Avaya 03-300430 User Manual

The Registration status inquiry reports the H.323 registration status of the endpoint. An endpoint 
must be registered and authenticated in order to receive service from the system.
Registration is initiated when the endpoint user attempts to login using the Avaya registration 
software application running on the endpoint PC. The user must provide a valid extension and 
security code. The registration messages are sent to the IP address of a C-LAN’s Ethernet port.
An extension that is registered, or has been registered in the past, has a port number or ID that 
appears as SNNNNN, where N is a digit from 0–9 and is an indication that the port is virtual and 
a station.

This test is nondestructive.
The test determines the local C-LAN through which the signaling originates and the endpoint’s 
IP address. It then requests the local C-LAN to execute a PING on the endpoint’s address. If the 
PING is successful, the test passes, if the PING is not successful, the test fails.

1 
2 
3

FAIL

The endpoint is not successfully registered.

1. Verify that the user is entering the:

●

Correct extension and security code

●

C-LAN’s IP address

2. Verify that the extension has been enabled for IP softphone operation.

3. If many endpoints cannot register, investigate any errors of the 

C-LAN’s Ethernet port.

4. Examine the Ethernet cabling from the endpoint PC to the Ethernet 

hub.

PASS

The endpoint is successfully registered and continues to respond to 

registration handshaking.