Avaya 03-300430 User Manual

3890

A request to use a 

network service (for 

example, SDN) has 

been denied.  

Administration 

somewhere in the 

network has indicated 

that the requested 

service has not been 

subscribed to or 

purchased for this 

trunk.

This could indicate

●

a local administration problem

●

a mismatch between the local administration and that 
of the network provider.

1. From the circuit pack and port number (in the Aux Data 

field), determine the trunk group against which the 
error was reported.

2. Display the trunk group screen.

If the trunk group is Call-by-Call (the Service Type 
field is cbc), check every routing pattern screen 
containing this trunk group to see if the Service/
Feature fields contain the correct network services 
purchased for this trunk.

If the trunk group is not Call-by-Call, check that the 
Service Type field contains the single network service 
purchased for this trunk.

3. If local administration appears correct, consult with the 

customer and/or the network provider to determine the 
services that the customer has subscribed to for this 
trunk group.

3892

Protocol detail; may 

offer a clue if customer 

is having ISDN calls 

denied with an 

unexpected intercept 

tone.

1. If customer is complaining of unexpected intercept 

tones when accessing ISDN trunks or PRI endpoints 
and no other cause can be found, escalate the 
problem and provide the next tier with this Error Log 
information.

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