Bose Cinemate User Manual

Care and Maintenance

No power

•  Secure the Acoustimass

®

 module’s, soundbar’s and console’s  

power cords.

•  Reconnect the Acoustimass module’s, soundbar’s and console’s power 

cords firmly into an AC (mains) outlet. 

•  Use the remote control to power on the system.
•  Factory reset the system (see page 32).

No sound

•  Unmute the system.
•  Increase the volume.
•  Plug the Acoustimass module, soundbar and console into a live AC 

(mains) outlet.

•  Insert the speaker cable into the 

Speaker Connections connector, not 

the Bose

®

 Link connector.

•  Insert the HDMI

™

 cable into a connector on your TV labeled

 ARC or Audio 

Return Channel. If your TV does not have an HDMI ARC connector, use a 

secondary audio cable in addition to the HDMI cable (see page 13).

•  If using a secondary audio cable, insert the cable into a connector on your 

TV labeled 

Output or OUT, not Input or IN.

•  Secure all cable connections on the soundbar, TV and connected sources.
•  If your source is connected to your TV, select the correct TV input  

(see page 25).

•  Disconnect headphones when not in use.
•  If connecting your source through the 

 connector, enable 

Audio in  

using the System menu (see page 27).

•  If you are connecting headphones to the 

 connector, enable  

Headphones using the System menu (see page 27).

•  If you see the error message 

Cannot find Acoustimass, pair the  

Acoustimass module with the console (see page 31).

•  Factory reset the system (see page 32).

Sound is 

coming from 

your TV 

speakers

•  Insert the HDMI cable into a connector on your TV labeled 

ARC or  

Audio Return Channel (if available).

•  Turn off your TV speakers (refer to your TV owner’s guide).
•  Decrease your TV volume to its lowest setting.

Remote 

control is 

inconsistent 

or does not 

work

•  Match the + and – symbols on the batteries with the + and – markings 

inside the compartment (see page 18).

•  Replace the battery (see page 18).
•  Press the volume button on the remote control and see if the correct 

source button flashes.

•  If using CEC: 

 

- Point the remote control at the console.

 

- Program the remote to control your source (see page 24).

•  If you have programmed the remote to control your source: 

 

- Point the remote control at the appropriate source.

 

- Ensure you have entered the correct code for your source’s brand.

 

- Program the remote with another code (see page 24).