American Water Heater HPE10260H045DV User Manual

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General Service information
• 
Volts times Amps = Watts
• 
Watts divided by Volts = Amps
• Replacement 
Elements:
Use replacement elements that are rated at the 
same wattage, voltage and shape indicated on 
the heater model and rating plate.  Installing an 
element with a higher voltage rating or wattage 
output may create a safety hazard.  (It could 
overload the heater wiring, the supply wiring, or the 
fusing.)  Installing an element with a lower wattage 
or voltage rating will reduce performance.
Also, select replacement elements with the most 
surface area (low watt density) available for your 
water heater.  By spreading the heat of the element 
over a greater area, the lime (calcium) buildup rate 
should be reduced.
Elements constructed of Incoloy are much more 
durable than zinc-coated copper elements.
• Element 
Cycling:
Most two-element water heaters are non-
simultaneous.  In other words, only one element 
operates at a time.  
If the upper element fails, the customer will lose hot 
water.  (Power switches to the lower element only 
after the water at the top of the tank is heated.)  If 
the lower element or thermostat fails, the customer 
should still have hot water in the top 1/3 of the tank.
Also, with two-element water heaters, the lower 
element and thermostat will cycle more frequently 
than the upper element and thermostat.  For this 
reason, the lower element will normally accumulate 
lime faster and fail more often than the upper 
element.  This increased cycling also causes 
lower thermostats to fail more often than upper 
thermostats.
Routine Preventive Maintenance
At least monthly, a visual inspection should be made of the following:
• 
Air Filter (Remove and inspect, clean if needed, and reinstall).
• 
Condensate drain pan and condensate lines.
• 
The lower metal drain pan for standing water which may indicate a clogged condensate drain pan, condensate 
lines, or plumbing leak.
• 
Leaking or damaged water piping.
• 
Presence of corrosive materials in the installation area.
• 
Presence of combustible materials near the water heater.
• 
After servicing this water heater, check to make sure it is working properly, see “Operational Overview/Initial Start 
Up” (p.12)
IMPORTANT: If you lack the necessary skills required to properly perform this visual inspection, you should not 
proceed, but get help from a qualified person.
Cleaning/Replacing the Air Filter
Air Filter Cleaning/Replacement
IMPORTANT: Before attempting to clean or replace the air fi lter, press the power button to place the water heater 
in Standby Mode and turn-off power to the water heater at the circuit breaker/fuse box.
1.  Locate the screw securing the filter panel to the heat pump shroud and remove it.
2.  Remove (slide) the filter from the unit.
3.  If you are replacing the filter, skip to step 4. To clean the filter, use a vacuum with a hose attachment to 
remove any dust or debris.
4.  Place the new or cleaned filter into the filter panel and secure the filter to the shroud with the screw loosened 
earlier. Use the slots for guides when inserting the filter into the water heater and replace the screws. 
5.  Restore power to the water heater and press the power button to turn the water heater on. 
NOTE: The water heater will conduct a system diagnostic prior to operation.