Sony HT-TZ425 User Manual
68
Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest
authorized dealer or Samsung Customer Service Centre.
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest
authorized dealer or Samsung Customer Service Centre.
SYMPTOM
Check/remedy
Disc tray does not open.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
• Turn off the power and then turn it back on.
Playback does not start
immediately when the
Play/Pause button is pressed.
immediately when the
Play/Pause button is pressed.
• Are you using a deformed disc or a disc with scratches on
the surface?
• Wipe the disc clean.
Sound is not produced.
• No sound is heard during fast playback, slow playback, and
step motion playback.
• Are the speakers connected properly? Is the speaker setup
correctly customised?
• Is the disc severely damaged?
Sound can be heard only from a
few speakers and not all six.
few speakers and not all six.
• When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
PL II (Dolby Pro Logic II) on the remote control to use all
six speakers.
• Make sure that the DVD disc is 5.1-CH compatible.
• If you set C, SL, and SR to NONE in the speaker mode in the
• If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
Centre speaker and the rear left and right speakers. Set C,
SL, and SR to SMALL.
Centre speaker and the rear left and right speakers. Set C,
SL, and SR to SMALL.
Dolby Digital 5.1 CH Surround
Sound is not produced.
Sound is not produced.
• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby
Digital 5.1 CH Surround Sound is produced only if the disc is
recorded with 5.1 channel sound.
recorded with 5.1 channel sound.
• Is the audio language correctly set to DOLBY DIGITAL
5.1-CH in the information display?
The remote control does not
work.
work.
• Is the remote control being operated within its operation
range of angle and distance?
• Are the batteries exhausted?
• Have you selected the mode(TV/DVD) functions of the
• Have you selected the mode(TV/DVD) functions of the
remote control (TV or DVD) correctly?
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.