Desa (V)TC36NE User Manual
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www.desatech.com
116234-01B
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
POSSIBLE CAUSE
1. Metal expanding while heating or con-
tracting while cooling
1. Residues from manufacturing processes
and logs curing
1. Gas leak. See Warning statement at
top of page
2. Control valve defective
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement at
top of page
1. Debris around burner air mixer
2. Improper vent configuration
1. Air holes at burner inlet blocked
2. Burner flame holes blocked
3. Improper venting or excessive blockage
4. Excessive amounts of embers and pan
material
OBSERVED PROBLEM
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Slight smoke or odor during initial
operation
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Glass soots
Dark residue on logs or inside of fireplace
REMEDY
1. This is common with most fireplaces.
If noise is excessive, contact qualified
service person
1. Problem will stop after a few hours of
operation
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 19)
2. Replace control valve
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 19)
1. Inspect the opening at the base of the
burner by removing log/grate assem-
bly to see that it is NOT packed with
any type of material [see Installing
Brick Liner Models BL36DA(SA) and
BL36DHA(SA)] for log/grate removal
2. Check vent configuration specifications
(see Venting Installation Instructions,
page 7)
1. Clean out air holes at burner inlets. Pe-
riodically repeat as needed
2. Remove blockage
3. Have the vent system inspected, includ-
ing the termination cap. Remove any
restrictions or obstruction
4. Clear excess embers until a minimum
gap of 1/2" remains under the grate
TROUBLESHOOTING