Avaya 03-300430 User Manual

3878

The far-end switch has 

indicated that the 

network is not 

functioning correctly 

and that the condition 

may last a relatively 

long period of time (for 

example, immediately 

re-attempting the call 

may not be successful).

1. From the circuit pack or media module and port 

number (in the Aux Data field, determine the trunk 
group against which the error was reported.

2. Consult with the network provider to determine the 

nature and expected duration of the out of service 
condition.

3. Consider modifying every routing pattern containing 

this trunk group to route calls around the network that 
is out of service.

3890

A request to use a 

network service (e.g., 

SDN) has been denied. 

Administration 

somewhere on the 

network has indicated 

that the requested 

service has not been 

subscribed to or 

purchased for this 

trunk.

This could be a local administration problem only, or a 
mismatch between the local administration and that of the 
network provider.

1. From the circuit pack or media module and port 

number (in the Aux Data field), determine the trunk 
group against which the error was reported.

2. Display the trunk group form: If the trunk group is 

Call-by-Call (Service Type is “cbc”), check every 
routing pattern form containing this trunk group to see if 
the Service/Feature fields contain the correct network 
services purchased for this trunk. If the trunk group is 
not Call-by-Call, check that the Service Type field 
contains the single network service purchased for this 
trunk.

3. If local administration appears correct, consult with the 

customer and/or the network provider to determine the 
services that the customer has subscribed to for this 
trunk group.

3892

Protocol detail; may 

offer a clue if customer 

is having ISDN calls 

denied with an 

unexpected intercept 

tone.

If customer is complaining of unexpected intercept tones 

when accessing ISDN trunks or PRI endpoints and no other 

cause can be found, escalate the problem and provide the 

next tier with this Error Log information.

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