Polycom C12 User Manual

Hardware Installation Guide for the Polycom SoundStructure C16, C12, C8, and SR12

6 - 10

Polycom warrants to the end user ("Customer") that the product will be free 

from defects in workmanship and materials, under normal use and service, for 

one year, or such longer period as Polycom may announce publicly from time 

to time for particular products, from the date of purchase from Polycom or its 

authorized reseller.
Polycom's sole obligation under this express warranty shall be, at Polycom's 

option and expense, to repair the defective product or part, deliver to 

Customer an equivalent product or part to replace the defective item, or if 

neither of the two foregoing options is reasonably available, Polycom may, in 

its sole discretion, refund to Customer the purchase price paid for the defective 

product. All products that are replaced will become the property of Polycom. 

Replacement products or parts may be new or reconditioned. Polycom 

warrants any replaced or repaired product or part for ninety (90) days from 

shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to Polycom must be sent prepaid and packaged 

appropriately for safe shipment and it is recommended that they be insured or 

sent by a method that provides for tracking of the package. Responsibility for 

loss or damage does not transfer to Polycom until the returned item is received 

by Polycom. The repaired or replaced item will be shipped to Customer, at 

Polycom's expense, not later than thirty (30) days after Polycom receives the 

defective product, and Polycom will retain risk of loss or damage until the 

item is delivered to Customer.
EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED 

WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE 

ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT 

EXIST OR RESULTS FROM:

• FAILURE TO FOLLOW POLYCOM'S INSTALLATION, OPERATION, 

OR MAINTENANCE INSTRUCTIONS.

• UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION.

• UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION 

SERVICES ACCESSED THROUGH THE PRODUCT.

• ABUSE, MISUSE, NEGLIGENT ACTS OR OMISSIONS OF CUSTOMER 

AND PERSONS UNDER CUSTOMER'S CONTROL; OR

• ACTS OF THIRD PARTIES, ACTS OF GOD, ACCIDENT, FIRE, 

LIGHTING, POWER SURGES OR OUTAGES, OR OTHER HAZARDS.

WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT 

OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR 

BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR 

REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S OPTION. TO 

THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES