Emerson Rosemount 2230 User Manual

300560EN, Rev AA
May 2011

5-7

Rosemount 2230

Section 5. Service and Troubleshooting

Table 5-3 provides summarized maintenance and troubleshooting 
suggestions for the most common operating problems.

Table 5-3.  Troubleshooting 

chart for the 2230 display

No communication with the 
Rosemount 2230 

Wiring

• Check that wires are properly connected to the 

terminals

• Check for dirty or defective terminals
• Check wire insulation for possible short circuits to 

ground 

• Check that there are no multiple shield grounding points
• Check that the cable shield is grounded at the power 

supply end (2410 Tank Hub) only

• Check that the cable shield is continuous throughout 

the Tankbus network

• Check that the shield inside the instrument housing 

does not come into contact with the housing

• Check that there is no water in conduits
• Use shielded twisted pair wiring
• Connect wiring with drip loops
• Check the 2410 Tank Hub wiring

Incorrect Tankbus termination

• Check that there are two terminators on the Tankbus. 

Normally the built-in termination in the 2410 Tank Hub is 
enabled.

• Check that terminations are placed at both ends of the 

Tankbus

Too many devices on the Tankbus

• Check that the total current consumption of the devices 

on the Tankbus is less than 250 mA. See the 
Rosemount 2410 Reference Manual (Document no. 
305030en) for more information.

• Remove one or more devices from the Tankbus. The 

2410 Tank Hub supports a single tank. The multiple 
tank version of the 2410 supports up to 10 tanks.

Cables are too long

• Check that the input voltage on the device terminals is 

9 V  or  more

Hardware failure

• Check the 2230
• Check the 2160 Field Communication unit (FCU)
• Check the Field Bus Modem
• Check the communication port on the control room PC
• Contact Emerson Process Management/Rosemount 

TankGauging service department

Software failure

• Restart the 2230. Use for example the Restart 

command in TankMaster WinSetup.

• Restart all devices by disconnecting and connecting the 

power supply to the 2410 Tank Hub

• Contact Emerson Process Management/Rosemount 

TankGauging service department

Field Bus Modem (FBM)

• Check that the FBM is connected to the right port on the 

control room PC 

• Check that the FBM is connected to the right port on the 

2160 Field Communication Unit (FCU)

Connection to 2160 FCU

• Check that the right field bus port on the 2160 FCU is 

connected to the Primary bus on the 2410 Tank Hub

• Check communication port LED:s inside the Field 

Communication Unit 2160 (FCU)