Avaya 03-300430 User Manual

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(cont’d)

WRN

2. Check for both the completeness and consistency of the servers’ 

hosts and servers.conf files (containing IP addresses of the 

system’s configured components), either from the:

- Web interface, by selecting Configure Server

- Linux command line, by entering:

3. If the files are OK, manually clear the alarm, either from the:

- Web interface, by selecting Alarms and Notification, the 

appropriate alarm, and Clear

- Linux command line, by entering almclear -n #id

4. If this problem affects call processing or if the problem persists, 

continue with Step 

 now.

If not, continue only at the customer’s convenience.

5. Escalate this problem for explicit guidance with Steps 5

a. Enter server to verify that the suspected server is the standby.
b. If not, enter server -if to force a server interchange.

c. Busy out the standby server from the Linux command line, by 

entering server -b.

d. Reboot the server (as the standby), either from the:

- Web interface, by selecting Shutdown This Server

- Linux command line, by entering /sbin/shutdown -r 

6. If rebooting the standby does not help or if the problem recurs, 

escalate the problem to the next higher tier.

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