HP (Hewlett-Packard) Digital Entertainment Center User Manual

Page of 170
Troubleshooting
149
Tr
oubleshooting
The memory card 
reader won’t read my 
memory cards.
The memory card reader is a device that uses the Safely Remove Hardware 
task. This appears as a Windows system tray icon next to the time. Do not 
click Stop in the Safely Remove Hardware window. If you do click Stop, the 
drive is disconnected. If this happens, restart the HP Digital Entertainment 
Center.
Do not insert or remove memory cards when the in-use light is flashing. To do 
so may cause data loss, or it may permanently damage the card reader.
Format a memory card before you use it. Click Start and then click My 
Computer
. Under Removable Storage, right-click the memory card icon and 
select Format. Click Start. Click OK on the Format Complete Window, and 
then click Close to finish.
Some cards have a read/write or security switch on the card. Make sure 
the read/write switch is set to Write Enabled before attempting to write 
data to it.
Make sure the amount of data you are storing has not exceeded the storage 
limit of the card.
Make sure the memory card is one of the supported types: CompactFlash I/II 
and Micro drive, Memory Stick, Memory Stick Pro, MultiMedia, Secure 
Digital, SmartMedia, or /xD.
Make sure the memory card is fully inserted into the correct slot.
Remove the memory card when the light is not flashing, and shine a flashlight 
into the empty slot. If any of the pins are bent, have the HP Digital 
Entertainment Center serviced if a pin is touching another pin.
Inspect the ends of the memory cards for dirt or material closing a hole or 
spoiling a metal contact. Clean the contacts with a lint-free cloth and small 
amounts of isopropyl alcohol. Replace the memory card if necessary.
My HP Digital 
Entertainment Center is 
experiencing video 
errors.
Your file may be corrupt or in an unsupported format. Open the video file in 
a video editor such as WinDVD Creator, and then resave the file in a 
supported format.
There may be a problem with the codec. For more information, look in 
Windows Media Player Help, and then search for codec.
Problem
Solution