Motorola DCH70 User Manual

14

 

Before calling your cable provider, review this 
troubleshooting guide. 

The DCH 
receiver will not 
power on. 

• 

The DCH receiver may have received a software 
update and may not power on while the new 
software is being installed. Try again in a few 
minutes. 

• 

Verify that the power supply is connected to the 
DCH receiver and an AC outlet. Unplug the DCH 
power supply cord from the AC outlet, plug it back 
in, and then press the POWER button. 

• 

If the DCH receiver is connected to a switched outlet 
on another unit, verify that that unit is powered on. 
Unplug the DCH power supply cord from the AC 
outlet, plug it back it in, and then press the POWER 
button. Use of an unswitched outlet is 
recommended. 

The remote 
control does not 
work. 

• 

Verify that the remote control is in “Cable” mode. 

• 

Verify that there are no obstructions between the 
remote control and the DCH receiver. Aim the 
remote control directly at the DCH receiver front 
panel, not the TV or VCR. 

• 

The angle between the remote control and the DCH 
receiver may be too large. Stand in front of the DCH 
receiver and not too far to either side. 

• 

Press and release operation keys one at a time, 
firmly and deliberately. 

• 

Check the batteries in the remote control. Install new 
batteries if needed.