Avaya 03-300430 User Manual

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Denial Events
136 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
 
Troubleshooting 
Check the diagnostic information (DIAG) for the transit network identity of the unreachable 
network. Se
Check the numbers sent for any missing prefixes or service values that were needed to 
access the network.
Check that the call type (data, voice, fax) can be routed between the ISDN networks 
serving both ends of the call.
Check that the bearer capabilities of the call are acceptable to the ISDN network serving 
both ends of the call.
Check the Cause Value Information Element (LOC). See 
Check Communication Manager administration.
- AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the 
wrong type of number and/or number plan information, or it is preventing code 
conversion from taking place. Call is being routed to the incorrect route pattern where the 
incorrect digit manipulation and/or code conversion is taking place.
- Route pattern: Incorrect digits or IXC were inserted. Incorrect number of digits were 
deleted. An incorrect ITC and/or BCIE were specified, affecting the SETUP message 
bearer capability encoding. An incorrect service or feature was specified for the 
preference. The number format specified is wrong for the call type.
- The ITC administered on the originating endpoint might be incorrect for this call.
- Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint 
tandeming through Communication Manager to create a SETUP message with the 
wrong bearer capability.
Cause Value 03
[0x3/0x83] -
No route to destination/
Calling party dropped while on hold (5ESS: 5 Electronic Switching System)/
Bearer service not implemented (1TR6: AT&T ISDN Protocol)
The ISDN service provider cannot route the call to the indicated destination. Communication 
Manager does not originate Cause Value 03.
Troubleshooting 
Check the numbers sent for any missing prefixes or service values that were needed to 
access the network.
Check the Cause Value Information Element (LOC). See 
Check Communication Manager administration.
- Dial-plan/Location: The home NPA is administered incorrectly, causing incorrect code 
conversion.