Avaya 03-300430 User Manual

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Communication Manager Maintenance-Object Repair Procedures
516 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
 
Call State Audit Test (#257)
This test audits the internal call state by asking the far-end switch for the ISDN call state.  The 
test is particularly useful when you are trying to clear a hung call.  If the internal call state on the 
near end differs from that on the far end, the call is torn down.
The ISDN specification allows up to 2 minutes for a reply.  If a reply is not received within the 2 
minute window, the test logs a protocol time-out violation against the associated signaling 
channel (ATM-DCH, Error Type 1).
Note:
Note:
PASS simply means that an appropriate message was composed and sent to the 
far-end switch.
Table 163: Test #257 Call State Audit Test 
Error 
Code
Test 
Result
Description / Recommendation
1018
ABRT
Maintenance disabled
1. Enable maintenance by entering y in the Maintenance Tests field on 
the change trunk-group screen.
1019
ABRT
Audit already in progress
1. Wait 2 minutes, and try again.
1113
ABRT
Signaling link failed
1. Check the results of Test #255 (Signaling Link State check).
1114
ABRT
Signaling link in transitional state
1. Retry the command up to 5 times at 1-minute intervals.
1116
ABRT
Trunk out-of-service
1. Check the trunk service state (status trunk grp#/mem#).
2100
ABRT
Could not allocate needed resources
1. Retry the command up to 5 times at 1-minute intervals.
FAIL
Internal system error
1. Retry the command up to 5 times at 1-minute intervals.
PASS
PASS
1. Wait 4 minutes, then check the Error Log for call-state mismatches.  If 
a call state mismatch is found, the call is torn down.