Avaya 03-300430 User Manual

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“service prune could not be restarted” — The prune service is not running. 
The hard disk’s partition usage is not being monitored or cleaned.

1. Enter /sbin/service prune restart to restart the prune service.
2. If the service restarts, manually clear the alarm, either from the:

●

Web interface, by selecting Alarms and Notification, the 
appropriate alarm, and Clear

●

Linux command line, by entering almclear -n #id

If not, escalate this problem for explicit guidance with steps 2

 through 

a. Enter grep svc_mon /var/log/messages to investigate why the 

daemon failed.

b. If this problem affects call processing, continue with the following 

steps now.

If not, continue only at the customer’s convenience – since the 
following commands cause a brief service outage.

The following commands cause a brief service outage.

c. If the grep command’s output does not help:

●

: enter server to verify that the suspected server is the 

standby. If necessary and at the customer’s convenience, enter 
server -if to force a server interchange.

●

: Proceed to Step 

If necessary and at the customer’s convenience, enter server -if to 

force a server interchange.

d.

: Reboot the standby server, either from the:

●

Web interface, by selecting Shutdown This Server

●

Linux command line, entering /sbin/shutdown -r now

e.

: Reboot the server, either from the:

●

Web interface, by selecting Shutdown This Server

●

Linux command line, entering /sbin/shutdown -r now

3. If rebooting the standby does not help or if the problem recurs, escalate 

the problem to the next higher tier.

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