Avaya 03-300430 User Manual

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(cont’d)

128

WRN

8. If manually resetting the VoIP module does not return it to 

service, and if a spare VoIP module of the same type is 
available, replace the failing VoIP module with the spare and 
see if the spare VoIP module goes into service. If so, follow 
procedures for dealing with the original, bad, VoIP module.

9. If the spare VoIP module fails to go into service, it is of course 

possible that the spare VoIP module is bad, as well. There may 
be a power issue, also. 

10. Try manually resetting the Media Gateway Processor at a time 

convenient to the customer and see if this restores service. If 
so, both the original and the spare VoIP modules can probably 
be considered okay, and the problem is probably with the 
Media Gateway Processor itself. Capture the trap information. 
If possible, capture the event logs, using the show 
event-log CLI command, for analysis. Escalate.

If none of this works, capture the trap information. If possible, 

capture the event logs, using the show event-log CLI

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