Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Managing your attendant consoles 

95

Adding an attendant console 

The DEFINITY PC Console is a Microsoft Windows-based call handling 
application for DEFINITY system attendants. It provides an ideal way to increase 
your productivity and to better serve your customers.

PC Console offers all the call handling capabilities of the hardware-based 
DEFINITY 302 attendant console with a DXS module, plus several enhanced 
features and capabilities. The enhanced features provide you with the ability to see 
up to six calls at once, and to handle all calls more efficiently.

PC Console also provides a powerful directory feature. You are able to perform 
searches, display user information, including a photo. You are able to place a call 
immediately from the directory.

And, because PC Console resides on a Windows-based PC, you are able to use 
other software applications at the same time. If a call comes in while you are in 
another application, you are able to handle it immediately.

For more information about the DEFINITY PC Console, contact your Lucent 
account team.

Usually Lucent connects and administers your primary attendant console during 
cutover. However, you might find a need for a second attendant console, such as a 
backup console that is used only at night.

To add a night-only attendant console, complete the following steps:

1. Type 

and press 

RETURN

.

The 

Attendant Console

 screen appears.