Sony STR-DN1010 User Manual

D:\NORM'S JOB\SONY HA\SO0062\STR-DN1010\GB\GB07ADD_STR-DN1010-CEL.fm

STR-DN1010

4-174-068-11(1)

If you experience any of the following 
difficulties while using the receiver, use this 
troubleshooting guide to help you remedy the 
problem. Should any problem persist, consult 
your nearest Sony dealer.

• Check that the speakers and components 

are connected securely.

• Check that all speaker cords are connected 

correctly.

• Check that both the receiver and all 

components are turned on.

• Check that MASTER VOLUME control is 

not set to “VOL MIN”.

• Check that the SPEAKERS is not set to 

“SPK OFF” (page 37).

• Check that headphones are not connected 

to the receiver or S-AIR surround 
amplifier.

• Press MUTING (RM-AAP051 only) or 

 (RM-AAP052 only) on the remote to 

cancel the muting function. You can also 
use MUTING on the receiver.

• Check that you have selected the correct 

component with the input buttons 

 

• The protective device on the receiver has 

been activated. Turn off the receiver, 
eliminate the short-circuit problem, and 
turn on the power again.

• Check that the component is connected 

correctly to the audio input jacks for that 
component.

• Check that the cord(s) used for the 

connection is (are) fully inserted into the 
jacks on both the receiver and the 
component.

• Connect a pair of headphones to the 

PHONES jack to verify that sound is 
output from the headphones. If only one 
channel is output from the headphones, the 
component may not be connected to the 
receiver correctly. Check that all the cords 
are fully inserted into the jacks on both the 
receiver and the component. If both 
channels are output from the headphones, 
the front speaker may not be connected to 
the receiver correctly. Check the 
connection of the front speaker which is 
not outputting any sound.

• Make sure you have connected to both the 

L and R jacks of an analog component, and 
not only to either the L or R jack. Use an 
audio cord (not supplied). However, there 
will be no sound from the center speaker 
when a sound field (2ch Stereo, etc.) is 
selected. When the center speaker is not 
connected, sound is output only from the 
front left/right speakers.

• Check that the selected digital audio input 

jack is not assigned to other inputs in 
“Input Assign” in the Input Option menu 
(page 85).

• Check that the INPUT MODE is not set to 

“AUTO” (page 84) and the “Input Assign” 
function is not used to reassign the audio 
input of another source to the selected 
input (page 85).

• Check that the INPUT MODE is not set to 

“AUTO” (page 84) and the DIGITAL 
connection is not made for the selected 
input.