Avaya 03-300430 User Manual

This test involves sending commands to read Packet Interface error counters located on the 
IPSI circuit pack. It also verifies the message interface between the media server and the 
Packet Interface.
This test checks different Packet Interface counters 

: depending on whether the 

Packet Interface module is on the active or standby IPSI.

1–5

FAIL

(cont’d)

Fail Code 5: old firmware not compatible with new software.

1. Verify the IPSI circuit pack’s firmware vintage and download the new 

firmware if appropriate.

Note:

At the Avaya support site (http://support.avaya.com) search 
on “Firmware Compatibility Matrix” to find the latest 
firmware vintage. Be sure to review the ‘ReadMe’ file that 
accompanies the firmware image for any interactions with a 
particular software release. 

2. The firmware image on the IPSI circuit pack may have been 

corrupted. Download and replace the firmware image.

3. Retry the command.

PASS

This test passed. The Packet Interface module on the IPSI circuit pack 
and its interface are functioning properly. If the system is unable to place 
calls on PNs served by this IPSI, then:

1. Check for packet-bus errors, and solve those errors first.

2. Check for errors in the PN where calls cannot be completed, and solve 

those errors.

3. Check every other circuit pack connected to the packet bus in the 

same cabinet. Packet-bus failures are likely to be caused by a faulty 
circuit pack connected to the backplane or bent pins on the back 
plane.

4. Check the IPSI circuit pack’s Packet Interface module that serves this 

PN for errors, and resolve these errors.

5. If errors continue, escalate.

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