Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1189

Busy Verification 

Busy Verification (Verify button) allows attendants and specified multiappearance 
telephone users to make test calls to trunks, telephones, and hunt direct 
department calling (DDC) and uniform call distribution (UCD) groups. 
Attendants and multiappearance telephone users can distinguish between a 
telephone that is truly busy and one that only appears busy because of some 
trouble condition. They can also use this feature to quickly identify faulty trunks.

An attendant or multiappearance telephone user can activate Busy Verify by 
pressing the Verify button. If they want to verify a telephone or hunt group, they 
enter an extension number. If they want to verify a trunk, they dial a trunk-access 
code, followed by the 2- or 3-digit number of the trunk-group member to be 
verified. If the trunk-group member number is less than 10, the system requires a 
leading zero (01 or 001 rather than 1).

For DEFINITY ECS G3si or G3csi, the member number is a 2-digit number; 
for DEFINITY ECS G3r, the member number is a 3-digit number.

After an attendant or multiappearance telephone user has activated Busy 
Verification, the system checks the validity of the extension or trunk-access code 
and member number. If the number is not a telephone extension, DDC/ UCD 
group-extension, Automatic Call Distribution (ACD) split number, or trunk access 
code with a valid member number, the system denies Verify and returns intercept 
tone.

When you use Verify to check a valid telephone extension (one that is in the dial 
plan and assigned to a telephone), the system initiates a priority call to that 
extension. 

Table 14

 describes the process.