Plantronics W445 User Manual

Plantronics Savi User Guide

20

My headset is unstable. 

When you wear the headset, the microphone should rest as close to your cheek as possible 
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the 
position of the headset. See 

Wearing the Headset

.

When I dial from my softphone 
application, nothing happens. 

Ensure your headset is charged.
Ensure your headset is subscribed to the USB adapter. See 

Subscribing a Headset.

Ensure that the Plantronics software is installed. To download, visit 

plantronics.com/software. 

Ensure that you are using a compatible softphone application. For a list of compatible softphones, 
visit

 plantronics.com/software.

If the Plantronics software is not installed and you do not have a compatible softphone, you must 
first press the call control button and then use the softphone interface to place/answer/end calls.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the 
sound devices control panel by going to Plantronics Control Panel > Preferences > General – 
Launch Audio Devices Control Panel.
Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset;  
it will be solid green when successfully subscribed to the headset. 
Restart your computer. 

Speaking and/or listening volume is 
too low or too high.

Adjust headset listening volume with volume button. 
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. 
Adjust listening/speaking volumes in the softphone application. 

The sound is distorted or I hear an 
echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio 
through my PC Speakers.

For Windows XP systems

•  Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
•  Under “Sound Playback”, change the default setting from “Plantronics D100” to your PC 

speakers. Click “OK” to confirm your change.  

For Windows Vista systems

 

•  Refer to the “Sound” option in your PC Control Panel.
•  Under “Sound Playback”, change the default setting from “Plantronics D100” to your PC 

speakers. Click “OK” to confirm your change.  

For Mac OS X

•  Choose Apple menu > System Preferences and click Sound.
•  Click Output, and then select “Internal Speakers” or your speaker choice. 

Talk time performance is significantly 
degraded even after a full recharge.

The replaceable battery is wearing out. Contact 

plantronics.com

 to purchase a new battery. Use 

only the battery type supplied by Plantronics.