Avaya 03-300430 User Manual

0

Unrecognized 

ASAI Protocol 

Operation

Requested ASAI protocol operation is not implemented by the 

switch or adjunct.  Aux Data field of Error Log entry contains 

protocol identifier for unrecognized operation.

1. Consult switch and adjunct documentation to determine which 

set of operations is supported by the switch and the adjunct.  

Adjunct administration turning off operations not implemented 

by the switch may resolve the problem.

2. If step 1 does not resolve the problem, escalate to the next 

tier.

40

Resources not 

available

No available internal resources to service switch or adjunct 

request.  System transaction capacity for adjunct or switch is 

exceeded.

1. Re-engineering of adjunct services my be required.  If 

problem persists, escalate problem to the next tier.

63

SERVICE OR 

OPTION NOT 

AVAILABLE

Requested ASAI capability or resource is not available on the 

switch or adjunct.  More than one adjunct may be contending for 

the same switch resources.  Potential administration mismatch 

between the resource domains administered on the switch and 

those administered on the adjunct.

1. Verify that no overlapping administration of switch resources 

(e.g., requesting notifications on a single domain by multiple 

adjuncts or multiple adjuncts attempting to control a single 

call) exists across any adjunct connected to the switch.  If an 

overlap exists, then re-administer the adjuncts to guarantee 

that each adjunct is associated with a unique set of switch 

resources.

2. If step 1 does not resolve the problem, escalate to the next 

tier.

79

SERVICE OR

OPTION NOT

IMPLEMENTED

Requested service or option (or combination of selected options) is 

not supported (implemented) in switch or the adjunct.

1. Consult switch and adjunct documentation to determine ASAI 

service and options supported by both switch and adjunct.  

Re-administration of the switch-administered capabilities (see 

Customer Optional Feature screen) or those of the adjunct 

may be necessary to correct the problem.

2. If step 1 does not provide the set of desired services due to 

deficient implementation, escalate the problem to the next 

tier.

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