Avaya 03-300430 User Manual

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Communication Manager Maintenance-Object Repair Procedures
2106 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
 
Clear Firmware-Counters (#982)
This test number is used to report unsuccessful results of clear firmware-counters. This 
is not an actual demand maintenance test. If the command aborts, refer to the error codes listed 
for Test #777.
FAIL
The SNI circuit pack reported failures or retransmitted a “cleared failure” 
message.
1. If this is the first time this test was run, run the test again. If there were 
any previous failure messages that software did not acknowledge, this 
test will FAIL even if the failure messages indicate a FAIL to PASS 
transition (i.e., a problem has gone away). If this test is run twice and 
FAILs both times, then at least one problem still exists.
2. Fix any SNI-BD, SNI-PEER, and FIBER-LK errors by following the 
repair procedures. Use display errors and display alarms 
with category PNC for SNI-BD and FIBER-LK and category 
PNC-PEER for SNI-PEER. Fix any problems found by referring to the 
SNI Board or SNI Peer Error Log Entries tables in this section or Fiber 
Link Error Log Entries tables in the 
3. If no SNI-BD, SNI-PEER, or FIBER-LK entries exist in the error and 
alarm logs, retry the command.
PASS
No problems are detected on the board.
0
NO
BOARD
No board was detected by the test.
1. Check that board is properly translated and inserted.
2. Run the test again. If it fails, reset the board. An SNI should be reset 
instead of reseating the circuit pack. The reset board command 
should almost never be used on an SNI. It may be necessary to use 
reset board if the SNI circuit pack gets into a mode where it cannot 
communicate with software. If an SNI with active errors and alarms is 
reset, the errors and alarms may take a while to come back, therefore 
reset board can mask real problems.
3. Run the test again. If it fails, the ID chip on board may be bad. Replace 
the board and retest.
Table 755: TEST #777 Failure Audit  (continued)
Error
Code
Test
Result
Description / Recommendation
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