link) Notes: For every error in Table 757: SNI-PEER Hardware Error Log Entries on page 2113,...
  • Page 2116Communication Manager Maintenance-Object Repair Procedures Procedure 2 If either of the two patterns described before are present, then the clock...
  • Page 2117 SRP-EPN SRP-EPN S8700 MC only MO Name Alarm Level Full Name of MO SRP-EPN MAJ SRP-EPN The Survivable Remote...
  • Page 2118Communication Manager Maintenance-Object Repair Procedures STA-FWDL MO Name Alarm Level Initial Craft Command To Run Full Name of MO STA-FWDL...
  • Page 2119 STA-FWDL Downloading firmware to DCP stations You can download updated firmware to a range of up to 1000 Avaya...
  • Page 2120Communication Manager Maintenance-Object Repair Procedures Read the image into memory Before you can download firmware to the target stations, you...
  • Page 2121 STA-FWDL Schedule the download You can download the new firmware image immediately or schedule the download for a later...
  • Page 2122Communication Manager Maintenance-Object Repair Procedures Troubleshooting firmware download problems You cannot start a station download while there are active STA-FWDL...
  • Page 2123 STA-FWDL Table 758: STA-FWDL Hardware Error Log entries (continued) Error Aux Associated Alarm On/Off Test to Clear Value Type...
  • Page 2124Communication Manager Maintenance-Object Repair Procedures Table 759: Error Type 257 Aux Data descriptions (continued) Aux Description Data 14 Station firmware...
  • Page 2125 STA-FWDL Table 760: Error Type 513 Aux Data descriptions (continued) Aux Description Data 13 Two consecutive terminals failed to...
  • Page 2126Communication Manager Maintenance-Object Repair Procedures Table 761: Schedule States of status firmware station-download command (continued) State Schedule Description Done? Failed...
  • Page 2127 STA-FWDL Table 762: Reason Codes for status firmware station-download command (continued) Reason Status Description Code 3 ABRT The terminal...
  • Page 2128Communication Manager Maintenance-Object Repair Procedures STRAT-3 (Stratum-3 Clock) S8700 MC only MO Name Alarm Level Initial SAT Command to Run...
  • Page 2129 STRAT-3 (Stratum-3 Clock) Figure 122: Stratum-3 Clock Hardware Configuration DS1 DS1 TN464 PPN TN464 TN767 TN767 or or Tone-...
  • Page 2130Communication Manager Maintenance-Object Repair Procedures Stratum-3 Clock LED Strategy Note: Note: When looking in the Stratum-3 cabinet, “A” card is...
  • Page 2131 STRAT-3 (Stratum-3 Clock) The output of the CI and PAI cards go directly to the TN780 Tone-Clock circuit pack...
  • Page 2132Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 764: Stratum-3 Clock Error Log Entries...
  • Page 2133 STRAT-3 (Stratum-3 Clock) f. Error Type 769: this Error Type corresponds to FAIL code 8 of the Stratum-3 Clock...
  • Page 2134Communication Manager Maintenance-Object Repair Procedures If the alarm is MAJOR: ● Check connections between the Stratum-3 clock and the switch....
  • Page 2135 STRAT-3 (Stratum-3 Clock) j. Error Type 1793: this error can be caused by one of the following conditions: ●...
  • Page 2136Communication Manager Maintenance-Object Repair Procedures Table 766: TEST #161 Loop-Around Test Error Test Description / Recommendation Code Result 1001 ABRT...
  • Page 2137 STRAT-3 (Stratum-3 Clock) Table 766: TEST #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 1 FAIL...
  • Page 2138Communication Manager Maintenance-Object Repair Procedures Table 766: TEST #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 2...
  • Page 2139 STRAT-3 (Stratum-3 Clock) Table 766: TEST #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 8 FAIL...
  • Page 2140Communication Manager Maintenance-Object Repair Procedures Table 766: TEST #161 Loop-Around Test (continued) Error Test Description / Recommendation Code Result 16...
  • Page 2141 SVC-SLOT (Service Slot) SVC-SLOT (Service Slot) S8700 | 8710 / S8500 MO Name Alarm Level Initial Command to Run...
  • Page 2142Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 767: Service Slot Error Log Entries...
  • Page 2143 SYNC (Port-Network Synchronization) SYNC (Port-Network Synchronization) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to...
  • Page 2144Communication Manager Maintenance-Object Repair Procedures For DS1- or BRI-based synchronization, a particular DS1 or PRI interface is configured as the...
  • Page 2145 SYNC (Port-Network Synchronization) S8700 IP IP-Connected S8700 Media Server Sync Operation For an S8700 IP Connect system, its port...
  • Page 2146Communication Manager Maintenance-Object Repair Procedures Clock Synchronization Note: Note: S8700 MC: Stratum-3 clocking is not available for a PN where...
  • Page 2147 SYNC (Port-Network Synchronization) ● When both the primary and secondary source become valid, the system switches to the primary...
  • Page 2148Communication Manager Maintenance-Object Repair Procedures DS1 and UDS1 circuit packs can be administered with slip detection enabled using the Slip...
  • Page 2149 SYNC (Port-Network Synchronization) Table 769 lists circuit packs that can report slips and related circuit packs whose hardware problems...
  • Page 2150Communication Manager Maintenance-Object Repair Procedures Figure 125: Synchronization Troubleshooting, Fig. 1 of 5 Use display errors and follow the repair...
  • Page 2151 SYNC (Port-Network Synchronization) Figure 126: Synchronization Troubleshooting, Fig. 2 of 5 There is an administration discrepancy. This system is...
  • Page 2152Communication Manager Maintenance-Object Repair Procedures Figure 127: Synchronization Troubleshooting, Fig. 3 of 5 From A tone clock is acting as...
  • Page 2153 SYNC (Port-Network Synchronization) Figure 128: Synchronization Troubleshooting, Fig. 4 of 5 From Figure 1, 2, or 3 D For...
  • Page 2154Communication Manager Maintenance-Object Repair Procedures Figure 129: Synchronization Troubleshooting, Fig 5 of 5 The synchronization issue covers a large portion...
  • Page 2155 SYNC (Port-Network Synchronization) Figure 130: Synchronization Troubleshooting, Fig. 1 of 4 Slips Is synchronization No Enable enabled? synchronization. 1...
  • Page 2156Communication Manager Maintenance-Object Repair Procedures Figure 131: Synchronization Troubleshooting, Fig. 2 of 4 From Retranslate to A have DS1 operate...
  • Page 2157 SYNC (Port-Network Synchronization) Figure 132: Synchronization Troubleshooting, Fig. 3 of 4 B Slips on Yes Is there a Yes...
  • Page 2158Communication Manager Maintenance-Object Repair Procedures Figure 133: Synchronization Troubleshooting, Fig. 4 of 4 C From Fig 1 Yes Is reference...
  • Page 2159 SYNC (Port-Network Synchronization) Notes for Sheet 1 through Sheet 5 flowcharts. (When checking for slip errors, use the previous...
  • Page 2160Communication Manager Maintenance-Object Repair Procedures problems next. See the DS1-BD and/or UDS1-BD for the error log entries associated with the...
  • Page 2161 SYNC (Port-Network Synchronization) the EI or the SNI on the previously active PNC. Replace one at a time and...
  • Page 2162Communication Manager Maintenance-Object Repair Procedures Figure 134: Manual Loop-Around for Facility Fault Sectionalization on page 2162 shows a sequence of...
  • Page 2163 SYNC (Port-Network Synchronization) Figure 135: Facility Fault Sectionalization START (DS1 Interface refers to the TN722, TN767 or TN464 circuit...
  • Page 2164Communication Manager Maintenance-Object Repair Procedures Notes to Facility Fault Sectionalization Flowchart 1. Loop transmit to receive on the system side....
  • Page 2165 SYNC (Port-Network Synchronization) Synchronization Switches away from Current Timing Reference Synchronization changes away from a DS1 reference (primary or...
  • Page 2166Communication Manager Maintenance-Object Repair Procedures The amber and green LED patterns for TN768, TN780, and TN2182 Tone-Clock circuit packs are...
  • Page 2167 SYNC (Port-Network Synchronization) Table 771: Synchronization Maintenance Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 2168Communication Manager Maintenance-Object Repair Procedures 4. Enter test tone-clock location long to test the active Tone-Clock circuit pack in the...
  • Page 2169 SYNC (Port-Network Synchronization) 2. Test the active Tone-Clock circuit pack in the master port network using test tone-clock location...
  • Page 2170Communication Manager Maintenance-Object Repair Procedures ● Replace the active Expansion Interface circuit pack in the master port network. ● In...
  • Page 2171 SYNC (Port-Network Synchronization) ● In a CSS configuration, replace the Switch Node Interface circuit pack connected to the active...
  • Page 2172Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 1: problem with the primary DS1 reference. It is cleared when...
  • Page 2173 SYNC (Port-Network Synchronization) Bus Clock Test #148 passes successfully. If Test #148 fails with an Error Code 2 through...
  • Page 2174Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes S8700 MC: If Stratum 3 is administered using...
  • Page 2175 SYS-LINK (System Links) SYS-LINK (System Links) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to...
  • Page 2176Communication Manager Maintenance-Object Repair Procedures Identifying a System Link In order to trace problems associated with a system link, it...
  • Page 2177 SYS-LINK (System Links) Note: Note: For systems using ATM-EI (TN2305/6 circuit packs) and where link alarms are present, see...
  • Page 2178Communication Manager Maintenance-Object Repair Procedures b. Error Type 257: the link has experienced uplink flow control, and the endpoint may...
  • Page 2179 SYS-LINK (System Links) h. Error Type 1793: This error indicates that the link has experienced slow transmit rate due...
  • Page 2180Communication Manager Maintenance-Object Repair Procedures System Link Status (#985) This test is nondestructive. This test queries the switch for the...
  • Page 2181 SYS-PRNT (System Printer) SYS-PRNT (System Printer) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to...
  • Page 2182Communication Manager Maintenance-Object Repair Procedures 3. Verify the availability of the external SYS-PRNT output device. Make sure that the output...
  • Page 2183 SYS-PRNT (System Printer) Table 777: Aux Data, Error Type 257 Aux Description Data 1 No C-LAN port available. See...
  • Page 2184Communication Manager Maintenance-Object Repair Procedures Link Tear Down Test (#213) This test is destructive. The Link Tear Down test disconnects...
  • Page 2185 SYS-PRNT (System Printer) Link Retry Test (#215) This test sends a message to the System Printer management software process...
  • Page 2186Communication Manager Maintenance-Object Repair Procedures SYSTEM (System) S8700 | 8710 / S8500 MO Name Alarm Level Initial Command to Run1...
  • Page 2187 SYSTEM (System) Table 780: System Error Log Entries (continued) Error Aux Associated Alarm On/Off Test to Clear Value Type...
  • Page 2188Communication Manager Maintenance-Object Repair Procedures k. Error 6103: an application alarm occurred on the standby server. See note (l) to...
  • Page 2189 SYSTEM (System) Table 781: SYSTEM Error 605 Aux Data, Failure of Planned Interchange (continued) 1361 (d) 4 SW-CTL failure...
  • Page 2190Communication Manager Maintenance-Object Repair Procedures d. Aux Data 1361, 1370, 1400, 1401: consult SW-CTL service documentation. Test SW-CTL on both...
  • Page 2191 SYSTEM (System) b. Error Type 8: a System Restart Level 3 was requested. c. Error Type 9: a System...
  • Page 2192Communication Manager Maintenance-Object Repair Procedures TBRI-BD (TN2185 ISDN Trunk-Side BRI) S8700 | 8710 / S8500 MO Name Alarm Level Initial...
  • Page 2193 TBRI-BD (TN2185 ISDN Trunk-Side BRI) Figure 136: Integrated Trunk-Side BRI, ISDN Interface Reference Points S PBX NT2 CO TE...
  • Page 2194Communication Manager Maintenance-Object Repair Procedures S/T 4-wire Basic Rate connection to an NT2 Termination1. T 4-wire Basic Rate interface to...
  • Page 2195 TBRI-BD (TN2185 ISDN Trunk-Side BRI) Table 783: TBRI-BD Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 2196Communication Manager Maintenance-Object Repair Procedures d. Error Type 513: on-board hardware failure. Aux Data values correspond to the following detected...
  • Page 2197 TBRI-BD (TN2185 ISDN Trunk-Side BRI) j. Error Type 1792 - 1795: the circuit pack is having problems transmitting/receiving data...
  • Page 2198Communication Manager Maintenance-Object Repair Procedures a LAPD parameter mismatch. LAPD should recover from this problem, but it may degrade the...
  • Page 2199 TBRI-BD (TN2185 ISDN Trunk-Side BRI) LAN Receive Parity Error Counter Test (#595) This test is nondestructive. The test reads...
  • Page 2200Communication Manager Maintenance-Object Repair Procedures TBRI-PT (ISDN Trunk-Side BRI Port) S8700 | 8710 / S8500 / S8300 MO Name Alarm...
  • Page 2201 TBRI-PT (ISDN Trunk-Side BRI Port) Figure 137: Integrated Trunk-Side BRI, ISDN Interface Reference points S PBX NT2 CO TE...
  • Page 2202Communication Manager Maintenance-Object Repair Procedures Figure notes:ISDN Interface Reference Point definitions LT Logical Terminal V Primary Rate user/network (asymmetrical) trunk...
  • Page 2203 TBRI-PT (ISDN Trunk-Side BRI Port) Table 785: TBRI-PT Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 2204Communication Manager Maintenance-Object Repair Procedures b. Error Type 1: loss of continuity of Layer 1 to the far end. It...
  • Page 2205 TBRI-PT (ISDN Trunk-Side BRI Port) i. Error Type 1281: this error occurs when the BRI NPE Crosstalk test (#617)...
  • Page 2206Communication Manager Maintenance-Object Repair Procedures s. Error Type 3588: the board receives D-channel data from the bus faster than it...
  • Page 2207 TBRI-PT (ISDN Trunk-Side BRI Port) Table 786: Aux Data Values for Error 3841–3942 (continued) Aux Data Type of Meaning...
  • Page 2208Communication Manager Maintenance-Object Repair Procedures Order of Investigation Short Test Long Test D/ND1 Sequence Sequence Slip Query test (#1244) X...
  • Page 2209 TBRI-PT (ISDN Trunk-Side BRI Port) Clear Error Counters Test (#270) This test is nondestructive. This test clears the error...
  • Page 2210Communication Manager Maintenance-Object Repair Procedures Table 788: Test #617 BRI NPE Crosstalk Test Error Test Description / Recommendation Code Result...
  • Page 2211 TBRI-PT (ISDN Trunk-Side BRI Port) Table 788: Test #617 BRI NPE Crosstalk Test (continued) Error Test Description / Recommendation...
  • Page 2212Communication Manager Maintenance-Object Repair Procedures Table 789: Test #618 BRI Port Local LAN Loop Around Error Test Description / Recommendation...
  • Page 2213 TBRI-PT (ISDN Trunk-Side BRI Port) Table 789: Test #618 BRI Port Local LAN Loop Around (continued) Error Test Description...
  • Page 2214Communication Manager Maintenance-Object Repair Procedures Table 790: Test #619 BRI Port Local TDM Loop Around Error Test Description / Recommendation...
  • Page 2215 TBRI-PT (ISDN Trunk-Side BRI Port) Table 790: Test #619 BRI Port Local TDM Loop Around (continued) Error Test Description...
  • Page 2216Communication Manager Maintenance-Object Repair Procedures CRC Error Counter Test (#623) This test is nondestructive. This test reads the BRI port’s...
  • Page 2217 TBRI-PT (ISDN Trunk-Side BRI Port) Table 792: Test #625 Receive FIFO Overflow Error Counter Test Error Test Description /...
  • Page 2218Communication Manager Maintenance-Object Repair Procedures The Pending Activation state indicates a problem with the channels, the wiring, or the TBRI-BD...
  • Page 2219 TBRI-PT (ISDN Trunk-Side BRI Port) Table 793: Test #1242 Level 1 Status Query (continued) Error Test Description / Recommendation...
  • Page 2220Communication Manager Maintenance-Object Repair Procedures Table 793: Test #1242 Level 1 Status Query (continued) Error Test Description / Recommendation Code...
  • Page 2221 TBRI-PT (ISDN Trunk-Side BRI Port) Layer 3 Query Test (#1243) This test is nondestructive. This test is used to...
  • Page 2222Communication Manager Maintenance-Object Repair Procedures BRI Port Slip Query Test (#1244) This test is nondestructive. Slips occur when the transmitter...
  • Page 2223 TBRI-PT (ISDN Trunk-Side BRI Port) Table 795: Test #1244 BRI Port Slip Query Test (continued) Error Test Description /...
  • Page 2224Communication Manager Maintenance-Object Repair Procedures TBRI-TRK (Trunk-Side ISDN BRI Channel) S8700 | 8710 / S8500 / S8300 MO Name Alarm...
  • Page 2225 TBRI-TRK (Trunk-Side ISDN BRI Channel) Hardware Error Log Entries and Test to Clear Values Table 796: TBRI-TRK Error Log...
  • Page 2226Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 2227 TBRI-TRK (Trunk-Side ISDN BRI Channel) Table 797: Test #1251 Signaling Link State Test (continued) Error Test Description / Recommendation...
  • Page 2228Communication Manager Maintenance-Object Repair Procedures Table 798: Test #256 Service State Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 2229 TBRI-TRK (Trunk-Side ISDN BRI Channel) Call State Audit Test (#257) This test is nondestructive. This test performs a call...
  • Page 2230Communication Manager Maintenance-Object Repair Procedures Table 799: Test #257 Call State Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 2231 TBRI-TRK (Trunk-Side ISDN BRI Channel) Synchronous Commands You can demand a synchronous outgoing test call by using the following...
  • Page 2232Communication Manager Maintenance-Object Repair Procedures Table 800: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 2233 TBRI-TRK (Trunk-Side ISDN BRI Channel) Table 800: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code...
  • Page 2234Communication Manager Maintenance-Object Repair Procedures Table 800: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 2235 TBRI-TRK (Trunk-Side ISDN BRI Channel) Table 800: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code...
  • Page 2236Communication Manager Maintenance-Object Repair Procedures Table 800: Test #258 ISDN Test Call (continued) Error Test Description / Recommendation Code Result...
  • Page 2237 TDM-BUS (TDM Bus) TDM-BUS (TDM Bus) S8700 | 8710 / S8500 MO Name Alarm Level Initial Command to Run1...
  • Page 2238Communication Manager Maintenance-Object Repair Procedures TDM-Bus Fault Detection and Isolation TDM-bus faults are usually caused by one of the following:...
  • Page 2239 TDM-BUS (TDM Bus) Procedure 1: Isolating TDM-Bus Faults This procedure is an attempt to isolate the TDM-bus fault to...
  • Page 2240Communication Manager Maintenance-Object Repair Procedures In Procedure 2, an option of working either with one circuit pack at a time...
  • Page 2241 TDM-BUS (TDM Bus) Procedure 3: Removing and Reinserting PN Control Circuit Packs This procedure removes and reinserts a PN’s...
  • Page 2242Communication Manager Maintenance-Object Repair Procedures 5. If the TDM-bus fault is still present, the suspected circuit pack was not the...
  • Page 2243 TDM-BUS (TDM Bus) Part 2 1. Run set tone-clock to make the currently active Tone-Clock standby. 2. Run test...
  • Page 2244Communication Manager Maintenance-Object Repair Procedures 4. If every standby circuit pack has been tested but the TDM-bus failure still exists,...
  • Page 2245 TDM-BUS (TDM Bus) After cabling changes are made and verified, power must be restored to the PN. Circuit packs...
  • Page 2246Communication Manager Maintenance-Object Repair Procedures 3. If none of the TDM-bus tests fail, extend the TDM bus to another carrier,...
  • Page 2247 TDM-BUS (TDM Bus) Error Log Entries and Test to Clear Values Table 801: TDM Bus Error Log Entries Error...
  • Page 2248Communication Manager Maintenance-Object Repair Procedures c. Error Type 357: this error indicates the TDM bus was switched to the other...
  • Page 2249 TDM-BUS (TDM Bus) Idle Time Slot Test on TDM bus A or B (#294) The Idle Time Slot test...
  • Page 2250Communication Manager Maintenance-Object Repair Procedures Control Channel Test (#296) This tests the integrity of the Control Channel bus by ensuring...
  • Page 2251 TDM-BUS (TDM Bus) Digit Detection Test (#297) This test is executed on the Non-Control Channel bus. The Tone-Clock circuit...
  • Page 2252Communication Manager Maintenance-Object Repair Procedures TDM-CLK (TDM Bus Clock) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT...
  • Page 2253 TDM-CLK (TDM Bus Clock) Table 805: Synchronization - Tone Clock Roles (continued) Tone-Clock Synchronization Initial External Backup External Internal...
  • Page 2254Communication Manager Maintenance-Object Repair Procedures Table 806: TDM Bus Clock Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 2255 TDM-CLK (TDM Bus Clock) e. Error Type 257: the Tone-Clock circuit pack in PN 1 is not a TN780...
  • Page 2256Communication Manager Maintenance-Object Repair Procedures h. Error Type 1025: Processor/Tone-Clock circuit on-board maintenance has detected one or more clock slips,...
  • Page 2257 TDM-CLK (TDM Bus Clock) j. Error Type 2049: S8700 MC The Tone-Clock circuit in the master port network was...
  • Page 2258Communication Manager Maintenance-Object Repair Procedures c. If not, replace the standby Tone-Clock circuit. See Replacing the IPSI or Tone-Clock Circuit...
  • Page 2259 TDM-CLK (TDM Bus Clock) Notes: a. See XXX-BD (Common Port Circuit Pack/Media Module) on page 2539 for a descriptions...
  • Page 2260Communication Manager Maintenance-Object Repair Procedures Table 808: Test #148 TDM bus Clock Circuit Status Inquiry Test (continued) Error Test Description...
  • Page 2261 TDM-CLK (TDM Bus Clock) Table 808: Test #148 TDM bus Clock Circuit Status Inquiry Test (continued) Error Test Description...
  • Page 2262Communication Manager Maintenance-Object Repair Procedures Note: Note: This test does not apply to the TN2182. Table 809: Test #149 TDM...
  • Page 2263 TDM-CLK (TDM Bus Clock) Table 809: Test #149 TDM bus Clock Slip Inquiry Test (continued) Error Test Description /...
  • Page 2264Communication Manager Maintenance-Object Repair Procedures TDM bus Clock PPM Inquiry Test (#150) This test evaluates the quality of the synchronization...
  • Page 2265 TDM-CLK (TDM Bus Clock) Table 810: Test #150 TDM bus Clock PPM Inquiry Test (continued) Error Test Description /...
  • Page 2266Communication Manager Maintenance-Object Repair Procedures S8700 MC Board Type Check Test (#574) This test verifies that a Tone-Clock circuit pack...
  • Page 2267 TDM-CLK (TDM Bus Clock) Standby Reference Health Check Test (#651) This test evaluates the quality of the external synchronization...
  • Page 2268Communication Manager Maintenance-Object Repair Procedures TDMODULE (Trunk Data Module) S8700 | 8710 / S8500 The TDMODULE (Trunk Data Module) is...
  • Page 2269 TIE-BD (Tie Trunk Circuit Pack) TIE-BD (Tie Trunk Circuit Pack) S8700 | 8710 / S8500 MO Name Alarm Level...
  • Page 2270Communication Manager Maintenance-Object Repair Procedures TIE-DS1 (DS1 Tie Trunk) S8700 | 8710 / S8500 / S8300 MO Name Alarm Level...
  • Page 2271 TIE-DS1 (DS1 Tie Trunk) MM710 DS1 Interface Media Module. Throughout this TIE-DS1 section, the term DS1 Interface applies to...
  • Page 2272Communication Manager Maintenance-Object Repair Procedures Table 814: DS1 Tie Trunk Maintenance Error Log Entries (continued) Error Aux Associated Test Alarm...
  • Page 2273 TIE-DS1 (DS1 Tie Trunk) b. Error Type 1: the DS1 Interface circuit pack or media module detects a hardware...
  • Page 2274Communication Manager Maintenance-Object Repair Procedures i. Error Type 769: the DS1 Interface circuit pack or media module detects a hardware...
  • Page 2275 TIE-DS1 (DS1 Tie Trunk) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 2276Communication Manager Maintenance-Object Repair Procedures Table 815: Test #6 NPE Crosstalk Test Error Test Description / Recommendation Code Result ABRT...
  • Page 2277 TIE-DS1 (DS1 Tie Trunk) Table 815: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2278Communication Manager Maintenance-Object Repair Procedures Table 815: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2279 TIE-DS1 (DS1 Tie Trunk) Conference Circuit Test (#7) Note: Note: S8500 / G700: This test aborts with Error Code...
  • Page 2280Communication Manager Maintenance-Object Repair Procedures Table 816: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2281 TIE-DS1 (DS1 Tie Trunk) Table 816: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2282Communication Manager Maintenance-Object Repair Procedures Table 816: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2283 TIE-DS1 (DS1 Tie Trunk) Table 816: Test #7 Conference Circuit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2284Communication Manager Maintenance-Object Repair Procedures Port Audit and Update Test (#36) This test sends port level translation data from switch...
  • Page 2285 TIE-DS1 (DS1 Tie Trunk) Table 817: Test #36 Port Audit and Update Test (continued) Error Test Description / Recommendation...
  • Page 2286Communication Manager Maintenance-Object Repair Procedures DS1 Tie Trunk Seizure Test (#136) The DS1 Tie Trunk Seizure test is run to...
  • Page 2287 TIE-DS1 (DS1 Tie Trunk) Table 818: Test #136 DS1 Tie Trunk Seizure Test (continued) Error Test Description / Recommendation...
  • Page 2288Communication Manager Maintenance-Object Repair Procedures Table 818: Test #136 DS1 Tie Trunk Seizure Test (continued) Error Test Description / Recommendation...
  • Page 2289 TIE-DS1 (DS1 Tie Trunk) Table 818: Test #136 DS1 Tie Trunk Seizure Test (continued) Error Test Description / Recommendation...
  • Page 2290Communication Manager Maintenance-Object Repair Procedures Table 818: Test #136 DS1 Tie Trunk Seizure Test (continued) Error Test Description / Recommendation...
  • Page 2291 TBRI-PT (ISDN Trunk-Side BRI Port) TBRI-PT (ISDN Trunk-Side BRI Port) MO Name Alarm Level Initial Command to Run* Full...
  • Page 2292Communication Manager Maintenance-Object Repair Procedures Table 819: TBRI-PT Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 2293 TBRI-PT (ISDN Trunk-Side BRI Port) b. Error Type 1: loss of continuity of Layer 1 to the far-end. It...
  • Page 2294Communication Manager Maintenance-Object Repair Procedures i. Error Type 1537: the board received a bad Cyclical Redundancy Check (CRC) over the...
  • Page 2295 TBRI-PT (ISDN Trunk-Side BRI Port) s. Error Type 3590: an activated BRI port receives a frame containing a DLCI...
  • Page 2296Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 2297 TBRI-PT (ISDN Trunk-Side BRI Port) Clear Error Counters Test (#270) This test is nondestructive. This test clears the various...
  • Page 2298Communication Manager Maintenance-Object Repair Procedures Receive FIFO Overflow Error Counter Test (#625) This test is nondestructive. This test reads and...
  • Page 2299 TBRI-PT (ISDN Trunk-Side BRI Port) Layer 3 Query Test (#1243) This test is nondestructive. This test is used to...
  • Page 2300Communication Manager Maintenance-Object Repair Procedures Table 825: TEST #1243 Layer 3 Query (continued) Error Test Description/ Recommendation Code Result 1187...
  • Page 2301 TBRI-PT (ISDN Trunk-Side BRI Port) Table 826: TEST #1244 Slip Alarm Inquiry Test Error Test Description/ Recommendation Code Result...
  • Page 2302Communication Manager Maintenance-Object Repair Procedures TIE-TRK (Analog Tie Trunk) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT...
  • Page 2303 TIE-TRK (Analog Tie Trunk) A tie trunk port can also be administered as an access endpoint which is a...
  • Page 2304Communication Manager Maintenance-Object Repair Procedures Additional in-line testing is performed whenever a call is in progress, logging errors that occur...
  • Page 2305 TIE-TRK (Analog Tie Trunk) Table 828: TIE Trunk Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 2306Communication Manager Maintenance-Object Repair Procedures b. Error Type 1: digit time-out. This occurs when the far-end PBX began transmitting digits...
  • Page 2307 TIE-TRK (Analog Tie Trunk) o. Error Type 2305: reorder message. The trunk could not be seized. This error causes...
  • Page 2308Communication Manager Maintenance-Object Repair Procedures Order of Investigation Short Test Long Test D/ND1 Sequence Sequence Port Audit and Update test...
  • Page 2309 TIE-TRK (Analog Tie Trunk) Table 829: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2310Communication Manager Maintenance-Object Repair Procedures Table 829: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2311 TIE-TRK (Analog Tie Trunk) Looparound and Conference Circuit Test (#33) This test verifies signal transmission and conferencing capabilities of...
  • Page 2312Communication Manager Maintenance-Object Repair Procedures Table 830: Test #33 Looparound and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 2313 TIE-TRK (Analog Tie Trunk) Table 830: Test #33 Looparound and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 2314Communication Manager Maintenance-Object Repair Procedures Table 830: Test #33 Looparound and Conference Circuit Test (continued) Error Test Description / Recommendation...
  • Page 2315 TIE-TRK (Analog Tie Trunk) Table 831: Test #36 Audit Update Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2316Communication Manager Maintenance-Object Repair Procedures Tie Trunk Seizure Test (#73) and Tie Trunk Dial Test (#747) For wink-start, delay-dial and...
  • Page 2317 TIE-TRK (Analog Tie Trunk) Table 832: Test #73,#747 Tie Trunk Seizure Test (continued) Error Test Description / Recommendation Code...
  • Page 2318Communication Manager Maintenance-Object Repair Procedures Table 832: Test #73,#747 Tie Trunk Seizure Test (continued) Error Test Description / Recommendation Code...
  • Page 2319 TIE-TRK (Analog Tie Trunk) Table 833: Test #74 Tie Trunk EPF Test (continued) Error Test Description / Recommendation Code...
  • Page 2320Communication Manager Maintenance-Object Repair Procedures Table 833: Test #74 Tie Trunk EPF Test (continued) Error Test Description / Recommendation Code...
  • Page 2321 TIE-TRK (Analog Tie Trunk) Transmission Test (#844-848) This test is nondestructive. Note: Note: Tests #844–848 are not supported on...
  • Page 2322Communication Manager Maintenance-Object Repair Procedures Table 834: Test #844-848 Transmission Test (continued) Error Test Description / Recommendation Code Result 1004...
  • Page 2323 TIE-TRK (Analog Tie Trunk) Table 834: Test #844-848 Transmission Test (continued) Error Test Description / Recommendation Code Result 1915...
  • Page 2324Communication Manager Maintenance-Object Repair Procedures Table 834: Test #844-848 Transmission Test (continued) Error Test Description / Recommendation Code Result 1940...
  • Page 2325 TIE-TRK (Analog Tie Trunk) Table 834: Test #844-848 Transmission Test (continued) Error Test Description / Recommendation Code Result FAIL...
  • Page 2326Communication Manager Maintenance-Object Repair Procedures TIME-DAY (Time of Day) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT...
  • Page 2327 TONE-BD (Tone-Clock Circuit) TONE-BD (Tone-Clock Circuit) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to...
  • Page 2328Communication Manager Maintenance-Object Repair Procedures The TN2182 is a combined Tone-Clock/Detector circuit pack, providing Tone-Clock functionality to a non IPSI...
  • Page 2329 TONE-BD (Tone-Clock Circuit) Figure 139: S8700 IP Connect Duplex Reliability Configuration 1 2 4 3 4 1 2 Ethernet...
  • Page 2330Communication Manager Maintenance-Object Repair Procedures S8700 MC In IPSI connected port networks, the Tone Clock circuit is found on the...
  • Page 2331 TONE-BD (Tone-Clock Circuit) Figure 140: Duplex-Reliability Configuration Server A Server B Control Network A IPSI IPSI T/C PN 1...
  • Page 2332Communication Manager Maintenance-Object Repair Procedures Figure 141: High-Reliability Configuration Server A Server B Control Network A Control Network B IPSI...
  • Page 2333 TONE-BD (Tone-Clock Circuit) Critical Reliability S8700 MC: The critical-reliability configuration shown in Figure 142 has full duplication of the...
  • Page 2334Communication Manager Maintenance-Object Repair Procedures Software Initiated Tone-Clock Interchanges Tone-Clock interchanges may be initiated by software in two ways: 1....
  • Page 2335 TONE-BD (Tone-Clock Circuit) In addition the TN780 allows customization of up to six system tones in order to meet...
  • Page 2336Communication Manager Maintenance-Object Repair Procedures 3. A particular Tone-Clock circuit pack can be made active by issuing the set tone-clock...
  • Page 2337 TONE-BD (Tone-Clock Circuit) Stratum 3 Since the clock module on the TN2312 does not support synchronization with an external...
  • Page 2338Communication Manager Maintenance-Object Repair Procedures S8700 | 8710 The following circuit-pack code(s) are supported: S8700 MC: This is a general-purpose...
  • Page 2339 TONE-BD (Tone-Clock Circuit) Port Networks with a Single Tone-Clock Circuit Pack This procedure is destructive. 1. Pull out the...
  • Page 2340Communication Manager Maintenance-Object Repair Procedures The active/standby state of a Tone-Clock circuit pack may also be determined by looking at...
  • Page 2341 TONE-BD (Tone-Clock Circuit) Note: Note: For a critical-reliability system (duplicated PNC), the system generally expects a PN to have...
  • Page 2342Communication Manager Maintenance-Object Repair Procedures Table 837: LED Condition/Tone-Clock Circuit States Condition Tone-Clock Explanation Circuit State Flashing yellow Active An...
  • Page 2343 TONE-BD (Tone-Clock Circuit) Error Log Entries and Test to Clear Values Table 838: Tone-Clock Circuit Pack Error Log Entries...
  • Page 2344Communication Manager Maintenance-Object Repair Procedures Table 838: Tone-Clock Circuit Pack Error Log Entries (continued) Error Aux Associated Test Alarm On/Off...
  • Page 2345 TONE-BD (Tone-Clock Circuit) Table 839: Effects of Tone-Clock Failures Depending on Reliability (continued) Reliability Option Effects High IPSI interchange...
  • Page 2346Communication Manager Maintenance-Object Repair Procedures j. Error Type 1025: this error is not service-affecting, and no action is required. k....
  • Page 2347 TONE-BD (Tone-Clock Circuit) 4. If the error has not been corrected at this point, there is a problem with...
  • Page 2348Communication Manager Maintenance-Object Repair Procedures 4. Interchange the IPSI or Tone-Clock circuits, using set tone-clock location. If the command succeeds,...
  • Page 2349 TONE-BD (Tone-Clock Circuit) Note: Note: Whenever, the active archangel detects a loss of clock, it will alternate the state...
  • Page 2350Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 2351 TONE-BD (Tone-Clock Circuit) Notes: a. See XXX-BD (Common Port Circuit Pack/Media Module) on page 2539 for descriptions of these...
  • Page 2352Communication Manager Maintenance-Object Repair Procedures Table 841: Test #46 Clock Health Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2353 TONE-PT (Tone Generator) TONE-PT (Tone Generator) S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to...
  • Page 2354Communication Manager Maintenance-Object Repair Procedures Table 842: Tone Generator Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 2355 TONE-PT (Tone Generator) g. Error Types 257 and 513: infrequent errors, at a rate which does not bring up...
  • Page 2356Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order listed. By clearing...
  • Page 2357 TONE-PT (Tone Generator) Tone Generator Transmission Test (#40) The purpose of this test is to verify that the tone...
  • Page 2358Communication Manager Maintenance-Object Repair Procedures Table 843: Test #40 Tone Generator Transmission Test Error Test Description / Recommendation Code Result...
  • Page 2359 TONE-PT (Tone Generator) Table 843: Test #40 Tone Generator Transmission Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2360Communication Manager Maintenance-Object Repair Procedures a. All the failure Error Codes marked with (a) may affect users if the failure...
  • Page 2361 TONE-PT (Tone Generator) Table 844: Test #41 Tone Generator Update/Audit Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2362Communication Manager Maintenance-Object Repair Procedures Table 845: Test #90 Tone Generator Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 2363 TR-LN-BD (Trunk Line Board) TR-LN-BD (Trunk Line Board) S8700 | 8710 / S8500 / G700 The TN797 Analog Trunk...
  • Page 2364Communication Manager Maintenance-Object Repair Procedures TSC-ADM (Administered Temporary Signaling Connections) S8700 | 8710 / S8500 MO Name Alarm Initial Command...
  • Page 2365 TSC-ADM (Administered Temporary Signaling Connections) The two maintenance commands for ADM TSCs are as follows: ● test tsc-administered signaling-group-number...
  • Page 2366Communication Manager Maintenance-Object Repair Procedures TSC Heartbeat Inquiry Test (#604) This test can be invoked by system technician personnel for...
  • Page 2367 TSC-ADM (Administered Temporary Signaling Connections) Table 848: Test #604 TSC Heartbeat Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2368Communication Manager Maintenance-Object Repair Procedures Table 848: Test #604 TSC Heartbeat Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2369 TSC-ADM (Administered Temporary Signaling Connections) Table 848: Test #604 TSC Heartbeat Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2370Communication Manager Maintenance-Object Repair Procedures TTR-LEV (TTR Level) S8700 | 8710 / S8500 MO Name Alarm Level Initial Command to...
  • Page 2371 TTR-LEV (TTR Level) Another alarm is logged if the number falls to zero. At this point, system operation is...
  • Page 2372Communication Manager Maintenance-Object Repair Procedures 4. Enter display alarms and determine the location of the circuit pack with the alarmed...
  • Page 2373 TTR-LEV (TTR Level) than the threshold. These errors are typically generated during boot time or other transitional states when...
  • Page 2374Communication Manager Maintenance-Object Repair Procedures UDS1-BD (UDS1 Interface Circuit Pack) S8700 | 8710 / S8500 MO Name Alarm Level Initial...
  • Page 2375 UDS1-BD (UDS1 Interface Circuit Pack) The TN464F or later circuit pack combined with an 120A1 CSU module forms an...
  • Page 2376Communication Manager Maintenance-Object Repair Procedures ● BLB = Board Loopback ● ELB = Equipment Loopback ● LLB = Line Loopback...
  • Page 2377 UDS1-BD (UDS1 Interface Circuit Pack) Upgrading to TN2242 Figure 144 shows the hardware connections for public network access in...
  • Page 2378Communication Manager Maintenance-Object Repair Procedures Figure 145: TN2242 Japan trunk TTC private network connections 1 1 2 2 3 3...
  • Page 2379 UDS1-BD (UDS1 Interface Circuit Pack) H600-513 Cable Pinout The following table shows the pinout for the H600-513 cable assembly:...
  • Page 2380Communication Manager Maintenance-Object Repair Procedures Table 850: TN2242 administration (continued) Field Value Incoming Dial Type tone, rotary, mf (to other...
  • Page 2381 UDS1-BD (UDS1 Interface Circuit Pack) LEDs The LEDs on the faceplate of the TN2242 circuit pack indicate its status...
  • Page 2382Communication Manager Maintenance-Object Repair Procedures TN2242 Serviceability Hardware Connections This circuit pack can be: ● Mated to another circuit pack...
  • Page 2383 UDS1-BD (UDS1 Interface Circuit Pack) The DS1 Circuit Pack screen for the TN464GP/TN2464BP circuit packs has fields to support...
  • Page 2384Communication Manager Maintenance-Object Repair Procedures The TN464 UDS1 Circuit Pack The TN464C, D, E, F, and GP Universal DS1 Interface...
  • Page 2385 UDS1-BD (UDS1 Interface Circuit Pack) The TN464 supports digital Tie, CO, and DID trunks, and OPS lines. On-board firmware...
  • Page 2386Communication Manager Maintenance-Object Repair Procedures Two option jumpers located on the side of the TN464C/D circuit pack must be installed...
  • Page 2387 UDS1-BD (UDS1 Interface Circuit Pack) Figure 148: TN464E/F DS1 Option switches Ω Ω Firmware Download Feature Firmware Download allows...
  • Page 2388Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 852: DS1 Interface Circuit Pack Maintenance...
  • Page 2389 UDS1-BD (UDS1 Interface Circuit Pack) Table 852: DS1 Interface Circuit Pack Maintenance Error Log Entries (continued) Error Aux Associated...
  • Page 2390Communication Manager Maintenance-Object Repair Procedures Table 852: DS1 Interface Circuit Pack Maintenance Error Log Entries (continued) Error Aux Associated Test...
  • Page 2391 UDS1-BD (UDS1 Interface Circuit Pack) Notes: a. Error Type 1: indicates that the circuit pack has stopped functioning or...
  • Page 2392Communication Manager Maintenance-Object Repair Procedures Aux Data 3: the 24-/32-channel option jumper setting on the circuit pack does not match...
  • Page 2393 UDS1-BD (UDS1 Interface Circuit Pack) on back of the carrier. Otherwise, set the Near-End CSU Type field using the...
  • Page 2394Communication Manager Maintenance-Object Repair Procedures DS1 circuit pack suffix incorrect for E1 synchronization splitter: The E1 Sync-Splitter field on the...
  • Page 2395 UDS1-BD (UDS1 Interface Circuit Pack) q. Error Type 1313: CPE Loop-Back Jack deactivation error. This error occurs when the...
  • Page 2396Communication Manager Maintenance-Object Repair Procedures The circuit pack is isolated from the system and every trunk or port on this...
  • Page 2397 UDS1-BD (UDS1 Interface Circuit Pack) aa. Error Type 3842: bad translation RAM location found error. This error is not...
  • Page 2398Communication Manager Maintenance-Object Repair Procedures Note: Note: G700: If the One-Way Span test is run between a circuit pack and...
  • Page 2399 UDS1-BD (UDS1 Interface Circuit Pack) Table 853: UDS1 - Demand Test order of investigation (continued) Order of Investigation Short...
  • Page 2400Communication Manager Maintenance-Object Repair Procedures Table 854: Test #50 NPE Connection Audit Test (continued) Error Test Description / Recommendation Code...
  • Page 2401 UDS1-BD (UDS1 Interface Circuit Pack) Table 855: Test #52 Control Channel Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 2402Communication Manager Maintenance-Object Repair Procedures Table 856: Test #53 SAKI Sanity Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2403 UDS1-BD (UDS1 Interface Circuit Pack) Table 856: Test #53 SAKI Sanity Test (continued) Error Test Description / Recommendation Code...
  • Page 2404Communication Manager Maintenance-Object Repair Procedures Table 857: Test #135 Internal Loop-Around Test Error Test Description / Recommendation Code Result 1002...
  • Page 2405 UDS1-BD (UDS1 Interface Circuit Pack) Table 857: Test #135 Internal Loop-Around Test (continued) Error Test Description / Recommendation Code...
  • Page 2406Communication Manager Maintenance-Object Repair Procedures Table 857: Test #135 Internal Loop-Around Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2407 UDS1-BD (UDS1 Interface Circuit Pack) Table 857: Test #135 Internal Loop-Around Test (continued) Error Test Description / Recommendation Code...
  • Page 2408Communication Manager Maintenance-Object Repair Procedures 120A1 CSU Module/Sync Splitter This test is also used to maintain the 120A1 CSU module...
  • Page 2409 UDS1-BD (UDS1 Interface Circuit Pack) Table 858: Test #138 Loss of Signal Alarm Inquiry Test Error Test Description /...
  • Page 2410Communication Manager Maintenance-Object Repair Procedures Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description /...
  • Page 2411 UDS1-BD (UDS1 Interface Circuit Pack) Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description...
  • Page 2412Communication Manager Maintenance-Object Repair Procedures Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description /...
  • Page 2413 UDS1-BD (UDS1 Interface Circuit Pack) Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description...
  • Page 2414Communication Manager Maintenance-Object Repair Procedures Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description /...
  • Page 2415 UDS1-BD (UDS1 Interface Circuit Pack) Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description...
  • Page 2416Communication Manager Maintenance-Object Repair Procedures Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description /...
  • Page 2417 UDS1-BD (UDS1 Interface Circuit Pack) Table 858: Test #138 Loss of Signal Alarm Inquiry Test (continued) Error Test Description...
  • Page 2418Communication Manager Maintenance-Object Repair Procedures Blue Alarm Inquiry Test (#139) The Blue alarm is a signal sent by the remote...
  • Page 2419 UDS1-BD (UDS1 Interface Circuit Pack) Table 859: Test #139 Blue Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2420Communication Manager Maintenance-Object Repair Procedures Table 859: Test #139 Blue Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2421 UDS1-BD (UDS1 Interface Circuit Pack) Red Alarm Inquiry Test (#140) A UDS1 Interface circuit pack raises a Red alarm...
  • Page 2422Communication Manager Maintenance-Object Repair Procedures Table 860: Test #140 Red Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2423 UDS1-BD (UDS1 Interface Circuit Pack) Table 860: Test #140 Red Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2424Communication Manager Maintenance-Object Repair Procedures Table 860: Test #140 Red Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2425 UDS1-BD (UDS1 Interface Circuit Pack) Table 860: Test #140 Red Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2426Communication Manager Maintenance-Object Repair Procedures Yellow F5 Fault Alarm For 32-channel E1 operation with CRC4 on, the F5 fault state...
  • Page 2427 UDS1-BD (UDS1 Interface Circuit Pack) Table 861: Test #141 Yellow Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2428Communication Manager Maintenance-Object Repair Procedures Table 861: Test #141 Yellow Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2429 UDS1-BD (UDS1 Interface Circuit Pack) Table 861: Test #141 Yellow Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2430Communication Manager Maintenance-Object Repair Procedures Table 861: Test #141 Yellow Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2431 UDS1-BD (UDS1 Interface Circuit Pack) Table 862: Test #142 Major Alarm Inquiry Test Error Test Description / Recommendation Code...
  • Page 2432Communication Manager Maintenance-Object Repair Procedures Table 862: Test #142 Major Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2433 UDS1-BD (UDS1 Interface Circuit Pack) Table 862: Test #142 Major Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2434Communication Manager Maintenance-Object Repair Procedures Table 863: Test #143 Minor Alarm Inquiry Test Error Test Description / Recommendation Code Result...
  • Page 2435 UDS1-BD (UDS1 Interface Circuit Pack) Table 863: Test #143 Minor Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2436Communication Manager Maintenance-Object Repair Procedures Table 863: Test #143 Minor Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2437 UDS1-BD (UDS1 Interface Circuit Pack) Table 864: Test #144 Slip Alarm Inquiry Test Error Test Description / Recommendation Code...
  • Page 2438Communication Manager Maintenance-Object Repair Procedures Table 864: Test #144 Slip Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2439 UDS1-BD (UDS1 Interface Circuit Pack) Table 864: Test #144 Slip Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2440Communication Manager Maintenance-Object Repair Procedures Misframe Alarm Inquiry Test (#145) A Misframe Alarm indicates that framing bits observed on a...
  • Page 2441 UDS1-BD (UDS1 Interface Circuit Pack) Table 865: Test #145 Misframe Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2442Communication Manager Maintenance-Object Repair Procedures Table 865: Test #145 Misframe Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2443 UDS1-BD (UDS1 Interface Circuit Pack) Table 865: Test #145 Misframe Alarm Inquiry Test (continued) Error Test Description / Recommendation...
  • Page 2444Communication Manager Maintenance-Object Repair Procedures Table 865: Test #145 Misframe Alarm Inquiry Test (continued) Error Test Description / Recommendation Code...
  • Page 2445 UDS1-BD (UDS1 Interface Circuit Pack) Table 866: Test #146 Translation Update Test Error Test Description / Recommendation Code Result...
  • Page 2446Communication Manager Maintenance-Object Repair Procedures When the BLB test is initiated, maintenance software sends an appropriate message to the UDS1...
  • Page 2447 UDS1-BD (UDS1 Interface Circuit Pack) Table 867: Test #1209 DS1 Board Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 2448Communication Manager Maintenance-Object Repair Procedures Table 867: Test #1209 DS1 Board Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 2449 UDS1-BD (UDS1 Interface Circuit Pack) When the test is complete, each trunk or port on the UDS1 Interface circuit...
  • Page 2450Communication Manager Maintenance-Object Repair Procedures Table 868: Test #1210 CSU Equipment Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 2451 UDS1-BD (UDS1 Interface Circuit Pack) Table 868: Test #1210 CSU Equipment Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 2452Communication Manager Maintenance-Object Repair Procedures CSU Repeater Loop-Back Test (#1211) This test is destructive. The CSU Repeater Loopback (RLB) test...
  • Page 2453 UDS1-BD (UDS1 Interface Circuit Pack) Table 869: Test #1211 CSU Repeater Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 2454Communication Manager Maintenance-Object Repair Procedures Table 869: Test #1211 CSU Repeater Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 2455 UDS1-BD (UDS1 Interface Circuit Pack) Table 869: Test #1211 CSU Repeater Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 2456Communication Manager Maintenance-Object Repair Procedures The status of the CPE Loop-Back Jack test is available in the hardware error log...
  • Page 2457 UDS1-BD (UDS1 Interface Circuit Pack) Table 870: Test #1212 CPE Loop-Back Jack Test (continued) Error Test Description / Recommendation...
  • Page 2458Communication Manager Maintenance-Object Repair Procedures Table 870: Test #1212 CPE Loop-Back Jack Test (continued) Error Test Description / Recommendation Code...
  • Page 2459 UDS1-BD (UDS1 Interface Circuit Pack) Table 870: Test #1212 CPE Loop-Back Jack Test (continued) Error Test Description / Recommendation...
  • Page 2460Communication Manager Maintenance-Object Repair Procedures Far CSU Loop-Back Test (#1213) This test is destructive. The Far CSU Loopback (R-LLB) test...
  • Page 2461 UDS1-BD (UDS1 Interface Circuit Pack) Table 871: Test #1213 Far CSU Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 2462Communication Manager Maintenance-Object Repair Procedures Table 871: Test #1213 Far CSU Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 2463 UDS1-BD (UDS1 Interface Circuit Pack) Table 871: Test #1213 Far CSU Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 2464Communication Manager Maintenance-Object Repair Procedures One-Way Span Test (#1214) This test is destructive. The One-Way Span test allows 1-way span...
  • Page 2465 UDS1-BD (UDS1 Interface Circuit Pack) Table 872: Test #1214 One-Way Span Test (continued) Error Test Description / Recommendation Code...
  • Page 2466Communication Manager Maintenance-Object Repair Procedures Table 872: Test #1214 One-Way Span Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2467 UDS1-BD (UDS1 Interface Circuit Pack) Table 872: Test #1214 One-Way Span Test (continued) Error Test Description / Recommendation Code...
  • Page 2468Communication Manager Maintenance-Object Repair Procedures The list measurements ds1 summary command shows the number of bit errors detected (Loopback/Span Test...
  • Page 2469 UDS1-BD (UDS1 Interface Circuit Pack) Table 873: Test #1215 Inject Single Bit Error Test (continued) Error Test Description /...
  • Page 2470Communication Manager Maintenance-Object Repair Procedures The list measurements ds1 summary command will display the length of time the test ran...
  • Page 2471 UDS1-BD (UDS1 Interface Circuit Pack) Table 874: Test #1216 End Loopback/Span Test (continued) Error Test Description / Recommendation Code...
  • Page 2472Communication Manager Maintenance-Object Repair Procedures Table 874: Test #1216 End Loopback/Span Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2473 UDS1-BD (UDS1 Interface Circuit Pack) If the 120A1 CSU module or the 401A T1 sync splitter is not physically...
  • Page 2474Communication Manager Maintenance-Object Repair Procedures Table 875: Test #1227 ICSU Status LEDs Test (continued) Error Test Description / Recommendation Code...
  • Page 2475 UDS1-BD (UDS1 Interface Circuit Pack) Table 876: Test #1420 Echo Canceller Test Error Test Description / Recommendation Code Result...
  • Page 2476Communication Manager Maintenance-Object Repair Procedures Table 876: Test #1420 Echo Canceller Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2477 VAL-BD (Voice Announcements over LAN Circuit Pack) VAL-BD (Voice Announcements over LAN Circuit Pack) S8700 | 8710 / S8500...
  • Page 2478Communication Manager Maintenance-Object Repair Procedures Configurations Figure 149 shows the configuration options for the TN2501AP (VAL) circuit pack within a...
  • Page 2479 VAL-BD (Voice Announcements over LAN Circuit Pack) Hardware specifications The following table contains a list of the required VAL...
  • Page 2480Communication Manager Maintenance-Object Repair Procedures Figure 150: TN2501AP faceplate LEDs LINK TRMT RCV 100M FDX COL fpdfval LJK 032101 Table...
  • Page 2481 VAL-BD (Voice Announcements over LAN Circuit Pack) Table 877: TN2501AP LEDs (continued) LED Behavior Description Amber On solid Firmware...
  • Page 2482Communication Manager Maintenance-Object Repair Procedures Other hardware To establish LAN connections the TN2501AP circuit pack requires a ● Backplane Adapter...
  • Page 2483 VAL-BD (Voice Announcements over LAN Circuit Pack) LAN cable The TN2501AP circuit pack does not include cables to connect...
  • Page 2484Communication Manager Maintenance-Object Repair Procedures Table 878: VAL maintenance commands (continued) Command Use this command to status data-module Obtain general...
  • Page 2485 VAL-BD (Voice Announcements over LAN Circuit Pack) Error Log Entries and Test to Clear Values Table 879: VAL Hardware...
  • Page 2486Communication Manager Maintenance-Object Repair Procedures Table 879: VAL Hardware Error Log entries (continued) Error Aux Associated Test Alarm On/Off Test...
  • Page 2487 VAL-BD (Voice Announcements over LAN Circuit Pack) e. Error Type 513: circuit pack detected and reported hardware failure. 1....
  • Page 2488Communication Manager Maintenance-Object Repair Procedures i. Error Type 1794: packet bus transmit buffers have overflowed. 1. Attempt to clear the...
  • Page 2489 VAL-BD (Voice Announcements over LAN Circuit Pack) Note: Note: 2561–2668 is a range of reserved numbers for future applications....
  • Page 2490Communication Manager Maintenance-Object Repair Procedures q. Error Type 3586 and 3999: switch removed hyperactive circuit pack that reported threshold number...
  • Page 2491 VAL-BD (Voice Announcements over LAN Circuit Pack) s. Error Type 3841, 3843: errors do not affect service. Below, Error...
  • Page 2492Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing...
  • Page 2493 VAL-BD (Voice Announcements over LAN Circuit Pack) Control Channel Loop-Around Test (#52) This nondestructive test fails if the circuit...
  • Page 2494Communication Manager Maintenance-Object Repair Procedures Circuit Pack Restart Test (#594) This test is destructive. Execute this test (not part of...
  • Page 2495 VAL-BD (Voice Announcements over LAN Circuit Pack) PPE/LANBIC Receive Parity Error Counter Test (#595) This test is nondestructive. When...
  • Page 2496Communication Manager Maintenance-Object Repair Procedures Receive FIFO Overflow Error Counter Test (#596) This test is nondestructive. When the VAL circuit...
  • Page 2497 VAL-BD (Voice Announcements over LAN Circuit Pack) Invalid LAPD Frame Error Counter Test (#597) This test is nondestructive. The...
  • Page 2498Communication Manager Maintenance-Object Repair Procedures Table 884: Test #597 Invalid LAPD Frame Error Counter Test (continued) Error Test Description /...
  • Page 2499 VAL-BD (Voice Announcements over LAN Circuit Pack) Table 885: Test #598 Packet Interface Test (continued) Error Test Description /...
  • Page 2500Communication Manager Maintenance-Object Repair Procedures Table 886: Test #600 Congestion Query Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2501 VAL-BD (Voice Announcements over LAN Circuit Pack) Link Status Test (#601) This nondestructive test determines the state of the...
  • Page 2502Communication Manager Maintenance-Object Repair Procedures Table 887: Test #601 Link Status Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2503 VAL-PT (Voice Announcements over LAN Packet/Port) VAL-PT (Voice Announcements over LAN Packet/Port) S8700 | 8710 / S8500 / S8300...
  • Page 2504Communication Manager Maintenance-Object Repair Procedures VAL Congestion Controls The switch activates congestion controls on VAL when it detects buffers exceeding...
  • Page 2505 VAL-PT (Voice Announcements over LAN Packet/Port) 2. See SCOTCH Synchronous Loop-Around Test (#1275) on page 2507 repair procedures to...
  • Page 2506Communication Manager Maintenance-Object Repair Procedures Test failure indicates failure of one or more of the following components: ● VAL (TN2501)...
  • Page 2507 VAL-PT (Voice Announcements over LAN Packet/Port) Table 888: Test #1285 TDM Loop-Around Test (continued) Error Test Description / Recommendation...
  • Page 2508Communication Manager Maintenance-Object Repair Procedures Table 889: Test #1275 SCOTCH Synchronous Loop-Around Test (continued) Error Test Description / Recommendation Code...
  • Page 2509 VC-BD VC-BD S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to Run Full Name of...
  • Page 2510Communication Manager Maintenance-Object Repair Procedures Table 890: VC-BD Error Log Entries (continued) Error Aux Associated Test Alarm On/Off Test to...
  • Page 2511 VC-BD f. Error Type 769: the circuit pack detects a program logic error. While no action is required, this...
  • Page 2512Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Code Order of Investigation Short Test Long Test D/ND...
  • Page 2513 VC-DSPPT VC-DSPPT S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to Run Full Name of...
  • Page 2514Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: run the short test sequence first. If every test passes,...
  • Page 2515 VC-DSPPT Table 892: Test #1103 NPE Crosstalk Test Error Test Description / Recommendation Code Result 1000 ABRT System resources...
  • Page 2516Communication Manager Maintenance-Object Repair Procedures Figure 152: VC Circuit Pack DSP Port Local TDM Loop-Back Test Table 893: Test #1104...
  • Page 2517 VC-DSPPT Table 893: Test #1104 VC DSPPT Local TDM Loop-Back Test (continued) Error Test Description / Recommendation Code Result...
  • Page 2518Communication Manager Maintenance-Object Repair Procedures Table 893: Test #1104 VC DSPPT Local TDM Loop-Back Test (continued) Error Test Description /...
  • Page 2519 VC-DSPPT Figure 153: VC Circuit pack DSP Port DSP Loop-Around Test Table 894: Test #1105 VC-DSP Port DSP Loop-Back...
  • Page 2520Communication Manager Maintenance-Object Repair Procedures Table 894: Test #1105 VC-DSP Port DSP Loop-Back Test (continued) Error Test Description / Recommendation...
  • Page 2521 VC-DSPPT VC Port Reset DSP Test (#1106) This test is destructive. This test resets the VC-DSPPT and the DSP...
  • Page 2522Communication Manager Maintenance-Object Repair Procedures VC-LEV (Voice Conditioner DSP Port Level) S8700 | 8710 / S8500 MO Name Alarm Level...
  • Page 2523 VC-LEV (Voice Conditioner DSP Port Level) The VC circuit pack is maintained by the software similarly to the Tone...
  • Page 2524Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 896: VC-LEV Error Log Entries Error...
  • Page 2525 VC-SUMPT VC-SUMPT S8700 | 8710 / S8500 MO Name Alarm Level Initial SAT Command to Run Full Name of...
  • Page 2526Communication Manager Maintenance-Object Repair Procedures d. Error Type 257: the NPE Crosstalk test (#1103) failed. e. Error Type 513: the...
  • Page 2527 VC-SUMPT Table 898: Test #6 VC-SUMPT Port NPE Crosstalk Test (continued) Error Test Description / Recommendation Code Result 0–3...
  • Page 2528Communication Manager Maintenance-Object Repair Procedures Figure 154: VC Circuit Pack Summer Port Loop-Back Test Table 899: Test #1100 VC Summer...
  • Page 2529 VC-SUMPT Table 899: Test #1100 VC Summer Port Local TDM Loop-Back Test (continued) Error Test Description / Recommendation Code...
  • Page 2530Communication Manager Maintenance-Object Repair Procedures Table 899: Test #1100 VC Summer Port Local TDM Loop-Back Test (continued) Error Test Description...
  • Page 2531 WAE-PORT (Wideband Access Endpoint Port) WAE-PORT (Wideband Access Endpoint Port) S8700 | 8710 / S8500 / S8300 MO Name...
  • Page 2532Communication Manager Maintenance-Object Repair Procedures Wideband Access Endpoint interface, and because faults can occur end-to-end, troubleshooting procedures based on an...
  • Page 2533 WAE-PORT (Wideband Access Endpoint Port) b. Error Type 130: the circuit pack or media module has been removed or...
  • Page 2534Communication Manager Maintenance-Object Repair Procedures NPE Crosstalk Test (#6) Note: Note: G700: On the G700, this test aborts with Error...
  • Page 2535 WAE-PORT (Wideband Access Endpoint Port) Table 901: Test #6 NPE Crosstalk Test (continued) Error Test Description / Recommendation Code...
  • Page 2536Communication Manager Maintenance-Object Repair Procedures Table 902: Test #7 Conference Circuit Test Error Test Description / Recommendation Code Result ABRT...
  • Page 2537 WAE-PORT (Wideband Access Endpoint Port) Port Audit and Update Test (#36) This test sends port level translation data from...
  • Page 2538Communication Manager Maintenance-Object Repair Procedures Table 903: Test #36 Port Audit and Update Test (continued) Error Test Description / Recommendation...
  • Page 2539 XXX-BD (Common Port Circuit Pack/Media Module) XXX-BD (Common Port Circuit Pack/Media Module) S8700 | 8710 / S8500 / S8300...
  • Page 2540Communication Manager Maintenance-Object Repair Procedures Table 904: XXX-BD Common Circuit Packs Apparatus Name Type Code CPP1 Memory Expansion Control ED-1E546...
  • Page 2541 XXX-BD (Common Port Circuit Pack/Media Module) Table 904: XXX-BD Common Circuit Packs (continued) Apparatus Name Type Code TN556/B ISDN-BRI...
  • Page 2542Communication Manager Maintenance-Object Repair Procedures Table 904: XXX-BD Common Circuit Packs (continued) Apparatus Name Type Code TN788/B Multimedia Voice Conditioner...
  • Page 2543 XXX-BD (Common Port Circuit Pack/Media Module) Additional circuit packs specific to S8700 MC systems are listed in Table 905:...
  • Page 2544Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 907: Common Port Circuit Pack Maintenance...
  • Page 2545 XXX-BD (Common Port Circuit Pack/Media Module) b. Error Type 18: the circuit pack or media module has been busied...
  • Page 2546Communication Manager Maintenance-Object Repair Procedures k. Error Type 1025: this error is not service-affecting and no action is required. l....
  • Page 2547 XXX-BD (Common Port Circuit Pack/Media Module) System Technician-Demand Tests: Descriptions and Error Codes Investigate tests in the order presented...
  • Page 2548Communication Manager Maintenance-Object Repair Procedures NPE Audit Test (#50) Note: Note: G700: On the G700/G350, this test aborts with Error...
  • Page 2549 XXX-BD (Common Port Circuit Pack/Media Module) Ringing Application Test (#51) This test checks the ringing application circuitry common to...
  • Page 2550Communication Manager Maintenance-Object Repair Procedures Table 910: Test #51 Ringing Application Circuit Test (continued) Error Test Description / Recommendation Code...
  • Page 2551 XXX-BD (Common Port Circuit Pack/Media Module) Control Channel Loop-Around Test (#52) This test queries the circuit pack or media...
  • Page 2552Communication Manager Maintenance-Object Repair Procedures SAKI Sanity Test (#53) This test is destructive. This test resets the circuit pack or...
  • Page 2553 XXX-BD (Common Port Circuit Pack/Media Module) Table 912: Test #53 SAKI Sanity Test (continued) Error Test Description / Recommendation...
  • Page 2554Communication Manager Maintenance-Object Repair Procedures Neon Test (#220) This test checks the voltage required to light the neon lamp on...
  • Page 2555 XXX-BD (Common Port Circuit Pack/Media Module) Table 913: Test #220 Neon Test (continued) Error Test Description / Recommendation Code...
  • Page 2556Communication Manager Maintenance-Object Repair Procedures Table 913: Test #220 Neon Test (continued) Error Test Description / Recommendation Code Result ABRT...
  • Page 2557: Index Index Index alarming, (continued) S8300 Functioning in Local Survivable Mode . . . 34 Symbols servers . . ....
  • Page 2558Index Analog Media Module . . . . . . . . 328, 1583, 1651 Augmentix Server Availability Management Processor...
  • Page 2559 Index circuit packs, (continued) Control LAN circuit pack (CLAN-BD MO) . . . . . . 789 expansion interface...
  • Page 2560Index Denial Events, (continued) DS1 CONV Type circuit packs Call Processing (1225 - 1899) . . . . . ....
  • Page 2561 Index event log . . . . . . . . . . . . . . . ....
  • Page 2562Index HTTP Linux daemon (httpd) LED locations and SVC_MON Event #8 . . . . . . . . ....
  • Page 2563 Index LEDs, (continued) list config. . . . . . . . . . . . . . ....
  • Page 2564Index maintenance objects . . . . . . . . . . . . . . . . 27...
  • Page 2565 Index MG-ANN MO . . . . . . . . . . . . . . . ....
  • Page 2566Index MOs (maintenance objects), (continued) MOs (maintenance objects), (continued) DTMR-PT . . . . . . . . . ....
  • Page 2567 Index MOs (maintenance objects), (continued) TDM-CLK . . . . . . . . . . . . ....
  • Page 2568Index S8300 media server LEDs . . . . . . . . . . . . . . ....
  • Page 2569 Index single-carrier cabinets TDM bus (TDM-BUS) . . . . . . . . . . . . ....
  • Page 2570Index tests and audits, (continued) tests and audits, (continued) #135 Customer-Provided Alarming Device Test . 1507 #209 Announcement Checksum Test...
  • Page 2571 Index tests and audits, (continued) tests and audits, (continued) #43 Tone Detector Audit/Update Test815, 1119, 1173, #637 Remote Layer...
  • Page 2572Index threads, see Linux, threads TN768 circuit packs tickling, of server’s hardware sanity timer . . . . . ....
  • Page 2573 Index trunk Voice over IP . . . . . . . . . . . . . ....
  • Page 2574Index 2574 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
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