Avaya 03-300430 User Manual

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cmgModuleAutoReset — A Media Module in the Media Gateway 
automatically reset (rebooted). A Media Module automatically 
resets when it fails a sanity test performed by the Media Gateway 
Processor. It may also automatically reset in response to a 
maintenance test running on the call controller. (A reset performed 
at the request of a SAT or CLI command entered by craft or Tier 
technical support generates a different trap indicating a manual 
reset.).

1. Check to see if a maintenance test that is supposed to reset the 

Media Module was run.

2. Check the Media Module and insure that it has the latest 

version of firmware installed. If it does not, install the latest 
version of firmware and continue to monitor.

3. If this trap occurs infrequently, the trap may be due to an 

unusual transient condition. Monitor future traps.

4. If this trap occurs and the Media Module does not return to 

service, or if this trap occurs frequently, attempt to reset the 
failing module from the SAT or CLI and see if this returns it to 
stable service.

5. If manually resetting the Media Module does not return it to 

service, and if a spare Media Module of the same time is 
available, replace the failing Media Module with the spare and 
see if the spare Media Module goes into service. If so, follow 
procedures for dealing with the original, bad, Media Module.

6. If the spare Media Module fails to go into service, it is of course 

possible that the spare Media Module is bad as well. But that 
aside, try manually resetting the Media Gateway Processor at a 
time convenient to the customer and see if this restores 
service. If so, the both the original and the spare Media 
Modules can probably be considered okay, and the problem is 
probably with the Media Gateway Processor itself. Escalate 
and have Tier 3 personnel capture the trap information and the 
event logs for analysis.

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